Customer Reviews for Exxon at Irving Park
(Concessionnaire U-Haul dans le voisinage)

379 évaluations

1820 Battleground ave   Greensboro, NC 27408

(336) 275-1804

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 8h am à 5h pm
  • Dim : 10h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(336) 275-1804

1820 Battleground ave
Greensboro, NC 27408

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 8h am à 5h pm
  • Dim : 10h am à 3h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

customer service was terrible due to other business. I practically had to check myself out, then had to check myself back in or pay a 20 $convenience fee for them to check me in. The app to return the truck was a pain, had to take several pictures at different times and kept cutting out, requiring me to start over.

william S. 
Évaluation :
1

Never again!

ROBERTWAYNE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANESSA W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Yinka B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
1

the guy is not pleasant to work with and was not friendly at all.

Blair S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WENDY H. 
Évaluation :
1

I called three times just for everyone else to be just as confused as I am . Just to get a hold of a manager and she rude and won't helpful like someone was getting on her nerves when I simply confused because the documentation is saying one thing and she “theoretically” speaking this is what could've happened ! That's not fair I'm charged and the documentation doesn't state why ! Only going off of what she THINK could have happened !

Nyche T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

FREDERICK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERON B. 
Évaluation :
3

I had to return the van after the 3:00 stop time for the people in the gas station. Trying to return it on the website was terrible. I could not take a picture of the odometer and fuel gage (every security feature on your phone has to be disabled!!!!!) and after trying to unsuccessfully return it, I went inside and the guy inside was not going to help me until I wouldn't leave so he got a young man in the store to quickly do what needed to be done to return the van (these were the same people that were there when I picked up the van). The place was very dirty and I will not go back there for any reason. I will see if Penske has vans is I need to rent something in the future.

Francine S. 
Évaluation :
1

They are liars. They made me rent a 15 foot box truck. Even though I had a reservation from before and was supposed to pick up and leave. So they claimed they canceled my prior reservation on the 10 foot truck and charged me 100 $on this 15feet truck which I didn't want

HASSAN H. 
Évaluation :
3

Didn't get guy name on inside but he have excellent customer Skills.

MICHAEL S. 
Évaluation :
2

I reserved a truck through customer service and the truck wasn't there I don't blame this location I blame U haul as a whole.

DEMETRIA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randolph G. 
Évaluation :
1

The check in woman was awful, didn't know what she was doing and rude.

KIMBERLY B. 
Évaluation :
3

Uhaul system was down all day and I was unable to check in the truck. The on-site person did not explain or offer to help, just told me to put the keys in the drop box. I spent the next morning on hold for over an hour trying to ensure it was accounted for and properly checked in.

Timmy M. 
Évaluation :
3

I returned truck after hours. UHaul's self check-in app was not working: told system was down by service rep. I spent over 45 minutes on cellphone on hold trying to connect to uhaul service rep. Service rep was very helpful, friendly, and efficient. She quickly was able to get my equipment checked in and me on my way home.

WILLIAMLOUIS D. 
Évaluation :
5

A little cluttered but the staff was friendly.

Jonathan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAKEIA H. 
Évaluation :
3

Too busy

FLOYD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven S. 
Évaluation :
3

the mobile pickup needs some work, the young lady who helped over the phn was very friendly and helpful. I know large companies are going more and more towards no longer using people but sometimes it can be a little overrated !!

Tawanna E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deepak S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kayla M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dietre P. 
Évaluation :
5

Love using that location

BARRIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN B. 
Évaluation :
4

Please, fix your app. I can't load the phone of dashboard truck and can't move forward to check out online. I have to left that track but you guys have charged me extra 20 $after hours. Late drop off not my fault.

MAKSIM VITALYEVI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS DAVID K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
3

It was confusing to find because it's in a gas station. The parking was also really difficult

Hannah H. 
Évaluation :
4

Friendly personnel, easy to get in and out of. Simple drop-off, no hassles.

CHARLES T. 
Évaluation :
3

Uhaul needs to update the app, website and the check in and return vehicle process. The location service does not work properly. UHAUL DO BETTER!!!

KIMBERLY C. 
Évaluation :
5

The people were wonderful. The truck was gross. The cup holders, door handles and other "containers" were a sticky nasty mess.

ALLISON M. 
Évaluation :
4

Tried to charge me for two days. I only had the van for a few hours.

EVAN O. 
Évaluation :
5

Everything was perfect. I have to admit smooth sailing! I'd recommend uhaul Exxon Irving Park, I've rented there 3-4 times. Fantastic customer service and I will rent there again!!

AMY M. 
Évaluation :
1

Charged me for gas, when I returned the vehicle to the amount I received it.

RODNEY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Professional and easy to work with!

timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DILLON J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CRYSTAL E. 
Évaluation :
2

Make it clearer than a rental is for just a day and not two.

SARAH K. 
Évaluation :
1

Convience store opens at 7am. Uhaul part opens at 730am. We show up at 725am to drop off truck, nobody there. So we wait 10 minutes and drop keys in lock box. 15 minutes later get rental contract stating we are charged 20 $afterhours drop off fee. If I knew this I would have dropped off the night before. Not a place to trust. My first clue is that foreigners were running the store. I thought I would give a chance because close to home. But my gut feeling was right and I should not rented here. I even even made the mistake of putting too much gas in the truck. So they got atleast 25 $free gas also. I learned my my lesson. I have rented from many Uhaul locations and by far the worse one.

