Check engine light was on and I was over charged. I should have taken picture of mileage and I didnt. Lesson learned. I was supposed to receive call from general manager and never called. Now dealing with customer action file. Make sure to have proof of mileage.
Nancy B
Customer Reviews for EZ Pack N Ship Ect Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent service à la clientèle
Jose AEverything went perfectly
Shirley KNo one was there. Dropped off the trailer and hoped for the best.
john eThe location is not really U-Haul friendly. The worker was nice but the entire business was chaotic as they perform multiple services. As for equipment inspection, the drivers side wiper was clearly loose and eventually fell off 100+ miles into my drive. I had to replace it at a truck stop.
David DSame deal. The UHaul app abd website were extremely useful helpful. The staff at the site assisted with the return.
Amanda BThe usual was severely damaged and could’ve killed me ; the steering wheel was not even able to be straightened and the breaks barely worked
jean lThe truck itself was so mechanically unsafe to drive. In order to drive straight, the wheel had to be held 25 degrees to the right because the alignment was so bad.
Samantha CEverything was to satisfactory.
john sThe trailer wasnt clean. i had to hook it up myself. this is not good.
David PWasnt given the equipment I ordered. Tried calling the store twice and left a message about the missing equipment and no one called me back. Had to do our move without the equipment.
Kevin BI would definately recommend this to my friends. The young man that waited on me was professional and very helpful. Thank You so much kind sir.. Altho I could have used more physical help from my friends, Your positive attitude made my move easier. Glad i went to this location..I had originally gone to the place on 52nd street an wasnt pleased with the service there. so came by YOU in Kenosha
Laura VThere should be a QUICK way to get WRITTEN confirmation of the vehicles return-condition. The guy couldn't give me that AT ALL. Ridiculous!
JUSTINA SGas mileage was lower than I would have expected, tune up maybe?
MILES DRien
Michael BNothing, Staff was very efficient and polite.
Mark HHave vehicles parked closer to the storefront, really inconvenient to walk back and forth multiple times for pick up and drop off
Andrew HThe previous people that rented this trailer before us left all 3 doors unlocked. Maybe specify to ensure all doors are locked before returning the key. Also, the passenger door will not open from the outside when the door is unlocked, the driver has to open it from the inside.
IVONNE MDo everything in person because the Uhaul online service is absolutely TERRIBLE. They could not help me at all. They were supposed to text or email me a code to get in the lock box to pick up the key. They never did. If it weren't for the nice gentleman in the store, I would not have been able to move that day. I called them twice and sat on hold for over 10 minutes each time and no one picked up my call. There was not even an option to have them call me back. When I returned the vehicle, they wanted me to take pictures and submit them, along with the mileage. I did everything correctly on my end only to find their software was "unresponsive." They should not say you can do everything remotely if their system is not equipped to handle it. It was very stressful overall, but the store was great.
Tina SThe personnel was nice the uhaul was filthy when we got it. We had to clean the front cabin where you sit down at. And we had to sanitize it due to covid protocol.... I would recommend some kind of step to put inside or attach to truck for people who are shorter like me of 5 ft tall
TIMOTHY CCustomer service was EXCELLENT. Pick-up and drop off was super easy.
PAUL MNothing the service was excellent
Marry BHave the product that we requested in the van. (Furniture dolly)
Julie SNothing this was super easy and made moving a whole lot easier
Marisa OWe drove under 8 miles in a vehicle and the fuel gage never moved. We got charged for 4 gallons of fuel, an additional 11 charge. Ridiculous. They just charged my card without notifying me.
JONATHON SI had no problems
Mark F3 stars for online check-in 5 stars for check-out over the counter We did the online check in, which was a bit frustrating. It took 20 mins to go through the process. The online agent was 'somewhat' helpful. Check out process at the counter was a breeze.
Stephanie LThe website gave a code for the key pickup, but didnt tell us where the lock was. We spent 10 mi utes looking for the lock. And $10 for a cleaning fee? Really, just last week i rented a u-haul from another place that smelled like a farm; all i did was move a bed and dresser and you have the audacity to charge a $10 cleaning fee.
Kaylene KQuick fast service.
Jasmine QI had asked to do the pick up in person and received no notification that I would have to do it on mobile which caused a bit of chaos with my moving party.
Sara POnly problem I could see with the car hauler was the handle on the tongue jack was facing the back of trailer normal cars I don't see a problem with newer cars but I was hauling a 1968 Chrysler Newport so the bumper was close enough to the bumper that I couldn't turn the handle. If the handle was facing front it wouldn't have been a problem. But it was a very nice trailor and got the job done.
William FI was disappointed that I would be expected to pay for the gas I used in addition to the 89 cents per mile fee. My previous experience with uhaul a few weeks ago with a 17ft truck did not require me to refill the gas.
John STook over 15min to do the computer stuff,,,really?!
Verlan VKeep your Customer Service excellence going foreword. Good job !
judy kNOTHING. EVERYTHING WENT WELL - TRUCK WAS THERE TO PICKUP AS PLANNED, CHECK OUT WNET QUICKLY AND RETURN WAS NO PROBLEM. WOULD RECOMMEND AND WILL USE AGAIN.
BONNIE SOnly issue we experienced was we were given the wrong equipment dollies and did not know about it until we pick everything up. It wasn't a big problem, though knowing ahead of time would have been better.
Miguel Hthis place is very pleasant to work with from start to finish , thank you U-Haul
David BVery EASY-IN / EASY-OUT Pulled up my reservation, I was out the door quickly, the return went just as fast. Vehicle was in Very Good condition.
Paul GThis location was professional and easy to work with but our over all U haul experience was terrible.
gary hMake sure the mileage is right plus if u send someone across the country make sure u give extra miles for construction and detours
Dan SThe web site at uhaul has some issues, user difficulties. Customer service was great, professional and friendly at pickup and drop off, thanks to all, !!!
Jeffrey MSteve, the employee at this location was very, very helpful. However, our overall experience with U-Haul was awful. Repeated phone calls, one in particular with an employee named Marcus Bell (or Ball) set us up with a trailer in Grayslake and when I went to that location there was no trailer available, the pick up date was a day off and our last name was in the system as Bond, not our actual last name Every person I spoke with asked us the make and model of our vehicle. When I said we have an 18 suburban everyone always replied, "great, perfect" The trailer's brake cord was not compatible and couldn't be plugged in to our car so we had to purchase an adapter. This was our first experience renting with U-Haul and most likely will be our last. Every person we talked to had a different story/option/explanation. Very disappointed and frustrated with U-Haul.
AMANDA VGreat customer service and the truck was very clean and ran good. Would definitely recommend this U haul location.
Chris TThe truck needs some work done. Noticed the steering wheel would shake when braking and the smell of burning oil. Also you could tell people smoked inside the cab, noticed the odor stale smoke. Also the back needs to be cleaned out better. When I opened the back there was dirt all over the floor. I'm giving the location 5 stars due to the employee of set location, professional and friendly.
Timothy C