The woman that helped me was very kind, efficient and personable!Angela C.
Customer Reviews for Estate Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Novi, MI 48375
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h15 am à 5h pm
- Sam : 9h15 am à 3h pm
- Dim : fermé
Heures d'ouverture spéciales
- 7/4/2022 - 7/5/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The place is organized & well run. The manager (Martina) understands customer service. Use this store as a model for others. Guarantee there will be many more satisfied customers with her level of service.Rogelio B.
Le client n'a pas laissé de commentaire.RICH L.
Rented with Estate Storage for over 8 years, 3 units at one point. We have always been extremely happy with the facility and particularly the owners. They are caring and helpful and very accommodating. Thank you for a great 8 years. We have relocated and will miss you! Always a friendly wave and smile when we drove by the office on the way in.SALLY V. | Expérience générale
Martina was great and very helpful.Anil K.
Great staff, easy to use for rentals.Carole H.
Le client n'a pas laissé de commentaire.Sue L.
Easy pick up and return. No issues!Brian H.
It was the Memorial Day weekend (Sunday) and the lady was very nice even though I came in only 30 minutes before closing time. She explained everything perfectly and I got everything I needed. Great experience.Kathy W.
Le client n'a pas laissé de commentaire.James F.
Le client n'a pas laissé de commentaire.Pam S.
I was unaware that the pick up process would take additional time but even with unexpected time loss everything was above average experienceCharles H.
Expensive process due to not having smaller vehicles available. You guys should allow discounts if one needs a truck for an hour to move small items but you don't have the truck so one is forced to get a bigger vehicle and therefore pay more than one should. Should give representatives enough flexibility to do those when neededalex H.
The on-site representative was very courteous and helpful. He did an excellent job.Dean L.
Le client n'a pas laissé de commentaire.Lisa M.
Le client n'a pas laissé de commentaire.Michael R.
Great pickup and drop off when we rented an enclosed trailer. Martina was friendly and very helpful. We will use Estate Storage anytime we need to rent a truck or trailer.Theresa P.
You have to verify people in a different manner. I had to take several pictures of myself. Also, have the business take pictures of the outside and inside after and charge people if it's not clean.Alec D.
We will rent from these people whenever possible.Eugene H.
Le client n'a pas laissé de commentaire.julie C.
The truck were very clean and the nice lady in the office was very helpful and efficient. The return process was very easy even though the store closes on Sunday. The only problem was the mobile app did not work for me as it would not allow me to upload the pictures of the mileage. I would definitely rent from Estate Storage again.Rachel M.
Le client n'a pas laissé de commentaire.Matthew P.
Le client n'a pas laissé de commentaire.Robert Friday S.
They were fantastic! The initial pickup and the drop-off were quick and painless. Thanks to all involved. I will use this location again!Raymond V.
The people there are awesome!Eric T.
Le client n'a pas laissé de commentaire.Estella D.
The staff that I interacted with went above and beyond to assist me with my rental, I'd highly recommend them to anyone.Jeremiah S.
Le client n'a pas laissé de commentaire.Brandon M.
Le client n'a pas laissé de commentaire.Neehar D.
There needs to be more parking for return of the trucks after hours otherseisr service was great thxKATHERINE K.
We did not like the return process being completely online; we were charged for gas that we did not feel was correct. Felt the charge for insurance was excessive. Otherwise we like the location, the employee was efficient and pleasant, the rented vehicle was fine.Diane G.
Trailer was easy find in lot. Personnel hooked it for us and gave us clear direction on return procedure for their facility. Great experienceJim K.
Awesome customer serviceWayne J.
Le client n'a pas laissé de commentaire.Bron H.
Le client n'a pas laissé de commentaire.Bharat D.
Very clean truck without that horrible perfume smell found in most rentalsThomas D.
Le client n'a pas laissé de commentaire.Richard S.
Le client n'a pas laissé de commentaire.Joseph S.
Le client n'a pas laissé de commentaire.jack L.
Their competition that was a little closer to me had broken vehicles or none available. Scheduled a truck online and had it within 30 minutes! One of the easiest processes for pick up and drop off. Hastle free.Michael P.
