Le client n'a pas laissé de commentaire.
george a
Customer Reviews for Exxon of Glen Rock
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Let me tell you the lady that checked us in was so polite and so nice explained everything perfectly and made the process of renting a truck for the first time a breeze I would recommend this location to anyone that needs to rent a U-Haul
BRANDON Mvery quick turnaround time for checkin & dropoff
Robert MThe process to get the rental van was ridiculous. You have to drive to the location and get the van yourself. Time consuming and inconvenient.
James BGreat job on everything. Thank you!!!
THOMAS Keasy pick up an drop off friendly professional staff
LUIS OExcellent operation. very nice people. problem solvers. Je les recommande fortement.
Franklin CUnlike the site in paramus The Glen rock site is definitely a much better site people are responsible and willing to work with you
WILLIAM STold drop off was Exon Station when in fact it was a side street a distance from Exon. We were returning a 26 foot truck and ended up going in circles due to an unreliable map given to us at the station by an employee that could not communicate well with us. A clearer map would have made drop off easier and verbal instructions such as street names would have helped. The employee told us right, right, left. Taking a large truck through residential streets was unacceptable when an easier route was available Will not use this site again.
RICHARD VImpossible to fill out forms only on I phone. The garage had to do it on her phone so they have pictures of my license and credit card. I trust them but who knows where the information will end up.
ANDREW Lyou need a U-Haul sign in the gas station window-a customer asked me where U-Haul was. He did not know that he was in the right location. Put a small U Haul sign by the driveway off S Broad St- missed that entrance a few times.
KEITH MWe were told we would have the rental for 24 hours and can pick it up at our convenience. The agent told us as a "place holder" he would put 8AM - never mentioned we HAD to pick up by 8AM. Unfortunately, we could only pick up until 11AM - by the time we went our reservation had been cancelled as a no show, with no email or phone call. We had to scramble and go to a larger truck. When we got our truck, it was filthy with barbecue stains on the door handle and hopefully ketchup on the dashboard. U-Haul was not very helpful. But the Exxon attendant was apologetic and offered to take us to the lot since it was a little out of the way.
PUL SWonderfully friendly location.
TYLER HThe truck did the job but was dirty, both the driver cabin and the outside windshield. I was charged for gas even though I brought it back with more gas than when I took the truck.
Martin PMake show you guys check all the tires around the truck
cynthia wService was super. Thank you
Oganes SThe people running this rental location were nice enough but the truck that I rented would not shift into gear properly. Interior of truck was dirty. The tiedown rails on U-Haul box trucks are horrible. But it got the job done.
Eric SBest service received yet!
VOJISLAV AS.O.
Robert CThey are always helpful and accommodating when requests are made so I would recommend this location to anyone with needs for U-Haul.
Maureen DGreat Service. Open on the Holiday. Went out of her way to be accommodating in scheduling. Merci!
marlo vNothing to improve, it is pretty easy, just follow the instructions and it’s all done!! Congratulations for the excellent service.
Jefferson Li got flat tier it took 3 hours guy to come and fix
mridul vHaving the rental at the pick up location other than that it was very smooth
paul mFrancesca was very helpful!
John BTruck was a little dirty from inside but it does the job well. People were v helpful and courteous. Merci
Ammar MI would 100 % recommend Uhaul Glen Rock to anyone I know. The lovely woman who helped us was very patient and accommodating to our needs. She's very kind and went above and beyond. Every other Uhaul in the area was either busy or didn't have the vehicles we needed for our move. On a stressful moving day, she made it much easier. I am so grateful that she was there to help. Best wishes to everyone at Uhaul Glen rock.
Skye GThis address is not where you have to drop off the rental. When I pulled into the address given I found it was an Exxon station so as I topped off the tank I asked the agent if I pull the truck over to the side and leave the key with him to complete my transaction. The person said, "No it is not far". After I paid for the gas he started walking away! I said, "Hey, Where do I leave the truck". He then went into the office and brought me a map to a lot behind a residential house which was strange. After I drove the truck to the location and put the key in the drop box, I thought this was fine but not convenient at all.
Michael PThe owner was friendly and professional and explained all details.
Michael RCustomer service said it was 2 miles from my location. 20 miles, 2,5 hours, had to pay tow truck for tome waiting, then get back to Timonium, can't drop off at any of THREE LOCATIONS, have to go 1 Hour away
ROBERT GExcellent customer service and an excellent customer experience. I cannot think of anything that needs to be improved.
David FFran, the proprietor is a doll…. "Mrs Indonesia" and her crew…. Are simply lovely human beings…. The location of where the vehicles are stored is a little "weird" but nonetheless…. MISSION ACCOMPLISHED and I would definitely use their vehicles and services again…. Chairfest 2024 completed!
John KThe actual rental site is off-premises (where you talk to a person and rent it) and getting to the actual site/area where the vans are is weird/wonky. I'm used to the vehicle(s) being in a huge fenced-in area where the building you conduct business in is right there. This is NOT the case here. If you don't mind "finding" the lot where the vehicles are, then give this dealership a try. The service aspect of the business is fine. The off-site location, not so much.
Dwaynne OLeave a piece of chocolate on their pillow for bedtime.
Cliff GThe app had an incorrect pickup location and there was no truck available. Additionally there are business hours at the pickup location. Everything was incorrect causing delays in my rental and downstream impacts.
Timothy SEasy peasy. No waiting or fooling around. I appreciated the efficiency.
Brian GThe gas attendant thought he was "doing me a favor" by looking up my contract, finding the keys and then proceeded to give me a map of where the car lot is, which is a few minutes drive from the gas station. This gas station should be dropped by U-Haul to represent it as a franchise.
Eric SGive better directions about the separation of your gas station versus your rental lot.
ANTHONY AYou cannot drop off the U-Haul there and when I got there and asked attended were to drop trailer he said do you see any U-Haul here? And told me I have to drop it at vacant lot? Blocks away I will never use them again
TODD MPlease try to offer trucks in better conditions!!!
Unico bA safer, well lit area that’s not in a muddy lak and clerks who know what they are doing
Diane PWe completed all of the necessary "paper work" at 390 S. Maple Ave. Then we had to drive to a second location to pick up the uhaul trailer. The trailer had a pad lock on it. We had to drive back to Maple Ave to get a key for the pad lock. There wasn't a key. We went to our local service station and paid $10 to have the lock cut off.
kim mquick
Edward SThe return location for the truck was changed without checking with me, and my vehicle was parked at the original return location, causing a significant amount of extra effort on my part. In addition, I was charged $40 for an additional day, which was not accurate since the truck was returned the very evening of the day I rented it. To say that I am not happy with U-Haul is putting it mildly.
Roy HAt the time of pick up my rental the truck was cover in snow beside the lot where they keep it was also cover of snow and very icy/ slippery. Keep in mind snow two days before. The interior of the car was also dirty . I had to remove the snow myself in a very dark lot .
MARICRUZ R