Location de remorque et remorquage à Somersworth, NH chez Emerald City Self Storage

Full tank of gas.

I was overcharged due to a system error while the rental contract was being processed for return check in. The issue was quickly addressed and handled. No complaints.

They overcharged me twice--first time the day I rented and second time the day I returned saying I drove an extra 100 miles and then were expecting me to fix everything since they didn't know what to do. Apparently someone rented the UHAUL via the phone app and never check-ed in/checked out...so this location's mistake was now going to make me pay almost $200 extra for being early AND providing everything in great condition. I stayed an extra 45 minutes both days and had to fight for the correction. It was tiring, especially after moving all day. I will not be using this location ever again as they are not a professional UHAUL place. I thought they were. It's just a laundromat with a truck and inexperienced people renting it out.

(1 star review is for Central Ave in Dover location. Main St in Somersworth location was very helpful) Used the online system on Thursday 9/6 to reserve a 15’ truck at the location on Central Ave in Dover NH at 10:00am Saturday 9/8. Called on Friday 9/7 to confirm the reservation and ask if it might be available earlier than 10:00am and was assured it would be. Arrived at the location after driving 3 hours at 9:30am and was told they rented the truck I had reserved and it might be available at noon if it is returned on time. There were 6 other trucks on the lot (3 15’ and 3 10’) and I was told that those are not for one way moves, the one that was rented after my reservation was the only one available for one way. The girl at the counter said my only option was to wait until 12:00pm (2.5 hours) which was not possible and not a reasonable solution. We had to leave and call around to find another truck and was only able to find a 10’ truck at the location on Main St in Somersworth and found the lady working there to be very nice and accommodating. The difference in size meant not all of my things fit, so after driving 3 hours with 4 friends and reserving the truck ahead of time to avoid this scenario I had to leave several valuable items behind that I will not be able to recover. I have worked for years in the customer service industry and couldn’t imagine saying “sorry, not my problem. Sit around for 3 hours or more and maybe the truck you reserved will be returned on time” and offering that as the only solution. The only alternative I was left with turned out to be an expensive one, as I now have to replace a dining room table and chairs, computer desk, multiple end tables, and a dishwasher because not only was the reservation not honored, but the employees couldn’t possibly care any less and offer any reasonable solution. I will not be paying the over mileage bill, and I will not be using u-Haul ever again. This was a very bad experience I never would have expected from such a large company that cares about customer service enough to send out reviews.

Website asked me to take a pic over and over again. Hours on hold w customer service. Kids were purchasing drugs on right side of uhaul building. Business asked me to return truck before my 24 hrs were up. Worst experience ever! Never using uhaul again.

Mistakes were made regarding my bill but the managers were very helpful and accommodating. When I called the 1800 258-3578 I was connected to a very rude, somewhat less accommodating lady named Sarah. I had to request a copy of the call for further action. I was charged a $12.00 NH rental tax for a vehicle that was rented in Maine. Charged for gas in a tank that was filled to the UHaul receipt specifications and charged an extra day. The location was very helpful however, the customer service rep on the phone refused to fix the whole bill. Was NOT impressed at all.

I don’t remember the lady’s name that helped up when we picked up the truck but she was very friendly and helpful.

Nothing. The lady was super friendly and explained everything to us really well. This was my first U-Haul rental and I would go through them again in the future.

Absolutely nothing needs to be improved! Each part of the agreement was gone over very carefully and explained.Not a single problem. It was a very happy move.

I reserved a truck in one location, then when I got there I was told it was at a different location. The woman at the second location was extremely pleasant and helpful but this location added mileage that I had to pay for that I did not plan on since I reserved a location closer to avoid excess mileage. The truck was clean and ready but had a low tire, so we had to put air in it and only a 1/4 tank of gas. Overall I would not rent from uhaul again just because of the inconvenience and lack of communication.