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Miguel H
Customer Reviews for Extended Stay Suites
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Tout était super! Excellent service and highly recommend! They made everything so easy and will definitely use them again in the future!
CRYSTAL BThis place and people were great to work with. Thank Yall so very much for all yhe help.
CARIE BLower rate per mile.
AMY FPersonnel were perfectly helpful and kind making the drop off an excellent experience
KEVIN TThe manager and his wife are always wonderful professional quick I rented several times from now. I'm very happy.
SHERRY HRien
JIMMY MQuick and best customer service. Also have many options to choose from
JAYESH PAir conditioning was not working in the van.
Thomas BNothing. The service and staff was great
RICHARD REverything went like clockwork, the staff provided all the help we could have asked for. The gentleman helped us hookup and detach the trailer and was very kind. The woman at the desk was also very kind and attentive. Would certainly utilize their services again in the future and recommend to friends.
John TVery friendly and helpful! I will definitely recommend this location to others.
LAMONT CGlad they had late hours for drop-off.
GARY RThis was the easiest truck rental process ive ever gone through. The location and truck both were clean and well maintained. The process was smooth and easy to understand. The guy was very polite and easy to work with. By far my best uhaul experience yet.
EMBER BNot a bad facility. Little hard to find but we managed. Staff was courteous and fast.
JASON MVery good attention
CARLOS RThe employees are nice but not overly helpful or unhelpful. They got the transaction done and that was about it. No issues.
DANIEL GIf you are looking for in and out quick service this is the place. They are also the only location I have ever heard of that's open until 11pm! You never know when an emergency happens and you need a trailer or van instantly.
PATRICK MThe UHaul representative at that time of pickup went above and beyond to make sure I get the trailer I reserved for in best condition. He made sure all the safety thing and was open for any help I need to hook up the trailer. Also at return I was lucky that I found the same guy, who again helped me unhook and park the trailer safely. I would recommend all my friends if they need uhaul, take it from this location in Cookeville.
MD IApparently the system was down so the person at the desk couldn't do the check-in. We used the app instead so it was ok.
JOELLE SExcellent service. I needed an open trailer & the man who took care of me hooked the trailer to my vehicle, made sure it was corrected properly & the lights worked. When I returned the trailer, he unhooked the trailer for me. Very kind person. Definitely recommend this site
VERNON JEquipment was in great shape. Easy to deal with location leaser. They did forget to provide the wheel cart to move heavy furniture.
KEVIN BFriendly fast and efficient. Will definitely visit again. .
SHAINE CSo easy to drop off!
DAVID WThe couple that runs the facility were EXTREMELY kind and helpful at both ends of the transaction. The one suggestion I would make is to prepare customers booking through website that they may need a trailer light adapter. I have several at home but arrive unprepared because I hadn't thought about it.
DEBORAH DHe was not very nice. He treated my daughter rude . She was staying at the motel there and was treated horribly there
Donna MTruck was clean and maintained but I Definitely got overcharged for mileage at drop off, I moved 2,3 miles away and did 3 round trips, was charged for 30. I drove less than 10 miles total.
Danny HOutstanding service!
PEDRO AThis was the best experience I have had with uhaul. Very professional and helpful.
MICHAEL SEveryone was kind and friendly
STEPHENIE VI received great service! The truck was ready and clean. The manager at the location was very professional, courteous, polite, and friendly. I would recommend this location anytime! Merci.
MARIA PEasy pick up location, flexible hours for pick up and drop off, had all the extra equipment we needed. Staff was exceptionally friendly and helpful. I'll only use this location from now on.
MONIQUE GThe managers were absolutely amazing to work with my car broke down very stressed out just trying to figure out how to get it home and off the highway before I got a ticket stop by. They are very helpful. Showed me a dolly that was perfect. I was able to go get my car home safely without getting a ticket on it. They saved me hundreds of dollars showing me what they had and taking the time with me very much appreciated. I will definitely use them again in the future for any rentals that I need and recommend them.
SHERRY HEasy check out, very professional. They went out of their way to call us and tell us we lost a piece of jewelry and it was found in truck. Definitely will use this location again if future.
Patricia GExcellent customer service. 5 stars all the way
MICHEAL JGreat hours of operation and helpful onsite staff.
JOHN DThank you for the exceptional customer service!
KIRSTI HVery nice and courteous. Equipment was in excellent condition.
DEVIN YThe equipment and the service was excellent. AP who worked with us was amazing and was courteous and helpful. Definitely go again.
ANTHONY PThe best customer service I have ever received at a Rental Location. The folks at this location are kind, informative, knowledgeable and accommodating. I will be returning for all my transport needs.
DAVID WThey attended me immediately as soon as I arrived and I was able to solve my problem since my truck had been damaged.
YUNIOR RSuper easy, very courteous and professional
JIMMY Wvery friendly and helpful
WILLIAM RThe gentleman who owns and runs the Extended Suites U Haul drop off was exceptional, He was kind, efficient and accommodating. His grounds were clean and inviting. This was the experience that will make me use U Haul again- I predict he will stay in business as long as he wants because he makes his customers feel valuable. Highest respect for this gentleman
ALEX CNothing it was pretty good experience and with the price.
SETU PFriendly and helpful. Very accommodating. Great customer service. Would rent from again.
JOHN Fvery professional friendly staff
ERNEST VLower the rates. The people and place of rental was the best I've used.
RYAN R