May actual bill was 65.62, yet you debited my bank account for 71.43. When I brought this to the attention of your associated at the Fairfield location, she stated the the refund would be forthcoming in a number of days. No specific time. I stated that if my account was charged the 71,43 that there would be an issue. In a snide and demeaning manner she stated "For 5,81?". I said that this was my money not U-Hauls. She then commenced to hang up on me. Should I inform my bank not to let this debit go through?
SUSAN S.
Moving Truck Rental in Fairfield, NJ at Fairfield Self Storage
(Concessionnaire U-Haul dans le voisinage)
226 Passaic Ave
Fairfield,
NJ
07004
Services dans cet établissement :
Pour nous contacter
226 Passaic AveFairfield, NJ 07004
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 8h am à 4h pm
One-Way and In-Town Local Rentals in Fairfield, NJ 07004
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
- Rating:
- 2.0
Navigating website is a nightmare for on-line rentals. Wait time for help was over 30 minutes. Took 3 1/2 hours to get truck out of lot. Finally found another number - that group was very helpful. Truck was clean but clearly on it's last legs
PAMELA G.- Rating:
- 5.0
The A/C does not work at all on a sweltering hot day when there's heavy loading and unloading going on; and the van hesitates when trying to accelerate, then suddenly speeds up. Very scary and unsafe. Time to give this van some serious maintenance.
DIANE F.- Rating:
- 5.0
Jennifer has always been very helpful, kind and courtesy. Thank You Jenn for all your help. Angela M Grasso
ANGELA G.- Rating:
- 1.0
The two woman there were not public friendly. The trailer brake and blinker lights and brake assist did not work. When I reported it, they did not seem to care. When I said it was dangerous and needed to be fixed, the only acknowledgement was, "We'll look into it." Very inefficient personel.
LEONARDO F.- Rating:
- 3.0
Clean the trucks after use. Charge fees for smoking in vehicle.
Beth T.- Rating:
- 3.0
Nothing, All good. Easy to use Cell phone pick up and drop off.
Gregg Z.- Rating:
- 5.0
exellent
RONNY H.- Rating:
- 5.0
The women in the office were very friendly and helpful. The van was nice and clean and in great shape. I like the after hours on-line check-out. You might want to change hours of operation on website. It says that office closes at 4pm.
James R.- Rating:
- 3.0
The inside of the truck was filthy. The pickup experience was terrible. I was led to believe that I could easily pick the truck up with the web site. I wasted about a half hour waiting because I couldn't get verified. I had already sent my license but had to do that again. It asked me for addl ID which I didn't have, the addl. contact route didn't work. It was a terrible experience. I would only use UHaul as a last resort in the future.
Chris M.- Rating:
- 1.0
Returned the van after hours. Did not have my phone so tried to do the return when I got home but the location would not have been correct. Spoke to someone last night in home office and explained the situation. I was told it was recorded as returned at 7:15. But I should call location today to confirm. When I did I was told that I was to have charged the $20. So we are clear I WAS NEVER TOLD THAT IF I DID NOT USE THE TEXT LINK TO RETURN THE VAN I WOULD BE CHARGES $20. THAT IS UNACCEPTABLE!!
JEFFREY M.- Rating:
- 2.0
The vehicle needs to be usable.
Dhaval T.- Rating:
- 5.0
Staff is courteous, efficient and helpful.
ROBERT I.- Rating:
- 5.0
Easy check out service
Damani H.- Rating:
- 5.0
Everything was great! The people who signed me up were very friendly and helpful! The van was in great shape! I would definitely recommend this location and would use again! Thanks for the great service!
HARRY D.- Rating:
- 1.0
The manager who finished my paperwork wasn't wearing a face mask during the COVID 19 pandemic. Even as customers came in she would not respect the rules clearly in display to wear a mask. Her employees did in the same area as her but not her. She made zero attempt. She needs training and possible disciplinary action. Definitely not good customer service if you can't put a mask on during a pandemic
MATTHEW G.- Rating:
- 5.0
Agent was very helpful and congenial. He made the experience a pleasurable one.
DAVID M.- Rating:
- 1.0
Van was to be picked up at 7am, before office hours. No key was left in the lock box.
Gregg Z.- Rating:
- 5.0
The team at the Fairfield location are wonderful. Friendly, and helpful. Thank you
ANA A.- Rating:
- 3.0
One out 3 people I interacted with had terrible customer serves and did not wear a mask indoors.
Keith B.- Rating:
- 3.0
The blankets were all over the floor and wet when I picked up the truck. They had no dollies, which I ordered.
Daniela R.- Rating:
- 5.0
Make a training video of this location. Inside office area - IMMACULATE and Organized. Van - Immaculate with a full tank of gas (so much better for your customers). Most importantly - the two ladies working inside were efficient, friendly and kind. My experience is rated 100% POSITIVE!! THANK YOU!
Alan S.- Rating:
- 3.0
Truck handled the road poorly. it was stressful driving the 15' truck as the steering was too loose and did not give you a confident feeling that you had control over the vehicle. Would not rent this type of truck again. Customer Reps at the center were very good!
James K.- Rating:
- 4.0
Customer service rep Jessica was very helpful, knowledgeable and helped me with an issue on mileage. I was very satisfied with my first use of U-Haul Scott Harris
SCOTT H.- Rating:
- 1.0
It took over 45 minutes to check in & receive my keys. I called the uHaul 800 number & was put on hold for a half hour. I rented the truck for 4 hours starting at 9:00 am. I did not receive my keys till 9:25 but was told that my 4 hours started at 9:00. Very poor service at location, by your cell phone checking & by your 800 help line. I will never use UHaul again.
Louis D.