Customer Reviews for Empire Mini Storage
(Concessionnaire U-Haul dans le voisinage)

2 097 évaluations

425 Bel Marin Keys Bl   Novato, CA 94949

(415) 382-1751

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(415) 382-1751

425 Bel Marin Keys Bl
Novato, CA 94949

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
5

Mobile checkout & checking worked great. Dennis called the day prior to my reservation to make sure I was comfortable with the mobile pickup. Great service, thanks!

Mark T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALEXANDER S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHARLES D. 
Évaluation :
3

We didn't receive our receipt 😑

J D. 
Évaluation :
1

The customer service rep who helped us was rude!! The truck had garbage in it!

DINA B. 
Évaluation :
2

For starters, you could put the dollies IN the van when someone rents a van and 2 dollies. I had to come back to get them then you could actually put the discounted cost of 1 dollie that you said I would get in lieu of having to use mileage you charge for to come back for the dollies. Then you could not use shady practices of making the customer download and sign up on your damn app to actually apply the 24 hr rental that I TOLD the guy at the counter I wanted. Instead, I get bent over for $40 because I didn't download your app. So let's review: no dollies in van (all the rattling made me think they were back there), charging for mileage (never in my life has that happened with UHaul), requiring the download and signup of an app to apply the 24 hr rental period despite me standing at the counter saying I wanted it. I will be disputing the charges because this is BS. AND I never even got the promised $7 deduction of a dollie. Unbelievable. Save yourselves and avoid this location. Terrible, and they try to say it's “UHaul policy”. What a crock. I've rented from UHaul before. Never subjected to these policies. They aren't open on Sunday either. Be warned. That's how they'll screw you for another day of rental because you have to use this stupid app to say you want the vehicle for 24 hrs.

LAURA P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

thomas U. 
Évaluation :
1

I was overcharged by 100 miles, called numerous times to correct the issue, always got voicemail, always left a message but never got a call back. Email contact on receipt (says "reply here") was bounced back as undeliverable. Overall, severely disappointed in level of service and customer care. Attention to detail is severely lacking. Issue with overcharging for mileage is still unresolved - please feel free to contact me at 805-234-3287 or peterson.cap16@gmail.com I'd prefer to resolve through UHaul or Bel Marin Keys storage rather than have to call and cancel payment through credit card co.

CHRISTOPHER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER C. 
Évaluation :
5

Everything was great, but the van was filthy inside and out. However, drove well and all else great!

Tracy B. 
Évaluation :
5

Great prople

JAMES T. 
Évaluation :
5

Our original pickup was scheduled for Vinton. The day before our scheduled pickup we were notified we had to go to Carson City, Nevada, more than 100 miles further away, costing us valuable time and gas money.

ROBERT B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REBECCA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GLENN S. 
Évaluation :
5

The whole rental experience couldn't have been easier and everyone was really nice. It worked out perfectly for us. Merci.

LAUREAN N. 
Évaluation :
2

They need better customer service training. The Asian female who is behind the counter has a very bad attitude and condescending to the customers. I forgot a bag in the uhaul truck and was told to pick it up as soon as possible.And I asked the person that called me if they can leave it in the office as I was at work and can pick it up after work. And I was told that they are not responsible for it and don't know if the bag will be there. However I was able to get there in the early afternoon and found my bag dumped outside of the office. Anyone could have walked away with my bag and they would not know because the front door was closed. I was very disappointed and will never rent from that location again and have told my friends and family of the ill treatment I received. And they overcharged me too..

MARY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AUGUSTO D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

EILEEN Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANASTASIA B. 
Évaluation :
5

You are doing a GREAT job. We appreciate your kindness and warmth, especially during these difficult times for so many of us. You're still smiling anyway - we appreciate you!

KRISTIN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul D. 
Évaluation :
5

The employee made it very easy.

VANESSA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jasmine A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANAHI G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FREDERICK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANIKO V. 
Évaluation :
5

Great costumer service! Thank you guys!!

OTTO M. 
Évaluation :
3

The man behind the counter was first rude and short on the phone. Once we arrived, he told us to do a walk around the outside of the vehicle. We did. We also clicked through the link that asked us to verify the outside of the vehicle and the miles and gas. Nowhere did it mention we should open the cargo area and he did not tell us either. When we returned it, he opened the back cargo area and complained that it was dirty and insisted we find a broom and sweep it out if we don't want to be charged. It was dirty when we arrived to our moving location. When I explained I don't have an issue using a broom but he didn't need to be so upset With us, the dirt wasn't from us. He said “you should have checked the cargo area before you rented it” It really is a silly complaint except for his attitude from the moment I asked if any vehicle was available, he was rude and unfriendly from the start so when our experience ended with his annoyance of a dirty truck that we did not create, it left a bad taste for us. We will not be returning to this location.

Brittany W. 
Évaluation :
5

I returned my truck the exact same gas I received it with. The truck was clean and no extra mileage was added other than the ones they allow you. Somehow when checking out, I was getting charged an extra $47 something. I had to go to the personnel (good thing, considering the pick-up location I was on my own), and ask why I was getting charged. He told me that I was getting charged for an extra day!?!? I was supposed to return at noon and I was returning my truck at 1:45 pm!!! First off, I never agreed to return the truck at noon, but thankfully after a convo with the personnel, he helped me and removed that fee. It didn't make sense, but he said "it does make sense". Either way, I disagreed and he removed it anyway.

Gabriela M. 
Évaluation :
5

GREAT location, great employees! Super helpful and engaging. Really liked working with them and I will use that location again. Greg

GREGORY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY I. 
Évaluation :
5

Both team members working the counter were very courteous and efficient. The pick up and return process were both clear and quick. I appreciated this stress-free experience, which is rare when renting a vehicle.

