Customer Reviews for Express Petro
(Concessionnaire U-Haul dans le voisinage)

304 évaluations

501 N Abbe Rd   Elyria, OH 44035

Heures d'ouverture de l'établissement

  • Lun au sam : 7h30 am à 6h pm
  • Dim : 8h30 am à 6h pm

Services dans cet établissement :

Pour nous contacter

501 N Abbe Rd
Elyria, OH 44035

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 7h30 am à 6h pm
  • Dim : 8h30 am à 6h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Darcy W. 
Évaluation :
5

This truck was very uncomfortable to drive. There are no adjustments for a person who is short to drive this truck. The seats is way too low. And there are no adjustments to make the seat go up or down. This truck needs a better adjustable seat so that the driver can adjust it so he can drive very comfortable. Also this truck drove really rough .I was really sore after getting out of the truck. . Although I think the price was right. This truck could stand a lot of improvements. This was not a good experience

DEBRA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

There was nothing bad about my experience. And what I liked the most was the truck was in excellent condition.

SAMUEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lee W. 
Évaluation :
1

When I got there I was rudely notified that my truck was not there. He refused to help me in anyway. He could of called me to let me know my truck wasn't there . I was on hold for over an hour before I was able to talk to someone. To get another truck which was smaller. I was not told what time the place was closed . I assumed it was open. It wasn't. I was going to get gas there so I couldn't fill it back up. It. Took me late into the night to do the closing because it took 1 hour and half. To get someone on the phone. That business shouldn't represent Uhaul. They give you a bad name.

ROBERT R. 
Évaluation :
2

Agent didn't tell the truth about my drop off location

CONSTANCE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL R. 
Évaluation :
3

The return process wasn't well explained, which led to my brother dropping off the truck without me there (he was the driver, I placed the order). I had to call the location to fix the issue and somehow 2 things that we didn't move at all ended up in the truck costing us a cleaning fee. Definitely was scammed out of that.

Jason F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA B. 
Évaluation :
5

Fast service. Great location. Staff very helpful.

David R. 
Évaluation :
4

Great value. Friendly efficient service.

JOHN B. 
Évaluation :
3

The UHaul was there as promised and the condition was good. The gas station is small and it's hard to maneuver a large truck.

FRANK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Katherine S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
3

Will be happy to do it again

Bonnie L. 
Évaluation :
5

Maybe go over the rules with customers before letting them drive off with the vehicle? The van we recently rented smelled like smoke, the cab was pretty dirty and the passenger seat was covered in dog hair. I tried calling Express Petro to let them know about the cleanliness issue but no one answered. Luckily when I returned the vehicle I was able to explain it to the representative. He was very understanding and disappointed the situation wasn't handled before I rented the van. Apparently they would have charged the prior renter a 30 $cleaning fee; but for what cleaning? I've never had an issue like this before and I will continue renting uhauls in the future from this facility. A small hiccup won't deter me! I'm just glad they understood it was not me who dirtied the van & didn't charge me! Van runs very nicely by the way. Plenty of space for what we were moving.

Alexis H. 
Évaluation :
5

The man that gave me the key was very polite and same goes for the man when I dropped it off. I highly recommend this place!!

KARISSA R. 
Évaluation :
3

truck was clean though cabin a bit smelly

Guy L. 
Évaluation :
2

Explain to customer ahead of time, if you are renting the truck at 5:30-6:00pm time & are told you get the truck for 6 hrs or 24 hrs it should be the same price...but the clerk says we close at 9:30pm...if you do not have the truck back before closing at 9:30pm. We are going to charge a convenience charge of 20 $after hour fee...wtf?? I have never heard of this. I have always dropped the truck off in prestine condition, & put the keys in the key drop box if they close after I return the rental...& than My account is charged accordingly. Very disappointed in this location. I had this truck for approximately 5 hrs, less than 6 hrs. I dropped it off on 8/4/2021 at 11:15 pm. They never checked the truck all day. I get a call at 6:15 pm this evening on 8/5/2021 asking where their truck is. I said the truck is sitting in your lot since last night. I get a hang up. Very unprofessional. Not cool. Very dissatisfied customer...

LAURENE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOMINIC B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TINA B. 
Évaluation :
4

A return location if going one way

Phillip A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS N. 
Évaluation :
5

Get rid of the Ford uhauls, the chevy truck I rented earlier this year was great. Nothing wrong with the Ford other than the fact that it's a Ford and the steering is loose. It's not Express Petro's fault just a Ford problem

Alexis H. 
Évaluation :
4

Please clean the seats, there was cat/dog hair everywhere, and the smell of stale old cigarettes.

WILFREDO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LYNN B. 
Évaluation :
2

First I asked to have my husband added as a driver. She insisted she upload his drivers license to her phone. The wo-do reception in the store would not allow me or my husband to do so. We allowed her to do it and I I am very worried that she has his DL on her personal phone. The rate was advertised at 19,99/day. When I went to pick up the van I was told I had to have it back in 2 hours. While I did put 2 hours on my reservation, it was an estimate not a definite. When I indicated it might take longer, the clerk was rude and disparaging telling me she couldn't rent it to me and I better have it back if she did. I will never rent from usual again.

Wilson M. 
Évaluation :
3

The truck smelled like smoke. It had an empty bag of chips in the truck. I never received my dolly that I paid 7 $for and NEEDED…. I have yet received my 7 $refund. No one will respond to me. Not very happy with uHaul.

