Your system had me going to 3 places to find my truck. Your supply chain system needs a ton of work. Your staff is catching heat for issues corporate should be handling better. I saw one guy have a confirmation but no truck at all. Had movers in place and an expired lease but no truck. The rep at the desk caught the heat for that. Do better. SmhCHRISTOPHER S.
Customer Reviews for Faith Properties LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lacey, WA 98503
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 8h am à 5h pm
- Mar : fermé
- Mer : 12h pm à 4h pm
- Jeu - ven : 8h am à 5h pm
- Sam : 8h am à 3h pm
- Dim : 9h am à 1h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.MARK PATTERSON H.
Le client n'a pas laissé de commentaire.CLISERIA R.
Trailer leaked and ruined a box of pictures. Running lights didn't work. The guy that checked out the trailer to me doesn't seem to know what he is doing.MICHAEL B.
A guy came in to help after we had to call mid day to get someone there in the first place. The man that showed up was super nice and a good guy but admitted that the regular guy went home earlier and he doesn't normally do the renting. It took forever and I wasn't able to get the small trailer I needed (even though it was sitting in the lot) because he didn't know how to fudge the hauling numbers in order to get me the trailer I wanted. So I â€œhad toâ€ get a much larger trailer than I needed.steve Y.
Le client n'a pas laissé de commentaire.Rebecca A.
Le client n'a pas laissé de commentaire.clyde C.
Le client n'a pas laissé de commentaire.MICHAEL B.
No one was in the office. However there was a number to call. Sign off the street need to be larger. I passed it up several times.MICHAEL H.
Le client n'a pas laissé de commentaire.DARRIN C.
We were there before closing nobody was there nobody answered the phone we left messages we knocked. The place was dirty disgusting.. I had to call around to find out where else I could take the truck and got ahold of somebody and they told me to go upstairs to the man's apartment. When he finally answered the door he was rude made it clear it was Sunday. It was obvious he did not want to do this. This was the worst experience I have ever had in my life with this company. This place should not be uhaul place.Pamela F.
Very good servicestanley B.
Not open at posted hoursDayken E.
Le client n'a pas laissé de commentaire.THOMAS E.
Le client n'a pas laissé de commentaire.Mark W.
Clean and very respectful! Will come here again.justin S.
Did not understand the 14 $coverage charge ????Anthony H.
Very easy location and veryhelpful staffGregory S.
Le client n'a pas laissé de commentaire.ed T.
Truck needed engine maintenance, and the passenger door needs repair. Cost me way too much in gas due to engine tuned rich. Graph uhaul used to tell me how much gas to put in caused me to overpay even more.Christine H.
I was charged 50,21 $ for 23 hour rental of a motorcycle trailer. I called and the lady said she would call me back. Haven't heard from her. U-Haul Contract 25891363Ronald H.
They aren't there during posted hours, never answer the phone and lack professionalismLisa D.
We arrived at our appt time. Person to check us in was not there until after 9 a.m. The reservation I made on 3/13/21 for a 26ft truck, we were told they had no truck for us. The person that was to have that truck back, hadn't dropped off yet. Guy couldn't get ahold of his supervisor, to release a 26 ft truck that was in back lot, for whatever reason. Guy called a couple places in area, no truck available. I called a couple places in Tacoma. We even considered getting 2 15 ft trucks, but couldn't even do that. Finally I told the guy at location to keep trying his supervisor, to see about releasing one of the trucks in back. He finally got ahold of him, and did release one, but we weren't even sure why they hadn't been released, if there was a repair issue or what. We finally drove truck out of their lot at 10:30. We were moving to Oregon, so not like a local move. Not very happy.Carla F.
This Uhaul location shares office space with a medical transport business. No one was available for turn-in on Saturday and had to be called in to unhook auto trailer from truck. Employee had serious difficulty getting auto detached from trailer. Upin turn in if truck on Sunday, website said location was open but no one was present when we got there. Left truck and dropped keys in box. This whole moving experience was awfulLisa D.
Le client n'a pas laissé de commentaire.mitchell M.
Le client n'a pas laissé de commentaire.Yvette T.
Le client n'a pas laissé de commentaire.John D.
Le client n'a pas laissé de commentaire.ANTONIO E.
Try cleaning the truck/s to include spilled coffee on the dash, dust and dirt on the dashboard, floor, unknown substance on inside of windshield. The box of the truck was filthy and needed sweeping. The ramp had rat feces on it. If I need to rent a truck again I will choose another location. On a side note the staff was friendly.John J.
Good timesDAVE W.
Le client n'a pas laissé de commentaire.Jon R.
