Ensure the last customer cleaned the truck.JOSH D.
Customer Reviews for Excalibur Rental LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Torsten J.
Shawn with Uhaul was totally unprofessional. The gas gauge on the truck was not functioning correctly and after I filled the tank completely it only showed a little over half. I told Shawn this when I dropped the unit off. He told me there wouldn't be an issue. He called ten minutes later and left me a voicemail stating we need to talk about the gas. He then proceeded to charge my card without talking to me. I went to the location to resolve the issue and shawn began yelling. Then followed me out the door and tried to fight me. completely unacceptable.jeremy W.
Le client n'a pas laissé de commentaire.obed M.
Fast & efficient!Joseph O.
The guy Shaun I think did a great jobMONICA D.
U-Haul website to pick up vehicle and drop off was not working. Very frustrating when it continually says it cannot find location.DAVID F.
Le client n'a pas laissé de commentaire.Ron H.
Le client n'a pas laissé de commentaire.Christopher M.
Le client n'a pas laissé de commentaire.Paul H.
I waited in line at the service counter approximately 15 minutes to be told to wait at another counter where it took another 5-10 minutes for someone to walk over. I needed to buy a ball for the hitch and had to go stand in the first line again. All total about 30 minutes of waiting in line.David W.
Sean was wonderful and very accommodating.Jeffery M.
My move came to a halt. The person before me did not return your vehicle. I composed myself and dealt with the situation. Needless to say, my scheduled visit was terribleâ€¦ To include I was forced a short rental time, this was the worse experience ever using your services...NATHANIEL O.
There was no visible marking of the business as "Excalibur Rental." Coming from Out of State, this made it difficult finding your rental location. The address and business name didn't match up.Carrie H N.
Very friendly and helpful service. I am a regular customer.LeRoy M.
Le client n'a pas laissé de commentaire.Al B.
Very prompt service, Cabin area needs to be cleaner, there was left over napkins and needed to be wiped. Customer service was prompt and very nice.JERONIMO H.
Location wasn't the problem. U-Haul ruined my move by not delivering on my reservation I made over a month in advance. You gave me 2 smaller trucks which wasn't enough. I had to rent a cargo van from you which was all you had and then I get gouged price wise for the whole thing. I made a reservation 6 weeks in advance so there is no excuse for you to not have the truck ready. Luckily my friend had a horse trailer that saved us from multiple trips. Awful experienceTyler B.
Le client n'a pas laissé de commentaire.CRAIG W.
Le client n'a pas laissé de commentaire.David S.
The self check was amazing. Super simple and quick .Diana B.
Not send your customer to 5 different locations which took 4 hours!! Then sending them to a different location for a trailer and then not having any staff that can hook it up or unhook it up so had to leave without itJOSHUA F.
Le client n'a pas laissé de commentaire.Brian C.
Le client n'a pas laissé de commentaire.DAVID M.
Le client n'a pas laissé de commentaire.Derek V.
Le client n'a pas laissé de commentaire.COURTNEY S.
Le client n'a pas laissé de commentaire.Philip R.
Le client n'a pas laissé de commentaire.ANTHONY M.
Le client n'a pas laissé de commentaire.LINDA B.
Le client n'a pas laissé de commentaire.Scott R.
Le client n'a pas laissé de commentaire.Grigoriy B.
The inside of the cab had a dirty floorboard and the cargo area was muddy and had four blankets wadded up in it and there was some small rope strung around the inside.Terry M.
Tires were in really bad shape. I had to take the time to call Uhaul roadside assistance to come and change the tires on the trailer. When I originally booked my reservation, I had asked them to make sure the tires were in good shape. We had a blow out on another trailer we had rented. It is the responsibility of Uhaul to make sure the tires are in a safe working condition. We also paid 70 $for insurance for a unit we didn't get to look at before hand. The trailer was extremely dated and dirty. This trailer was also leaking water which had to be fixed. This trailer really should be taken off the roads.ROBERT H.
Check in was very time consumingGuy G.
Le client n'a pas laissé de commentaire.Alexey T.
Shawn Wells is AWESOME!michael V.
Clean trucks,don't charge me a cleaning fee if I got a dirty truckGreg W.
Nothing! You guys went out of your way to save our bacon when the Elizabeth Uhaul where we initially reserved our rental completely blew us off. Merci!FRANK S.
