Customer Reviews for Exxon at Irving Park
(Concessionnaire U-Haul dans le voisinage)

348 évaluations

1820 Battleground ave   Greensboro, NC 27408

(336) 275-1804

Heures

  • Lun - ven : 8h am à 6h pm
  • Sam : 8h am à 5h pm
  • Dim : 10h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(336) 275-1804

1820 Battleground ave
Greensboro, NC 27408

Services dans cet établissement :

Heures

  • Lun - ven : 8h am à 6h pm
  • Sam : 8h am à 5h pm
  • Dim : 10h am à 3h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Deepak S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kayla M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dietre P. 
Évaluation :
5

Love using that location

BARRIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN B. 
Évaluation :
4

Please, fix your app. I can't load the phone of dashboard truck and can't move forward to check out online. I have to left that track but you guys have charged me extra 20 $after hours. Late drop off not my fault.

MAKSIM VITALYEVI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS DAVID K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
3

It was confusing to find because it's in a gas station. The parking was also really difficult

Hannah H. 
Évaluation :
4

Friendly personnel, easy to get in and out of. Simple drop-off, no hassles.

CHARLES T. 
Évaluation :
3

Uhaul needs to update the app, website and the check in and return vehicle process. The location service does not work properly. UHAUL DO BETTER!!!

KIMBERLY C. 
Évaluation :
5

The people were wonderful. The truck was gross. The cup holders, door handles and other "containers" were a sticky nasty mess.

ALLISON M. 
Évaluation :
4

Tried to charge me for two days. I only had the van for a few hours.

EVAN O. 
Évaluation :
5

Everything was perfect. I have to admit smooth sailing! I'd recommend uhaul Exxon Irving Park, I've rented there 3-4 times. Fantastic customer service and I will rent there again!!

AMY M. 
Évaluation :
1

Charged me for gas, when I returned the vehicle to the amount I received it.

RODNEY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Professional and easy to work with!

timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DILLON J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CRYSTAL E. 
Évaluation :
2

Make it clearer than a rental is for just a day and not two.

SARAH K. 
Évaluation :
1

Convience store opens at 7am. Uhaul part opens at 730am. We show up at 725am to drop off truck, nobody there. So we wait 10 minutes and drop keys in lock box. 15 minutes later get rental contract stating we are charged 20 $afterhours drop off fee. If I knew this I would have dropped off the night before. Not a place to trust. My first clue is that foreigners were running the store. I thought I would give a chance because close to home. But my gut feeling was right and I should not rented here. I even even made the mistake of putting too much gas in the truck. So they got atleast 25 $free gas also. I learned my my lesson. I have rented from many Uhaul locations and by far the worse one.

CLAYTON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle W. 
Évaluation :
5

Very personable and knowledgeable and helped us save money. He made everything easy, would definitely go back again!

SHERRIE Y. 
Évaluation :
5

Much better service that I picked up

Darryl L. 
Évaluation :
5

The administrative process was timely and accurate. The vehicle was ready and fully operational. The whole process worked extremely well.

James G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sam F. 
Évaluation :
1

Avoid this place at all costs. The location made several calls to a towing company to have my car towed off the lot and didn't call me even once to come move my car. 300 $to get my car. The towing company told me they were not going to tow my car, but the owner called them so many times. Why not call me once to ask me to move my car?! I will look for any and all alternatives before I EVER. Rent from U-Haul again. After several successful U-Haul rentals, this left me So disappointed.

Max N. 
Évaluation :
3

Thought when I checked in ahead of time I was mostly done with process. Didn't know I was going to have to complete multiple steps of verification. Gave my wife as a contact. She was immediately called but did not answer because she thought it was a telemarketer. Therefore I was initially delayed until I called her, told her to answer the phone, and then connected with virtual agent. Also, WHY should I jump through these hoops for “contactless” pick up when I had to go inside and meet attendant who asked what my name was, for truck number, and who then proceeded to give me keys???? Didn't make very much sense to me.

ZACHARY S. 
Évaluation :
3

Pick up using the smartphone did not work.

Tammy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandra L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD H. 
Évaluation :
5

Guy greeted me at gas pump . Could not be nicer.

Michael M. 
Évaluation :
3

Although I checked in online over an hour before the schedule pickup, I still had to wait almost 30 minutes to get the truck. I also rented moving blankets and an appliance dolly, but they put the dolly on the wrong truck and didn't have any more.