Le client n'a pas laissé de commentaire.Patrick M.
Faster review of on-line pickup documentation.Mark B.
Le client n'a pas laissé de commentaire.Nicholas G.
Le client n'a pas laissé de commentaire.Mark M. | Expérience générale
Very simple process abd great peopleKirk G.
Le client n'a pas laissé de commentaire.Patrick M.
I love this rental place. It's family owned and they are very friendly and most accommodating. I appreciate them so much.david R.
Le client n'a pas laissé de commentaire.eduardo O.
Le client n'a pas laissé de commentaire.Mark M.
Le client n'a pas laissé de commentaire.Marianne T.
Le client n'a pas laissé de commentaire.Mary A. | Expérience générale
Martina is the best!!TERRY LYNN T.
Le client n'a pas laissé de commentaire.DONALD W.
Le client n'a pas laissé de commentaire.Yesenia S.
more visitor parking. I did not like the unmanned pickup procedure.Daniel M.
Le client n'a pas laissé de commentaire.Noel B.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.SRINIVAS P.
Very easy process and great truck.Michael T.
Le client n'a pas laissé de commentaire.RACHEL DEANNA G.
Le client n'a pas laissé de commentaire.John L.
Staff was friendly and professional, but there was only one staff member there who I feel could have used some help, though she did well under the circumstances.Sandra R.
Le client n'a pas laissé de commentaire.Michael E.
It was easy and convenient to rent. Easy to access. Friendly staff.Scott B. | Expérience générale
At the time of returning I couldn't put photos and software was giving me a hard timeHrishikesh P.
The lady at the desk was awesome and on the ball!Robert H.
Le client n'a pas laissé de commentaire.Kevin K.
Friendly staff. Everything good.Rajaselvasuthan P.
Cant get through your recorded line. Have tried 4 times... Got charged for dolly which we didn't use but was NOT strapped to the truck so they charged me and I have sat on hold 30 minutes at a time and still not gotten this fixed or credited to my account. NOT HAPPY. Last time they called before putting charges on my accountDEBRA SUE G.
Le client n'a pas laissé de commentaire.Joseph K.
Le client n'a pas laissé de commentaire.Amy M.
Le client n'a pas laissé de commentaire.LOUIS S.
Faced issue with checking back the Truck during offline hours. Had to contact Customer service to verify that I dropped off the truck.Naveen K.
Very pleasant experience. Martina was particularly helpful.Anne R.
Le client n'a pas laissé de commentaire.carol S.
Estate Storage was incredible. I almost did not move they were so nice and professional.Phyllis June L. | Expérience générale
I always have a great experience at Estate Storage! Martina is awesome!!TERRY LYNN T.
Le client n'a pas laissé de commentaire.HARRISON TYE B.
Improve pick up directions: allow for pre pick up verification; don't embed potential need for second documentation in lower part of portal, put it up top; don't require customer to verify no damages to vehicle when picking it up, 12 degrees F and limited lighting; pump up tires; have Wi-Fi at pick up site, couldn't tell if I completed process or it bombed out. Mediocre overall experience. Estate Storage people were nice.John L.
Le client n'a pas laissé de commentaire.Lynn L.
For over 25 yrs I have had personal files and equipment stored at Estate Storage with the utmost confidence that my goods would be protected. The staff was always ready to help. The inside of the unit was clear and dry and my goods as well. Je les recommande chaudement. The location was excellent and thus I never felt uncomfortable going there on my own. Tony GallinaPARAMOUNT F. | Expérience générale
Martina is a delight!!Terry T.
The representative was very efficient and helpful and knowledgeablekurt K.
Le client n'a pas laissé de commentaire.Naamah B.
Send fewer emails.JOHN HERBERT N.
The staff at Estate Storage are always very friendly and professional. Enjoyed their attention to detail regarding the rental process and billing. Very satisfied customer.JOHN LEONARD B. | Expérience générale
Equipment was available, staff was very helpful and trailer was in good condition. Merci!Thomas F.
