Le client n'a pas laissé de commentaire.Rame S.
Customer Reviews for Emerald Oil
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.robert M.
Thank you very much for the friendly service and made my return a breeze. Thanks again and happy holidays ðŸ˜Š.Falah A.
I was charged double miles. Unsure why , next time I rent ,I'll l take a pic of mileage so I may rebuttalJosie A.
the owner or someone who works at the gas station clearly doesn't know much about uhaul policy stuff. wouldnt be able to answer the questions i have. the truck smells strong cigarette, they had to put a cup of baking soda inside the truck.Ian G.
Le client n'a pas laissé de commentaire.Matthew P.
Le client n'a pas laissé de commentaire.Tommy R.
Despite U-Haul computer problems, customer service at this location was fantastic. I would go out of my way to give this location business again.James J.
Le client n'a pas laissé de commentaire.Jeremy A.
Le client n'a pas laissé de commentaire.CRISTAL S.
Semi-Automated vehicle pick up process needs improvement. Took over 30 min to complete. Would not recommend unless it improves.Zac S.
The van was filthy and there was a tire pressure light onJeffry B.
Le client n'a pas laissé de commentaire.Cortland B.
Only issue was having to wait in between customers buying snacks and purchasing gas. However the employees were all very nice and attentiveMary N.
Le client n'a pas laissé de commentaire.Sunje O.
The location at Emerald Oil was great. They did not have the dolly I requested, but allowed me to use an appliance dolly instead. Unfortunately, this was not the location I requested, and having to come over here instead of my original requested location cost me extra in mileage and gas. I do not blame the Emerald Oil location for this.Griffin M.
Windshield was dirty. Dashboard indicator of Low Tire Pressure when i picked up vehicle. Had to fill myself.Gabriel R.
Le client n'a pas laissé de commentaire.Brit D.
Didn't have an operational appliance dolly, had to move refrigerator with four wheel dolly. Paid for furniture pads, truck had a pile of unfolded furniture pads inside. A regular dolly was in the truck also, had no use for it. They didn't mention the drop off was not in my area! Finally the gas tank was almost empty, ridiculous!!!Edmond E.
Not customer service oriented.Yanti P.
Le client n'a pas laissé de commentaire.Amanda W.
Extremely helpful and courteous. The drop off was very fast and easy. Je les recommande fortement.Arash A.
Le client n'a pas laissé de commentaire.JESSICA A.
Le client n'a pas laissé de commentaire.KIMBERLY D.
Le client n'a pas laissé de commentaire.Amy J.
Everyone I had dealings with was great. My complaint is with the platform. It should be more transparent with expectations. My pickup location was moved three times.Miles E.
lower your rental rates for customers keeping uhaul truck rentals for locals and local returns. charge higher rates for the people leaving Ca.EDWIN K.
Le client n'a pas laissé de commentaire.monica renee B.
Le client n'a pas laissé de commentaire.elizabeth P.
I could not verify miles as there was a constant message indicating â€œoil change required soonâ€JENNIFER I.
Le client n'a pas laissé de commentaire.ERIC D.
Very friendly, professional, and efficient people at Emerald Oil at 5600 Baltimore Drive. Super convenient, too! I highly recommend.Andrew A.
I rented a u-haul here twice already and had a good experience both times. It was easy and fast to rent a U-haul. I left my dolly cart in the U-Haul van and the staff made sure it was returned to me. They called me and put my cart aside for me to pick it up. Merci encore!Sunny C.
Le client n'a pas laissé de commentaire.Talia S.
Le client n'a pas laissé de commentaire.Ahmed A.
The people are rudeSharon G.
The staff were disorganized, uninformed, and had poor customer service.Matthew F.
Very hassle free. So simple. Checked in in 5 minutes and that was that. Really happy with returning too. Great job for this new location!Anthony B.
Everything was excellentJose A.
I've used them twice and they were awesomeMichael S.
Le client n'a pas laissé de commentaire.Gail D.
Le client n'a pas laissé de commentaire.SANJOY B.
Very disappointed in this entire trip but the beginning pick up was bad we didn't get everything we wanted and asked for other items. Very difficult to talk to team there. Felt terrible felt very uncomfortable would like to speak to someone about experience. I'm very shocked at treatment I would like to talk to owner of business preferably corporate contact.Thomas C.
