Customer Reviews for Express Petro
(Concessionnaire U-Haul dans le voisinage)

280 évaluations

501 N Abbe Rd   Elyria, OH 44035

(440) 366-0792

Heures d'ouverture de l'établissement

  • Lun au sam : 7h30 am à 9h30 pm
  • Dim : 8h30 am à 9h30 pm

Services dans cet établissement :

Pour nous contacter

(440) 366-0792

501 N Abbe Rd
Elyria, OH 44035

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 7h30 am à 9h30 pm
  • Dim : 8h30 am à 9h30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

TINA B. 
Évaluation :
4

A return location if going one way

Phillip A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS N. 
Évaluation :
5

Get rid of the Ford uhauls, the chevy truck I rented earlier this year was great. Nothing wrong with the Ford other than the fact that it's a Ford and the steering is loose. It's not Express Petro's fault just a Ford problem

Alexis H. 
Évaluation :
4

Please clean the seats, there was cat/dog hair everywhere, and the smell of stale old cigarettes.

WILFREDO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LYNN B. 
Évaluation :
2

First I asked to have my husband added as a driver. She insisted she upload his drivers license to her phone. The wo-do reception in the store would not allow me or my husband to do so. We allowed her to do it and I I am very worried that she has his DL on her personal phone. The rate was advertised at 19,99/day. When I went to pick up the van I was told I had to have it back in 2 hours. While I did put 2 hours on my reservation, it was an estimate not a definite. When I indicated it might take longer, the clerk was rude and disparaging telling me she couldn't rent it to me and I better have it back if she did. I will never rent from usual again.

Wilson M. 
Évaluation :
3

The truck smelled like smoke. It had an empty bag of chips in the truck. I never received my dolly that I paid 7 $for and NEEDED…. I have yet received my 7 $refund. No one will respond to me. Not very happy with uHaul.

Tyler M. 
Évaluation :
5

No brake fluid in the trailer's hydraulic brake assembly

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edwin G. 
Évaluation :
5

excellent service

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Belkis D. 
Évaluation :
5

N/a

JAYDA R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID V. 
Évaluation :
4

Location is easily missed as it is also a gas station/convenience store and the UHaul portion is a small portion of the parking lot.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINCOLN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY K. 
Évaluation :
3

Everything went really smoothly. The only part that could be better would have been some signs to say where you needed to go to collect truck. The service desk is not marked at all.

Marc R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
3

It was at a gas station, not very inviting.

Penny G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brandon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cody W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Chellanne G. 
Évaluation :
3

Truck was covered with mud, I made note of it at time of rental however I was charged with cleaning fee

Stephen C. 
Évaluation :
5

Excellent service à la clientèle

AXEL C. 
Évaluation :
5

Uhhh ðŸ¤" well someone could of helped me with the sofa 🛋🤷🏼‍♂️lol but all good the service was quick n friendly finally! Someone appreciates the customer See ya next time ✌️

Oregon G. 
Évaluation :
3

Van had food/drink mess in the front area. Someone left behind a hair tie and some trash. Back of van had some debris but was clean enough to use. I returned the van during business hours but the employee still made me do my own turn in on my mobile phone rather than walking out and checking the vehicle with me.

Cory H. 
Évaluation :
1

The vehicle had a broken door lock mirrors and needed new brakes badly. The worker said it was a uhaul owned vehicle

CHRISTOPHER J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVEN W. 
Évaluation :
1

Put dolly's in the van when ordered, provide customers with the right van key, clear vans off (free of snow and ice) when customers arrive to pick them up. Be more accommodating and polite.

Paige C. 
Évaluation :
5

The gentleman that took care of me was extremely nice

David M. 
Évaluation :
3

This is a good and convenient location. The wait times are terrible as they run a gas and/or convenience store so the wait time is terrible as there is usually only one employee. I have rented there a dozen times and that part of the rental experience has never changed.

JACKIE J. 
Évaluation :
3

This was the second uhaul store I was sent to. The first location couldn't produce a key for the truck and no one was on site. I was not impressed with you website. Too much re-entry of data.

Jim W. 
Évaluation :
5

Fast and courteous..

Bobby O. 
Évaluation :
3

location was always friendly as I have used them in the past. Just had a few issues with the truck. Key wont come out of the ignition and right side view mirror cannot be adjusted.

Cecilio C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
2

Busy location due to service gas station.I had to wait at least 30 min to pick up rental and 45 min to have veh rental drop off process completed. I disagreed with the starting gas needle marker; However did not want to reenter the station and wait another 30 min for attendant to recheck and reprocess. Since I was already delayed

Eric H. 
Évaluation :
4

Have the vehicles fuel filled up to full, with the customer refilling to maintain a full tank. Resolves any conflict of not fueling enough or too much to maintain odd level at rental agreement.

andrea R. 
Évaluation :
2

The vehicle is unsafe for interstate travel. It's a death trap. The alignment and suspension are in very poor condition.

