Customer Reviews for Express Bags Inc
(U-Haul Neighborhood Dealer)

138 évaluations

7500 NW 55th St   Miami, FL 33166

(305) 468-3900

Heures d’ouverture

  • Mon-Sat: 8:30 am–7 pm
  • Dimanche : de 9 h a.m. 4 h p.m.

Services dans cet établissement :

Pour nous contacter

(305) 468-3900

7500 NW 55th St
Miami, FL 33166

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 8:30 am–7 pm
  • Dimanche : de 9 h a.m. 4 h p.m.
Aucune photo disponible

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Mabel R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberlan P 
Évaluation :
2

Terrible experience with one positive customer service experience. First, those of us who choose UH do it for value and speed. The trouble started when I received a message a few hours before that my schedule van was unavailable at the location I chose. Without the option to pick at a location closer to my move, which saved on mileage and time, my van was now at a location that was further and difficult to get to due to Miami traffic patterns. I get to the van and found the mobile app check in process unreliable. Everything just froze when I attempted to upload photos. Then, the equipment I ordered, funiture dolly and utility dolly, weren't in the van. Once I started to drive the vehicle the low tire pressure light comes on, and then I see a dirty roach (not the big scary outside ones) crawling in the van!!!! All but one tire had adequate tire pressure. And now I'm wondering did I make a mistake. It's after hours for the stores and now I can't begin my move because I don't have the right equipment to move heavy boxes and my sofa sectional. I called customer service on my way home with the van to report all these issues, and was told I would have to call the location I picked up the van the next morning to address issue with them and/or find another UH and start a new reservation for the funiture and utility dolly. The following morning, I call the location I got the van from and the phone kept going to voicemail. Then I drove around to find a closer UH store, which when I found one they told me that I couldn't get a reservation for a dolly without a truck rental. Then, after I told them customer service didn't say that, that they were out of stock on the dolly I needed. I called customer service again, and thankfully was assisted by a wonderful customer service manager who located a funiture dolly, which was the most important item I needed. It was again further away but I had no other way to move forward with my move, which was already delayed. The worse part was that I needed to extend the van rental, which costed more money due to mileage and the additional day. I wasn't happy at all. I'm still waiting on my refund for the utility dolly which I never recieved. The final mobile return process was again no functioning. It was difficult to navigate the app and it froze! I got to the location early, because it said the business was open. It wasn't. So I didn't have a chance to share my poor experience in person or get help with the return van process due to the app freezing. My friends, you have a product that is very helpful in this difficult financial days. I feel like things should have been better. We get what we pay for, but that shouldn't mean we don't get what we were promised per the agreement. Friends, do better please.

Marquis G 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Miguel L 
Évaluation :
1

Charged for a bunch of stuff I was not given

Nelson E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario R 
Évaluation :
5

Carlos is the best! What a great guy. He even called me the next morning to let me know my car was safe at his facility. He also had my best interest in mind and made sure to prioritized my safety

Gina C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah L 
Évaluation :
5

Thanks

MARCOS S 
Évaluation :
5

I make the reservation thru you web site and for anyone that is not too savvy it could be a problems with so many steps to follow, also when I did the check out on the app was keep asking about the return so I end up calling you guys just to confirm that what I did was correct, on the prize you guys needs to work on that specially when I cound get a flat rate with your competition, I was looking to pay 42 plus and I belive I end up paying 72 plus for just few hours other them that everything went weel, the person at the location was excelent and professional ...

Alexis A 
Évaluation :
1

Open the store on time and speak in a professional manner with customers. 🥴☹️

Pedro C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michel B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcos A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iran S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCELO G 
Évaluation :
4

Truck was a bit dusty, had to use a blower to clean it. Cabin was a bit dirty as well. Service is good, Carlos answered all my questions and helped me a lot.

Hactor C 
Évaluation :
4

The ratchet on the trailer is difficult to release. Auto transport trailer is a great design. Need to improve this item. Takes two people to loosen. One releasing ratchet and other to pull on strap.

Scott W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yamil l 
Évaluation :
5

The best of the best

Dennis K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos B 
Évaluation :
3

The office a little bit run down other than that, ok

Marihon A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth C 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Fernando D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leopoldo S 
Évaluation :
5

💪💪💪💪💪

Yeimel L 
Évaluation :
5

The owner was very friendly easy to talk to and I helped me out as much as possible with sizing and everything I needed. Very friendly and flexible I would highly recommend everything was clean and ready for use. Thank you so much for this wonderful experience your customer service was amazing

Laqueisha W 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Marco S 
Évaluation :
5

Very satisfied. Thank you

Fabian L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juniet R 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Manuel A 
Évaluation :
5

Very people and good service

Eyleen A 
Évaluation :
1

THE RECEIVING UHAUL IN MIAMI IS THE WORST! THEY NEVER ANSWER THE PHONE ALWAYS GO TO A CELLPHONE VOICE MAIL THEY DO NOT HAVE HOURS OF OPERATIONS CORRECTLY WAS THERE FOR MORE THAN 45 MIN WAITING TO BE HELPED THEY NEVER ARRIVED TO OPEN THE PREMISES WITH EQUIPMENT AND THEY NEVER EVEN RETURNED MY CALLS BUT THEY DID CHARGE MY ACCOUNT FOR EXTRA GAS LIKE THEY WERE THERE TO HELP ME RETURN THE EQUIPMENT AND ALL THAT!!

Catherine P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marta m 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ISABEL M 
Évaluation :
5

Was helped by Carlos great experience!

Marcelo H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shayne M 
Évaluation :
5

Carlos was amazing!! Super friendly and great service. Fortement recommandé!

