Customer Reviews for Englemans Texaco
(Concessionnaire U-Haul dans le voisinage)

841 évaluations

622 N Lee Hwy   Lexington, VA 24450
(Off I-81 just passed tractor supply on the left)

(540) 463-7013

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 5h30 pm
  • Sam : 7h30 am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(540) 463-7013

622 N Lee Hwy
Lexington, VA 24450
(Off I-81 just passed tractor supply on the left)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 5h30 pm
  • Sam : 7h30 am à 12h pm
  • Dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

He made it so easy, I was there 10 minutes tops, and on the road.

Thomas W. 
Évaluation :
5

The owner runs a top notch facility and is very friendly and helpful!

Anthony W. 
Évaluation :
3

I purchased 2 Queen Sized Mattress covers that were not available at this pickup location, and thus would like to receive a refund for those 2 items since they were not available.

Daniel A. 
Évaluation :
3

The place is not clean and inviting for customer service. The price was much higher than what I agreed and paid online.

Mohammed R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Quick, easy pickup and return

E. K. 
Évaluation :
2

Originally requested a 20 foot truck, ended up with a 15. My family and I were moving our entire home and the smaller truck wasn't going to work. They did offer an additional smaller trailer but that would not work, as we were towing a vehicle. We also requested an auto transport; however, the official request was not made and I was told to call a bigger dealership 2 1/2 hours away if they were not able to get one by the day I needed it. In all, I ended up with a smaller truck, and had to drive 1 1/2 hours round trip to get an auto transport from another dealer. In all, I ended up paying ~100 $in additional mileage fees. I realize they've been in business for over 45 years, but you wouldn't know it. They need to hire a consultant that can come in and clean that place up and get it organized. Given the option I would gladly go anywhere else but this Lexington location.

Jason M. 
Évaluation :
2

The location was not well organized. The location had no representative on a Saturday at 1:30 in the afternoon.

Richard W. 
Évaluation :
2

The place is very run down and not well kept

Erroll W. 
Évaluation :
5

The owner of this pickup location is very helpful and incredibly friendly. He is one of the nicest small business owners I have ever met.

Carrie R. 
Évaluation :
3

The air conditioning was broken and we had to ride in 90 % heat for 4 1/2 hours!

Sandra G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANN C. 
Évaluation :
3

Garbage overflowing, return location closed.

James B. 
Évaluation :
4

Easy transaction. Will do business with this location again.

LLOYD F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodney P. 
Évaluation :
5

This is the best u-haul rental experience I have ever had. Engleman's was great!

Lisa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon R. 
Évaluation :
4

No one was there to assist. But it ended up being alright.

Noah K. 
Évaluation :
3

Truck cab was disgustingly dirty. Interesting that your survey doesn't want to know how the company did as a whole.

David L. 
Évaluation :
5

Your online reservation system is not so great. When I wanted to check on my reservation was on hold on 1-800 number for over 30 minutes and hung up. Called this location directly and they totally saved my rear. Polite, helpful and friendly - A+

Michele G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irene R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONTY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clay R. 
Évaluation :
4

This was NOT our contracted location but when we arrived at the original location they told us to go to this new place! Soooo frustrating and no call or email telling us this was going to happen. Actually the conformation pick up email came in 24 hours AFTER we picked up the truck but still had the original location listed, not the one where we had to pick up the truck

Brian V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis C. 
Évaluation :
4

This was the THIRD pick up location!!!! It was also over an hour away from the original location. This is pitiful We had reservations, a confirmation and payment in hand and the second location SOLD THE TRAILER BEFORE WE GOT THERE!!! They did adjust the price of the rental but the fact still remains, not convenient and had additional time and gas to get trailer.

david E. 
Évaluation :
3

It's a franchise location, but the two store operators saw me pull up and didn't even bother to ask if I needed help unhitching trailer. I'm glad the app helped me drop off as the human wasn't useful.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick H. 
Évaluation :
3

More after hours lighting needed

JOSHUAEVAN H. 
Évaluation :
5

nice and helpful would always use this location

Amanda N. 
Évaluation :
5

not happy about the 3 day hold of my money. was moving and needed that 75 dollars for storage but uhaul held 150 for days

MICHAEL D. 
Évaluation :
3

The attendant happily disconnected the trailer from the car and got it put where they wanted it, but they weren't gentle with the equipment at all. And the location itself just looked like a gas station.

Sydney R. 
Évaluation :
5

Fast, easy pick up of van. Van was clean and ready to go at scheduled time. Rates for in town move were fair. Made move much easier on us.

Michael D. 
Évaluation :
5

Friendly service and knowledgeable advice regarding safe towing

KEVINGEORGE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene L. 
Évaluation :
5

Very pleasant and efficient manner. Within minutes processed out trailer off and on my way up. But I always go back to him when I'm in that area.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucy Paige N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

isaac J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jerry L. 
Évaluation :
5

I've rented several times from Englemans. It's always quick, convenient and easy.

