Too expensive. At least give the final price, not $20 all over the place in town. At least I would have known before hand that it would be expensive before relying on it
Pavel N.
Customer Reviews for Lake Murray Chevron
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Still no receipt for charges!
Pamela E.The people who helped us were SO rude and focused on whatever else they were doing and purely made us feel like we were the problem. I will not recommend this location nor ever go to this gas station again
Sara C.Used you for many years but after this experience I would never use your company again. I. Fact I just used another company for rest of my move. You really want to know then call your customer (me) rather than text me. Jim Skertich
James S.I paid $7 for a dolly and the truck did not have one. I did not receive credit for it.
Evs A.Called to let them know I was going to be late due to traffic. I got back and was charged double for an auto transport
Jordan B.The location did not provide the blankets that we ordered. Otherwise everything was great.
Matthew B.A satisfying experience, all the way.
Anne E.Well not much of a brief on how things go , they just said just use the online form and come back , we did said we overfilled the gas a little do we get compensated or credit back but the guy said uhaul will just thank you for overfilling the gas ,
Jon-Jon P.Nothing!
Douglas K.Great job
Brett F.Late night drop off location was closed. I did have to search for the key drop box. It was not in a well lit location.
Liam O.The assistant was very helpful and extremely polite
Steve J.Apparently, my attempt to check in the vehicle after hours was unsuccessful. The location called me the next morning and did so manually after I confirmed that the key was in the dropbox.
Joseph C.This was also a gas station. There was only one person working in the gas station. He had to stop over and over and over to take care of his gas station attendance. Had to spend any day other than a Saturday. I think it would've been acceptable. But U-Haul rentals on a Saturday should require more than one person in the store to take care of everyone's needs.
Michelle D.I was late a few minutes and I was not only charged 3 days instead of 2, but the person who took in the trailer put the time of return to almost an hour past the drop off time (10:45 was the drop off time) at 11:42. So no, I will never recommend this location or this company, for that matter. Y'all are trifling as hell.
Margarita C.No dollys or blankets. He removed them from my order.
Kevin W.The vehicle had trash in the cabin. Food containers dripping from grease, etc. The car had been smoked in terribly, the site offered us no help whatsoever. Take it or leave it. Asked to swap for the one next to it, no way. We ended up getting a scented thing from the store, we cleaned with baking soda and wipes. It was filthy. The mileage and the gas was terribly inaccurate (off by 60 miles,) Customer service gave us a $50 credit, but it was embarrassing the condition we rented the vehicle in. We were promised a call by the area general manager, and I have never received a call.
Stephen G.This is one of my favorite gas stations I live in the area I've been going to this place for years and years I loved people that owned this they are very respectful and courteous I would highly recommend this location
gregory S.Service was great Fast and easy checkout and fast and easy check in The location is a chevron which is very convenient To refill gas upon return thank you
Jorge J.Very easy pickup and drop-off. The back of the uhaul wasn't swept out when i picked it up.
Timothy W.I had requested a couple of dollies when making my reservation. They were not available. Those should be a standard item available for rent.
Robyn F.U-Haul has maintained their professionalism throughout the years. However make sure you understand your contract completely before you drive away.
Phillip A.Not a lot of signage of where to drop off and what to do.
Andrew S.Very friendly and helpful
Christopher B.Don't trust this location to hook up a trailer for you. They didn't hook up mine correctly. I trusted them and didn't check. The coupler latch wasn't tightened properly so as I was driving down the street down a big hill the trailer came off the ball and was swaying dangerously back and forth by the chains. I was able to stop without getting into an accident. Another couple minutes I would have been on the freeway. I still can't believe how lucky I was this didn't go seriously wrong.
Gerald G.I ordered moving blankets but the location didn't have any. This seems to be a running issue with all uhaul sites so not a knock on the location but a knock on uhaul as a whole. This happened to me on my last 3 rentals.
Shawn S.The fuel tank read empty with the low level light on. I was afraid I would run out of gas driving off the lot. The floor was very dirty.
David O.Don't know his name but he was very helpful at the Chevron drop-off. Also, I'm 100 % sure the brakes on that trailer didn't work at all. Pretty sketchy 4 hour drive in California traffic...
Anthony H.Have 1/4 tank of gas instead of on empty
Scott H.The uhaul van didn't smell or look clean and the gas tank was on empty (As were the 3 other customers waiting in line in front of me). The clerk was friendly but it was inconvenient to fill up gas before I knew how much it would take for my trip. The app and website didn't work to allow self check in/out
Heather R.To better future experiences do maintenance on your trucks!! I received this pickup truck with no back mirror and I needed to see on the highway. It kept beeping because an oil change was due as well as the fluid was low! Not the first time it happens. Last time you guys gave me a truck with a nail on the tire. If you guys did maintenance on your vehicles you would know these trucks aren't good to be running. It's a safety concern for me the driver, who Carries heavy objects and drives long miles in the rentals. You guys charge crazy fees all for the trucks to be in shitty condition.
Anahi L.The truck was not clean - had trash in the cab and in the storage area. The check engine light was on the whole time.
Leticia V.The sales person was very friendly and helpful. He made our experience with renting the u haul easy and convenient.
Nariman Z.Picking up a vehicle with a check engine light and barely a quarter of a tank of gas was not comfortable. When your policies state returning a vehicle with less than a quarter of a tank results in an added 30 dollar charge you should never send them out with that little.
John W.When I picked up the truck I checked the fuel and did a quick check but what I didn't notice until I started driving was that the entire back bed of the truck was full of rotting blueberries. I had to spend 30 minutes cleaning and PICKING up the rotting blueberries because I was moving furniture which is the reason why I was late dropping off the truck, and I still got penalized for that. The customer service was great and they were kind, but Uhaul should take some responsibility and not always leave it on the employees (the ones they have) or the customers (me) to ensure that the truck is properly cleaned. They are too understaffed/(probably) not paid enough to also be a car detailer as well so it is not the location's fault but I put more responsibility on Uhaul to have a pipeline to mitigate these types of issues.
Marissa H.Availability is good. Easy in and out.
Patty H.staff was very friendly and helpful. both check-out and check-in was easy and quick.
Thomas M.Nice guys helpful, patiently answered all my questions, and fairly credited me back when I returned the van with more gas in the tank than when I got it.
Danny V.Excellent service à la clientèle
Joe R.All is good
David F.Was charged to refill gas tank even though I fueled it enough to where I had it when I first got it. Never going to rent u-hauls at that place again.
Erik V.The check in process was honestly kind of a pain. The whole calling people to verify me left me scrambling to find people available last minute. I was under the impression that all I needed to do was provide photo of ID at location to check in. And then when they called my brothers were pretty rude. Truck was dirty, no fuel at all. Then when I checked off the box at drop off that said “is this truck ready for another family†I said no and got charged. Thankfully my dispute went through but super annoying. My additional equipment wasn't staged so I had to go inside to get it. Just a bizarre experience that needs a lot more refinement to work properly. I would have been better off just checking in to pick up with someone in person.
Chas W.Gas tank was completely empty when I picked it up. I returned the van with more gas in the tank then when I left. Refund was denied.
Ayman M.