Évaluations des clients Express Petro

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Express Petro

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Sherry s. le

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Le client n'a pas laissé de commentaire.

denise s. le

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Le client n'a pas laissé de commentaire.

Matt W. le

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Le client n'a pas laissé de commentaire.

Paula C. le

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A few glitches with the ordering technology made the process a bit slow, but the clerk figured it out.

Jennifer A. le

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Le client n'a pas laissé de commentaire.

john w. le

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Be sure to check truck before leaving I found a drug pipe in the door handle of the one I rented once I got to my location

Kenneth G. le

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I was pleasantly surprised at the functionality of the trailer. It looked tired but performed flawlessly. The location is small and difficult to maneuver because of all the traffic in that specific location. Only one person on duty, but fortunately he was not busy with other convenience store responsibilities so he devoted sufficient time.

Debora C. le

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When I arrived to rent my truck I was put in at 2:30 P.M. PICKUP TIME. Weird when I arrived ar 2:55 p.m. and left there ar e:06 p.m. How is this possible? Because they are cheating every person who.comes in there. I dont know but I am sure this isnt legall. I had to call customer service and they corrected the time. I was told the previous day I could pay with cash. Upon arriving I was told credit card only. No signage up saying this. I truly believe that they.are scamming us. So I had to have my friend use her credit card not a prepaid card either. Then the clerk says oh I have to charge a 100.00 deposit....Really? THIS WAS NOT MY FIRST TIME USING UHAUL BUT IT WILL BE MY LAST TIME. AND I PROMISE I WILL BE TELLING EVERYONE. ABOUT MY EXPERIENCE. COME TO TURN TRUCK BACK IN....THE CLERK CHARGED ME FOR 15 MILES PREVIOUSLY. THEN TELLS ME THERES 4 MORE MILES...FIRST OF ALL ITS 4.2 MILES TO AND FROM.MY DESTINATION. 1.2 MILES TO THIS RENTAL LOCATION. DO THE MATH. 1O MILES? SO UHAUL IS A SCAM SO IS THIS LOCATION. I CALLED CUSTOMER SERVICE....WOWIF THAT WOULD OF BEEN ME I WOULD OF KISSED MY BUTT. I WOULD OF REFUNDED MY TOTAL ANMOUT OF $78.55. I WP OULDNT OF BEEN SITTING THEIR CALCULATING THIS UP. ALL THAT DID WAS MAKE ME MORE UPSET. I HAVE DISABILITIES. AND UHAUL DOES NOT TRAVH THEIR AFFILATES HOW TO COMMUNICATE WITH US. YOU DISCRIMINATE AGAINST US. . I DEMANDED A PHONECALL FROM THE DISTRICT MANAGER. ITS NOW 1:12 A.M. THE DAY AFTER AND I NEVER HEARD FROM HIM EITHER...HAVING TO BE IN A DM OPERATIONS POSITION MYSELF....I WOULD OF BEENON THE PHONE TRYING TO RESOLVE THIS WHOLE EXPERIENCE. UHAUL DOES NOT CARE THEY DISCRIMINATE!! I DEMAND A FULL REFUND PLUS A REFUND OF THE FUEL I HAD TO OUT IN $10.00. I EXPECT A CHECK CUT IMMEDIATELU....I HAVE BEEN DISCRIMINATED AGAIINST AND ITS VERY CLEAR. BOTH IN WHAT THE CLERK SAID HOS WHOLE DEMEANOR. I BET IF I HAD BEEN PAKISTAN OR BLACK I WOULD OF BEEN GIVEN THE UTMOST RESPECT. HAVING IT THAT I AM A WHITE FEMALE T8 YEARS OLD WITH DISABILITIES I WAS TREATED UNFAIRLY AND UNEQUAL. I WILL CONTACT WHOM I THINK IS APPROPRIATE IN THIS MATTER. I ALSO HAVE A STORAGE UNIT THROOUGH A UHAUL AFFILIATE. I SPENT ALOTOF MONEY YESTERDAY. NEXT TIME IWILL GO ELSRWHERE... THERE ARE MORE PLACES THEN UHAUL!!

John A. le

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Le client n'a pas laissé de commentaire.

