Le client n'a pas laissé de commentaire.Iryna K.
Customer Reviews for Exxon of Old Bridge
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I rent from Uhaul often for my business. This is the 2nd time using this location. Although I was refunded the over charge, it baffles me hoe I drop a vehicle of on Sunday mornin and it doesn't get checked in till Monday morning, charging me for an additional dayDAVID N.
Not a good experience. I will be contacting the complaint department when my truck was picked up by my daughter there was no license plate on it the truck was disgustingly dirty the driver side door would not close properly. I was inconvenienced by having to go to another U-Haul to get a temporary license plate which delayed my trip.NICOLE B.
My Dad was actually the one who drove the 15' box truck to and from our destination. He has been driving trucks for over 60 years and said the truck was in pretty decent shape, although the suspension could use a little work. Brakes, steering, lights, engine and transmission were all in good working order.Kathleen M.
Le client n'a pas laissé de commentaire.GENE S.
I feel satisfied with the experienceLOURDES L.
Le client n'a pas laissé de commentaire.Mitchell D.
Le client n'a pas laissé de commentaire.Timothy W.
Drop off was quick and easy.BALBIR T.
Truck was dirty when it was picked up and a cleaning fee was assessed for no particular reason. Drop off location was unprofessional and not helpful. I should have rented a Rider truck.Blake W.
Staff excellent!! So helpful!! There location was the cleanest place i have seen in a long while! Extra plus they sell Boars head cold cuts. Can't even get that a shoprite!! Bravo!!Jean S.
Busy place that is a deli and gas station but I was still in and out in 5 minutes.BARRY L.
Le client n'a pas laissé de commentaire.Alex X.
Le client n'a pas laissé de commentaire.PRABHAT V.
Thank you. The gentleman who works there was very helpful, professional and friendly. Made this process very easy for us. Definitely would use this U-Haul service again from this location.Lori N.
Don't send a customer 45 minutes out of the way to pick up a truck when there are over 20 locations with-in a 10 mile radius of their housePaul P.
Nothing it was perfectDANA A.
Le client n'a pas laissé de commentaire.Mark P.
Easy drop off process & placed key in return box. No need to discuss with staff.Colleen R.
Le client n'a pas laissé de commentaire.CHRISTOPH H.
You need not change a thing. I was happy with reception. Truck was clean. My questions were answered to my satisfaction.Titus A.
Le client n'a pas laissé de commentaire.Francis L.
Le client n'a pas laissé de commentaire.Brian D.
Nothingâ€¦very easy processERNEST F.
Le client n'a pas laissé de commentaire.Salvatore C C.
Le client n'a pas laissé de commentaire.DEV S.
Le client n'a pas laissé de commentaire.Abdelrahm M.
Improvement: The rep needs to give truthful information when someone is renting a vehicle I had an issue with me saying that I lived in Elizabeth and the rep placing Linden as my drop off point. I asked him did I have to drop it off in Linden and he said No anywhere. I dropped it off in Hillside because I went to Irvington. I had an issue getting into the system so I called customer service. The App wouldn't let me change the drop off destination. The customer rep told me I would get an extra charge for dropping it off in Hillside. I told him what the rental rep had told me and he seemed like he didn't believe me. Not a good transaction with the parties involved.Iris M.
I would like to be refunded the cleaning fee for the truck since the back was not cleanEdward O.
The truck had oil in the back so that made moving a bit more difficultCYNTHIA F.
Le client n'a pas laissé de commentaire.Brian V.
Le client n'a pas laissé de commentaire.Matthew G.
Le client n'a pas laissé de commentaire.sean R.
Easy in/outShawn B.
Le client n'a pas laissé de commentaire.Anthony W.
I returned the truck after refueling at a different gas station however still was charged a refueling fee for 5 gallons I know I didn't use 5 gallons from where I refueled wasn't worth my time trying to fight it so I just paid it I will not be yawing u haul againMichael W.
Le client n'a pas laissé de commentaire.Doreen T.
When I dropped off the truck they did not inspect the vehicle or gas gauge. They took the key and stated I would receive an email the next day about the return which was never sentVINCENT D.
None at this timeRuby H.
Le client n'a pas laissé de commentaire.ALEKSEY M.
