Customer Reviews for Excalibur Rental LLC
(Concessionnaire U-Haul dans le voisinage)

4 049 évaluations

19020 Longs Way   Parker, CO 80134
(@ Parker Rd)

(720) 379-9682

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h30 pm
  • Sam : 8h am à 3h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(720) 379-9682

19020 Longs Way
Parker, CO 80134
(@ Parker Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h30 pm
  • Sam : 8h am à 3h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

A very friendly yet professional business to deal with. This is my second time renting UHaul equipment from this location. Both experiences were great.

james B. 
Évaluation :
4

You need to fix it so that customers can pay on multiple cards if they had too.

Larry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allyn T. 
Évaluation :
5

I was treated very well , they were fast at picking it up and drop off was even quicker .

jack C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN W. 
Évaluation :
3

Check in process failed. The equipment was turned in 1 hour prior to time due and acknowledged, however, the contract was not closed out until 1,5 days later.

Eric L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irina G. 
Évaluation :
1

We waited an hour before anyone helped us and our time wasn't modified. We arrived at our storage unit and opened the back for first time and it was extremely dirty. It had plant sooo spilled all over, half eaten pizza, feminine products, and a sheet in the back. It also had appliance dolly that we never rented in the back. We had to clean it ourselves and we lost time because the delay (not our fault) wasn't adjusted.

Chris B. 
Évaluation :
5

all went well. nice people, nice rental service.

Anthony D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendall T. 
Évaluation :
5

I had to change things about our reservation several times. U-Haul is very easy to work with. My driver specially liked that our 26' truck had cruise control.

Margaret M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie T. 
Évaluation :
4

Don't charge extra day rate for 30 minutes of use

Andrii V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT D. 
Évaluation :
5

Excellent customer service!

Jennifer B. 
Évaluation :
4

The area where customers park their cars while they have the trucks and then return the trucks, could be in better shape. There's large crevice areas between the asphalt and the dirt. Was a bit concerning for me driving over with my car.

KENDRA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BENJAMIN B. 
Évaluation :
3

The trucks were located in a dirt parking lot of a lawnmower company so not truly a hail location. Convenient to our house which was good. The windshield had bugs all over if and the inside wasn't real clean

hank D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENALI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rustin A. 
Évaluation :
4

Service was very good and picking up and returning equipment was easy. They helped hook up, check the lights, which there was an issue with right side of trailer lights not working, but as luck had it, the UHaul representative was there, and he came over and fixed the issue! Will definitely use again if I ever need a rental.

KRISTEN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles A. 
Évaluation :
4

The trailer had bald tires, I had to take it and use roadside assistance to get them replaced. Equipment should be ready and safe Before it is scheduled to be picked up.

George K. 
Évaluation :
2

I was charged for 15 gallons of gas. Given half a tank, drove 2 miles and told I should have brought it back full.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERIC H. 
Évaluation :
5

I reserved the truck using the app. The app required more information when I got to the site. I was expecting to pick up the truck and go but the instructions on the app said to click the link when I got to the rental site. This additional work (which I thought was already done) and spotty cell service delayed me by about 20 minutes. I hate being late. I would ask that all the data input be done (except for the condition of the truck and mileage) prior to appointment time.

Mike D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher D. 
Évaluation :
5

Best location in town by far.

Jon P. 
Évaluation :
5

Fast and friendly. Great customer service

Sau L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg R. 
Évaluation :
4

Easy pick-up, very friendly day crew. The only thing is that they didn't mention that the building closed after our return time. There is a box where you can return the vehicle after hours but you MUST provide location services to verify you are returning it to the right location and the cell phone service was terrible in that area, it took us four people on four different phones to successfully do the online return. There was someone there late evening who we assumed was closing but she didn't even acknowledge us at all even when we waved and tried to signal her down. Just rude. When we finally got to talk to her as she was leaving, she said we didn't even have to do the online return, but was almost annoyed at our question. We finally got the phone to work because we didn't know if her snappy answer was even true, and we didn't want to get double charged.

Allison G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fangayou Yaya O. 
Évaluation :
3

Truck was very dented, shook pretty bad at 50-55mph.

Gregory J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy E. 
Évaluation :
5

Very helpful. No issues with the truck.

Kaylynn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYLVESTER G. 
Évaluation :
5

The customer service here was great it was welcoming and I really appreciate it with all of the activity going on in the building I still was recognized you know in the store without me having to stand and wait I appreciate the time

Taniko B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nancy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilma F. 
Évaluation :
5

When I first started the van, it said an oil change was required. I just wanted to mention that, but was so impressed with how easy it was to drive. The driver seat was the best after moving furniture. It felt so supportive on my back!

