They were great
JOHN C
Customer Reviews for Englewood Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Friendly and helpful at pickup and return. I would definitely come back.
GREGORY GAll good.
JEFFREY MThe staff was so wonderful to work with! Je les recommande fortement.
SABRINA AI was over charged, truck was filthy. The truck was returned with extra fuel with no credit on the final bill. I never purchased safe move and was charged for it. Many things do not sit well and I expect reimbursement.
MICHAEL AThe people running this uhaul are great to deal with! They know what they are doing, and know how to treat customers.
ROBERT SThe U-Haul location in Florida was very good and handled the license plate issue as far as I know today. Hopefully it was resolved.
WILLIAM KThe staff was very pleasant and helpful to work with.
JIMMY LKevin was helpful and kind and explained everything to me clearly. Definitely will use their services again!
Amira RProfessional, friendly and efficient service
DONALD SKevin is awesome. Give him a larger annual bonus!
ROBERT BThank you so much..
MINDY FFast & friendly service
GEORGE SThis was not the original location I was supposed to use. The original didn't take trailers and didn't open till 10:00. My reservation said I should use this one ???
ROBERT DA very pleasant experience
JAMES Sbeau travail
LAWRENCE SGreat manager
DONALD BRented one from the San Casa location but it was too small. Liz cheerfully returned it for me and found another one nearby. Thanks to both locations for helping me out.
JAMES RTop notch!!! This place has been the very best rental establishment I have ever used. The personnel extremely knowledgeable and friendly. They truly put their customers first. Once again the very best. Sincerely Stan
STANLEY GI needed a tow dolly or transport in addition to the truck but they did not have one and would not help me locate one. I found a tow dolly at Sunco Storage on Sand Casa and she was very helpful. Loaded car on tow dolly and dolly would not work for my car since rear brakes locked when placed in Park and car automatically went to Park when ignition was turned off. She located a transport for me and helped load car on transport since I had no one drive car to the other location. This lady collected no rental fees from me but went way beyond what was expected and provided outstanding customer service. Of the three locations involved in the pick-up, this one was by far the best.!!!!
GERALD PSuper people
DIANA WNothing. Convenient location. Great equipment. Friendly, helpful staff. Merci!
ROBERT FI have already commented and will not dignify doing it again. I feel that a professional representing UHaul should NOT LIE, ESPECIALLY WHEN THE CLIENT HAS PROOF OF LYING.
Lisa MAlways helpful and informative, thanks again for your help moving out of the Sauna of the South.
SCOTT RCan’t think of a thing right now!
MARGARET BDisappointed that Location wasn't willing to work with me regarding the gas level when picked up vehicle. Telling me that I should have turned around after I noticed such, I feel is unacceptable.
MARK MI found the inside can was dirty and the pictures taken prior to pickup were not representative of the condition of vehicle. The tires felt unbalanced which made for an uncomfortable ride.
CHRISTIANA CI used the 24/7 truck share option. I have the most recent Uhaul app on my phone. The app was unable to discover my location. After several failed attempts, I called customer service. The women on the other end snidely told me I have to go to the website, not to use the app. When I asked her why the confirmation email told me to use the app she replied that there are "many variables involved" on which platform would work. Why would a billion dollar company have many variables involved when providing a service that allows the customer to access their rental truck?
Mark SGreat as usual!
Chris WGreat service always friendly and quick in and out.
Chris WA+
Eric OThey came out to great me after I parked the truck. Checked me out promptly. Great experience.
Ross DVery pleased with the folks I dealt with. Knowledgeable, friendly and very helpful. Recommend them highly.
Jeff SAlways friendly, courteous and professional.
Robert AKevin and Kristen did a great job in getting a truck and car tow for me on time
RICHARD HExcellent rentals
Curt CKrista Holmes went above and beyond to accommodate us in our move. Excellent customer service.
Colette SThanks for letting me park my rig at the store while renting your van.
Tony RAwesome experience top to bottom! A++++
Eric OMultiple issues dealing with the geo location when pucking up and dropping off the truck otherwise smooth transaction, except you didn't refund my milage I was 24 miles under my estimate
Robin LKrista & Kevin are wonderful!
Jamaar SOnly thing i had an issue with was the "pick up my truck" part of the app. At the end of the process, it asked for contact info, it wouldn't accept my email or phone # saying it was already used. I had to put my wifes info in, an they had to get her ok. Not sure why it happened
Ronald CThe staff was professional and friendly.....
Thaddeus CIt's already excellent service
johnathon fTruck was clean, but terrible running condition. Way to much play in the steering, bad tire thumping as you go down the road, oil burning smell in cab. Thankfully we only needed to go a few miles.
Beatrice FEverything was pre notified , prepared and in order.
Brian GVery friendly, helpful people.
Thomas BWe were met outside and the person was friendly and quickly got us checked in
Cyndi HAgain he was most helpful and a great attitude. It is always a pleasure to work with people like this!!
Ross SThank you. We are happy to start the new year off back in our house. Thank you for being available for us after Ian destroyed our home. Happy New Year!
Cristina W | Expérience généraleGreat staff, personable, professional and efficient
ROBERT L | Expérience généraleWonderful facility and staff/team at the location. Merci.
Peggy J | Expérience généraleVery helpful and friendly
Arno K | Expérience généraleVery nice facility and Frank was easy to work with
James K | Expérience générale