Don't go this place. The Indian guy who owns this will try to rip you and charge extra without your consent. Please be very careful with guy.Vinod W.
They were extremely helpful, friendly and made the rental process very easy. Je les recommande fortement.MARGARET D.
Le client n'a pas laissé de commentaire.Todd T.
The experience was overall great.Aneel E.
He charged on my credit card over on my contract and he promised me to send it back and he not did, without sign any papersGhassan A.
Le client n'a pas laissé de commentaire.Herbert C.
Was told I would only be charged for one day instead of 2 even though my reservation was for 2 days because I returned the truck in less than 24 hours. I emailed someone about the issue but never got an answer.MICHAEL K.
Le client n'a pas laissé de commentaire.Roberto R.
Le client n'a pas laissé de commentaire.ahmed S.
Le client n'a pas laissé de commentaire.James K.
Ensure tire air pressure is filled correctly.Nathaniel L.
Le client n'a pas laissé de commentaire.YEFIM K.
They were helpful,friendly and respectfulSafinaz M.
After a long drive and a 12 hour move. Parking my truck rental at the right uhaul location with a helpful guide really put me at ease.Giancarlo A.
We went to Edison location and they don't have the van so they asked us to go Old Bridge location with discount and 20 miles more. But when we get to the old bridge location they only gave us the van without dolly. So we eventually went to 3 different places but waste us 2,5 hours, because of I don't have enough time to move out, I didn't get to my new place on time so the doorman would not let me move everything so I need to come back and forth to move all my boxes this week and weekend. It's totally horrible experience. We do have 20 miles more but that part should be included because the last location is like 22 miles from my house. Anyway, horrible experience.Jinchun G.
Le client n'a pas laissé de commentaire.MAUREEN S.
Upon making reservation I was told to go to U-Haul location. Upon arrival at U-Haul, I'm am then told that I needed to go to an Exxon station to pick up the vehicle. Luckily, my ride was still available and I am driven to gas station. Upon arrival at gas station, I am told vehicle is not ready and I would have to wait a few minutes. Person who was to get vehicle ready is on phone for an additional 15 minutes. A 10:00 appointment and I waist 40 minutes trying to get vehicle. Very poor service. You should not tell customers to go to one place and have vehicle located in another. What if customer's ride had already departed? No excuse.Michael H.
For me nothing really, I was treated very well and I'm a very satisfied customer. Thank you Eddie for your kindness.RAYMUNDO T.
Le client n'a pas laissé de commentaire.Devin M.
Easy in ,easy out ,thanks guy'sDonnell W.
Le client n'a pas laissé de commentaire.David D.
Le client n'a pas laissé de commentaire.Scott B.
Le client n'a pas laissé de commentaire.JAVIER R.
everything grestanthony N.
Le client n'a pas laissé de commentaire.THOMAS L.
Le client n'a pas laissé de commentaire.Daniel C.
Very friendly and professionalCHARLES JOHN S.
Le client n'a pas laissé de commentaire.Scott L.
Le client n'a pas laissé de commentaire.Frank T.
I reserved a truck for a pickup location 225 Scotland Rd. in Orange NJ. I went to this location to pick up previously ordered equipment 5 days before my reservation. I was confirmed to have a reservation at this location. I then received a text message less then 24-hrs for my reservation that my pick-up location was 45 minutes away from where I needed the truck. I then called the Scotland Rd. location @ 9am (3-hrs before my pick-up time) on the morning of to confirm if my reservation was made for their location and was once again confirmed that my reservation was at their location and I could not check-in via phone, I would have to do that in store. When I arrived for my 12pm reservation I was told that none of the 30+ 15ft-trucks at their site was for my reservation and that had to pick up at the Exxon Station in Old Bridge, NJ, 45 mins away. The GM said their was NOTHING that they could do because my reservation can ONLY BE MADE FOR A PREFERRED LOCATION and does not mean your truck will be available in the city or town or county in which you requested it. I now go out of my way 25 miles to get a truck from an Exxon Gas station. To make it better, only 1 of the 3 previously ordered equipment I ordered for my move was available. I was told I would have to drive to ANOTHER U-HAUL location more then 1/2 mile away to rent the equipment from them. The bed of the truck was dirty and had debris from a previous renter. I took pictures and reported it. There was an already partially consumed bottle of water in the cab. I now go to ANOTHER U-HAUL location to get the additional equipment, of which I have to now pay for AGAIN. After being put out of my way I now had to take the highway home of which the toll both where EZPASS ONLY OR EXACT CHANGE ONLY. Of course there are no coins available NOR do I have my EZPASS because I was renting from a location that WAS LOCAL to my start point. After relocation to VA, I return the truck at 6:25pm to what, is supposed to be a 24-hr location. No one was present, so I recorded an video and took picture of the truck being returned with the equipment. I dropped the key in the lock-box and left. The next day I was charged a CLEANING FEE + EXTRA MILEAGE!!!! THE MILES UHUAL PUT ME OUT OF MY WAY TO ONLY THEN CHARGE ME AGAIN!!! I have pictures to prove the condition of the truck. I NEED TO BE CONTACTED IN REGARDS TO THE POOR CUSTOM SERVICE I RECEIVED AND REFUNDS OF THE ADDITIONAL CHARGES.David G.