CLAYTON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle W. 
Évaluation :
5

Very personable and knowledgeable and helped us save money. He made everything easy, would definitely go back again!

SHERRIE Y. 
Évaluation :
5

Much better service that I picked up

Darryl L. 
Évaluation :
5

The administrative process was timely and accurate. The vehicle was ready and fully operational. The whole process worked extremely well.

James G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sam F. 
Évaluation :
1

Avoid this place at all costs. The location made several calls to a towing company to have my car towed off the lot and didn't call me even once to come move my car. 300 $to get my car. The towing company told me they were not going to tow my car, but the owner called them so many times. Why not call me once to ask me to move my car?! I will look for any and all alternatives before I EVER. Rent from U-Haul again. After several successful U-Haul rentals, this left me So disappointed.

Max N. 
Évaluation :
3

Thought when I checked in ahead of time I was mostly done with process. Didn't know I was going to have to complete multiple steps of verification. Gave my wife as a contact. She was immediately called but did not answer because she thought it was a telemarketer. Therefore I was initially delayed until I called her, told her to answer the phone, and then connected with virtual agent. Also, WHY should I jump through these hoops for “contactless” pick up when I had to go inside and meet attendant who asked what my name was, for truck number, and who then proceeded to give me keys???? Didn't make very much sense to me.

ZACHARY S. 
Évaluation :
3

Pick up using the smartphone did not work.

Tammy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandra L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD H. 
Évaluation :
5

Guy greeted me at gas pump . Could not be nicer.

Michael M. 
Évaluation :
3

Although I checked in online over an hour before the schedule pickup, I still had to wait almost 30 minutes to get the truck. I also rented moving blankets and an appliance dolly, but they put the dolly on the wrong truck and didn't have any more.

CAMERON F. 
Évaluation :
4

very profesional, honesty and friendly

JUAN H. 
Évaluation :
3

Not Exxon's fault for the charge they gave me for an extra day.

Robin S. 
Évaluation :
5

Very courteous.

RONALD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda K. 
Évaluation :
5

Moe is the reason we will be back to that location for any more truck rental needs. What an AWESOME human being. The world needs more Moe's.

jessica D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MOHAMEDELAMIN E. 
Évaluation :
4

Thanks so much. It's great to be able to get a truck so fast when you need it.

Ruby J. 
Évaluation :
4

Easy process!

WILLIAM W. 
Évaluation :
3

Very upset that I was charged for cleaning of this vehicle when there was nothing to clean, it was actually cleaner when I brought it back considering I santized the truck when I was in there parking lot. Also not very pleased that I was charged 10,50 $ for gas when I have pictures proving that the gas line was right at the half tank mark. Will never use U-haul again what a rip-off.

Brittany C. 
Évaluation :
3

I tried to return the truck but no matter what I did, location could not be found and I was stuck with the 20 $after hour return fee. Completely unfair, fix your website.

JENNIFER M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARTHUR R. 
Évaluation :
5

Prevent people from smoking on your cars.

JOSE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONIA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EARL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy M. 
Évaluation :
2

I did not appreciate being questioned about the reason lee street location send me to batterground.

LINDA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karrie M. 
Évaluation :
1

I would never rent from this Uhaul location again. Equipment was not ready when we got there at the appointment time, truck and moving blankets were not clean, and the lady made us walk all the equipment back into the store after we dropped the truck back off. I have never had to do this with any other Uhaul location? Uhaul, you should seriously audit this location. I've moved a lot and this was my only negative experience with Uhaul this far.

Jennifer B. 
Évaluation :
5

Returning the vehicle was a little complicated to me, Kevin was nice enough to help me do it

HAROLD C. 
Évaluation :
1

The owner/manger was extremely rude and tried to physically harm me

Sean T. 
Évaluation :
1

The man that was at the counter was extremely ruudddeeeee!!! Could not ask him anything. What is the purpose of doing your check in online when you have to go in there and be subjected to rudeness??? Had to show drivers license even though he saw it online wen i uploaded it. Will never go there again

Ramon T. 
Évaluation :
5

Had an awesome experience. Roller coaster of emotions.

Tabitha E. 
Évaluation :
1

I went to pick up on time for my 4pm guarantee, I was there early but could not get the truck till 4:30. I want my 50 $guarantee money as I told Uhaul on the call.

Chad H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM N. 
Évaluation :
4

Need a rental extension choice on the app instead of waiting several minutes on the phone in case one is needed.

Kathy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terri H. 
Évaluation :
1

This Drop off location was horrible. The owner or employee on site was extremely rude and confrontational. I was asking simple questions and continually got yelled at. I have pictures of where he made me park. It was such a tight fit that I couldn't even get out of the truck on the drivers side. He continually yelled at me, and made me feel unwelcome and belittled. I will never use this location or uhaul again because of this mans behavior. I asked questions about where to park and he treated me as if I were an idiot. He asked me if I was blind, if my eyes didn't work, and continually was rude and yelling. I will never use this location or uhaul again.

ROYAL KING E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY L. 
Évaluation :
5

Everyone we dealt with was personable and knowledgeable. They were very pleasant to work with. Je les recommande chaudement.

BARBARA S. 
Évaluation :
1

Have a better person to talk to

ANTHONY S. 
Évaluation :
4

excellent customer service

SONJA D. 
Évaluation :
4

Keep trucks fuel.

DONNIE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica M. 
Non reviews have been submitted for this location.

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