I use them a lot for staging and the are always great!Yve B.
Customer Reviews for Empire Mini Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Novato, CA 94949
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 5h pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The service was excellent!Eric C.
Le client n'a pas laissé de commentaire.Joana F.
The staff was excellent and handled the check in smoothlystephen G.
This was a family affair owned business. Mason was awesome. He made sure I fully understood everything. He was very polite and courtesy. I wouldn't mind going back there with the exception that it was an hour out of the way.Tonja R.
Le client n'a pas laissé de commentaire.German M.
good customer service.Susan E.
Le client n'a pas laissé de commentaire.David C.
I was running behind and the guy on the phone was being an ass giving me ultimatums. Their system was down. The truck had a damage and I called all day and no one answered.Mayra Z.
Friendly knowledgeable and efficient staffEileen P.
Le client n'a pas laissé de commentaire.Sean C.
Le client n'a pas laissé de commentaire.Sean C.
Le client n'a pas laissé de commentaire.Susan D.
The people who work there are great!Yve B.
Friendly folks and explained return process carefullyWillard D.
Le client n'a pas laissé de commentaire.Nazania B.
Excellent service à la clientèle. Friendly and effective. Great experience.Michael C.
Le client n'a pas laissé de commentaire.Qiana H.
The software for 24/7 pick up MUST be made more user friendly. It took 2 people 4 Precious Hours to get the keys!!!Michael K.
Staff very friendly and kind thank you for everything, they doing a great job , very happy,have a nice day AlexAlejandro M.
Awesome, 100x better than San Rafaelâ€¦ no lines and more than one person working the counter. This is my go to spot from now on.Bruce B.
No improvement necessary for me. I was very pleasedNorman W.
They were very rude, they didn't want to answer simple questions. Like I irritated them by asking. I'm super polite always because I believe customer service is a valuable job. I'll never use this location again. People who don't like to serve people shouldn't be in customer service. Your happy to take our money but angry that I can afford it.kamaria R.
you guys were very accommodating for us - thank you !Kimberly L.
Le client n'a pas laissé de commentaire.PAUL Z.
Le client n'a pas laissé de commentaire.Lucas Y.
Le client n'a pas laissé de commentaire.Christine D.
Le client n'a pas laissé de commentaire.DAVID G.
Le client n'a pas laissé de commentaire.Brian C.
Le client n'a pas laissé de commentaire.Michael P.
Le client n'a pas laissé de commentaire.Scott S.
Friendly efficient staffEileen P.
Le client n'a pas laissé de commentaire.Yve B.
Le client n'a pas laissé de commentaire.Randy B.
Dennis (Bel Marin Keys U Haul) represents the epitome of service. He was cordial, informative and very helpful. What a pleasure.Jeanne W.
Go to Enterprise and rent there. As a long term customer I was treated poorly and have severed all business with UHaul.Joseph B.
Le client n'a pas laissé de commentaire.Christian R.
A very rude lady came with a broom and told me to clean the truck because it was dirty. Just handed me the broom. In front of other customers. I cleaned it in 15 seconds because that is how dirty the box was and gave the broom back.Chaska W.
Le client n'a pas laissé de commentaire.Anton S.
Le client n'a pas laissé de commentaire.Jaclyn C.
Le client n'a pas laissé de commentaire.Ivan Jesus A.
I was advised 45 minutes after my proposed pick up time that my reservation had been cancelled by U-Haul. I don't feel that this is appropriate and I was lucky to be able to secure same trailer but this would have been a huge inconvenience, not sure why U-Haul is doing this, there should be a minimum grace period, and U-Haul should be more up front about this policyrobert H.
Le client n'a pas laissé de commentaire.Joshua L.
Want to say no, just so I can keep it to myself! I did not know it was there! ;-)Susan D.
Le client n'a pas laissé de commentaire.Mark T.
Le client n'a pas laissé de commentaire.Zhen hua L.
Le client n'a pas laissé de commentaire.Philip M.
Have your system be correct with what it allows you to book online. If the place is closed on certain days or times don't let people book it because we make plans with movers and then have to change things around because of itHector O.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.Urs R.
Le client n'a pas laissé de commentaire.Adam R.
You charge $20 bucks to drop off a truck after hours????????? After the last second change where I was supposed to pick the vehicle up and $20 bucks to drop off is reason enough I will never use uhaul againRuss L.
Le client n'a pas laissé de commentaire.jim L.
Very pleased overall.Olive T.
Le client n'a pas laissé de commentaire.BENJAMIN C.
The after hours fee and check in process is a nightmare and they ended up still charging us a $20 fee, even though we returned it on time. The guy helping us was a mess and couldn't figure out how to even print us a receipt and tried to give us someone else's receipt. Wouldn't recommend.Lindsay F.
Le client n'a pas laissé de commentaire.Adam B.