Roberto S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro G 
Évaluation :
1

U-Haul is not a place I'd rent a truck ever again from the location. I went to to pick the truck up was not safe and the person there was very unhelpful. I didn't get any information on my receipt of what I was renting. I was charged for four days. I only use the truck for one day, which I completely feel I was ripped off, and the truck itself was in poor shape, it barely could get above 60 miles an hour which the roads for driving on were 70 so definitely not a company that is out to take care of the customer out to rip the customer off. It is one of the worst companies I've dealt with in a long time , they also tried to are trying to charge me more money for gas that claiming the tank was half full when the tank out of the truck was at a quarter so I would say they get a one out of 10 for quality of service a one out of 10 for the truck they provided and I would suggest finding a different company to rent from and not ever use U-Haul ever ever ever

Micheal K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy B 
Évaluation :
1

Terrible location to rent from! Poor service & lies! Stay away!

Raymond N 
Évaluation :
5

Amazing gentlemen with a big heart always willing to help I really appreciate it what he did for me. I am recommending this company for all your rental need

Dennis K 
Évaluation :
5

Buen servicio

Alejandro f 
Évaluation :
5

It was excellent already.

Yurguis G 
Évaluation :
5

Best service I ever have A+ dealer I really recommended 120 % great customer service very professional thank you for all the help you give me

Dennis K 
Évaluation :
3

Pickup instructions unclear and the website portal says to grab and go trailer do online form and submit through the app, while there is no front desk or any help with the location. There is not a lot of signage at all and warehouse space is empty, warehouse next-door said to go to the second floor but all the doors are locked, had to call the guy after the fact couldn't ever find him or face to face.

Marco B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bronson O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA-ROSE B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul t 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCELO G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gustavo U 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nixon G 
Évaluation :
3

We wanted to use mobile pick up but couldn't they didn't give us a code to get the key so then we had to wait about 10 minutes till the guy got there to give us a key after my reservation was moved from 7am to 8am! then he says they didn't have furniture dollies never do yet you can select it! Cargo van didn't feel very well kept either! Not a good experience

Nina R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Huberto H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kenneth n 
Évaluation :
5

A+++++

Gilberto Q 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDIBERTO L 
Évaluation :
5

Best location and service. Carlos is an amazing store manager always ready to cooperate with excelent ideas and solutions for the customers needs

Roberto R 
Évaluation :
5

Carlos was amazing. Made us feel like we made a new friend. Awesome service. 1 000 % recommend.

tammy a 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi I 
Évaluation :
5

All is very good

Hernan L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABRAHAM B 
Évaluation :
5

Mr.Carlos is a excellent person i give him more that 5 star 💯🙌🏼🙏🏼

NADHI R 
Évaluation :
3

I was charged for two days for truck and trailer , when only needed one day ! Owner said this was policy, yet when I drop off at a real uhaul they advise could only rent one day ? $250 lost

Joseph C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julio d 
Évaluation :
5

Carlos' service was great. He did an awesome job helping us.

Carlos B 
Évaluation :
5

Engine lite on Dashboard was active halfway thru move

Roy M 
Évaluation :
5

Great service. Friendly staff

John V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luis c 
Évaluation :
1

I have a dispute since 01/03/23 and no one is helping me. I'm being over charge for my rental

Jose Z 
Évaluation :
5

The trailer hold the road really good

Anthony C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JHENSS R 
Évaluation :
5

Above And beyond

Carlos D 
Évaluation :
1

I specifically asked if the trailer was 5 ft in width as that is what I needed ( it also says it is 5ft wide on the description). It turns out, the trailer is not 5 ft wide, so it did not serve my purpose. I basically wasted my money. Trailer is less than 5 ft in with inside. You should not advertise it as 5 ft wide. .

Gabriel T 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Corlis H 
Évaluation :
5

Excellent

Leonel E 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rebecca C 
Évaluation :
4

Location was small with upstairs office. Manager promised us a 15 foot truck several times in advance of pickup date. Upon arrival, we were offered 20 foot truck for same price. We had no choice but offered truck was clean and gas usage was ok. Everything worked out but turning the 20 foot truck was a challenge...

Craig V 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JoseA M 
Évaluation :
4

Track a pick up place near customer area and also a place with all items we need. This place has not dollies for rent.

Zoila R 
Évaluation :
5

Incredible customer service I've used U-Haul numerous times in my life and this was by far the best experience. 5 Stars!

James N 
Évaluation :
2

Do not be surprised if you arrive at the place to pick up your truck or equipment and you are not at the place of delivery.

alejandro p 
Évaluation :
5

Carlos was very helpful and flexible. I was in dire need for a truck and his empathy was very evident. I would definitely reach out to Carlos for my next moving needs. Thank you Carlos.

Walter H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA P 
Évaluation :
5

Since the sign is a bit small it’s hard to find at first, but the man who ran it was easily available by phone and wet helpful throughout the entire process.

Kristen R 
Évaluation :
5

Excellent service à la clientèle

JORGE B 
Évaluation :
5

Carlos was very professional and great service. Thank you again Carlos.

MARULANDA L 
Évaluation :
1

Check in customers equipment on time

Destiny S 
Évaluation :
5

Perfect !!!

Lidia G 
Évaluation :
3

Picking up 7:30am. Only 1 woman on her first day attending customer service. She did his best but took extra time to complete each request and give us the car key.

Domenica T 
Évaluation :
5

The fuel level was in medium at the moment of picking up the truck. When I was going to drop it off first I went to put gasoline at the gas station and I was charged more than $80.00. I think I had to receive the truck full tank so I wouldn't be charged too expensive

Alejandro G 
Évaluation :
1

The person who help me rent my truck deliberate put my return address at the same place of pick up when I clearly state that I was going to another city and I wish to return the truck there.. Very unprofessional

Angel S 
Non les évaluations ont été soumises pour cet établissement.

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