Customer Reviews for Fairfield Self Storage
(U-Haul Neighborhood Dealer)

495 évaluations

226 Passaic Ave   Fairfield, NJ 07004

(862) 703-3192

Heures

  • Lundi
    De 8 h am à 5 h 30 pm
  • Tue–Thur
    De 8 h am à 4 h pm
  • Vendredi
    De 8 h am à 5 h 30 pm
  • Samedi
    De 8 h am à 4 h pm
  • Dimanche
    De 8 h am à 3 h 30 pm

Services dans cet établissement :

Pour nous contacter

(862) 703-3192

226 Passaic Ave
Fairfield, NJ 07004

Services dans cet établissement :

Heures

  • Lundi
    De 8 h am à 5 h 30 pm
  • Tue–Thur
    De 8 h am à 4 h pm
  • Vendredi
    De 8 h am à 5 h 30 pm
  • Samedi
    De 8 h am à 4 h pm
  • Dimanche
    De 8 h am à 3 h 30 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Lily Y. 
Évaluation :
5

My truck broke down at the end of the night. The truck would not start., Uhaul roadside took over an hour to come help. It was absolutely horrible. I want a phone call Andrew Blume 201-924-9382

Andrew B. 
Évaluation :
4

Continue doing what you're doing it's like the saying "if it aint broken don't fix it" Thank you!

RENE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
1

first 2 vans had faulty tire pressure guages since they both had low pressure indication. the van i got had next to no gas in it. i filled the tank at a cost of over $ 90. and went 92 miles, the tank was returned with over 3/4 tank and hey credited me with $15 as i see it i should have gotten at least $70. it was a rip off and i will contact corporate!

william R. 
Évaluation :
4

Associate was helpful but unenthusiastic. A little goes a long way. Truck was at 1/4 tank but only because of how it was parked. As soon as I left the property, truck was at 1/8 fuel. Would be better if trucks gauge was more accurate.

Aleksander O. 
Évaluation :
5

Well I just wanted a van for a short moving trip. I did not like the million add-on offers I had to say no to over and over.

Dave D. 
Évaluation :
5

The lady there was very kind helpful and humble ready to answer questions and elaborate. The best i dealt with, a human to human.

Ahmad C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly C. 
Évaluation :
5

Merci

Gary R. 
Évaluation :
5

Jessica at Fairfield storage is excellent, professional, very knowledgeable. She made the process painless.

AMER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
5

jennifer DiGeronimo was very personable and helpful.

william R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth K. 
Évaluation :
5

The U-Haul online app and the staff members made the whole process easy to complete.

Wilfred P. 
Évaluation :
5

From start to finish it was a 10/10. Would highly recommend

Jenn G. 
Évaluation :
5

The staff are very friendly, knowledgeable and helpful. Great personnel always makes the difference!

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Clean. Easy.

Rex C. 
Évaluation :
5

The opening hours of this location was confusing. I assumed that it was open until 5 pm on Wednesday (July 20), but it wasn't. Maybe I misunderstood something. Anyway, the after hours return worked perfectly.

Peter J. 
Évaluation :
5

Great customer service from the woman in the office… It was painless and easy experience

nicole S. 
Évaluation :
3

Gas tank was less than half full when I picked up the van, however was listed as half full on the paperwork. Also ended up waiting for the office person to check me in. As a “retail” facility, was a bit surprised that no one was there when I showed up, though I was told over the phone that they would be there until 4:00 for the remainder of the day (I arrived at about 2:30). In addition the cleaning question on the app when you check the vehicle in is very misleading. I thought the van should have been cleaner than it was when I picked it up. (Would have though when a vehicle comes back from another renter the back gets at least a sweep and the cab gets a quick vaccume, but I guess you don't do that.) In any event, when I answered that I did not think it was clean enough for the “next family” the app try's to bill me $25. That's some BS for being honest. Car wasn't clean enough for a family when I picked it up. Good thing I read the itemized bill before I agreed to pay it. Feel free to call me with any questions 973-771-9548.

Derek G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura C. 
Évaluation :
5

Outstanding service ! Very impressed with staff and will definitely come back to that location!

