Évaluations des clients Emerald City Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Emerald City Self Storage

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Morgan M. le

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Used Uhaul in the past ...and this time was the same..clean truck, had gas was ready to be driven(wasn't expecting that), great to have a truck with a ramp, accommodating service, once left was able to meet time restraints and flexibility to drop off next day really appreciate that too.

ELIZETE C. le

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Le client n'a pas laissé de commentaire.

Jesse B. le

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This was a frustrating and unnecessarily frustrating experience. This location is difficult, both because it is a very small area which shares with a laundromat and storage facility, and because there are no actual uhaul employees or representatives on site. The parking lot is full of laundromat customers and does not have room to safely park and maneuver uhaul trucks. I attempted to drop the rental off through the uhaul app on my phone, as the facility itself was closed, and after about an hour of reentering information and pictures I called uhaul customer service. The respondent seems to have challenges navigating his computer system and often I felt I was telling him what to do. There was an error in the app that calculated my miles to a $3,000+ estimate, and the customer service representative could not seem to understand that. When he finally did, after three times of explaining I had uploaded a picture of the odometer when I picked it up, his recommendation was to charge my credit card for the amount, which was about $2,800 more than it really was, then come back the next day to have it refunded on my card. Thankfully I did not take his poorly thought-out advice because when I returned the next day, the laundromat employee who also collects truck keys, had no idea how to help my situation. She was kind and helpful and I felt bad for her because clearly someone had set her up to run basic returns, not to deal with anything more complicated. The customer service representative on the line was no help and eventually the laundromat/uhaul employee handed me the phone to walk the representative through their system. It was finally close out but the process just to return it, between the two days, was about 5 hours. A couple days later I received a call from Jeff, the state manager, who was apologetic to my situation. He refunded my $8 I had made for additional miles and told me he would look into the messy customer service tangle I found myself in. While I appreciate the sentiment, all-in-all I spent over $300 for this truck rental and it was a disaster. It's disappointing uhual gave qualification to rent trucks at this location because it is a terrible process and location. I will be renting another truck in 3 weeks and have decided it is worth driving 20 miles in either direction to rent from a competitor than to deal with the incompetency that is uhual's customer service.

Stephen V. le

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We booked with Dover and showed up there for them to tell us they changed the pick up location without any communication with us. They said they emailed us which was a lie. The vehicle was dirty. I would not recommend doing business in that area again.

david D. le

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Dropped truck off when location was closed

Lauren B. le

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I feel like a $19.88 fuel charge is quite excessive for 20 miles of usage. Otherwise, I was very happy with my experience.

David E. le

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Nothing.

Fabienne F. le

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Le client n'a pas laissé de commentaire.

marlene B. le

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Le client n'a pas laissé de commentaire.

Edward M. le

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Full tank of gas.

WHITNEY B. le

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I was overcharged due to a system error while the rental contract was being processed for return check in. The issue was quickly addressed and handled. No complaints.

Allyson W. le

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They overcharged me twice--first time the day I rented and second time the day I returned saying I drove an extra 100 miles and then were expecting me to fix everything since they didn't know what to do. Apparently someone rented the UHAUL via the phone app and never check-ed in/checked out...so this location's mistake was now going to make me pay almost $200 extra for being early AND providing everything in great condition. I stayed an extra 45 minutes both days and had to fight for the correction. It was tiring, especially after moving all day. I will not be using this location ever again as they are not a professional UHAUL place. I thought they were. It's just a laundromat with a truck and inexperienced people renting it out.