Le client n'a pas laissé de commentaire.Greg R.
Le client n'a pas laissé de commentaire.STEVEN SCOTT E.
The allocated vehicle was parked in between other vehicles and it was difficult to take it out, i would prefer a easy experience for customer to take the vehicle easily out of the facility.Arun K.
Le client n'a pas laissé de commentaire.DANIEL S.
Thank you for your support & service all the time! That is very appreciated, the team there is like family and that makes it really special!Peter S. | Expérience générale
Le client n'a pas laissé de commentaire.Gerald P.
Thank you for your great service & support! Outstanding! I really appreciate that!PETER S.
Le client n'a pas laissé de commentaire.WILLIAM EMIL P.
Martina was great to work with and very helpful.ANTONIO THOMAS P.
Le client n'a pas laissé de commentaire.Brandon L.
I was disappointed that U-Haul did not have the 4x8 Cargo trailer at this facility at the time I requested even though the web site said it would be there. I did not receive a text or email message to state otherwise. I ended up being upgraded to a 5x8 trailer after calling U-Haul to complain about the situation.VINCENT HERMAN H.
Le client n'a pas laissé de commentaire.Aryan A.
Very pleasant and professional woman I dealt with. All U-Haul employees should be like her!VAUGHN RICHARD G.
Le client n'a pas laissé de commentaire.JENNIFER ANN L.
Le client n'a pas laissé de commentaire.William B.
Great facility, Great People.Edmund M. | Expérience générale
Le client n'a pas laissé de commentaire.DAVID MICHAEL T.
Very nice customer service!RITCHIE ALLEN B.
Le client n'a pas laissé de commentaire.WILLIAM REID M.
Le client n'a pas laissé de commentaire.DAVID SHAWN S.
The wonderful lady who checked us in was very thoughtful, thorough and kind! We had a short line to wait in and she handled us all like a breeze. Uhaul has always been my go to.STEPHANIE NICOLE B.
Le client n'a pas laissé de commentaire.Kim R.
I was very pleased with how well kept this complex was maintained. The insect population was kept at bay so that I did not have to ever fight spider webs and spiders to enter my unit. The staff was stable and always professional. I knew them by name. Thanks guys for everything these past 8 years! KimKIMBERLY S. | Expérience générale
Great experience. Easy to work with had a unit for 4 years as well as uhaul rentals.ALEXANDER N. | Expérience générale
We needed storage for a temporary downsizing. The facility was friendly, helpful and so easy to work with from moving on to moving out!Frances C. | Expérience générale
Nice storage facility and good friendly customer support. I would recommend to anyone that lives in the neighborhood.Victor M. | Expérience générale
Great Prices, very friendly staff, always clean and felt safe when I was at my unit.Taylor B. | Expérience générale
Le client n'a pas laissé de commentaire.Tamara H. | Expérience générale
Excellent experience all around!Karin M. | Expérience générale
Le client n'a pas laissé de commentaire.Corry A. | Expérience générale
Easy & convenient!Markallen S. | Expérience générale
NIce place. Used them for years.Steven K. | Expérience générale
The 2 staff people I dealt with were EXTREMELY pleasant to work with, especially the woman that helped me close out. I don't normally leave reviews, but she was super nice!Paul S. | Expérience générale
Clean, secure, reasonably priced. Good people to deal with. No complaints..........jeffrey y. | Expérience générale
Le client n'a pas laissé de commentaire.maureen s. | Expérience générale
MerciBONNIE S. | Expérience générale
The staff were very courteous and helpful. The worse thing I can say is the lightbulb in my unit burned out.(not their fault).Carleen M M. | Expérience générale
Nice people. FYI-Renter supplies light bulb for unit. Our unit had a 9 ft ceiling and didn't have a light bulb. We always forgot to bring one. Rather challenging when we were in unit after dark.Matthew M. | Expérience générale
This is a very well run storage facilityKEITH B. | Expérience générale
Thanks again for your hospitalityDALE K. | Expérience générale
Great placeKAREN F. | Expérience générale