Regards to returning U-Haul: U-Haul app should allow upload of pictures. When arriving at drop-off location I took a few pictures of milage/vehicle. After locking up I proceeded to return key and then follow instructions on app.. Once in app it wanted me to take pictures of truck. I was unable to provide/upload the photos I just took and locked out of truck. Second the drop off location instructions were not clear. One person said after hours within a 24hr period is okay and second person said no... And that I should have returned it Monday morning. (Extra charge) But overall service was nice.. One of the employees said people were stealing or taking gas from your trucks. I would recommend locked gas caps & a kill switch in glove box. Thanks for your time and have a wonderful week. Sincerely, Casey C.
Casey C.
Empire Mini Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Novato, CA 94949
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Julio needs to work on his customer service. There was a mixup on U-Haul's end and instead of admitting to it he was rude.
KEVIN B.Great service from the men working the desk. They did a great job of organizing who to help when (they both paused a long check-in process to let people in line who were waiting to return keys to go first), and they gave customers options the customers had not considered. Excellent, efficient, and considerate service.
Michael K.Thanks Dennis!
Luis P.Very nice, very helpful, very professional
Margaret R.