Sherry C. le

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Le client n'a pas laissé de commentaire.

Dennis T. le

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Be more friendier

Larry P. le

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Le client n'a pas laissé de commentaire.

Devin K. le

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Le client n'a pas laissé de commentaire.

Robertus D. le

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The truck cabin was muddy / dirty and they did not have the number of pads that we had ordered.

Laura M. le

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Le client n'a pas laissé de commentaire.

CONNIE B. le

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$35+ was a little expensive for less than 2 hours and only 16 miles

jeanene C. le

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worker was rude, charged me for a dolly that i ordered for appliance and gave me one that was not for appliance it did not have any straps and was small

Patrick I. le

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Le client n'a pas laissé de commentaire.

david h. le

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nothing it was a great experience

john w. le

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Very busy intersection with limited parking hard to get trucks in and out

JACKIE J. le

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The checkin app was terrible to use. I had to go to the rental agent after all.

Ashley B. le

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Le client n'a pas laissé de commentaire.

Nicholas H. le

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Absolutely amazing service and wonderful staff.

kathy s. le

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Le client n'a pas laissé de commentaire.

jeffrey d. le

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The truck was in great shape; it was clean and the gas tank was full. The truck was quite new (less than 2,000 miles)! Phoning in my reservation was easy as was check out. Overall it was a very good experience.

Peter S. le

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Le client n'a pas laissé de commentaire.

Debra G. le

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Le client n'a pas laissé de commentaire.

Gary B. le

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Make sure all items left in truck by previous renter are removed.

Judson B. le

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We were provided with a vehicle in excellent condition and were dealt with in a very courteous and respectful manner.

Latiegrea S. le

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Le client n'a pas laissé de commentaire.

Glenn R. le

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Le client n'a pas laissé de commentaire.

Elizabeth M. le

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Le client n'a pas laissé de commentaire.

Joseph A. le

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All excellent! I like the fact that the place is open late!!! Staff was very friendly and helpful!!

Cynthia S. le

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Le client n'a pas laissé de commentaire.

Jean T. le

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Employees were nice, but it seemed like chaos. I reserved a 17". The day before I called to see if I could add a driver and was told they only had a 15". When I got there, they told me they only had a 20' and that it was going to be $10 more. I complained and the employee was nice and took the $10 off. Just seemed chaotic.

Bobby S. le

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Le client n'a pas laissé de commentaire.

Seara D. le

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The box truck leaked water and all of my belongings got soaked. Besides that the trucks are maintained okay.

william c. le

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Le client n'a pas laissé de commentaire.

Pete J. le

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Lower rates

paul s. le

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RUDE, did not honor reservation. Equipment broke down, couldn't complete the move. Had to return defective equipment to pickup location and HAD TO PAY FOR DEFECTIVE RENTAL!

Paul W. le

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Great service, but since a gas station alot of walk-in traffic while checking in. The agent did their best to service us, but would be helpful to have a second person to handle, if available. But the agents, both checking in and out were very nice and helpful.

Rachael E. le

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Le client n'a pas laissé de commentaire.

Terri T. le

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Le client n'a pas laissé de commentaire.

Max M. le

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Le client n'a pas laissé de commentaire.

dennis s. le

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Le client n'a pas laissé de commentaire.

Elmer C. le

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Le client n'a pas laissé de commentaire.

Lou M. le

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Tire pressure warning at pick up. Washer fluid warning at pickup. Filthy vehicle. Poor experience.

John G. le

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Gentleman who waited on me was very pleasant to work with.....very friendly and courteous.

Denise C. le

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Le client n'a pas laissé de commentaire.

Dennis M. le

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Good rental experience. I will rent from this place in the future.

Gregory D. le

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Le client n'a pas laissé de commentaire.

aaron c. le

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Le client n'a pas laissé de commentaire.

George S. le

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It was unfortunate that I couldn't do a one way trip it cost me more to have to return to the same location plus the time. Transmission was not shifting very fluid either. All in all it got the job done and I appreciated the opportunity to use your service during my emergency.

Joseph C. le

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Le client n'a pas laissé de commentaire.

