Customer Reviews for Empire Car Rental
(Concessionnaire U-Haul dans le voisinage)

2 421 évaluations

87 Ethel Ave   Toronto, ON M6N4Z7
(Keele & St Clair)

(416) 532-9191

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 4h pm
  • Dim : 10h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(416) 532-9191

87 Ethel Ave
Toronto, ON M6N4Z7
(Keele & St Clair)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 4h pm
  • Dim : 10h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandre A. 
Évaluation :
5

Very accommodating

VANESSA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew A. 
Évaluation :
4

A better mobile app closing experience. The van was given to me dirty although it was a new and low mileage van. Reconciliation wasn't correct and had to deal with this twice.

Sergio S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terance M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIZ C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rocco S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayan M. 
Évaluation :
5

Friendly and efficient staff on location.

Megan S. 
Évaluation :
4

Staff were very nice

Eric D. 
Évaluation :
2

Difficult to find, Uhaul depot is located in mobile building in a large industrial yard.

EFE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander G. 
Évaluation :
4

All good. Check-in and Out was fast and friendly.

Jared M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kyle P. 
Évaluation :
2

Your automated online pick up was a mess. It pointed me to a non existent truck. The lady in the office was kind enough to help me, but very disappointed with the overall experience with Online and condition of the truck and the cost as well.

Mirza B. 
Évaluation :
5

Had a great experience renting from this location! The truck was clean and ready to go. Pretty smooth renting experience overall!

Carter S. 
Évaluation :
5

nothing!! I had a great experience :)

Lauren F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emmett B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joao P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

D-GORDON M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roman K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonnie B. 
Évaluation :
5

thank you for the quick service to check in and check out, very efficient, friendly service and accommodating .

Stephanie F. 
Évaluation :
1

absolutely unpleasant experience and excessive charges even for cleaning I used the unit for a couple of hours and returned it clean and still they made me absurd charges that they never informed me.

Daniel P. 
Évaluation :
3

Truck rear turn signal light was burnt and less than a 1/4 of tank

Lucas G. 
Évaluation :
2

my appointment was for 9am and only gave me a truck at 10. I had a crew waiting for an hour. also charged 30 $for fuel when I returned it at the same level and the attendant confirmed I wouldn't be charged because he agreed it was ok. disappointing.

joshua M. 
Évaluation :
5

I particularly liked the two staff there. Very courteous and helpful

Graeme Y. 
Évaluation :
1

Refilled gas tank to 1/4 full as instructed (receipt to prove this). Fuel indicator was a hair width below 1/4 and we were charge refuel service fee.

Sasha-Ann W. 
Évaluation :
5

staff were very helpful and made the drop off very simple and easy

BARRY PHILIP R. 
Évaluation :
5

Excellent service and cheerful employees

Slimane I. 
Évaluation :
1

My experience with you associate Marco was horrible. He wasn't incredibly rude and Unapologetic in his dealing. Marco shouldn't be dealing with clients directly.

Vashti C. 
Évaluation :
4

Maybe paving the lot...or at least gravel !

Nikola R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Henrique M. 
Évaluation :
5

Was a very quick and easy experience! Happy to have found this location and will rent from here again.

Stephanie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alharith T. 
Évaluation :
5

Rented a pick-up truck and was worth every penny.

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina M. 
Évaluation :
3

The location need to have a shed from raining, it was raining while I was trying to use the mobile check in. no place to hide from rain. Also the app experience is not that great, it was asking for two contacts which I didn't have at that time. It would be proper to advise before hand that two contacts need to be ready and informed about the potential call from Uhal agent. My friends didn't pick up the phone and I had to struggle to find someone to add to the mobile check in process.

Hakam A. 
Évaluation :
4

all good, thank you to the helpful staff.

Tom J. 
Évaluation :
3

have some boxes for sale on site

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY EDWARD F. 
Évaluation :
5

The price seems high for gas not being included. Otherwise, the service was superb and the equipment was in great shape.

K C C. 
Évaluation :
5

The management there is always courteous, efficient and very easy to deal with. I have rented often from this location as it was convenient but always return because of the quality service.

ANDRE K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Heather F. 
Évaluation :
3

Lady at counter was pleasant and very nice owner or boss of lot wasn't very and he seemed uptight and usually angry when tons of customer arrived and created a line because they aren't checked in, I always rent u haul and I never have problems but the truck was dirty scratched on the sides I don't mind but I paid almost 300 dollars to rent but anyways I paid with visa debit because I lost my credit card my only problem is when I returned the truck they declined my card not due to funds but to the fact that it wasn't a credit card so now I'm going to be forced to pay 30 extra dollars on top of remainder that the U-Haul website refuses to take out of my account because it won't allow visa debit which wasn't a problem when I first went their just saying they should have told me so I don't have to go threw this hassle

CHANTEL NICOLE R. 
Évaluation :
5

Great customer service !!!

Philip T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle G. 
Évaluation :
2

Car had several dents on the body. One tire low on air pressure, kept warning on the dash. Cabin had a cigarette stink so i had to keep windows down in the cold rainy day. Took me 25 minutes to document and report these during check in.

ARASH K. 
Évaluation :
2

Car had a flat tire and attendant put the wrong amount of fuel down on the form and wouldn't change it when I showed him the fuel gauge before I even left the lot. He sent me to a garage to get air put in the tire because it said it had a flat and the air pressure sensors were out on the other tires

Tyler B. 
Évaluation :
5

Nothing it was perfect

ANDREW B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamed A. 
Évaluation :
4

Very friendly and efficient, but difficult to reach via phone if you have any questions.