STEPHEN J. le

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ONLY reason 5 Stars not given, open wire ceiling. Think dust from other lockers got in mine. Dust on boxes, Persian rug on wood floor had faint must odor NO damage! EXCELLENT-FRIENDLY-SAFE-CLEAN! A+++

raymond G. le

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(1 star review is for Central Ave in Dover location. Main St in Somersworth location was very helpful) Used the online system on Thursday 9/6 to reserve a 15’ truck at the location on Central Ave in Dover NH at 10:00am Saturday 9/8. Called on Friday 9/7 to confirm the reservation and ask if it might be available earlier than 10:00am and was assured it would be. Arrived at the location after driving 3 hours at 9:30am and was told they rented the truck I had reserved and it might be available at noon if it is returned on time. There were 6 other trucks on the lot (3 15’ and 3 10’) and I was told that those are not for one way moves, the one that was rented after my reservation was the only one available for one way. The girl at the counter said my only option was to wait until 12:00pm (2.5 hours) which was not possible and not a reasonable solution. We had to leave and call around to find another truck and was only able to find a 10’ truck at the location on Main St in Somersworth and found the lady working there to be very nice and accommodating. The difference in size meant not all of my things fit, so after driving 3 hours with 4 friends and reserving the truck ahead of time to avoid this scenario I had to leave several valuable items behind that I will not be able to recover. I have worked for years in the customer service industry and couldn’t imagine saying “sorry, not my problem. Sit around for 3 hours or more and maybe the truck you reserved will be returned on time” and offering that as the only solution. The only alternative I was left with turned out to be an expensive one, as I now have to replace a dining room table and chairs, computer desk, multiple end tables, and a dishwasher because not only was the reservation not honored, but the employees couldn’t possibly care any less and offer any reasonable solution. I will not be paying the over mileage bill, and I will not be using u-Haul ever again. This was a very bad experience I never would have expected from such a large company that cares about customer service enough to send out reviews.

mary C. le

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Le client n'a pas laissé de commentaire.

ANGELA B. le

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Pam was extremely nice & helpful.

Jason R. le

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Le client n'a pas laissé de commentaire.

James D. le

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Website asked me to take a pic over and over again. Hours on hold w customer service. Kids were purchasing drugs on right side of uhaul building. Business asked me to return truck before my 24 hrs were up. Worst experience ever! Never using uhaul again.

MARK S. le

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Mistakes were made regarding my bill but the managers were very helpful and accommodating. When I called the 1800 258-3578 I was connected to a very rude, somewhat less accommodating lady named Sarah. I had to request a copy of the call for further action. I was charged a $12.00 NH rental tax for a vehicle that was rented in Maine. Charged for gas in a tank that was filled to the UHaul receipt specifications and charged an extra day. The location was very helpful however, the customer service rep on the phone refused to fix the whole bill. Was NOT impressed at all.

Donna B. le

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I don’t remember the lady’s name that helped up when we picked up the truck but she was very friendly and helpful.

Laura Q. le

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Nothing. The lady was super friendly and explained everything to us really well. This was my first U-Haul rental and I would go through them again in the future.

Marc L. le

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Le client n'a pas laissé de commentaire.

John R. le

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Absolutely nothing needs to be improved! Each part of the agreement was gone over very carefully and explained.Not a single problem. It was a very happy move.

Katrina B. le

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I reserved a truck in one location, then when I got there I was told it was at a different location. The woman at the second location was extremely pleasant and helpful but this location added mileage that I had to pay for that I did not plan on since I reserved a location closer to avoid excess mileage. The truck was clean and ready but had a low tire, so we had to put air in it and only a 1/4 tank of gas. Overall I would not rent from uhaul again just because of the inconvenience and lack of communication.

Jigar B. le

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Le client n'a pas laissé de commentaire.

jesse H. le

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Le client n'a pas laissé de commentaire.

Keith M. le

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Customer service rep was a nightmare! My kids got to listen to her on several occasions tell us how much she hated her F_____ing job in those words! She was having issues with the system, forcing me to go to ATM on 2 occasions to get first 75.00 then upon return increasing to 100.00. 2 $3.00 service fees(ATM). Not to mention the walk for my daughters and I in 28 degree temp, as we were dropped off at location!

KRISTA W. le

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Was not told about security deposit by your company. Was very surprised. I would have chosen the storage facility a half mile away. Staff was very understanding and friendly.