The drop off location was fine but I felt like the gentleman that was running the fitness center didn't really know what I should do to complete the dropoff.
Kristen J
Elizabethtown Fitness Club Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Elizabethtown, PA 17022
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When I got in the truck the gas gauge wasn't on Full and I drove 15 miles but when I filled it up it took 4 gallons? Which is under 4 mph does that sound right to you?
MARK AOutloud problem was the U-Haul app did not work. We are tech savvy but the app only gave errors no matter what we did. This resulted in us not being able to self drop off then hunting for a staffed location on a Sunday afternoon. The young man there was pleasant but because he seemed to be there alone he could not go outside with us to confirm we dropped of. We had to leave with no confirmation of drop off. Fortunately a day later we were emailed confirmation and a receipt of drop off.
Ruth GThe owner was rude. My friend and I perceived him to be racist because we are Hispanic. He asked my last name like three times and kept mispronouncing it. He also charged me for the insurance even when he asked me if I wanted it and at least twice I said no. I felt so discriminated that we took pictures and video before and after we used the truck. The truck had one quarter tank when I got it and I returned it with half a tank. I really hope he doesn't try anything else. The insurance charge was enough. I called and they supposedly will reimburse me but if I don't see this guy again ever in my life, I'll be happy. I'm an American citizen and don't need anyone looking down on me.
Janet MInside windshield was terrible! Very hard to see as we were driving west into the sun.
Joanne V