Customer Reviews for Emerald Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

Website was easy to use. Hire 2 person on uhaul to help unload truck and never could get a hold of them. Took longer than. Expected to unload. Grateful that no one was waiting on the truck as it got turned in really late. Ty.

Évaluation :

1

Get rid of this location provider and not allow anyone else to be ripped off , like I was.

Évaluation :

5

I would totally suggest this place ,the fuy who runs it ,is the most kindest person ever and worked with me ,i could go on and on ,if my money situation was diffrent and it wasnt so far from my new location i would have kept my stuff there , just an overall wonderful experience with this company, would totally recommend this place for your storage and moving needs

Évaluation :

5

The area my camper was stored was not secured, but they were in the process of woking on securing the area

Évaluation :

5

The owners are great people!! I already recommended a friend she currently rents from there since sept!!!

Évaluation :

5

I highly recommend this place very nice and friendly the owner makes you feel like family

Évaluation :

4

Make sure you get your refund thy still owe me 50 00 dollars yet on my card

Évaluation :

5

The Check In via my phone did not work!!!

Évaluation :

3

Pick up location was approximately 1hr each way from where I originally set as my pick up location. Other than that all was good.

Évaluation :

3

This pick up location was average but poor wifi unable to "check in" for the first 6 times from 2 phones. The worst customer service on Friday. The woman I spoke to the first 2 calls was rude, disrespectful, and I was treated like a second class citizen. She hung up on me also, I'm in customer service and if this woman ever talked to a customer like that at my business, she would have been terminated immediately. Yes it was THAT bad. When I needed help getting the code to get the keys I was told everyone else can do it and no one has this problem, I don't know why you can't do it,and she stated rudely she doesn't work for the phone company so she has no solution for me. When I asked her to change her tone she yelled very rudley if you don't like it then call 1-800 Uhaul and HUNG UP on me. She put me on long holds just to not have to help me. I seriously was in shock.. totally unprofessional I would like to be contact by a manager so I can ensure this doesn't happen to other people ever again. The 3rd call the woman was helpful and professional not to be confused with the first 2 calls on Friday.

Évaluation :

1

Poor communication; unfriendly staff.

Évaluation :

5

The owner was very helpful with our situation and made everything we needed to do possible.

Évaluation :

3

The employee was very nice but the location was filled with junk and was not easy to access. The location was below average but the employee was above average.

Évaluation :

5

Barry was extremely nice and helpful!

Évaluation :

3

I was not told before my pick up that no one would be at the location and I would have to use my mobile device to access the keys. They also did not provide me with all the equipment that I ordered. I was told someone from this location would contact me within a couple hours regarding a refund, but no one did.

Évaluation :

2

The overall experience with U-haul system is terrible. The people are friendly but the experience was NOT good. I have never had to deal with such a convoluted system. The process of getting an activation code to get the U-haul truck from the Emerald Self storage area was very difficult to say the least. We were fortunate to get a very nice gentlemen on the phone to assist us, but it took over 2 hours for the rental process over the phone. To be clear - it's the U-haul system that was awful, not the people.

Évaluation :

5

not a thing Mr. Latshaw was great ! He went out of his way to help us out

Évaluation :

5

Nice new comfortable truck, made my sons house move on a hot day easy. Got everything loaded one trip!!!

Évaluation :

1

Felt ripped off Only had a 26' truck and even though I didn't need one nearly that large, I was left with no choice but to pay for it. Also cost me extra because of more fuel. Also thought there was a flat rate but was only given a mileage option. Would've been cheaper to hire movers

Évaluation :

5

Pleasant people. Very helpful.

Évaluation :

5

This location was excellent. The gentleman at Emerald self storage was very helpful because we had trouble finding the place. The problem was I didn't rent from it. I tried to rent from a location right down the street from where I was working and UHAUL decided to send me an hour away for my pickup. I will not use UHAUL ever again!!!!!

Évaluation :

1

Barry wasn`t there to get the storage unit.

Évaluation :

5

Must admit the place is right around the corner from my place but Barry is most helpful in getting the paper work through and getting you on your way!

Évaluation :

3

The truck said an oil change was due. Besides that I was very satisfied with Barry and U-Haul.

Évaluation :

5

Fast , simple transaction with everything explained and ready to go.

Évaluation :

5

Very friendly and quite informative

Évaluation :

5

The gentleman who assisted me at this location was a pleasure to do business with. Pleasant and professional.

Évaluation :

3

Location and equipment meet my expectations, customer service was good to very good. The requested location was 15 miles closer to my home and U-Haul had two weeks to meet that request and failed. Additionally, the discount for delivery of your equipment to a different location was not applied since I was required to return the equipment to the original location. Last, there was insufficient notification of these changes.

Évaluation :

5

Nothing. Pleasant rental experience.

Évaluation :

4

The storage unit was clean and ready to go when I arrived. The customer service was excellent and the location is secure. I feel comfortable storing my things here.

Évaluation :

1

I was charged for way too many miles. My trip was no more than 60 miles and I was charged for 150 miles. The truck had warning lights flashing in the dash. It took a long time to have the paperwork written up before we left. Man in charge was very friendly.