Customer Reviews for EZ Stor All
(U-Haul Neighborhood Dealer)

Évaluation :

5

19,95 per day is very misleading. After the small truck one day 159 miles total 250,88

Évaluation :

5

He was very helpful

Évaluation :

2

I was not happy. Too expensive

Évaluation :

5

Very fast efficient process

Évaluation :

4

The person helping me when I picked up the U-Haul was great. The picking up process went smoothly. However dropping off did not. The app timed out at the end and never sent a confirmation that the drop off was completed, so I had to call U-Haul customer service. I asked for a call back due to wait time. The first callback dropped the call as soon as someone supposedly came on the line. The second person was very helpful. However, this added an extra almost hour to an already very long day.

Évaluation :

5

The battery was dead and had to be jumped. Apparently someone left a light on and drained the battery. Other than that all was good

Évaluation :

2

was not told when I rented the truck it would be 0,62 cents per mile. Was told I was being 157 miles along with the daily rental. Also I had to keep the truck extra days and did not know the insurance was added on a daily basis. The truck sat in my yard for 17 days before we were able to unload it .

Évaluation :

5

Staff was friendly.

Évaluation :

4

Return equipment process is excessive.

Évaluation :

3

If a reservation is completed online, allow an opportunity to verify all information necessary to enable a faster and smoother equipment pickup experience.

Évaluation :

5

Need more appliance Dollie’s.

Évaluation :

5

Everything was good ..Had a Great transaction

Évaluation :

3

The truck had a roof leak. Also when trying to fill the gas tank the pump would click off. I wish it had cruise control and Bluetooth as I can talk on the phone hands free.

Évaluation :

5

He was so nice and professional and helpful

Évaluation :

5

Very difficult to get the key out and no live help on site. This caused me to spend to much time getting the truck.

Évaluation :

2

For a facility that is so well lit and everything under surveillance, it is beyond ridiculous to turn off a CODED gate at 7:00 pm. I came with my $1,000-day movers to unload my unit, and because it was 8:00 pm, I was not allowed access to my property. MAYBE I could understand a midnight cutoff, but 7:00 is completely ridiculous. There is nothing "EZ" about "EZ." The name is a joke, and I would never, ever recommend a place that refers to people like me as "riff-raff."

Évaluation :

5

Correct the closing hours for Fridays

Évaluation :

2

Fix the dang AC

Évaluation :

5

It was effortless to work with this business

Évaluation :

5

Everything was great!

Évaluation :

4

All was great except they didn't have the 12 furniture blankets that I paid for in the truck. Had to use blankets from my house instead. No big deal just $10 gone to waste for nothing.

Évaluation :

3

We have been using this facility well over 10 years and was forced to move because owners would not allow me to store my motorcycle. I had a motorcycle with the previous owner and never any problem and have always had renters insurance with previous owners.

Évaluation :

4

Have the vehicle fully fueled instead of 7/8

Évaluation :

5

The location is good and the facility is clean and well kept. The staff is great and keeps an eye out for things.

Évaluation :

5

I absolutely enjoyed the service here. Its very affordable and the staff treats you like family. Im surely going to miss them.

Évaluation :

5

Everything was great but I would make using the app a bit more easy.

Évaluation :

5

Everything went well until the roaches came out. I'm so terrified of them & wasn't able to drive truck. I was able to get someone else to drive uhaul.

Évaluation :

5

Y’all made the process very smoothly

Évaluation :

4

After hours drop off. Plenty of space to park the truck.

Évaluation :

5

The lady that help me with the process was very nice and knowledgeable I will come to this location from now on one of the best.

Évaluation :

5

The location is perfect and the workers at EZ are amazing. I couldn't get the app to work but everything was fantastic!! Would use again and would recommend!!

Évaluation :

5

The staff very friendly, will definitely rent a storage unit again

Évaluation :

5

Sweet people. Good service!!!

Évaluation :

5

It was fast and easy, the customer service was good also.

Évaluation :

5

Sharon was absolutely wonderful and was so incredibly kind. I love her and would marry her if I could!!!??

Évaluation :

5

This storage facility is very well run by pleasant, professional folks. They are always prompt in responding to voice mails and messages and made me feel like my business was truly appreciated.

