Évaluations des clients Empire Capital Group

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Empire Capital Group

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garcia R. le

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Great location i take the van every week for my business

RUTH S. le

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I like they have online services 24hr

garcia R. le

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good job. come back again

Jesus R. le

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Attendant was late

Christine K. le

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Le client n'a pas laissé de commentaire.

N.April R. le

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Le client n'a pas laissé de commentaire.

garcia R. le

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Those truck are very clean

stephan M. le

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Le client n'a pas laissé de commentaire.

Eric C. le

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Le client n'a pas laissé de commentaire.

ruben G. le

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Good service

Pedro E. le

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I regret using your service knowing that you overcharge the customers like it happen to me twice before but now you have gone to far over charging me again. I'm going to make a formal complaint to the BBB and the Department of Consumer Affairs about the abusive practices you have.

Brian J. le

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Have all the equipment in van l. Do notv cancel for a late pick up with in two hours.

Donald W. le

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I found using the phone to rent a truck a very annoying experience.

Michelle A. le

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The dealer was horrible had to wait over hour for the truck to return and wait over hour again Terrible service and horrible customer service

ruben G. le

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great

moayed A. le

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Le client n'a pas laissé de commentaire.

Jennifer O. le

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I was extremely disappointed as the dollys & cloths I ordered were not in the truck. This location was closed & I did not have the tools I needed.

Rakib K. le

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Le client n'a pas laissé de commentaire.

MICHELLE B. le

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Service is great I would recommend all my friends and family

CLAUDIO G. le

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You U-Haul app is horrible! I did the mobile check-in and while on the premises I couldn’t complete my pick up or drop off via your app. I spent additional time with the vendor to complete my pick up which was fine but what’s the point of your app?? Then when I went to return the van around 2pm I couldn’t complete my drop off vis your app - I locked the van, dropped off the key into the key box and left frustrated that I didn’t complete my drop off - ended up calling your customer service line and the agent told me to call the area manager and I did - left a voice message letting them know I dropped the van off. Called the vendor back up and asked if he could complete my drop off and I think he did. Point is - I dropped off the van ahead of my 3pm time. I hope to see no further charges than what I am expected to pay for the few miles I drove for. I returned the van with a complete tank of gas. Your app and it’s service is terrible!

ruben G. le

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Great location

Abdullah R. le

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Le client n'a pas laissé de commentaire.

Olivia J. le

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Remind customers that trucks are not allowed on parkways

moayed A. le

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Le client n'a pas laissé de commentaire.

Jaime B. le

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All of the trucks had graffiti on them and were not clean on the outside.

zahid U. le

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very good job guys

Matthew W. le

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Le client n'a pas laissé de commentaire.

caroline C. le

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Le client n'a pas laissé de commentaire.

rafael G. le

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Very good work there . I would recommend other people

michele G. le

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Le client n'a pas laissé de commentaire.

Abu Sayeed C. le

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Le client n'a pas laissé de commentaire.

md S. le

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Le client n'a pas laissé de commentaire.

PATRICK P. le

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N/A

Alexander S. le

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Your customer service line is terrible ...I called Friday to make my reservation one way ..she did not do it properly which made me have to call multiple people most of whom did not know what they were doing ...overall not a great experience

HECTOR M. le

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I was overcharged for 2 days and still have not been reimbursed for this error.

Sam B. le

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Le client n'a pas laissé de commentaire.

nareshkumar B. le

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It was very convenient place to hire and found the sale rep. very cordial and efficient . The contract deal was all over within minutes without wastage of time. thankyou very much.

Jenny B. le

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Le client n'a pas laissé de commentaire.

George R. le

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Making sure vehicle is truly clean. I found empty water bottles and cigarette box on the floor.

Rafael A. le

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My first time picking up in that location. My truck was there and ready to go. Customers service was no more than 5min excellent.

Karla R. le

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Fgreat service

John B. le

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Your online system is horrible. Took 1 hr to get the key and made me late.

Jonathan I. le

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Great customer service A++

Margaret R. le

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Le client n'a pas laissé de commentaire.

robert F. le

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Staff at drop off very dismissive and rude.

DONALD G. le

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They charge me extra for gas , although I have picture showing actual mileage and gas .

Christian R. le

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Le client n'a pas laissé de commentaire.

raheem S. le

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Everything was perfect. Thank you for your business.

carol W. le

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A better antenna for the truck. We were lucky to get three radio stations. But really it was an overall excellent truck and service. It’s no big deal.

Michael B. le

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I had reserved a handtruck a furniture dolly and padded sheets for my move. None of the above was provided with the 10’ truck that I have reserved.. This was a major inconvenience as I was moving large furniture which ended up getting damaged as a result of not having the proper equipment.

daniel M. le

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Le client n'a pas laissé de commentaire.

Carlos S. le

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Better parking for equipment/truck

Carlos S. le

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Le client n'a pas laissé de commentaire.

carlyn F. le

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Le client n'a pas laissé de commentaire.