CAMERON F. 
Évaluation :
4

very profesional, honesty and friendly

JUAN H. 
Évaluation :
3

Not Exxon's fault for the charge they gave me for an extra day.

Robin S. 
Évaluation :
5

Very courteous.

RONALD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda K. 
Évaluation :
5

Moe is the reason we will be back to that location for any more truck rental needs. What an AWESOME human being. The world needs more Moe's.

jessica D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MOHAMEDELAMIN E. 
Évaluation :
4

Thanks so much. It's great to be able to get a truck so fast when you need it.

Ruby J. 
Évaluation :
4

Easy process!

WILLIAM W. 
Évaluation :
3

Very upset that I was charged for cleaning of this vehicle when there was nothing to clean, it was actually cleaner when I brought it back considering I santized the truck when I was in there parking lot. Also not very pleased that I was charged 10,50 $ for gas when I have pictures proving that the gas line was right at the half tank mark. Will never use U-haul again what a rip-off.

Brittany C. 
Évaluation :
3

I tried to return the truck but no matter what I did, location could not be found and I was stuck with the 20 $after hour return fee. Completely unfair, fix your website.

JENNIFER M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARTHUR R. 
Évaluation :
5

Prevent people from smoking on your cars.

JOSE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONIA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EARL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy M. 
Évaluation :
2

I did not appreciate being questioned about the reason lee street location send me to batterground.

LINDA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karrie M. 
Évaluation :
1

I would never rent from this Uhaul location again. Equipment was not ready when we got there at the appointment time, truck and moving blankets were not clean, and the lady made us walk all the equipment back into the store after we dropped the truck back off. I have never had to do this with any other Uhaul location? Uhaul, you should seriously audit this location. I've moved a lot and this was my only negative experience with Uhaul this far.

Jennifer B. 
Évaluation :
5

Returning the vehicle was a little complicated to me, Kevin was nice enough to help me do it

HAROLD C. 
Évaluation :
1

The owner/manger was extremely rude and tried to physically harm me

Sean T. 
Évaluation :
1

The man that was at the counter was extremely ruudddeeeee!!! Could not ask him anything. What is the purpose of doing your check in online when you have to go in there and be subjected to rudeness??? Had to show drivers license even though he saw it online wen i uploaded it. Will never go there again

Ramon T. 
Évaluation :
5

Had an awesome experience. Roller coaster of emotions.

Tabitha E. 
Évaluation :
1

I went to pick up on time for my 4pm guarantee, I was there early but could not get the truck till 4:30. I want my 50 $guarantee money as I told Uhaul on the call.

Chad H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM N. 
Évaluation :
4

Need a rental extension choice on the app instead of waiting several minutes on the phone in case one is needed.

Kathy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terri H. 
Évaluation :
1

This Drop off location was horrible. The owner or employee on site was extremely rude and confrontational. I was asking simple questions and continually got yelled at. I have pictures of where he made me park. It was such a tight fit that I couldn't even get out of the truck on the drivers side. He continually yelled at me, and made me feel unwelcome and belittled. I will never use this location or uhaul again because of this mans behavior. I asked questions about where to park and he treated me as if I were an idiot. He asked me if I was blind, if my eyes didn't work, and continually was rude and yelling. I will never use this location or uhaul again.

ROYAL KING E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY L. 
Évaluation :
5

Everyone we dealt with was personable and knowledgeable. They were very pleasant to work with. Je les recommande chaudement.

BARBARA S. 
Évaluation :
1

Have a better person to talk to

ANTHONY S. 
Évaluation :
4

excellent customer service

SONJA D. 
Évaluation :
4

Keep trucks fuel.

DONNIE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica M. 
Évaluation :
1

Don't trust the reps. Not at all. They screw up peoples reservations - even after being double-checked the day before - and don't care. Then they deliberately overcharge, knowingly, and try to hide the extra charges. They'll take you for as much as you let them get away with. Except Moe. But he's not in charge.

michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dyann M. 
Évaluation :
2

Educate your employees.

JOHNNY B. 
Évaluation :
4

Have new windshield wipers put on and grease the back door. Rather hard to pull down.

JOSEPH H. 
Évaluation :
5

GREAT SERVICE AND VERY CLEAN EQUIPMENT! THANK YOU

Tenesha B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josephus M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNEST H. 
Évaluation :
3

We were told that we need to fill it up to what it was shown on the fuel gage which was 3/4 of a tank. My son filled it to that ( I would haves filled it completely) but I wasn't at the pump or paying attention when he checked. We were charged another 14something which would have been around the amount to finish to fill it completely I did not go back to the place since o would have filled it to fill BUT they should stick to their statement that you bring it back with the same amount in it when it was picked up. The people were nice do like I said I didn't mind the extra but if I was hurting for cash and they did that it would be another issue all together.