Évaluation :

5

These units get broken in and when it rains sure things get wet inside of it

Évaluation :

5

Great to work with

Évaluation :

5

I have never been treated more poorly by any company in my life. There is really no leadership. Everyone felt they were in charge. Got different stories from everyone. Finally had to move out after continuous harassment.

Évaluation :

3

make your lock box lock more user friendly

Évaluation :

1

Reserved truck through truck share. When I arrived at allotted time truck was there but the website said not available for pickup. When I called the U-Haul customer service line I was told there was nothing they could do except move my reservation back to 2 pm for a smaller truck at the same rate. The person running the storage location didn't arrive until 30 minutes after they were scheduled to open and no one offered any accommodations for failings on U-Hauls end. Very disappointed with the whole process. Truck also needs the window on driver side sealed it sounded like I had the window open the whole time I was driving

Évaluation :

5

Rats  got into my storage unit, they didn't tear up much. Take care of the rats!

Évaluation :

5

Great place !

Évaluation :

3

Manager was helpful and knowledgeable when he arrived, but I had to wait an hour outside the gate (along with on the clock unloading service labor) after the posted 9:00 open time before I could gain initial access to the storage space that reserved on-line the prior week.

Évaluation :

5

The lady in office was super nice

Évaluation :

3

I was told my reservation was for a completely different location. Then I finally make it to the correct one and the key was in the wrong drop box and I was given the wrong code for it. I had to wait close to 10 minutes in the freezing rain trying to get assistance so I could pick it up.

Évaluation :

5

I ordered 20 furniture pads/blankets and, though I was charged for them, those pads were not in the truck. Please remove that charge from my invoice.

Évaluation :

4

The only problem was it took me about 2 hours to get the truck using the 24/7. I had to call the 800 number for some help cause the combination lock code wouldn't open the lock. I ended calling about 3 times waiting over 15 mins each time to speak with someone. Finally the last person was really helpful who ended up calling a technician out, who I had to wait 30 mins for. He couldn't open the lock Either and he finally cut me a new key for the truck so I could get on my way!!! He was great and very helpful.

Évaluation :

5

No one was there for time of pick up. Ppl was waiting for hours. Now I have money taking from my account and need back

Évaluation :

3

My pick-up destination was changed to another one and no one called me to let me know. I did received an email but I didn't check my emails before leaving to go and get the truck so I went to the wrong location and there was no one at that location and I tried to call the number and no one answered. If this location was not operating then it shouldn't have been on the list to pick.

Évaluation :

5

Personable and friendly staff. The best U-Haul/storage place in Mobile.

Évaluation :

5

Great guy!!!! Thanks so much

Évaluation :

5

Have return days on days the store is open and not charge for extra days if the store was closed on the normal return day

Évaluation :

4

I ordered 1/2 dozen furniture pads and only one was in the truck. Ensure proper equipment is in the truck and ready. No other issues.

Évaluation :

1

I am highly upset!!! First off the guy walked out and looked at the trailer before we left and said we were good to go no more than 1 hour after we had the trailer the tire kept going flat we have stopped over 4 times to put air in the tire and so I have been trying to contact the uhaul none answers so the tire blew out 3 hours ago!!! And we have been sitting here wiaitng on assistance !!! I am pissed my dad has heart issues along with other health problems!!! So it is taking over 3 hours for help to come so I will say this if we have any issues refarsign this breakdown I will be contacting my attorney because when I pay for something I expect matters to be handled accordingly because I paid for insurance it shouldn't take someone this long to come help so I want my money back because at this point this trailer is about to be stopped off at any uhaul this is ridiculous I've by far had the worst experience with this company and will no longer do business with you'll if this happens when you experience issues with a vehicle i will not be spending my money anymore this process takes to long and is ridiculous I've never experienced something like this

Évaluation :

5

Great!!

Évaluation :

5

Lots of room to drop off after hours.

Évaluation :

3

The location was fine, the truck was in good shape but the experience of the automated pickup via the uhaul website/app was terrible. I'd have rather dealt with an I'll tempered agent than the app. It would have been less tedious and more efficient.

Évaluation :

5

Closed . Was told to drop anyway we did

Évaluation :

5

She was extremely helpful and pleasant

Évaluation :

5

Keep the same employees!!!!