Anne Marie D. 
Évaluation :
5

The agent helping me went above and beyond. It was my first time driving a uhaul and he was really patient with me explaining and assisting me with everything. Wish i got his name!

Lettie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian R. 
Évaluation :
3

App check out is annoying

KIERAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
1

I came to pick up my truck following the online order. It said the truck was parked at Ethel Avenue and that the keys were in the passenger side. I found the truck and I could not find the keys. The guy who ran the yard came out and said "you can't use that truck someone's already taken it ". So basically the shop owner is now contradicting what the uhaul online instructions are telling me. He explains to me why this happened and I had no clue what he actually said. He processed me a new truck and explained to me that the milage on the truck won't match the milage on the contract because "canada post" uses that truck. I have no idea what that means and what it has to do with the milage. Anyways I go to use the new truck and I start signing out the truck using the online prompts and taking pictures as uhaul online requested, the shop owner came to me and said "stop doing that, you're changing everything in the system " and I said "I'm just doing what uhaul is asking me to do" than he said "ok you want a truck where the milage matches the system ? Take this other truck ". The final truck I ended up using had an on board warning that the tire pressure was low in two tires, it had a cracked passenger side window mirror , it had a broken front bumper and worst of all the left turn indicator on the back of the vehicle wasn't working. At this point the shop owner was pressuring me so much that these issues were fine and not a big deal plus I was running late for my move I just accepted the truck and spent the whole trip indicating left with my hand out the window. Please do anything to train or discipline the shop owner, that was a horrible and frightening and endangering experience.

Ryan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Banu K. 
Évaluation :
5

Very helpful staff assisted in properly attaching trailer.

MARK KEVIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Prasad B. 
Évaluation :
1

Dealing with the U-Haul online system is horrid, painful, and confusing. Maybe the worst experience I've ever had with a digital service. I sat on the phone with an agent for two hours trying to figure it out. They were the saving grace of the entire operation. You know your digital product is garbage if it can't be used without someone to help you operate it. Will be moving via bike next time.

Luke D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TANIA J Z. 
Évaluation :
2

Very chaotic and unorganized

Nolan W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETER, W A. 
Évaluation :
5

A totally convenient location, with outstanding friendly, supportive (I've never driven a van before) and helpful staff. Extremely efficient check out and in. Very reasonable rates. Just a great experience.

DEBORAH, A L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ezio S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiago P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AYDIN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEIF H. 
Évaluation :
4

Everyone was very helpful and nice and helped make a rainy moving day a success!

Laura C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marc S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D. 
Évaluation :
5

Mileage on van was different to what was noted

EOIN C. 
Évaluation :
5

I was given a run around for location of the trailer the trailer your workers don't know where the real location is they told me it was on Saint Clair and it wasn't on Saint Clair and then this told me it was on Western road and wasn't on Western road it's actually behind the Rona they said it was beside home depot and the straps on the trailer were almost cut right through right through I'd like to send a picture to you guys I hope you guys fixed it cause it's very dangerous And the yard effect of the trailer was convenient and great service

SALVATORE V. 
Évaluation :
1

Tou service is desgasting. You move me 3 time from o e location to another 2 hrs late for when I suppose to get the vehicle and you didn't have all the extra stuff I reserve with 3 weeks in advance. The head ligth in the truck didn't work. The next time I'll reather to pay a moving company instead your awefull service and lack of professionalism. The people on the Livingston location in Toronto had a desgastin costumer service. And they didn't care about the hours late for a vehicle.

IRVINGGUSTAVO Q. 
Évaluation :
2

Line up was disorganized, trailer was crowded and service was too slow for a simple key pick up. Took an hour out of my truck rental time. Not pleased.

Victoria S. 
Évaluation :
3

I recommend this location to a friend because they have a lot of trucks available and when we are in a rush they can attend our need. But the truck was not clean, the access was dirty, with a lot of holes, it was raining and everything was flooded and full of mud. have no boxes to sell, no mattresses covers and a customer needs to have everything in the same place. I also didn't like the customer service at the office, the person was sarcastic and honestly I wasn't there to listen to bad jokes. I just would like to have a accountable and fast service.

Luanna Virginia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lev G. 
Évaluation :
1

Charged excessively for gas

Graham L. 
Évaluation :
5

Rien

SAMUEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander L. 
Évaluation :
5

Rien

AUGUSTO S. 
Évaluation :
4

Sara was very friendly, knowledgeable & helpful.

IAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSARIO G. 
Évaluation :
5

Everything was great , very helpful all the staff were very nice

Julie V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN P. 
Évaluation :
5

No further improvement required, this is good value rental , and good client service, and good use of computer resources for advance check-in,out. I will definitely use your services again in the future

john F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
3

My iPhone could not share location with the website. Luckily I also had another phone on me which would enable me to do this. Not sure if website changes are required or if it's my problem.

Daniel G. 
Évaluation :
5

I can't think of anything. So easy to book online. Pick up and drop off was fast and smooth. The gentleman at the desk was friendly and helpful. An excellent experience

Tracey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VLADIMIR G. 
Évaluation :
5

Very friendly, helpful staff. Excellent rental experience.

Denise G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Massimo A. 
Évaluation :
3

Truck was not back yet.

Jevon J. 
Évaluation :
5

We; had an excellent service at Ethel- The staff was very flexible as we had to changed to a larger unit. Drop off was excellent. We are very happy with uhaul - will reuse or refer.

michael C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamie L. 
Non les évaluations ont été soumises pour cet établissement.

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