Ken C. le

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The truck was fine. The place of pick up was horrible!!! Truck back door was frozen shut (no help with that) I paid for a appliance dolly and had to get it myself. Due to all of this we was running late. Truck return was for 3:00 and at 10 minutes after 3:00 lady called me saying it was time for her to go home asking when we was bringing the truck back! Tried to explain and she said the guy starting his shift didn't know how to return the truck and it was time for her to go home.

thomas a. le

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The Pro was, it was open on Sunday. The Con was, the price could have been lower.

harry m. le

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So sweet

Ron G. le

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I had to drive over 20 miles to pick up a truck that I had reserved 5 days earlier. Even though I have many U Haul locations near my home. Other then that , all good.

Layla H. le

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Le client n'a pas laissé de commentaire.

Marsha H. le

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Would recommend for local.

Jodie K. le

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Did not recieve my dolly i paid 10 extra dollars for and had to go back and get it and was told id get the 10 dollars refunded. Never got refunded. Did not like the location.

Denise M. le

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Le client n'a pas laissé de commentaire.

miledys t. le

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Process was quick and easy

Randall M. le

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Le client n'a pas laissé de commentaire.

Todd D. le

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Le client n'a pas laissé de commentaire.

Colleen C. le

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Le client n'a pas laissé de commentaire.

Elizabeth T. le

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Le client n'a pas laissé de commentaire.

VICKIE R. le

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We were left to attach it ourselves..other locations have had the agent walk out and make sure the truck or trailer was set to go

Frances A. le

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Le client n'a pas laissé de commentaire.

John F. le

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Le client n'a pas laissé de commentaire.

Max S. le

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Le client n'a pas laissé de commentaire.

ken k. le

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Le client n'a pas laissé de commentaire.

Andrea L. le

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Le client n'a pas laissé de commentaire.

paula b. le

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Had 2 reservations for same vehicle...a confusing morning

Eric R. le

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Excellent service, didn't get held up and felt sense of urgency to attend to me.

Cody S. le

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Le client n'a pas laissé de commentaire.

James F. le

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My pick-up location was switched by U-Haul and the new location was farther from home and in a much more traffic congested area. I would have preferred original location.

shawnna b. le

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Le client n'a pas laissé de commentaire.

Pamela M. le

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Le client n'a pas laissé de commentaire.

Christopher P. le

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The guy who helped us was great, very polite and helpful not to mention friendly. We are very pleased with our experience.

David L. le

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Le client n'a pas laissé de commentaire.

dan s. le

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When asked to come around to the uhaul counter the had a pile of boxes sitting in front of the counter.

jean m. le

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Le client n'a pas laissé de commentaire.

Robert W. le

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Dealer site was unprepared and undermanned personnel wise. Only one employee to take care of U-Haul business, sell lottery tickets, gas and beer to the other customers. SAD state of affairs. It appears that this dealer site is not interested in presenting a positive image for U-Haul. They only want to make money!!

Mynor L. le

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Le client n'a pas laissé de commentaire.

tom n. le

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Le client n'a pas laissé de commentaire.

Steven P. le

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Very small. Part of a 7-11 convenience store. Very tiny parking lot which made it hard to drop off the trailer

Heather M. le

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It would be easier if gas tank was full then I could fill it because at 3/4 tank and it started a was below that it's a pretty vague line and easier to just fill completely.

tanita b. le

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Le client n'a pas laissé de commentaire.

KUMAR N. le

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Professional people and good customer service.

Jeremy d. le

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Le client n'a pas laissé de commentaire.

Dan P. le

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Good experience. Worker was locking the doors when i arived late at night, he stayed to help me unhook.

Dana Frederick P. le

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Le client n'a pas laissé de commentaire.

Beverky G. le

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Le client n'a pas laissé de commentaire.

Rita I. le

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Make sure their rental is available for the time reserved, and update the reservation software, so it won't take half an hour to check out.

Angel S. le

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Cigarette smell and mug in the carpet

delbert r. le

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Le client n'a pas laissé de commentaire.

William R. le

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Le client n'a pas laissé de commentaire.

james c. le

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nothing

. le

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The customer service is great, quick, and the location is perfect. The man that checked the truck out to me was very nice and professional. I always rent trucks from Thank you so much for your service!