Entire experience was enough that I will not rent from uhaul again. I made an online reservation about a week in advance for a pickup and trailer for use on a Saturday. ReservationÂ statedÂ that the location would contact me by 6pm on Thursday for confirmation. I did not hear anything so Friday I called the location. The lady told me I could not use their pickup to town their trailer. I asked if anyone was ever going to let me know this. She said I needed to call corporate and gave me a numberÂ to call. I called and was told that the reservation was moved to a different location. I asked about towing their trailer with their pickup. I was told as long as it was in town only it can be done.Â I confirmed my use was local. I received a call from the new location that they wantedÂ to give me a heads up that they do not supply the slide in with the 2" ball for the hitch. I was then told that they do have them for purchase if I needed one. I did not need one but found it odd, but convenient, that they could SELL me one. I was told the equipment should be ready tomorrow morning. I arrived to pick up and was told the trailer had not been returned and they could not find a replacement very close. They offered a small box truck as a replacement. I accepted with the stipulation that the mileage charge be the same as the pickup.Â I was told YES it would be. I was also told that they are closed on Sundays and that if I needed to use the truck longer there WOULD NOT BE an extra day charge as long as it was returned on Sunday for them to check in Monday morning. I used the truck which was harder to put extra heavy items into because it sits higher than the trailer. This is why I originally wanted a trailer. I returned the box truck on Sunday. On Monday I was charged 1,09 $ instead of 0,69 a mile and 2 days instead of 1 day.Â I called the location and was told credits are from corporate not the location. I reminded them they made the deal so I should deal with them. I was again told I needed to call corporate.Â I called the number given to me and spoke to a friendly lady who assured me that they would take care of everything. I was told I would be given the day credit as well as the mileage difference because there were notes in the system of the mix up. She said I should get the credit in 3 to 5 days. 10 days later there was no credit. I again called corporate and a guy told me there were no notes in the system about any credit. I explained what had happened and he said a supervisor was the only person that could issue a credit. A supervisor was not available but he said he would have one call me. A couple of hours later I did get a call fromÂ Damian Madsen, Field Relief Manager. I explained what had happened and I was told there would NOT be a credit for the day use because the truck was not returned until 2pm on Sunday instead of 8am so I had to pay for it.Â I was also told that the location does not have the authority to allow the use after 24 hours without being charged. I told him that was not what I was told. He arrogantly said it is corporate policy, and one minute past 24 hours you will be charged for another day. He asked if there would be anything else and I said as long as I get the mileage credit I would never rent from them again. He arrogantly said that would be fine. I was given the 32 $credit for the mileage.Â I completely understand that the trailer not being returned was beyond their control. I appreciate that they offered something to use but they needed to stand behind the offer they made me.Dave H.
Le client n'a pas laissé de commentaire.Carl G.
Very dissatisfied with U-Haul changing my 26ft truck to a 15ft truck, get your shit together.MICHELLE W.
Le client n'a pas laissé de commentaire.Frank H.
Le client n'a pas laissé de commentaire.Austin W.
Excellent serviceBruno H.
Le client n'a pas laissé de commentaire.BRADFORD C.
Le client n'a pas laissé de commentaire.Charles C.
Truck was dirty. Overcharged for fuel when truck was returned.Kevin B.
Needs to make sure there's more gas in truck for pickup only a quarter of a tank . I understand that what I pickup is also drop off but if you have to get gas too it only adds to mileage before you actually get started.Debra M.
Alex was great - took great care of my needs. The truck was a little rough.Jeanne P.
Le client n'a pas laissé de commentaire.Melody B.
Le client n'a pas laissé de commentaire.Azia C.
Limited selection. Very limited and only 24 blankets when I needed 2x that many (and had ordered). All the U-Haul locations in that area seem to be the same way. I have no idea why given the large population.David L.
I arrived near closing time and although the team was inconvenienced they still helped me get hitched up and made it a great experience. Really like this location. Trailer was great shape with near new tires. Thanks to the team at Excalibur for being flexible late on a Saturday!jeremy H.
No one wore masksJoseph G.
Le client n'a pas laissé de commentaire.Thomas R.
Le client n'a pas laissé de commentaire.JOSHUA F.
Top shelf, super staffðŸ‘TYLER J.
Le client n'a pas laissé de commentaire.Michael A.
Guy at the counter seemed annoyed to have to do the transaction. But I am most unsatisfied with the fact that there was a speed governor on the truck set at 75mph. The guy at the counter did not mention this, nor was there any labelling in the truck to say that there was a speed limiter. I traveled on I80 through Wyoming, Utah and Nevada where there are over 500 miles of road where the speed limit is 80mph. So I was surprised when I first got on I80 and couldn't pass a truck very quickly going just below 75mph.WARREN M.
TRANSACTION WAS REMARKABLY EASY thank youMICHAEL W.
Le client n'a pas laissé de commentaire.Doug H.
I reserved a furniture roller rental online with this vehicle. The location did not have any furniture rollers available. Please make sure that the website has a correct inventory of what is available at each location.Jeromie C.
Le client n'a pas laissé de commentaire.Ulziikhishig C.
Le client n'a pas laissé de commentaire.GREGORY B.
