Customer service was initially friendly and attentive. When I came back to the front desk to ask a follow-up question after inspecting the vehicle before driving off, the assistant manager and manager were both indifferent and responded as though they did not have the time to speak with me ("Give me a couple minutes, I don't have time to get up from my desk right now, ask him [the manager next to him]"), even though I was the only customer there. Additionally, the rental trucks all had various levels of damage/disrepair. The main issue was the fee per mile charged ($1,19/mile)... that is more than four times the rate of a u-haul rental center just 15 minutes south of this location. That's price-gouging.
Tyrone V
Empire Mini Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Novato, CA 94949
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4,0 - Cote moyenne des clients
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Very rude on the phone regarding me parking the truck there overnight. Got charged an after hours fee even though check in time was 1:30ish in the afternoon supposedly.
PENNY FThey are ruthless and scheming. The owner called and said if I do after hours dropoff I will get penalties. So i was forced to drop off the morning when they were open. I returned the uhaul in better condition than I received it and it was clean. They claimed the back was muddy. It was just dust. They made me use a swiffer to mop the back. I should have believed the online reviews. This place should not be allowed to carey uhauls.
NAVID PFriendly service.
THADDEUS GEmployees rock, and are very spectacular!!!
MATTHEW M