Leslie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Giuseppe B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catrina Y. 
Évaluation :
2

I made it clear that I dont get text messages to my phone from large corporation yet the front desk was not flexible and did not care to accommodate. That behavior made the rest of my experience sub par.

Noveen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jorge V. 
Évaluation :
2

No internet connection on site. It took 45 minutes to reach a representative by phone as the office was closed on Sunday before 3:45 pm

SPIROS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel S. 
Évaluation :
1

New people behind the desk.

TAMMY H. 
Évaluation :
5

Our truck was a bit dirty but the ease of pick up and drop off was great.

Maria S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
3

Said place was open till 4 Pm on the door. No one was there when I got there at around 2:50 pm or so. Ended up doing mobile checkout.

Thomas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sujay M. 
Évaluation :
1

There were a bunch of problems that was mostly on uhaul, but temporary hours meant there was no one there to talk to, and the uhaul (which had changed locations twice) didn't have a second dolly and then I got harassed by uhaul for the truck not being checked in yet on Monday, even though it had been returned. This is my last experience with uhaul.

Shannon B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

NACI A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DANIEL W. 
Évaluation :
5

The website did not work for pick up or drop off. This forced me to leave the truck and pay extra for check in. The $20 fee should be credited back to me. I tried two different browsers and phones to try to use the drop off, both said “service unavailable”

STEVEN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
5

The location was great, however the app was terrible

Hans B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH O. 
Évaluation :
5

Vehicle was clean and smelled new Staff was friendly and professional I would recommend and use you again

WILLIAM R. 
Évaluation :
2

Go over final costs and fees better. Cost of gas, miles and fees. Was thinking 0,99 cents per mile and it was 1.99, not what I was told. Never mentioned refill gas? Wasn't happy with expecting a bill for 80 and being charged double that! Horrible overall experience

JEFFREY O. 
Évaluation :
4

I feel I have been overcharged est. given of $86, actual amount changed was $154. Very excessive for one day and 10 ft truck.

ANGEL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID K. 
Évaluation :
2

Not contact check-in and no one was on site. Stood outside in 10 degree cold to do transaction. Truck was not clean and the hand cart and blankets I paid for were not there.

Thomas M. 
Évaluation :
3

The van was not available at the location I booked it which caused a delay to the start of the move. The Fairfield location had a van. It was only 15 minutes away but that's additional time and mileage I hadn't planned for.

Jeff G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE C. 
Évaluation :
5

Need to clean fully between rentals. Interior debris as well as dirty bix storage area. Not terrible but should be clean

GEORGE H. 
Évaluation :
5

As always Jessica is always a great help

VINCENT C. 
Évaluation :
1

I arrived to find the worker and her son eating behind the counter. She seemed blaise about having a customer yet did not want to make any sort of contact. I find this interesting considering they both were not wearing masks and were eating while working. I also suspect her son who was sitting next to her wearing pajamas probably should have not been there. Maybe if this was the case the vehicle would have been properly inspected and found to have a faulty battery, which would have prevented this entire ordeal. The U-Haul I rented was dirty ( used cups and garbage on the floor). The battery died and I was stranded for over five hours in the freezing cold until a service tech came to jumpstart the vehicle. There was only one service tech for all of New Jersey and Pennsylvania. The fact that U-Haul does not have their own service workers blows my mind. The third party dispatchers gave false times and did not care that I was in a situation of possibly hypothermia or even frostbite. I was forced to miss work since the tech was not able to arrive until 7:50 a.m. The way this whole situation was handled was disgusting and inhumane. I am seriously considering suing. The only saving grace was Amy at Customer Service and Dominic at the facility I dropped off the U-Haul at. I also want to mention I arrived at this location at 5:32 and it was completely dark with no employees in site, yet the hours for this location were until 5:30. I will never use U-Haul again and will be sharing my awful life-endangering experience with all.

KATHERINE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN Q. 
Évaluation :
5

Very happy with the availability and service. dg

DAVID G. 
Évaluation :
5

These folks especially Jessica are just wonderful and always willing to go beyond.

VICTOR M. 
Évaluation :
5

This is the best U-Haul location in the area. I'm always thankful for the help I receive at this location.

FREDERICO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AKIRA O. 
Évaluation :
5

Excellent service

CARLOS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NATALIA C. 
Évaluation :
3

Fix vehicle return app, says pictures aren't current when trying to upload..

RICHARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Very pleased the staff was excellent

Christoph S. 
Évaluation :
5

The attendant Jessica was very nice!

ANDRE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER B. 
Évaluation :
5

Very nice experience, thank you.

Stephan M. 
Évaluation :
5

Great staff! The rental process is quick and easy and the staff are pleasant, thorough and make the process seamless.

BETH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE A. 
Évaluation :
2

We ordered a 15 foot truck. We ordered it for touchless pickup. Neither happened. Because the equipment was unavailable, we couldn't have touchless pickup, because of all of this we were behind schedule. I've been deeply disappointed by our last two uhaul experiences. As a result of the lack of equipment, and the delay to the start time of our contract, I would like a 25 % discount in the form of a rebate of fees paid this last rental. I am completely unhappy with my last two rentals. Uhaul needs to step up their services.

George A. 
Évaluation :
3

The guy who assisted me was very nice. Truck was surprisingly clean for a rental truck. The drop-off was simple with the step guide.

GERARD P. 
Évaluation :
4

Clean, professional and well maintained.

GREGORY S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MARK J. 
Évaluation :
5

I had to use customer service to add on a driver and also called the location to change return hours. The representative both on the website chat and at the Fairfield location were more than helpful. I would go to this location again.

FRANCES K. 
Évaluation :
5

The women at front desk very helpful, explained everything. Very easy online system to reserve truck and returning on phone very easy. Will definitely recommend and use again.

Felix L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMED J. 
Évaluation :
3

Was supposed to rent from Wayne which was close to my home but the mobile app was an awful experience and I could not get in touch with customer service for hours on end so I had to go to Fairfield. It was fine but the windshield of the van on the inside was so dirty I couldn't even see to drive

MICHAEL P. 
Évaluation :
3

Truck was clean but old. Pick location was changed from Parsippany to Fairfield. This added 15 miles (round-trip) to the trip and $15 to the cost.

Gerard B. 
Évaluation :
3

Your fueling policy should provide a full tank at the start or the rental and the consumer should return with a full tank That way would've only payed for fuel I used

TIMOTHY K. 
Évaluation :
5

truck was dirty inside / water bottles left in there. Smelled like weed was not washed or sanitized staff was excellent and very helpful....no issues with them at all

Chris V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKAELA D. 
Évaluation :
5

The gas tank was about 7/8 full at pick up. We returned it full and put a lot more gas in it then we used. It would have been nice if the vehicle was full at pick up to avoid this overcharge. Hard to refill it to the 7/8 level

LEONARD T. 
Évaluation :
5

I received the truck with gas tank about 1/4 full and I returned it with a little under 1/4. Figured U Haul would be filling for next customer and I am immune compromised so I try not to touch items general public uses. I agree with paying for 2 gallons of gas but to be charged $30 for a service charge was excessive and left a sour taste in my mouth

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Judith C. 
Évaluation :
5

Easy return. Would return or rent from here in the future.

Mark L. 
Évaluation :
5

jennifer is fantastic

KURT S. 
Évaluation :
5

No issues to note, very positive experience....minimal contact required, friendly staff. Covid protocols in place within the office.Online registration was great and quick. Safe and close parking to leave your car while you rent the truck

RONALD M. 
Évaluation :
3

We attempted to tell staff about the issue with the tire maintenance light and they truly didn't seem concerned at all. It just seemed like they wanted us to be done and leave. We were the only customers there.

FREDERICK I. 
Évaluation :
3

There were mysterious liquid stains in the cup holders and floor of the driver's cab as well as garbage in the door. The inside of the truck itself was littered with debris. The staff there was apathetic at best, intentionally ignoring me at worst. They were too busy on their phones to even look up as I picked up and dropped off the keys. I may as well been picking up from a lockbox.

Oi Yin L. 
Évaluation :
5

This location is always accommodating and the process is quick and easy. I rent trucks frequently and staff is always friendly.

BETH T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELISSA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS P. 
Évaluation :
5

I put over $ 60 gas in the Truck , it was filed to top and I only needed half a tank and I got no credit for the gas, If I had less gas you would have charged me not fair, Please return $ 30, to my Charge card!

Dennis M. 
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