Customer Reviews for Executive Inn
(Concessionnaire U-Haul dans le voisinage)

118 évaluations

24 N Bridge St   Chillicothe, OH 45601

(740) 774-6327

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 8h pm

Services dans cet établissement :

Pour nous contacter

(740) 774-6327

24 N Bridge St
Chillicothe, OH 45601

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 8h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

The fuel was only at 1/4 tank. I suggest filling all your trucks and when it's rented it goes out full. It's expected to be brought back full. Too much guess work in trying to get fuel to a specific level.

JAMIE N. 
Évaluation :
5

Cannot think of an improvement. Everything was perfect. Would definitely recommend this location. Very professional and polite.

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUSTIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERMA H. 
Évaluation :
2

Clean your trucks? There was so much dust and who knows what's all over the dashboard.

Kasidy B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH K. 
Évaluation :
1

this location was very rude, I tried calling it to discuss my rental and was hung up on.

AMBER S. 
Évaluation :
1

This is a hotel office, but the worst customer service. The attendant seemed like he did not want to be there. Wanted me to give him an alternate phone number to rent the Uhaul, which I did not have and only own one number. He said it was a requirement in order to rent it, although I do not recall doing this at other locations. I just made up a number because I only have one. The attendant was rude and it seemed I was inconveniencing him by being there.

SEAN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lana C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kyle S. 
Évaluation :
5

The reviews I read prior to my experience are not indicative of the service that I received. Not even close!! The gentleman that assisted with the pickup, and return of the vehicle, was very personable and helpful...couldn't have been better! It was a very pleasant experience. I will definitely use Uhaul and The Executive Inn for all future needs.

SARAH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy S. 
Évaluation :
1

This place is a joke. He charged me 99 cents a mile for the entire trip even though I had it on Monday and Tuesday also. I was 15 minutes late and he charged me for an extra day. I usually rent twice a month minimum very disappointed in the greed...

DANE D. 
Évaluation :
3

I rented a 20' truck. Upon receiving the truck, discovered the actual floor space of the box to be about 16'. Due to the lack of space, we had to remove the dolly which was attached to the inside of the box. I did not request the dolly and did not use the dolly at all whatsoever. I find your advertising this truck as a 20' truck to be false and misleading. Furthermore, the placement of the dolly in the truck consumed even more needed space. Since I had to remove the dolly to make space, I have now been charged for the dolly that I never asked for or used. For reasons of false advertising and frivolous charges, I am quite dissatisfied with the U-haul experience. I've had much better experiences using Budget truck rental, and nicer equipment in general.

Joshua A. 
Évaluation :
5

No other action necessary. Everything worked as it should.😀

MARKANTHONY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DYLAN W. 
Évaluation :
3

They couldn't figure out the website, so I never got a receipt

Daniel H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

BRITTANY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theodore D. 
Évaluation :
5

The lady I talked with was very nice and the place did not need any improvement what soever.

Brenda E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lucille T. 
Évaluation :
2

The representative was very rude and unhelpful when picking up the uhaul.

Gary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucille T. 
Évaluation :
5

I had some complications with the online reservation and the kind women who worked at this location was very helpful and understanding.

Nina W. 
Évaluation :
4

Transaction was quick and efficient.

TERESA L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANTHONY L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH ALLEN O. 
Évaluation :
5

Ran good but brakes were squeeking

MARK R. 
Évaluation :
1

The guy had no idea I rented it online. I had to go in, even though I clicked mobile. It was a painful experience.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy C. 
Évaluation :
5

N/a

Richard P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

timmy H. 
Évaluation :
3

It was extremely helpful in our move However the back of the truck was just as dirty when we picked it up as when we dropped it off. I made a point to fold the blankets used & sweep the back out, It also smelled like a sweaty man.

Moriah G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kim D. 
Évaluation :
3

I set appointment at 9am thinking I would get there in time for the 17 ft truck. But business happens and I was running late they called me at 1005 so I returned the call. And the person behind the counter had rented the truck out and accused me of not trying to get ahold of them I had to pull up my call history just to prove I tried to call him back. Also everything I rent a vehicle I always get charges a fuel fee even though I fill it up to more fuel then was in it when I took the truck. Even the people working behind counter seen there was more fuel in truck so he finished checking me out.

MARK S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
3

Poor customer service

BILLY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared W. 
Évaluation :
4

You were very friendly and very polite.

Teresa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THEODORE S. 
Évaluation :
5

Excellent service

JAMES S. 
Évaluation :
4

Everything was acceptable.