Tyler M. 
Évaluation :
5

No brake fluid in the trailer's hydraulic brake assembly

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edwin G. 
Évaluation :
5

excellent service

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Belkis D. 
Évaluation :
5

N/a

JAYDA R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID V. 
Évaluation :
4

Location is easily missed as it is also a gas station/convenience store and the UHaul portion is a small portion of the parking lot.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINCOLN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY K. 
Évaluation :
3

Everything went really smoothly. The only part that could be better would have been some signs to say where you needed to go to collect truck. The service desk is not marked at all.

Marc R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
3

It was at a gas station, not very inviting.

Penny G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brandon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cody W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Chellanne G. 
Évaluation :
3

Truck was covered with mud, I made note of it at time of rental however I was charged with cleaning fee

Stephen C. 
Évaluation :
5

Excellent service à la clientèle

AXEL C. 
Évaluation :
5

Uhhh ðŸ¤" well someone could of helped me with the sofa 🛋🤷🏼‍♂️lol but all good the service was quick n friendly finally! Someone appreciates the customer See ya next time ✌️

Oregon G. 
Évaluation :
3

Van had food/drink mess in the front area. Someone left behind a hair tie and some trash. Back of van had some debris but was clean enough to use. I returned the van during business hours but the employee still made me do my own turn in on my mobile phone rather than walking out and checking the vehicle with me.

Cory H. 
Évaluation :
1

The vehicle had a broken door lock mirrors and needed new brakes badly. The worker said it was a uhaul owned vehicle

CHRISTOPHER J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVEN W. 
Évaluation :
1

Put dolly's in the van when ordered, provide customers with the right van key, clear vans off (free of snow and ice) when customers arrive to pick them up. Be more accommodating and polite.

Paige C. 
Évaluation :
5

The gentleman that took care of me was extremely nice

David M. 
Évaluation :
3

This is a good and convenient location. The wait times are terrible as they run a gas and/or convenience store so the wait time is terrible as there is usually only one employee. I have rented there a dozen times and that part of the rental experience has never changed.

JACKIE J. 
Évaluation :
3

This was the second uhaul store I was sent to. The first location couldn't produce a key for the truck and no one was on site. I was not impressed with you website. Too much re-entry of data.

Jim W. 
Évaluation :
5

Fast and courteous..

Bobby O. 
Évaluation :
3

location was always friendly as I have used them in the past. Just had a few issues with the truck. Key wont come out of the ignition and right side view mirror cannot be adjusted.

Cecilio C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
2

Busy location due to service gas station.I had to wait at least 30 min to pick up rental and 45 min to have veh rental drop off process completed. I disagreed with the starting gas needle marker; However did not want to reenter the station and wait another 30 min for attendant to recheck and reprocess. Since I was already delayed

Eric H. 
Évaluation :
4

Have the vehicles fuel filled up to full, with the customer refilling to maintain a full tank. Resolves any conflict of not fueling enough or too much to maintain odd level at rental agreement.

andrea R. 
Évaluation :
2

The vehicle is unsafe for interstate travel. It's a death trap. The alignment and suspension are in very poor condition.

SCOTT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheila W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

alex V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONDEL J. 
Évaluation :
5

Very satisfied. Straight forward easy process. Equipment was clean and ran well. Je les recommande fortement. 

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
4

Nin

SAMUEL H. 
Évaluation :
4

Young Lady was very helpful

Nancy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phyllis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Nothing. The experience was perfect.

Jeffrey S. 
Évaluation :
5

very,very easy. they were great

Pete V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiara G. 
Évaluation :
2

Got several calls, text msgs and emails about equipment that wasn't returned when we actually returned the truck sooner than planned. Seemed very unorganized then we were charged MORE

Jessica B. 
Évaluation :
2

It was difficult to identify this location as a Uhaul business partner when dropping off the vehicle in the dark during late-hours.

Jason R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica A. 
Évaluation :
3

The young woman working at this location was wonderful but she was the only one working a store full of people who were getting angrier by the minute. The owner kept calling her due to watching her on camera. A second person working would be so much better and less stress for all.

Natalie D. 
Évaluation :
1

Stop that place from being a u haul carrirer

Lamont S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin D. 
Évaluation :
4

The fees and charges were never explained to us. When I called to extend each day I was only told it would be an additional 40.00. So I thought I would be charged an extra 120. NOT 370!! What a rip off and very deceitful.

Louis W. 
Évaluation :
3

Had to back out blindly into the street with no spotter. Truck should have been backed into the spot not pulled in. This could cause unnecessary problems and a accident. I am a CDL driver. Couldn't image someone that wasn't familiar with the truck and size trying to back up into the street with no help and can't see if there is traffic coming. All trucks should be backed into the spot.

Debbie S. 
Évaluation :
4

the helpful staff member was very friendly, helpful in my need for what I needed. I was able to get a truck the size I needed for what I was going to move. and the store has tons of things a person would need along the way.

Steven H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis O. 
Évaluation :
4

Very nice and helpful young lady

ANTHONY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
2

There was one person working for e entire business - busy convenient/gas store, took almost 45min for pickup. They did not have the appliance dolly that I ordered online, said it was UHauls fault but nonetheless, we had to move appliances with a very small dolly, not safe! To their credit, they did decline adjusting our bill due to late return (two hours).

Cathy B. 
Évaluation :
5

The truck was a little worn but it ran perfectly. The best part of the experience is dealing with the staff. The husband/ wife team go above and beyond to make it easy. My concerns were their concerns and the quality of character matters to me! Thank you again.

Cathy S. 
Non les évaluations ont été soumises pour cet établissement.

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