MARY E. 
Évaluation :
4

The truck I reserved wasn't available, so I had to go smaller. This trucks parking break kept going off during drive time, which made it annoying, but got through it. The good thing is they informed me I can keep it overnight is need be, but I didn't. They did their best to find a truck I had originally reserved, but with time I chose not too.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew W. 
Évaluation :
5

Easy in and out.

Stephen A. 
Évaluation :
5

Uhaul corporate went down and screwed up my whole day but it wasn't this locations fault. They did great.

JEREMIAH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilfred S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH B. 
Évaluation :
3

Only one very friendly guy running the counter and 6 people in line. He was very good and friendly just should have more than one person as he was doing everything himself. Great job to him.

JEFFREY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN W. 
Évaluation :
5

Very nice ppl. Great service

Sau L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim A. 
Évaluation :
5

The U-Haul app was not working for me. I could not upload a picture when I tried to return the trailer. I finally got it to work after hours of trying then talking to another customer to use the website and enter my reservation number.

RICHARD G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris M. 
Évaluation :
5

This is the second time I have used this site and would highly recommend them. They were professional, friendly, and helpful.

BRIAN B. 
Évaluation :
5

The young man who was working the counter was helpful, courteous, and professional. However, the truck had a wicked shimmy from time to time. When I let the worker know, he shrugged and said, "yeah, it;s a U-Haul". I have used U-Haul from time to time over the years, but only when I couldn't find what I wanted from Budget/Penske/Ryder becuase of equipment conditions. Thanks, KEN

Ken F. 
Évaluation :
5

This location was excellent! Easy and fast.

Courtney H. 
Évaluation :
5

Online checkin was awesome. Service was quick, efficient and helpful. Will use them again.

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin F. 
Évaluation :
3

This is not a touch less pick up location. You do the online stuff and then go inside to pick up the keys. Where you wait to be helped.

Christopher C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon H. 
Évaluation :
5

Rental was perfect. Easy to find place, easy to work-with staff. Key drop for after-hours return was perfect.

Kenneth F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
1

Staff was rude and made me buy a hitch that the ball size was too big. and then put it on too tight

JULIA S. 
Évaluation :
5

It was great!

Albert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirsten H. 
Évaluation :
5

Trailer had new tires! Staff were great!

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
1

Bad customer service- we returned the truck early and then received a voicemail stating that we were past due

Eric G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne B. 
Évaluation :
4

Quick and easy reservation process. Truck was ready to drive when I got there. Excellent customer service at pick up counter. Overall very satisfied with rental.

Nelson P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Braden D. 
Évaluation :
2

I originally opted for a U-Haul truck, a dolly, a furniture trolley (a flat thing with wheels on it) & blankets. When I got to the U-Haul store in Parker, Colorado, the attendant handed me the key to an empty truck. I had to go to a different U-Haul location bcuz at the very least, I needed a dolly. The guy @ the first U-Haul location on a scale of 1-10 (1 being the worst & 10 being the best) in terms of customer service, I would rate him a 5. The much older gentleman @ the second U-Haul location in Highlands Ranch, I would rate him a 9.

Esther C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sau L. 
Évaluation :
5

Customer service was exceptional

Sean Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD K. 
Évaluation :
5

Very nice young man assisted us with the trailer, very professional and courteous.

JUDY H. 
Évaluation :
5

Best location we have ever rented from! Very clean, professional and prepared to help. We will definitely choose this location again.

Ryan O. 
Évaluation :
4

uhaul cancelled on me twice and I had to replan my move twice. My biggest mistake was using uhaul. running lights on trailer were broken so you not only messed up my entire summer, but you put my life at risk. Never coming back. Never.

James E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin S. 
Évaluation :
5

Employee named Austin was more than courteous and thorough. I really appreciated his professionalism

gary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen K. 
Évaluation :
5

I had ordered 20 moving blankets. I called a couple hours before pickup to confirm everything was there and was told so, however when I arrived they only provided me 12 blankets. Luckily I had ordered more than I thought i would have needed to be on the safe side.

Eric L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth P. 
Évaluation :
3

The trailer lights on partially worked. No blinker or brake lights. U Haul rep determined my vehicle was working properly. Trailer had an issue. Needed it for two trips. - One close just a few blocks from the rental office. - The second was about 30 miles round trip Used the trailer for the short trip and was not willing to risk making the second trip. I was still charged for a full day rental.

Larry R. 
Évaluation :
5

Great experience start to finish!

parker U. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page