ADI W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FABIO G. 
Évaluation :
4

The truck SHOOK a lot and was very noisy- noisier than need be. Clearly some parts need tightening up. also- getting out the middle seat belt was difficult bc it was tied up. and it sure sucks up gas! 14 gallons to go less than 100 miles? wow! that's something people should be told..... or maybe the gas gauge needs repair? thanks

SCOTT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW J. 
Évaluation :
5

The 10' truck was not equipped with a ramp. This location was closed on Sundays, so had no way to exchange it. We were annoyed & disappointed because we were moving very heavy equipment. The photos online for this particular truck shows a ramp. Pls inform your customers next time if you are giving them a different truck or one with missing equipment/features. Other than that, we like the location & staff here.

KRISTIN M. 
Évaluation :
4

They forgot to put my half dozen blankets in the back. Other than that this location is great. The San Rafael location completely fouled up my “Guaranteed Reservation “. What a joke! I have had problems over and over with the San Rafael location.

WENDY B. 
Évaluation :
5

Good customer service.

JOHN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD C. 
Évaluation :
5

Everything was good the rep was very helpful and friendly

ELIAS S. 
Évaluation :
5

Nothing smooth & quick pu and drop off

AUSTIN B. 
Évaluation :
5

The staff was quick efficient and polite.

DANIEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOPE S. 
Évaluation :
5

Staff was very helpful. Charles was outstanding.

EDWARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLEG T. 
Évaluation :
5

Nothing. Everything went great. Dennis was fantastic and a huge help. I am very pleased with how easy and great my experience was renting a u haul from them.

DEBBIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES S. 
Évaluation :
1

Charles at empire was extremely rude and disrespectful Empire Storage is a terrible representative of the Uhaul corporation Very dissatisfied

Dana M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie F. 
Évaluation :
4

The overall experience was much better than even a few years ago. Congratulations on using technology to help make the rental process easier.

Michael B. 
Évaluation :
5

Made for a smooth move.

BRENDA C. 
Évaluation :
5

When we were expecting to be an hour late for our reservation, we tried to call and there was no answer and the 800 number put us on an an endless hold. So when we arrived 45 minutes late your lame system had released our reservation and we did not get the size truck we ordered - 17 ft and had to settle for a 15 ft truck. It was not satisfactory as that extra space would have made the perfect size. We took the smaller truck as we needed to have something and as a result we were unable to fit everything in one trip.. Therefore we did not move everything we wanted. We have a pick-up so we had to use that to accomplish what we had hoped to do with the bigger truck. The Agent was super nice, very helpful and the location was neat and clean and very well run. Had the Agent not been so helpful we would have been unhappy over all. But the Agents help, courtesy, and concern to make our rental experience less disappointing, we went away after the rental was concluded and truck returned, extremely happy with that part of the experience. U-Haul needs to devise a better on line and phone system so when attempting to call regarding any and all questions or needed communication is efficient rather than a frustrating and unpleasant experience.

DONALD JAMES N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reyna A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leslie W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM D. 
Évaluation :
5

The person who helped me was extremely professional and friendly.

BARBARA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Uri K. 
Évaluation :
3

Not very friendly and no help. Asked me to carry out 24 blankets. Seemed to be unfriendly Called me when I was late for my pick up and reamed me. When I got there and gave him my name he mistook it for another customer and told me in no certain terms info that was wrong. .

HARRY C. 
Évaluation :
4

overall positive experience- only one person working in the middle of Saturday though , i had to wait a little because there was an unhappy customer ahead of me, seems like prime rental time and more than person should be available/working

Sarah B. 
Évaluation :
5

My pickup location changed the day before to Novato from San Rafael which was a pain in a Friday afternoon. No fault of the Novato location. I had a great rental experience there. Thanks

CLIFF P. 
Évaluation :
5

😎

NATHAN Y. 
Évaluation :
5

great service thank you

TRENT E. 
Évaluation :
5

On the vehicle I rented there was a slippery substance used to make the interior look very clean (including on the floor and steps) that I couldn't go into the van to load boxes without my feet sliding - it felt like there was no firm footing. Even though it just looked clean and not wet, it saturated into the bottom of my cardboard moving boxes and was even on the floor in the cab. My heel kept slipping as I used the gas peddle. Beware, fall risk is great and I would imagine, a liability for uhaul. Otherwise, a really good rental.

BEVERLEY D. 
Évaluation :
1

Horrible service, I will use other company next time.

ANDREY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
3

Truck made strange noises, you over charged me for my gas. 23 miles, I put 3 gallons in which covers more than what I drove.

LEONARD S. 
Évaluation :
5

Friendly professional staff and no complaints

STEVEN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Candice P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AIMEE D. 
Évaluation :
5

Good stuff

JUAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMONA N. 
Évaluation :
3

Accept cash payment

DENISE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan J. 
Évaluation :
5

It was a smooth and quick experience

LYNNE B. 
Évaluation :
5

Unlike the online support, who was rude and extremely aggressive…the staff at the Novato location made the process absolutely smooth and fantastic! Im so grateful for the time!

Timothy F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JACQUES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VADZIM Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

don B. 
Évaluation :
5

Friendly professional staff. Clean truck in perfect working order. Check in and out was efficient and easy. Je les recommande fortement. 

GARY S. 
Évaluation :
5

Van was dirty, but that was ok. The app would only allow one picture so I couldn't show that it was dirty when I picked it up. I wasnt charged or anything, though.

KAREN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Great friendly service

Alexey N. 
Évaluation :
5

Dennis is so professional friendly and knowledgeable

Benjamin W. 
Non les évaluations ont été soumises pour cet établissement.

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