Gilberto D. le

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nothing else

Silvio C. le

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The pick up process was messy, there was practically no reception for my iPhone, I tried to log in with my friend phone and no reception too I had to go almost a block away to get reception The license photo was very messy too The return princess was also messy They refuse to take the mileage and the gas level They insist that I will get that in few minutes I waited about 45 minutes and the answer was the same Unfortunately I left my iPhone in the job side and was alone, I couldn’t get a picture I reputed to the person inside the office that That’s not the way to close the folder I’m very upset, I will never ever return to that place, I would rather rent from someone else Very Dédalo intend Still I don’t know what’s my final bill

raju K. le

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Review the vehicle properly and the person who checked the vehicle. Make sure person is not a lier. I return the van and put gas, show the document and proof that i put gas, still they charge me $8 extra for gas. Even though the lady says she's gonna refund that money but never happen that. Poor service. Not recommended to anyone this place. Thank you

latoya C. le

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Great customer service ??

Luis B. le

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I took a star off only due to not having my 10 blankets on hand after a month wait of reservation, something they should’ve had in advanced but overall after 3 and a 1/2 hours of use and paying less what I anticipated, I am content.

Claudio M. le

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Le client n'a pas laissé de commentaire.

JOANNE G. le

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I was overcharged even though the representative was there when I returned the vehicle on the SAME DAY. I was billed for 3 days and have been trying to get a refund to no avail. the truck was dirty as well. Definitely would NEVER use this location again!!!

Marianela R. le

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Le client n'a pas laissé de commentaire.

joseph G. le

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Great services

Ashley G. le

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I was pleased with this location. Sam was very accommodating in helping me get the truck. I had missed the pick up time but he assured me I would be able to reserve another truck.

Yolanda R. le

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Everything was great.

Tabitha R. le

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Excellent customer service , very accommodating and super easy to use! Will def use U-Haul for future moves ! Thank you so much

ana C. le

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good communication

yolanda G. le

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Nothing Everything is Good

Herbert M. le

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Le client n'a pas laissé de commentaire.

aris P. le

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great location

Edward D. le

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Friendly and professional staff, very timely and efficient process… A top notch organization!

drupadi R. le

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Excellent

espiritu C. le

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Excellent

Lynnee P. le

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Le client n'a pas laissé de commentaire.

yolanda R. le

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In all honestly, your service representative was a complete professional and very helpful. I would obsolutely recommend this location to everyone. Thank you for your service. Yolanda

Jannean G. le

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Great and sufficient

noel M. le

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Onside lighting.

Joel D. le

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Paid for equipment that was not in the van.

mabel j P. le

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Le client n'a pas laissé de commentaire.

Stephen T. le

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Le client n'a pas laissé de commentaire.

Katrina H. le

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My reservation was at 10 and it was raining and the man was late to the reservation also the truck has garbage in it not clean. Man didn’t know how to use computer had to help him

mokhlesur R. le

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excellent job guys perfect location

anam C. le

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Customer services very good I like this place

Astrid B. le

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Le client n'a pas laissé de commentaire.

Charles S. le

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Le client n'a pas laissé de commentaire.

Sarah M. le

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This location is not an exclusive UHual office and so staff from the business aren't as helpful or friendly as Ive grown accustomed to expect at a Uhual rental office. I originally selected a location that was further away from me to have a better experience - ironically that location's driveway was blocked and so my reservation was moved to the 2353 Westchester Location ( which is closer to me - but I wanted to avoid). The 3 representatives that I spoke to regarding my reservations all delivered EXCELLENT CUSTOMER SERVICE. Thank you

Robin S. le

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The truck rental was fine.

gloria V. le

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Le client n'a pas laissé de commentaire.

Andrew S. le

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First I get there and the lady had no idea how to use the computer.. it took her 45 min to get in the computer... then the computer told her the tank was full but when I got in it said 1/2 of tank so I told the lady she said sorry the computer said it’s full ... finally she came out and looked and yes you are right it’s 1/2 ... then I ask the lady if I can drop it off in Nj if I wanted too .. she said yes no but about 1 hour later I get a call from some guy telling me you have to bring back to the bronx or come back for a different truck but I ask if they had this different truck they told me no... so I did what I needed to do and returned it back to the bronx ... very bad place would never do this again

drupadi R. le

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great job

James P. le

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The lady who works at this location was so nice and professional!

Suhel B. le

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Le client n'a pas laissé de commentaire.

Steve B. le

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I rented a Truck and also a hand truck which wasn’t in the truck so I had to move my heavy furniture without one the moving was way harder than it should have been due to that hand truck not being included I paid for that but I’m guessing that I won’t get a refund which sucks not Happy

sadikur R. le

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good job u haul great service always

musa C. le

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great

alberto F. le

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We had low tire pressure so I rated it "no" for the equipment being maintained. I also didn't know that I had to give them my entire contact list to call so I could rent a vehicle with a valid credit card and picture ID. It was an overall horrible experience getting approved.

elliot L. le

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Good job

Dat T. le

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They gave me a rental with all cans and drinks left over, from previous rental. I was kind enough to clean it out. And they charge me 10 dollars for cleaning. Will send this out to official media regarding this location and watch out.

bachan S. le

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excellent job and great location i will recommend other people

ANTHONY C. le

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Always. Excellent service don't need to change anyting.