SCOTT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheila W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

alex V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONDEL J. 
Évaluation :
5

Very satisfied. Straight forward easy process. Equipment was clean and ran well. Je les recommande fortement. 

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
4

Nin

SAMUEL H. 
Évaluation :
4

Young Lady was very helpful

Nancy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phyllis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Nothing. The experience was perfect.

Jeffrey S. 
Évaluation :
5

very,very easy. they were great

Pete V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiara G. 
Évaluation :
2

Got several calls, text msgs and emails about equipment that wasn't returned when we actually returned the truck sooner than planned. Seemed very unorganized then we were charged MORE

Jessica B. 
Évaluation :
2

It was difficult to identify this location as a Uhaul business partner when dropping off the vehicle in the dark during late-hours.

Jason R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica A. 
Évaluation :
3

The young woman working at this location was wonderful but she was the only one working a store full of people who were getting angrier by the minute. The owner kept calling her due to watching her on camera. A second person working would be so much better and less stress for all.

Natalie D. 
Évaluation :
1

Stop that place from being a u haul carrirer

Lamont S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin D. 
Évaluation :
4

The fees and charges were never explained to us. When I called to extend each day I was only told it would be an additional 40.00. So I thought I would be charged an extra 120. NOT 370!! What a rip off and very deceitful.

Louis W. 
Évaluation :
3

Had to back out blindly into the street with no spotter. Truck should have been backed into the spot not pulled in. This could cause unnecessary problems and a accident. I am a CDL driver. Couldn't image someone that wasn't familiar with the truck and size trying to back up into the street with no help and can't see if there is traffic coming. All trucks should be backed into the spot.

Debbie S. 
Évaluation :
4

the helpful staff member was very friendly, helpful in my need for what I needed. I was able to get a truck the size I needed for what I was going to move. and the store has tons of things a person would need along the way.

Steven H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis O. 
Évaluation :
4

Very nice and helpful young lady

ANTHONY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
2

There was one person working for e entire business - busy convenient/gas store, took almost 45min for pickup. They did not have the appliance dolly that I ordered online, said it was UHauls fault but nonetheless, we had to move appliances with a very small dolly, not safe! To their credit, they did decline adjusting our bill due to late return (two hours).

Cathy B. 
Évaluation :
5

The truck was a little worn but it ran perfectly. The best part of the experience is dealing with the staff. The husband/ wife team go above and beyond to make it easy. My concerns were their concerns and the quality of character matters to me! Thank you again.

Cathy S. 
Évaluation :
3

The answer to question 2 is Yes and No. Van was clean but check engine light and low tire pressure sensor was on even though the van drove okay.

Victoria F. 
Évaluation :
5

I was in and out and on my way very quickly.

DEBORAH D. 
Évaluation :
5

Very friendly staff

Matt H. 
Évaluation :
5

Best UHaul location in town. Very friendly and respectful. I cannot say enough good things! Merci.

Jesse P. 
Évaluation :
3

The service fault engine warning was on as well as the battery indicator when I mentioned it the UHAUL dealer said..." oh, it's fine, don't worry about it". Also, the AC worked intermittently.

JOSEPH S. 
Évaluation :
5

This was our first time using U-Haul and we were very happy with how easy it was to set this up and the courteousness of the employees we came in contact with. My husband drove the Cargo Van and enjoyed it, Thank you

EARL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenna T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly G. 
Évaluation :
5

Do not let people smoke in the trucks. The interior smelled very strongly of cigarette.

Matthew O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmelo A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather G. 
Évaluation :
3

Battery light would come on and go out once you stopped the engine. Would be okay for a few minutes and then come back on. Low tire light was in. Reported both to the agent. He said he would look into the issues. The cab had an empty plastic cup on the drivers side. Some debris on the floors of the cab and in the cargo area. Nothing really outrageous. However, it does give me pause as to how the trucks are cleaned between uses.

THOMAS K. 
Évaluation :
3

Have restroom access, it was an hour drive for us to get to this location and there was no restroom.

THERESA G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

much better experience, friendly and easy!

Alexandria S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
4

It was a convenient location for pick up, but inside the store itself was ... somewhat unkempt. Their primary business is fuel and it is overall a convenience store for drinks, snacks and smokes. The store clerk was courteous, helpful and very kind and we very much appreciated his assistance as following links for the rental was somewhat challenging.

Steven R. 
Évaluation :
5

I had excellent customer service at this location. I highly recommend this location if you have a need to rent from uhaul in this area.

Ronald V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CORTLAND H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDSLAY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lindslay E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber T. 
Non les évaluations ont été soumises pour cet établissement.

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