Customer Reviews for Express Petro
(U-Haul Neighborhood Dealer)

Évaluation :

3

When returning they did not actually finish the reservation, had to call in the next day for them to close it.

Évaluation :

1

Even though I called the night before to make sure both the truck and appliance dolly were ready for pickup, and told yes, the next day when I attempted to pick it up, I was told they don't have the appliance dolly I reserved along with the truck online. The staff of this location were very unfamiliar with the rental process and even had to FaceTime someone else to walk them through it. Although I was able to rent the truck as planned, moving the appliances WITHOUT the previously reserved equipment was VERY difficult. I WOULD NOT recommend this location AT ALL.

Évaluation :

1

The truck was on empty when we received it. Nothing was verified with the dealer except when we received the invoices. The drivers seat was torn. In the middle of our move, the check engine light came on and we had added anxiety getting it back to the rental place. We did not get the boxes we ordered. The 18 charge has not been returned to us. At some point we were just happy to get the truck back. Summarizing. Truck in bad shape. Overcharged for fuel. No refund on the missing boxes. Worst experience I have had renting a truck. Please fix these issues for the next customer. It is stressful enough moving furniture and also have to worry if your rental truck will even make the trip. Also, I truly feel we were overbilled.

Évaluation :

1

Very unprofessional. Had a difficult time picking up my equipment here. Would not return.

Évaluation :

3

The worker at the gas station was very nice. The problem is he doesn't do anything. It goes through a phone system which took over 30 mins to help me and let me take the truck. So I lost that time with my move. You should give me money off since.i have to do all the work with paperwork and taking pics and verifying everything.

Évaluation :

1

Inside of truck smelled of bad body oder, the trucks traction control and ABS system requires repair. Owner worked from home for the rental so had to wait for her to close out the previous renters so it took about 15-20 min to get the truck considering I did everything online. Said she would close out my rental when I returned the truck. Wasn't don't until about 11:30am-12pm the following day.

Évaluation :

3

Limited parking locations

Évaluation :

3

Y did I have to process the contract over the phone. If I wanted to book online or over the phone I would have. I was not thrilled about reading my card number over the phone to someone I did not call

Évaluation :

2

One employee at gas station. Took a long time because she was going between being on the phone with her friend and selling lotto tickets, etc. She kept walking away in the middle of assisting me. 2 minutes of work took 20 minutes.

Évaluation :

1

I dropped my U-Haul off at this location on 12/26/23 less than 12 hours after renting it. The employee inside took the key and said I was good as they take pictures and complete my drop off. I was then charged for additional day as they didn't claim my truck was turned in until 12/28/23. So now I have to dispute a charge because they didn't do their job properly. Wether this was done on purpose to profit hoping it wouldn't be noticed or accidentally due to incompetence is unclear.

Évaluation :

3

no dolly every truck should have dolly accessible too rent at least . it’s no 1 tool in moving. keep dollie’s in a closet anywhere on property this is mind boggling.

Évaluation :

4

Opened late, only one person to run store and uhaul, didn't have the equiptment ( pads, dolly) I ordered and didn't look at the truck before or after we used it.

Évaluation :

3

The person behind the counter where I was directed to get the key actually took my phone from me and clicked buttons that I was not allowed to view. On an experience that claims to be 100 % contact free this bothered me a great deal. I would likely not use this location again.

Évaluation :

5

Honest dealings. My favorite kind.

Évaluation :

2

Multiple issues occurred such as sending me to another location for truck pickup and not having the added things I requested. They also charged me for items I did not request and when I commented about those they said I would have to call customer service. After several calls they finally made the refund to the account. Others should be aware of extra charges that they place without your authorization

Évaluation :

4

The service person behind the counter was very efficient and friendly. The truck, however, wasn't very clean.

Évaluation :

1

This location was ridiculous. We waited 20 minutes to get our equipment, and it wasn't even accurate. I pre ordered online (6 pads and a regular dolly) and there were no pads and only an appliance dolly (that the worker magically found after saying there were NO dollys.) Overall I am NOT happy with this location and this worker.

Évaluation :

2

The woman was very rude!!!

Évaluation :

5

Very friendly and professional staff Quick and easy to rent

Évaluation :

3

The inside cab was very dirty. They did not have the dolly I had ordered. The truck wasn't ready for me to pick up due to the previous order not being closed out. Clerk kept waiting on customers and making me wait.

