Great and friendly service here from very good people,everything was trouble free and the van was nice to drive.Best experience possible for moving yourself!
ROBERT P
Customer Reviews for Extended Stay Suites
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Thank you for a great rental experience. Everything was top notch.
JOHN GOn-site manager/owner was very friendly and helpful. I will definitely use this location again. Entire transaction went very smooth.
MARK WI highly recommend this location it is 365 7 days a week.The staff is hospitable and friendly and serve with a smile.It also offer clean lodging and is family operated.
KATRINA JVery friendly people and knowledgeable. I would definitely recommend using this location.
NISHITKUMAR PExcellent service great to work with
timothy sWonderful HELPFUL service. Very nice people! Very friendly. All around good experience. Would rent from again if we need some kimd of uhaul service again.
KAYLA KGreat experience.
JERRICK BBan this location from being a u haul dealer. The owner was very rude. I had a truck longer than I had it booked because of a snow storm and the fact that I'm disabled and couldn't get help to unload the truck. I stayed in touch with him and explained the situation. Then he called me and threatened to call the police on me. I'm not a thief just disabled. I didn't deserve that..
joey hEasy access to a variety of sizes. Friendly owner. Would recommend to anyone looking for a Uhaul!
Steven ERental was a breeze. Owners were friendly and very confident. Offer a water.
CAROL HThere is a small building were the lot is located not being used but it has hours posted on the door making it appear like it is the office.
STEVEN FEverything was convenient and perfect - especially with the quick need I had for the equipment.
MICHELLE LThe U-Haul sales rep was very professional and courteous. When I return. When I return back in the area this location will be the first location that I choose because they earned my business.
Desmond MStaff was very kind and helpful. Facility is very clean and easy to get in. Equipment was very clean. The later hours is very convenient!
JESSICA Snice guy
ROBERT JQuick, easy & very friendly staff! Will definitely recommend to friends.
Vickie DTrailer had not been inspected as ready for rental. To start with, the tongue jack was loose and rusty, and the attendant had a terrible time getting it to go up and down. After getting loaded and getting on the interstate, trailer began to whip behind my truck. I have towed many times and knew that the load was on the trailer properly for weight purposes. After stopping to inspect the trailer closer, I found that one of the tires was 20 lbs lower than the rest. Had to pull off in the cold and pay to get that addressed. Additionally the braking mechanism on the tongue had an issue that felt like it had little to no hydraulic pressure in it. On stops, starts, and hills on the interstate, the trailer felt like it was slamming forward on the truck and it felt like it was jerking backwards on takeoff or heading back up a hill. I have not had issues with uhaul equipment in the many rentals i have made in the past, but this trailer was not well maintained and in some instances was almost scary to tow. I will be picking a different location in the Cookeville area should i need to rent again. Maybe other facilities are more thorough in making sure their trailers are ready to be put in service.
CHRISTOPHER TExcelente
JEFFERSON BThis was the best service I have ever received they were very helpful putting me at the top of there priority list I mean folks I will always use there service from here on out thanks u hall you saved me so much money thank you.
JACOB JNice people to do business with. Very helpful and caring
DAVID SThe location is at a hotel. The husband and wife team that own and run the place are truly great people. Always kind and helpful.
JAMIE SI would highly recommend this location. The staff were very friendly and helpful. If I need a rental truck in the future, this is my go to place.
MALCOLM WA.P was amazing, very helpful and went out of his way to make sure I had what I needed. Was patient and even helped me move the trailer to my other vehicle when I found out my trailer light plug wasn't working. Couldn't have asked for a better experience
BRANDON Dfriendly. helpful. no surprises. they had what we needed. they did what they said they would do. one problem came up -- they fixed it properly, efficiently, quickly. i would rent there again
RONALD LGreat service
THOMAS HVery nice people, very helpful.
Carolyn hVery kind oeople that provided a great uhaul experience. They even came out and offered to park the vehicle. I would definitely recommend!
DAVID AExcellent place to rent
GEORGIA GThey tried to rip me off, saying I owe them 6 gallons of fuel. It's a good thing I've dealt with these people before, and I took a picture of the fuel gauge. They are thieves would not recommend them to anyone.
James NEasy and smooth. I liked the people running it.
KYLE AExcellent service à la clientèle
GIRIJA SThe staff at this location were amazing and were willing to go above and beyond helping me get my car loaded onto the auto transfer.
ANDREW KHost in Cookeville was very friendly and accommodating. I had to shift the pickup date and this was done over the phone. Truck and equipment were ready on time and the trip was uneventful…can't ask for more!!! KB
KENNETT BI called last minute, this was the only place where a live person picked up the phone. Very friendly and helpful staff. Well stocked, they had the specific truck I needed. Quick and easy check in and check out. I will go here from now on if I ever need a uhaul. Thank you extended stay suites staff!
MONIQUE GThey were very friendly and got us on our way in a timely manner. This was a last minute rental for us so finding a location that was open on Sunday was a big help. We will definitely use this location again.
CYNTHIA Svery hard to find when pulling a long trailer. Location hard to maneuver.
TERRI WThis rental location saved our Day! We had another 26 ft truck rented down the road. We had major problems with the app to get the key and was a great big hassle We called U Haul and after 2 hrs we still had no success in getting that truck. Thanks again for the great service Joey
JOSEPH BThe truck was filthy. The windows were filthy. It had leftover food in the cab from the previous person or persons who knows that had used the truck. It would have been nice if it was a little bit cleaner than it was. Other than that everything went very well.
Lucia HThe trucks transmission seemed like it was slipping. Other than that everything worked out perfect. The gentleman that helped us was great. Autumn was a HUGE help on the phone when our reservations for another location didn't work out.
Deborah LVery friendly and professional
ADAM LVery helpful
dallas eNone of the equipment I was told was reserved for me, was available. They did what they could with the equipment they had on site so it worked out but was a bit frustrating.
MARK KI didn’t use personnel at the drop off location.
Justin HVery helpful!
AUSTIN BExcellent service à la clientèle
STEPHEN DThank you for your kindness and support!
Gage LCheaper ptics
DANIEL Z