Le client n'a pas laissé de commentaire.PHILLIP B.
Le client n'a pas laissé de commentaire.Heather R.
Le client n'a pas laissé de commentaire.MILINDA C.
Le client n'a pas laissé de commentaire.Vance Y.
Le client n'a pas laissé de commentaire.BRADFORD C.
Le client n'a pas laissé de commentaire.Gerald F.
Unfortunately you don't have a box for rating customer service at the main office in Denver. That's where I would've rated absolutely everything poorly! The promises that were made to me by supervisor Stacey and employee Brandon where repeatedly not met. The worst experience I have ever had. Many conversations that you are more than welcome to listen to since they're recording. Including the conversation Friday evening, September 25th, Starting around 730 with that car being disconnected by Matt. and then another conversation starting somewhere around 745 with Brandon that resulted with him hanging up on us, my son and myself, claiming that my son was threatening him with him saying to Brandon â€œWhat are you going to doing about this?â€ With my son anthony implying you as being U-Haul. It was so evident that Brandon was just looking for an excuse to claim eligibility to hang up on us. Mind you this is when we are at a location 40 minutes away, after being promised that the key would be in the lock box. Which of course it was not. Then Brandon went as far as moving the reservation to the Denver location. When all he could've done was call the person in charge of that lot, Raj, and see about working things out with him. Which is what I went to do inside the Mini store only to find out through Raj that the reservation had moved. If you are really serious about wanting to make peoples experiences the best possible, he will take the initiative and set up a time with me to go over this unbelievably exhausting, time consuming and stressful event. My telephone number is 303â€"8 07â€"3434 and my email address is email@example.comSilvana S.
Le client n'a pas laissé de commentaire.Maricela V.
Great job! Thanks!BRADLEY H.
Le client n'a pas laissé de commentaire.GREGORY Q.
There was the tiniest bit of dirt in the front right corner on the uhaul bed and I was charged 10$ more for cleaning.Tavia S.
A second drop box for keys by the entry door couldn't hurt.Travis R.
Le client n'a pas laissé de commentaire.DAVID F.
Not much of an opinion. We dropped off after they were closedJAMES M.
Quick process of check out and check in at this location. Will definitely come backWill R.
Le client n'a pas laissé de commentaire.Robert C.
U-haul themselves need to be consistent. I originally reserved a truck that was two miles away from where I was at. And the reservation WAS confirmed for the truck. The DAY OF to pick up the truck, I was barely made aware that the pickup location of the truck changed to a different store 10 miles away. I was only given 120 miles as part of my reservation and had a 100 mile + trip planned, which being switched to that other pickup location left the remaining mileage a tight squeeze to work with.Veronica V.
Le client n'a pas laissé de commentaire.Janet K.
Le client n'a pas laissé de commentaire.Stephen M.
Le client n'a pas laissé de commentaire.Cody B.
Le client n'a pas laissé de commentaire.Jedidiah S.
Le client n'a pas laissé de commentaire.Dillon S.
Le client n'a pas laissé de commentaire.Bradford H.
Very conveniently located for our needs. The van we rented was easy to drive and just the right size for our small load. Both the pick up and drop off went quickly. Very satisfied.Ann M.
Le client n'a pas laissé de commentaire.James C.
I reserved the truck for pickup in Parker, CO. I received a confirmation saying it was in Centennial, CO. I called to request a change to Parker and was told it couldn't be done. I drove the 30 minutes to Centennial and there was no truck. It had been relocated to Parker. I lost 60 minutes of valuable time chasing down the truck as I was sent misinformation.Catherine R.
Our uhaul lights did not work. We drove 3 hours in the dark with no lightsKris M.
Le client n'a pas laissé de commentaire.Shelby C.
Parker Feed didn't have the trailer that I reserved, so they had to move my reservation. I didn't get the 50 $discount as described on the website for these kinds of situations, but that isn't an issue with this location -- I need to contact U-Haul themselves regarding the matter.Curt M.
Alex made it easy!Bruce P.
Potestio Bros, has supplied ne with rental eqpt and some minor sales of parts for my old Ford. Great outfit and always meets my expectations.august T.
Le client n'a pas laissé de commentaire.KIMBERLY R.
Reservation, check-in, and check-out were all extremely easy. Merci!Charles G.
Le client n'a pas laissé de commentaire.Thomas H.
Was very confusing, no phone number to call or to contact anyone regarding my U-Haul reservation. Waited on hold for almost an hour and finally hung up.Maghen S.
The tone of voice the representative used with me on the phone was totally unacceptable. Avoid this location like the plague, especially when Parker Feed & Supply (another location) is nearby. This location is actually trying to charge me a late fee when in actuality I returned the trailer early. I will win the fight with them, but why I am having to fight in the first place?Michael R.