Le client n'a pas laissé de commentaire.Woody E.
A perfect experiencearnold D.
The staff was so helpful and friendly. I will definitely recommend this location. And will be back to rent again. I was planning to rent with the San Rafael location. But they seemed chaotic and unorganized. So happy we call these guy at Empire. Thanks! David GallagherDAVID G.
I have no qualms with this location as a whole despite a dirty truck. Uhaul as an organization is no longer organized. I rented a Uhaul to take my belongings to my rented/confirmed Uboxes. They were not available on the day I reserved. I filled a truck with my entire home and it had no place to go. Uhaul did NOTHING to help. UselessJessica M.
Le client n'a pas laissé de commentaire.Thomas G.
There was damage on several parts of the truck that needed to be photographed. The inside of the truck cab had lots of mud in it. When I returned to drop off the truck, the drop box was not marked at all. Online it showed a picture of an orange box for drop off. There was no orange box, rather a very poorly visible and poorly labeled slot in the door. I wasn't told about this when I picked up the truck.rachel M.
The return was a pain. The app doesn't work well. Picture of odometer wouldn't work. Your AI computer vision is lacking. Had to go through web. 20 minutes!!Ali S.
Le client n'a pas laissé de commentaire.Upneet S.
Very cleanGladys D.
Le client n'a pas laissé de commentaire.Chaves R.
excellent, efficient overall experienceDavid L.
The jack on the car trailer was failing and should be replaced.Ian R.
The software was kind of glitchy but that's not this rental location and Mr. Spinelli at the rental location and the other woman who kind of helped us were both excellent great customer service professional and courteous.Marisa H.
Le client n'a pas laissé de commentaire.Chet D.
Le client n'a pas laissé de commentaire.Merrill H.
Dennis the front desk worker was very RUDE and NOT supportive to the CUSTOMER's NEEDS. He was very UNPROFESSIONAL. The Van was filthy and not presentable. This van was not washed, not clean and smelled to high heaven. I would NEVER USE THIS SITE OR IT's EQUIPMENT IN THE FUTRE OR RECOMMEND THIS SITE TO ANOTHER USER!Michael C.
Le client n'a pas laissé de commentaire.Madeleine E.
Very accommodating given the short timeframe I gave them. Friendly and will recommend ans use this location again. Merci.sharon H.
Not have the website/app system fail. Was unable to accomplish anything online. Employees were great, but were struggling as the system kept failing.Michael F.
The costumer service wonderfulHector P.
Le client n'a pas laissé de commentaire.Marcus S.
Everything was Perfect!!Jeffrey P.
GREAT SERVICE, I LOVE THIS LOCATIONstacy S.
Very friendly, professional, patient with this worry wart.PAULA N.
Le client n'a pas laissé de commentaire.Kevin S.
App couldnt pickup my location. Tech support is 1 hour wait. Horrible experience on the return too.Jim D.
Le client n'a pas laissé de commentaire.MAHNAZ S.
I was charged for gasoline, which was a mistake. I have asked for a refund,Parker L.
The employee helping me rent the trailer was very polite and helpful. Rented a vehicle dolly on a Saturday and was instructed by the employee to return the dolly on Monday because they were going to be closed on Sunday. Monday morning I'm driving the trailer back to Uhual when the manager calls me and asks why I haven't brought the trailer back. Told me he would be charging me for 2 days instead of one, at this point I tried to explain what his employees told me on Saturday but he didn't listen and essentially just hung up on me. Got to Uhual and he didn't apologize for the miscommunication between his staff and told me to take the trailer back to where I picked it up. No help unloading it either. Irritating experience and will not be going back to this location again. Manager could have handled the situation in so many other better ways. I must clarify the other staff were very friendly and helpful!tyler R.
Should accept cash at time of return. Our money says â€˜This Note is Legal Tender for ALL Debts, Public and Private' right on the front of it.Michael D.
The truck was in terrible shape and should be replaced.Sean P.
Le client n'a pas laissé de commentaire.john S.
Le client n'a pas laissé de commentaire.Adrian R.
Le client n'a pas laissé de commentaire.Walter S.
Good people in the office, they know what they're doing and have a wonderful attitude...RobertJ M.
Le client n'a pas laissé de commentaire.Randy B.
Thank you, guys. Hopefully one day all of the cars and trucks will be electric.Jesse H.
Le client n'a pas laissé de commentaire.Sandra R.
Le client n'a pas laissé de commentaire.Mark A.
Le client n'a pas laissé de commentaire.Lisa H.
The truck was old with 121 000 miles. The facility charged an extra $20 if you didn't check in online for after hours dropoff, but the check-in process wouldn't work, even using their wifi as instructed. Finally, I was charged a $25 cleaning fee, when the truck was clean.MARK L.
No need to improve. The agent was very professional and personable.Christina T.