Le client n'a pas laissé de commentaire.Mike D.
Super convenient. Great customer service. Merciyvonne U.
No one was there when I arrived for my truck pickup, but the vehicle was waiting out front. I had selected "after hours pickup" and was able to complete the pickup online except for the all important step of getting access to the truck keys.. which were inside the office and the office was locked up with a sign to talk to the Medical supply business next door. The person next door called someone who eventually showed up and gave me the keys after first saying he couldn't find my reservation, then suggesting that it might be at a different location (I assured him I was at the right location because I had complete the pickup online including vehicle verification with the one in the front), then saying the problem was that I had selected the "after hours pickup" option. Everyone was nice enough and the vehicle was in perfect condition .. but the whole thing took a lot longer and was more of a scavenger hunt than I expected. Probably 45 minutes from the time I arrive until I finally received the keys.John P.
Not a single person at this site was wearing a mask....don't think they owned any. We would have left if we hadn't needed the truck so bad. No social distancing was practiced. Truck was relatively clean but VERY wet in the cargo area.Hope R.
Have an actual employee working, not one from the medical transport company trying to do both jobs. Train your employee to know at very least, the computer system. For liability reasons I'd think they should know what the equipment you rent is called if not how to install it.Margo S.
Le client n'a pas laissé de commentaire.PAUL MICHAEL T.
Le client n'a pas laissé de commentaire.David H.
Very helpfulEric P.
Was many miles from where we requested pickupNancy B.
Friendly guy was very helpful about the areaDylan F.
Le client n'a pas laissé de commentaire.Michael P.
Put a sign at the uhaul office to go upstairs for serviceSteven L.
Location was not very obvious but the people where very helpful.Michael B.
the overall experience was HORRIBLE. I made a reservation for Interbay Seattle, but was told that it was less than 50/50 chance of my reservation working. Then I was told that my 6x12 was available in Cashmere WA (3 hours away from my home). I downgraded to a 5x8, but was told I had to pick up in Lacey WA (1 1/2 hours away). I was told I could pick up at 8AM. I showed up @ 8AM (sign on door said hours of operation 8AM - 6PM), but no one appeared until 9:30. the trailer was filthy and a piece of metal was hanging off the trailer. I don't know how you stay in businessRonald P.
Le client n'a pas laissé de commentaire.Timothy B.
The place I returned the trailer to was difficult to find. I almost jack knifed the trailer tweeting to get it into the lot. Better signage could prevent that.Brian M.
Le client n'a pas laissé de commentaire.Samantha G.
There was no one in the building. I was. Dry confused and leery about leaving the trailer.Courtney S.
The entire uhaul experience was a mess from start to finish. Extremely unorganized. Trailer itself was in good shapeJACOB ALLEN M.
Le client n'a pas laissé de commentaire.Kyle S.
Le client n'a pas laissé de commentaire.DAVID WAYNE G.
Super helpful and felt more like a friend helping me hitch a trailer than a business trying to get me for extra charges.Maria A.
Good service, quick in and out.Steve E.
No improvement needed. Thank you.NOE S.
It was an empty parking lot with only a single Uhaul sign and a drop box. No directions or staff available despite being a weekday at 1 pm.Shane M.
Nobody at office ! Returned middle of the day on monday . Then calls me on Tuesday saying im a late return ! Luckily I had called 800# and spoke with somebody that authorized a drop off . I also took pics to document return .Gary P.
Was over charged. Unprofessional staff in forks. I didn't have this truck for nine dsyd. Management passed me ftom person. Would like a review of this transaction.Angala M.
Drove around trying to find the place. There is a sign for another business at the address. Very confusing. There are U Haul signs, but again the address is for another business. We were told the truck would have a full tank of gas, it did not. We did not need more, but makes it very hard to put in what we used. The office wreaked so bad of smoke it was hard to breath and I left with a headache and smelling like smoke the rest of the day until I could get home shower and change. Owner did not wear a mask or offer to. He kept answering the other business' phone while trying to set me up. He was new to Uhaul so I don't blame him that he was learning, but maybe UHaul should provide better training. It took way longer than needed and delayed our plans for the day. We were given a final price over the phone and told that included everything. When we got to the office he added tax so the cost was more than we were quoted "with everything included".Randy B.
Dropped off the rental after operating hours.Sulaiman A.
Maybe add the drop off point to Google? It doesn't show up as anything other than an empty lot when you navigate. When we got there there was another Uhaul truck parked, which helped us identify where we needed to park, but without that it could be hard to tell. There was also a small sign that I didn't notice until we were parked.Christopher B.