The drivers side mirror kept flopping down (too loose) that caused a lot of problems on a 290 mile drive I had to bend my head down every time I changed lanesBrian H.
Le client n'a pas laissé de commentaire.ERNEST F.
Le client n'a pas laissé de commentaire.Robert L.
Le client n'a pas laissé de commentaire.Michael D.
I returned the vehicle 15 minutes early and was charged an extra dayChristopher G.
Le client n'a pas laissé de commentaire.Erica P.
Manu was extremely knowledgeable and helpful when it came to returning the truck. He also took note of the fact that my reservation location had been moved from a convenient location to one that was over 45 minutes away.NICHOLASMACIEJ M.
Overall, the site was very good, but I had a hard time overall as two days before I was to move, I was told they didn't have the truck. Took several phone calls and a truck "showed up", but that was lucky. Surprised when you reserve something, it's not actually 'locked in'. Truck was a bit dirty which I cleaned up when I returned.ANTHONY A.
Everything from beginning to end was fantastic. The staff was helpful as well as knowledgeable and the equipment was top notch. Thank you to John and Alex for making my last move,hopefully,a pleasant one.James D.
Great serviceYulia S.
Everything was goodhamilton C.
Excellent customer service. Would go back there in a minute if need be. Will def recommend this place to all my friends. 100 % customer service. Went above and beyond helping me out ??Kevin F.
Le client n'a pas laissé de commentaire.Sheridan A Q.
Excellent service provided...highly recommendednaveen R.
Easy and convenient. The staff was very friendly and professional. I would definitely will go back on my next rental.Abraham N.
First time using this location and very pleased. Will certainly recommend.Fran S.
Le client n'a pas laissé de commentaire.Deborah S.
Le client n'a pas laissé de commentaire.Josh W.
John was super helpful and kind! I had such a wonderful experience and would definitely recommend this U-Haul location to anyone. He was very sweet and offers free coffee to all his customers. The van was also well kept and easy to drive. Thanks John!DANIELLA V.
Too expensiveGianluca R.
Le client n'a pas laissé de commentaire.Marcellus J.
Le client n'a pas laissé de commentaire.Laura S.
Le client n'a pas laissé de commentaire.robby B.
Everything went great. The gentleman I Old Bridge was very friendly and informative! Great job. I hope I don't have to move again, but if I do, I will definately use U-Haul again.Cynthia H.
Overcharged for gas refill. The truck was rented with 103 772 miles and returned with 103 797 miles. Which makes it 25 miles usage. The load was very light, just voluminous. Put 2,45 gallons before returning. Got charged additional 9,20 $ for 2,3 gal more. So either the truck has very poor gas mileage or they plainly overcharged. Both ways it does not look good.Andrey N.
The main office that calls the day before your pickup is not very friendly. I have now rented 2 times and both times had to pickup in a different location then I wanted to.William L.
Le client n'a pas laissé de commentaire.Jared M.
Truck was new and they were friendly and helpful They should only rent to non smokersgail D.
Le client n'a pas laissé de commentaire.Nrusingh B.
They didn't have my pre-reserved hand cart available.Rosemarie G.