Le client n'a pas laissé de commentaire.Cagatay Y.
Wonderful staff great experience.Ron L.
Great location and nice people. Very helpful.Ron L.
Experience was great no improvement needed.Lauran M.
Fast and professional, will use this location again.Justin W.
Le client n'a pas laissé de commentaire.Douglas M.
Le client n'a pas laissé de commentaire.KENNETH S.
Someone sabotaged the 15ft I wanted to rent. But they were able to call me before my rental time and offer other options. Easy to check in a check out.Jeremy C.
Le client n'a pas laissé de commentaire.James N.
David was amazing. He helped me with my reservation and went above and beyond. I would definitely recommend this location to my family and friends!!!Karla O.
The cabin smelled like cigarettes and was trashed. The truck bed portion wasn't cleaned out prior and I had to clean it before and after using it.CHRISTOPHER C.
Le client n'a pas laissé de commentaire.Adam T.
Use the internet.Jason B.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.Patricia D.
Not a thing!George J.
Got the feeling I was being profiled in a manner I was not happy with. When I had to returned because of missed blankets, It was because of my mistake you get a prize! Nature snack bar.James A.
Le client n'a pas laissé de commentaire.Vanessa G.
Staff was very nice and accommodating.Nolan M.
I was told that my amount would be 24$ for a in town move it was a rip off all uhauls process was a lie i ended up paying 89$ for four hours on a truck that wasn't filled up and i had to quess were to leave the gas level thats a scam to me why wouldn't uhaul just fill the gas tank up smhChristopher T.
Le client n'a pas laissé de commentaire.Nolan M.
Le client n'a pas laissé de commentaire.Dolores C.
Le client n'a pas laissé de commentaire.Eric M.
Great customer service, it was a gas station pick up. The clerk got a little busy but I was still in and out fastEMMANOEL H.
Le client n'a pas laissé de commentaire.Paul E.
Customer service was bad, area was to small to even be having it as a drop off and pick up area.Dejanae T.
There was no dolly, owner said because he gave 2 to one customerROBIN S.
Le client n'a pas laissé de commentaire.David R.
Le client n'a pas laissé de commentaire.Samantha F.
Le client n'a pas laissé de commentaire.Nicholas S.
Le client n'a pas laissé de commentaire.Jerome H.
Le client n'a pas laissé de commentaire.Randy J.
Le client n'a pas laissé de commentaire.ROSE R.
First of all, I requested my rental at another location and it was changed to this one for no reason. The person who gave me the auto transport didn't want to complete the installation into the U-Haul truck because he was more worried about attending his store for other customers, so he made me finish the install.Javier H.
Great location. Easy to get the truck and return it.Kevin M.
Friendly service and convenient location to SDSU.Rochelle J.
Back of truck was open upon arrival. There were fleas or some bug in the truck I got lots of bug bites on my legs while driving.Joshua S.
They were great. Good customer service.CHRISTINE R.
Le client n'a pas laissé de commentaire.Andrew B.
The gentleman that was there in the early morning was extremely helpful getting me set up with my truck online. Dry knowledgeable and resourceful. Even when I had returned the truck the personnel were kind and helpful as well.Jason H.
Le client n'a pas laissé de commentaire.Rocky C.
Le client n'a pas laissé de commentaire.Joseph N.
Le client n'a pas laissé de commentaire.Scott W.
Le client n'a pas laissé de commentaire.Wayne M.
Best customer service. Very nice people and well informed about the Uhaul contract thank you very muchStephen R.
Great customer service and very convenient compared to other locations.Graham C.
Le client n'a pas laissé de commentaire.James N.
Friendly and helpful. Set the stage for a smooth almost 1500 mile move.Lynn R.
Le client n'a pas laissé de commentaire.Richard B.
Le client n'a pas laissé de commentaire.Lara B.
Le client n'a pas laissé de commentaire.Teresa R.
Rented trucks here twice and they've been great both times - even offered my wife and I cold water. Real nice people and location.Gary B.
Great drop off service.Mark L.
Let your customers know how to use the equipment before leaving the propertyNadine G.
Le client n'a pas laissé de commentaire.Abby E.
Le client n'a pas laissé de commentaire.BRENT H.
This location is limited on parking for a 26ft. Truck. Other than that it was a pleasant experience.Merle C.