Beau D. 
Évaluation :
2

Owner was very friendly Site could use cleanup and organization

Carol L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mitchell S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERENC K. 
Évaluation :
5

store was helpful, efficient, and timely. Didn't take long to complete rental process. Completing paper work on line helped speed up the check out process.

Robert C. 
Évaluation :
3

Well my experience was horrible. After reserving a much smaller truck. I arrive at the location Clarks Muffler only to find it closed. You would think they would have a better system in place to know when one of their locations is open or not. It was very disappointing to drive 30 mins to find the place closed. So I call customer service and the try to make it right by sending to another location. I get there and they are clueless and have no internet. So I have to call customer service again to try to figure it out. And take a much bigger truck at price for the smaller one. But very dissatisfied.

Gwenette B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Glenn J. 
Évaluation :
1

They weren't there the several times I went

Keith M. 
Évaluation :
4

Been renting there for years , great everytime

Audrey K. 
Évaluation :
5

Excellent service, I would highly recommend.

Jack P. 
Évaluation :
3

The gas station looked quite antiquated and very messy. Not an inviting atmosphere.

STEPHEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELJAMES S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY A. 
Évaluation :
4

According to the guy at the turn-in place they overcharged me for the plug adaptor

jim S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron M. 
Évaluation :
5

Can't say enough good things about these guys

Will T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

william Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theo S. 
Évaluation :
5

Super friendly folks who were very accommodating. Would definitely use again!

Anne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen L. 
Évaluation :
5

Use these guys all the time

Will T. 
Évaluation :
5

Englemans is great. UHaul calling to check if I've picked up or dropped off, claiming it's late when it's not, communication needs improvement. I can't help the fact that location was closed when we dropped the trailer off.

TERRI T. 
Évaluation :
5

Equipment is well maintained. Van was completely clean upon pick up. Dealer was friendly and efficient. I appreciate the online registration. In my experience, Mr. Engleman is a great representative for U Haul organization. This has been a great experience. Hope to use this franchise again in the future.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamala N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Apparently a fuse must have been blown because after we picked it up we realized none of the cell phone charger connections worked. This was an inconvenience as we had t drive it cross country that way.

Jessie K. 
Évaluation :
5

The owner was great to work with, answered my questions, no hassle!

roger B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFERLISA C. 
Évaluation :
5

When I called the 800 number to reserve the tow dolly the lady I talked to was rude. I had to ask her three times how it works and all she kept asking for is my credit card. I explained to her that I needed to know where the unit was and she hissed at me. Very unprofessional and poor customer service. She finally answered my question at the end. When I'm dealing with vehicle issues and under all kinds of pressures the last thing I need to deal with is a unprofessional rude lady.

ANDREW P. 
Évaluation :
5

Best uhaul place !! So so helpful when I realized our truck was too small .

nancy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES B. 
Évaluation :
5

Truck was in good shape and the service was excellent. I am sure there are ways to improve the experience but I cannot think of anything at the moment.

Kirk M. 
Évaluation :
5

Very nice staff ... Very accommodating ... Excellent service à la clientèle

Steve M. 
Évaluation :
5

Everything was great.

Patricia I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff H. 
Évaluation :
3

Mobile pick up did not work. Location was closed. Tried to call Richmond for assistance, but spent 7 minute on hold before they turned the phones off for the day/disconnected my call. Had to drive 45 miles to my destination without the truck and drive back to pick up the truck the next morning.

Stephanie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Van M. 
Évaluation :
1

Uhaul should ensure locations keep actual inventory up to date. This location didn't have a 20ft truck as was requested, ordered, and confirmed via phone call one week prior with Uhaul. When arriving for pick up, only option was a 15ft, but the location couldn't give us a discount on mileage (as multiple trips would need to be made in a much smaller truck than anticipated), and suggested we call Uhaul directly to sort it out because they couldn't change mileage rates. We did and came back about an hour later per Uhaul's instructions/change to the appointment time only to be told that all the 15ft trucks had been rented. We protested as we had only been gone an hour (half of which was spent on hold waiting for Uhaul to pick up) and could easily see at least two 15ft trucks sitting in the parking lot outside. The individual we worked with very rudely said that we had left and it was basically our fault for not taking what they had when we could. But, they told us to call Uhaul to sort out the pricing/rates! After getting on the phone with a Uhaul representative again about this new issue, Uhaul corporate made a call to the location directly, and suddenly they came back out very friendly and said they had a 15ft truck available after all. We needed the truck and couldn't get anything else from another location close by (we asked Uhaul while on the phone), so we took the 15ft they had. But, overall very poor customer service and extremely rude. Lastly, no one was wearing a mask or practicing any type of social distancing.

Adam F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
4

Very friendly, courteous, and helpful gentleman working there.

Brian M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronald D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

christe E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
4

Used the app - no person to deal with.

SAWYERHOWARD L. 
Évaluation :
5

Excellent location and people. Great to deal with. Hope to see them again.

Glen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tork M. 
Non les évaluations ont été soumises pour cet établissement.

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