RANDALL C. 
Évaluation :
3

Truck was smoked in before I got it. Ashes left in ash tray. Mud was on the truck. But had to pay a full extra day just because I was not even a hour late. And the lady I got it from barely spoke English and was hard to hear let alone understand what she was saying.

Johnathan I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HOLLY S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Catherine M. 
Évaluation :
5

Excellent customer service and friendly when needed help! I look forward to using this next time again.

PHILLIP S. 
Évaluation :
5

When got gas was half tank returned halftone charged 84 dollars. Ause said wasn't half the how'd I dispute this

MARK S. 
Évaluation :
2

Location was in a less-than-reputable hotel. Not really where I wanted to be to pick up a rental.

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christina B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent T. 
Évaluation :
5

Everything was perfect.

Christopher B. 
Évaluation :
3

Nothing really

Vaughn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAUDE G. 
Évaluation :
5

On drop off, the worker was very helpful explaining to us everything that had been neglected at pick up. He explained the gas tank fill up, asked how many miles we had driven, and also checked the van for any damage/issues before checking odometer. Drop off was quick and easy at The Executive Inn in Chillicothe.

Heath D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alfred S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAUDE G. 
Évaluation :
1

They charged me all kinds of extra fees not mentioned. The truck was so shaky and rocky and smelled like filth. It ran and drove horrible. They refused to check both trucks I rented one from Florida and turned it in there in front of me. Said they would do it in the daylight. But it's a motel, they had plenty of light. They charge more per mile than any other place. They are very unfriendly and not happy people !!! Horrible experience !!! Horrible dirty truck that was definitely not road worthy!

Dane D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gaynell B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELIQUE I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SARAH F. 
Évaluation :
3

I fell in the parking lot due to ice, I did tell the worker when I returned the truck. Other than the fact my knee is twice the size it should be and I can barely walk, the truck itself was fine.

Brooke L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eldon W. 
Évaluation :
3

Truck was cleaned when I got it. It had some damage on the driver side rear bumper I noticed it and noted it I have pictures and video of it and can provide it to you if you want it.

Steve H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christina W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Adrick C. 
Évaluation :
2

Truck shook harder than a person that is having an exorcism performed on them. A/C cut out half way threw the day. The keys to the truck wouldn't unlock the driver side door

Alec P. 
Évaluation :
1

Charge me the correct price instead of trying to add stuff to what I asked for (like insurance). They are scammers at this location

Logan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bridget E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY P. 
Évaluation :
4

The online check-in system was a nightmare! It took me 45 mins to get checked in and I still had to go inside to get the keys. Skip the hassle and go inside for the whole process.

Sabrina N. 
Évaluation :
2

Vehicle return process took 20 minutes, for no reason, since I was the only customer there. Vehicle had check engine light on the whole time, hood was not latched and came part way up on the highway, seat belt warnings sounded despite all belts buckled, key did not work in driver's door, driver's door off alignment made it difficult to open and close, air conditioning blew nearly no cold air and went off during acceleration. Hand dolley was ordered but was not in truck.

Martin R. 
Évaluation :
3

Interior of cab was dusty and sticky. Steering needed aligned. Employees were friendly.

Brian H. 
Évaluation :
4

Nothing that I can think of

Lori E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerrel P. 
Évaluation :
3

The only negative factor with the move was that the vehicle had a lot of damage to the doors,and the driver door would not unlock with the key,had to be entered from the passenger door to unlock the drivers door.The vehicle performed well during the move.

Randy C. 
Évaluation :
2

Have someone who knows how to operate equipment so your not standing there for 40 minutes trying to process the order for pick up and checking back in.

Audrina J. 
Évaluation :
5

Nothing to improve on. Everyone I worked with was super nice.

Kevin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kristie A. 
Évaluation :
4

Nothing ! Liked how you do a lot of the paperwork on the iPhone now ! Made the check out go a lot faster !

WILLIAM R. 
Évaluation :
5

The online pick up truck is terrible thank goodness the owner was there and was able to help me out he was amazing and saved us today

Jason W. 
Évaluation :
3

It doesn't really have to do with the location, but I think it is beyond ridiculous that I was only given 37 miles to get the truck from the pickup location, back to my house, and then to my new house. Just from my old house to new house is close to 40 miles. At least give someone 50 miles, but that is still a rip off!

Trevor P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAYLA M. 
Évaluation :
3

The gentlemen at the counter came off as snobby and not very friendly.

Westley P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian T. 
Évaluation :
1

The people were rude and had no clue about the reservation then also questioned me if I paid and then questioned if I paid for the dolly It was a longer process then just going in which is ridiculous.

Adrick C. 
Non reviews have been submitted for this location.

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