Vicki B. 
Évaluation :
5

I was in a very difficult bind trying to figure out what to do with moving my existing furniture to a location without being able to do with help or a reliable truck. I really appreciate this U-Haul location for being available and making the rental process easy. They helped me out at the last minute and I really thank them for their customer service.

ERIC H. 
Évaluation :
5

The service person was very polite and help me with everything that I made it great service is always thanks to you Uhal

CYNTHIA G. 
Évaluation :
3

Its too long to put in here, will call in a bit.

Jamie M. 
Évaluation :
5

Staff was knowledgable, friendly and made me feel well cared for

Patience E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron M. 
Évaluation :
5

Eusure customers fill gas tanks completely.

Melvin K. 
Évaluation :
5

There were no problems with the location or the truck, but the self check in process with the UHaul app was terrible. Why do you wait to tell your customers that they have to go through a lengthy verification process when they are standing in a hot parking lot trying to pick up a truck? If the verification process doesn't work I got asked for a passport or my apartment lease agreement. I don't carry stuff like that with me to pick up a truck! I gave up on the app after 20 minutes and the person at the store checked me in and gave me the keys in less than 5 minutes. You need to seriously re-examine your self check in process from the eyes of a customer. It was a complete let down and I will NOT recommend the app to anyone.

craig S. 
Évaluation :
4

Duplication of effort - reserved van from location for a specific date/time, then received calls from another UHAUL entity asking if I still wanted my MONDAY reservation quoting the reservation was made for SUNDAY, huh? Once that was cleared up, caller went to check to verify vehicle would be available, huh? Finally, suggested i upload my driver's license to speed access to vehicle - um, did that when reserved AT the location. The entire call was confusing and an unnecessary duplication of effort.

OBASI A. 
Évaluation :
3

I had ordered moving mats and I was only made away that they did not have any when I was picking up the truck. I gave me no time to make other arrangements.

Gregg W. 
Évaluation :
4

S.O.

Gwendolyn B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jerry P. 
Évaluation :
5

Professional staff! The owners are courteous, professional, clean!

timothy B. 
Évaluation :
4

At a gas station Need More Help one person can't run bye Self

Lorraine J. 
Évaluation :
1

The customer service at this site was lacking. I had 2 African American women who were checking out in front of me and the attendant was completely unhelpful to both of them. One woman had her order declined because the online booking did not clearly state that you would require a hold deposit over and above the estimated charge and she did not have enough in her account to cover. Your attendant did not care to help herâ€"that was rude. The next lady in line had reserved a rental from a store that did not have what she reserved in stockâ€"again not her fault but your attendant nonetheless insisted in overcharging her for the extra mileage distance between uhaul locations. That is not good policy and takes advantage of people that lack the means to upfront pay. It made me sick to my stomach. When I retuned the vehicle the attendant was hostile and had a terrible attitude. He complained about trash being all over the vehicle (1 wrapper under the seat) then tried to shoo me away from the store after checking the vehicle in saying it would be twenty minutes before I got the receipt email so I should leave. That was terrible.

Ty B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jack H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
5

One of the best rental locations in the city. Nice, kind, friendly, professional.

timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURI H. 
Évaluation :
1

When I arrived at the pick-up time the truck was not prepared for a pickup in the lock box. The site said that I had to wait until the shop was open, despite me saying that I was going to pick up the truck at 7:30pm which was outside of hours. I tried calling U-Haul support and waiting on the line for 25 minutes without anyone picking up. Eventually, I had to go in to the shop and talk to the owner, who seemed unaware that I had a reservation, who then proceeded to put the key in the lockbox after I asked him to. I like UHaul but this is perhaps the worst experience I've ever had with it.

Karl S. 
Évaluation :
1

The man behind the counter was extremely rude to the point my wife was concerned for our safety. I have never been treated that way anywhere. No, I will not recommend nor will I use them again. Absolutely terrible.

stephen L. 
Évaluation :
4

When dropping off Uhaul, I was greeted at the door. The young lady, originally typed in the wrong truck number but after a second look she found her error, apologized, & continued to assist me. She was very friendly & professional.

Melissa C. 
Évaluation :
5

Friendly staff, clean U-Haul

BARBARAJEAN G. 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page