In the uhaul reservation I requested pickup with my phone. All that meant was that I had to use the app still needed to go in the store and get the key. I wasn't expecting that. Additionally, using the app after I Siad I had the keys I was asked to check the license plate, however I could not choose continue (it was greyed out) the owner of the store said it was OK but that meant that I couldn't verify pictures before I took the vehicle. This is bad ui for the app and left me as a customer in a state of unsure if I would be held responsible for previous damage
Casey S
Express Petro
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Elyria, OH 44035
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Even though I had a reservation for the truck, the person there couldn’t check me in. I had to check in with somebody over a phone and when I came back, they couldn’t check me out.
DANIEL LPlease make sure the truck is full. In my situation I was unsure of my cost to return it back with the original 1/4 tank. In all I ate the short comings of others. Along with a this I got charged for a second day my return time was 11 am and I had it back in the parking lot at 1150. Between the 88.00 for gas and being charged for another day I am disappointed/displeased with my experience.
EDWARD BI appreciate the help I received when I picked-up the vehicle.
NEBOJSA RNo issues…thank you
SCOTT R