Évaluation :

3

I didn't receive the 6 furniture pads I requested. And truck had high mileage and not clean

Évaluation :

5

Owner was very knowledgable and kind, made experience super easy!

Évaluation :

2

Charged for a dolly. Did not get one. Hole in driverseat

Évaluation :

5

Online reservations are convenient, truck was well maintained, staff was friendly and helpful. Great experience

Évaluation :

5

It's was helpful and pretty easy to get it!

Évaluation :

2

Engine light was on, at pick up, and they said it's ok, take it anyway! Inside of cargo bed was dirty..( dry mud). Pickup was a long process even though I did the online check in! Just all around bad experience.

Évaluation :

4

The truck needs a lot of maintenance it definitely was not acceptable to rent a vehicle in this shape

Évaluation :

5

The furniture pads and dollies I paid for were not in the truck and I never heard back from Uhaul when I checked out and said there was a problem.

Évaluation :

5

Making the reservation and picking up the vehicle were both very easy. I was pleased with how clean the driver's/passenger's area was. I did wish the back had been sweeped out prior to my pick up.. It wasn't too bad, just felt used. Return process was also very easy. Definitely met my needs.

Évaluation :

2

The truck windshield was held on at the top by duct tape. Truck sounded like someone was pounding on the cab when driving at 40 mph or higher. It was horrible!!

Évaluation :

4

The truck I rented could use some work on the front end, it was difficult to keep on the road. Service was a bit slow even though I had already done all of the necessary paperwork on line. Always another add-on to the price.

Évaluation :

3

There wasn't a spot large enough to park the truck. Good thing it was after hours and someone could move it in the moving because it barely fit in the only normal size parking space available.

Évaluation :

5

PICKED UP TRUCK DROVE HALF A MILE TO MY APARTMENT 2 HOURS LATER TRUCK WAS DEAD BATTERY CABLES WERE LOOSE HAD TO TIGHTEN THEM UP AND JUMP THE DEAD BATTERY

Évaluation :

4

I ordered furniture pads online but they did not have them at this location. The website should have indicated that they were not available.

Évaluation :

1

Didn’t have my truck and didn’t let me know then after an hour gave me a different truck didn’t supply the dolly I’d hired got to our destination and had to go all the way back to get the dolly this out the mileage over the estimated got charged an extra $30 never again worst uhaul experience I’ve ever had

Évaluation :

1

Charge we twice …43dollar was they charge and again charge 53dollars

Évaluation :

2

The store itself was pretty bad. I guess if I wanted to buy a crack pipe before I got my rental, then I was in the right place. But whatever. To each his own. The rental counter was hidden by a wall of liquor. This was my first time renting a Uhaul vehicle so I wasn't sure what do do. I thought I had taken care of everything online ahead of time but when I went to check in, it turns out that I needed to perform more verification activities. Being at the facility and away from home, this seemed quite inconvenient, especially considering some of the tasks it was asking. I had to take a headshot of myself. Fine. I had to take more pictures of my driver's license, something I had already done two days prior. Apparently, I didn't stage the photo correctly because I had to take the picture over again until it was perfect enough for your customer service reps. You know, it's not always easy to take a picture of your DL when you're in the car. Then I had to choose another method of identity verification, a step that could have been done when I was online uploading info 2 days earlier. It's a Saturday morning and they want me to choose, while I'm away from home, to upload a copy of my passport or have them call my employer. I can't even get in touch with my HR representative during normal business hours, let alone on a Saturday morning. I could upload a lease agreement. I'm not renting. I'm trying to move a couch into a house I own. So I guess that's out of the question. The only option then is to have them call one of my contacts. I enter the contact's name and number but he doesn't pick up on the first ring so the customer service people hang up and reject my reservation while I'm standing at the store. I call the Uhaul customer service line to speak to someone. The first time I get hung up on without even getting anyone on the line. The second time I get a representative who hangs up on me. Nice people. I go back to the online reservation to find some online representatives and they tell me to get an alternative contact, which I finally am able to find and they call her, all to just ask her if she knows me. That's it. That's all you need? Wow. These are all issues that could have been resolved at pre-registration. When I am finally approved, I go to pay and every method of payment I hand the cashier is rejected. I have several debit and credit cards in good standing and I have never had a problem with buying anything but you know, it's already a hassle trying to get a Uhaul van on a Saturday morning, so why shouldn't paying for it be a big pain, too? After about five or ten minutes of back and forth with the cashier, she was able to get my debit card to work (and before you ask, yes, I had more than enough to cover the cost of the rental in my account) and I was able to drive off. I seriously only needed a cargo van for about half an hour to move a couch a mile up the street and didn't expect to go through this much hassle to get it. I don't think I will be returning to this company ever again.

