I was given the option of counter check in or online, we did not know the location was closed and it was only virtual. The equipment we rented was not in the truck and there wasn't anyone there to help. I would not recommend someone get a truck here if they want the full service.
Priscilla C
Express Bags Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Miami, FL 33166
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4,0 - Cote moyenne des clients
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Agent was courteous and nice, but the truck was horrible. Every light on the dash was red, including the tire pressure and the odometer was unreadable. We were petrified that it would leave us stranded, but had no other solution than to hope for the best since it was a long weekend.
LILIANA FThe office is inside a stuffy and dingy office space as part of a warehouse, it's carpeted, with uneven floors, wall panels, and the stairwell upstairs is a hazard. The office itself was just a room with one guy in there watching TV, and he was actively upset and bothered by my very presence. Didn't help me sort out anything with my rental, and I had to figure it out myself. It looks more like it's the guys hangout away from home and left the cash flow in without any work. The van had German roaches and I was so grossed out that by the time I noticed I just turned around to return it. I had driven a number of miles already, so they still charged me full price even though I didn't use it to move anything.
Kevin CMe cobraron la gasolina cuando yo lo dejé como lo recibí
RAFAEL BTerrible experience with one positive customer service experience. First, those of us who choose UH do it for value and speed. The trouble started when I received a message a few hours before that my schedule van was unavailable at the location I chose. Without the option to pick at a location closer to my move, which saved on mileage and time, my van was now at a location that was further and difficult to get to due to Miami traffic patterns. I get to the van and found the mobile app check in process unreliable. Everything just froze when I attempted to upload photos. Then, the equipment I ordered, funiture dolly and utility dolly, weren’t in the van. Once I started to drive the vehicle the low tire pressure light comes on, and then I see a dirty roach (not the big scary outside ones) crawling in the van!!!! All but one tire had adequate tire pressure. And now I’m wondering did I make a mistake. It’s after hours for the stores and now I can’t begin my move because I don’t have the right equipment to move heavy boxes and my sofa sectional. I called customer service on my way home with the van to report all these issues, and was told I would have to call the location I picked up the van the next morning to address issue with them and/or find another UH and start a new reservation for the funiture and utility dolly. The following morning, I call the location I got the van from and the phone kept going to voicemail. Then I drove around to find a closer UH store, which when I found one they told me that I couldn’t get a reservation for a dolly without a truck rental. Then, after I told them customer service didn’t say that, that they were out of stock on the dolly I needed. I called customer service again, and thankfully was assisted by a wonderful customer service manager who located a funiture dolly, which was the most important item I needed. It was again further away but I had no other way to move forward with my move, which was already delayed. The worse part was that I needed to extend the van rental, which costed more money due to mileage and the additional day. I wasn’t happy at all. I’m still waiting on my refund for the utility dolly which I never recieved. The final mobile return process was again no functioning. It was difficult to navigate the app and it froze! I got to the location early, because it said the business was open. It wasn’t. So I didn’t have a chance to share my poor experience in person or get help with the return van process due to the app freezing. My friends, you have a product that is very helpful in this difficult financial days. I feel like things should have been better. We get what we pay for, but that shouldn’t mean we don’t get what we were promised per the agreement. Friends, do better please.
Marquis G