Évaluation :

5

The woman at the front desk was very kind and helpful.

Évaluation :

3

Only thing is this place sale too much stuff for drug addict samples smoke pipe others thing. Service was great. I forget my paperwork I hope I can get it back tomorrow.

Évaluation :

4

I was told by u-haul that the location had a appliance mover it didn't I had to go 8 miles out of the way to get one,The driver door was hard close. While driving when I got above 45 Miles an hour The steering was scary the front it was very light the truck moved all over the road when I return the vehicle the lady who was behind the the counter didn't understand what I was talking about because of the language barrier. She did not go check the condition of the vehicle or take down the mileage I just handed her the keys teld me have a good day

Évaluation :

1

The door on the vehicle wasn't able to close completely, due to the wind the day of my rental it was causing me to swerve on the roads, and the inside was dirty and unclean. I was charged $75,4 and charged again for another payment of $96.29. I used very little gas for the vehicle since i was moving 10 minutes away from each homes.

Évaluation :

3

Was charged three separate times and the hold was never released on my card.

Évaluation :

1

This was the worst experience renting a UHaul ever. I was charged for an additional day because the woman working never checked in the truck rental until the next day. I only had the truck for approx. 3 hours max and went approx 4-5 miles total. I have been trying to get this issue fixed with no luck. I have contacted the rental location as well as UHaul and am getting no help. In fact I was on chat with a woman at Uhaul and she ended the chat abruptly. I am very unhappy with the service I have gotten. I just want the additional charge refunded. Merci

Évaluation :

1

Absolutely the worst customer service experience of my life. I was stranded on motorcycle due to part failure with no way of getting home. Fortunately I was able to get a uhaul after 5pm on a Friday on a holiday weekend. Had the fine print been less fine I'd have known apparently the uhaul I was unfortunately fortunate to rent was supposed to be returned to the lovely people of Washington courthouse. However I did not know this until I went to set a drop off location and there wasn't one funny enough. I called customer service and all they could tell me was that I was going to be penalized and that the charge was effectively made up. When push came to shove I was given a $625 bill with zero substantiation as to how the penalties were arrived at. I opened a case and when put into contact with the scheduler or whomever they blew me off and would not substantiate how they arrive at their number. He must have died or forgot how to do math. Very sad because I would like to know and be able to understand this absurd charge. I was just stranded and trying to get home. Uhaul made sure I wished I had walked the 300 miles home and left my bike in a ditch.

Évaluation :

3

There's a few fee's I don't agree with, and I need to someone to contact me at 216-924-7997

Évaluation :

2

Sketchy store in a sketchy area. Pickup was pretty effortless, though. The clerk did well. Location was in Elyria, not the requested location of North Ridgeville. I think I should get some additional miles.

Évaluation :

3

Atmosphere was ghetto with loud music playing. Respectfully, I have no issues with a location playing music. However, the type of music at the time was very loud, explicit & uninviting. The actual person needed to take care of Uhaul turn in was not available till the next day. Truck was turned in a day before required. Location noted truck turned in day after with only two hours before it was due. An error like this could cost a customer extra charges. Proper handling of truck turn ins need to be a priority.

Évaluation :

4

Their were multiple scrapes and dents all over the truck when I picked it up. It took several minutes to go over all the damage, record it and get the agent to come out and confirm so I wouldn't be charged on the return. It would be nice if I didn't have to spend my time doing this.

Évaluation :

2

Truck was dirty and had exhaust leak that smelled really bad while driving. Was poorly maintained. To improve maintain and clean trucks better. Location was very messy at the uhual counter they had.

Évaluation :

2

Uhaul desk is in a very junk filled area, clerk kept pausing my check out to do other things. Details relayed to him about my reservation were not documented.