Customer Reviews for Falls Service Centre
(U-Haul Neighborhood Dealer)

122 évaluations

323 Madawaska Rd   Grand Falls, NB E3Y1A4

(506) 473-5295

Heures d’ouverture

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed
Heures d'ouverture spéciales
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  • 6/1/2024: Fermé

Show All Hours

Services dans cet établissement :

Pour nous contacter

(506) 473-5295

323 Madawaska Rd
Grand Falls, NB E3Y1A4

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed
Heures d'ouverture spéciales
  • 2/23/2024: Fermé
  • 2/24/2024: Fermé
  • 2/25/2024: Fermé
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  • 5/31/2024: Fermé
  • 6/1/2024: Fermé

Show All Hours

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Bad customer service at the location was way over charged will not be returning

Kyle Marty P. 
Évaluation :
5

Great Service! Thank You

TOBIQUE VALLEY M. 
Évaluation :
5

Although in well maintained, that trailer was really old and had no tie-down points on the side rails. Just tiny little slots you can't get a strap through. (Maybe there used to be some other fastener system) I ended up damaging some furniture because I had no way to keep it from moving inside the trailer.

Eric V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin M. 
Évaluation :
5

Just have better lighting around the shop/building so you know where to park your vehicle s when the business is closed, other than that great people I only spoke with on the phone but very friendly and helpful.

Benjamin P. 
Évaluation :
1

I went an picked up my U-Haul from Falls Service Centre on Friday, September 22, just before 4 PM. To start with, they didn't have the size that I reserved. I reserved a 15 feet and got a 20 feet. So therefore, I was charged charged for a 20 feet and not the 15 feet that I reserved. When I got to Edmundston (where I lived), I made a stop at my workplace to pick up something and when I went to start back the vehicle, it was not starting anymore. I called back Falls Service Centre and they told me they can't do anything for me and basically left me there without any service and told to call U-Haul directly. Obviously no check-up was made on the vehicle. I called U-Haul directly and they asked me to explain the problem. Someone came to see the vehicle and told me there is nothing they can't do. I talked with about 3-4 persons from U-Haul and the last person I talked to accused me of not have enough gas in the vehicle so that's why it was not started. Th vehicle was at 3/4 to empty. She also told me that she can't gave me a new one until Saturday Morning, which was a problem for me because my moving date was the next day, Saturday, September 30, in Montreal at 11:30 AM. She finally told me that someone will come give me another one. They came, put gas in the vehicle to see if it would start, but it didn't again, so that was not the problem like one of your associate told me. It is now 8 PM, the movers I had were no longer available and had to pack until 10 PM at night. If I reserved a U-Haul for a specific day, it's because I need it the day of and not the next day. Also, I expect that the vehicle I'm paying 786 $ for, will work correctly and smoothly. According to your politics all the vehicle are "routinely inspected and maintained to the highest standard". This is not what I experienced at all.

Pier-Audrey B. 
Évaluation :
5

You've got this! I was very happy with today's service. Riley was awesome. I always enjoy the experience. Keep up the good work!

Timothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allan P. 
Évaluation :
3

Améliorez le service de retour pour éviter des frais supplémentaires.

Patrick R. 
Évaluation :
5

Riley and Danny are great to deal with. Solid. Down to earth good guys. They remember my name and banter with me too. Gotta like that. Great service. Excellent equipment. What more can you ask for?

Timothy S. 
Évaluation :
5

I really liked the 15 foot truck. It was perfect for my two bedroom apartment move. The folks at the Falls Service Center are excellent to deal with. It was a pleasant experience.

Timothy S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ron D. 
Évaluation :
5

Free coffee 🤠

Greg G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENDRIK W T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pebbles M. 
Évaluation :
5

This location did not have a 12 foot tandem trailer which would have been better but we made do alright , just took an extra trip.

Tim R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadine L. 
Évaluation :
5

Great location, employees were extremely welcoming, helpful and knowledgeable. Thank you all very much.

Dave Y. 
Évaluation :
1

I picked it up with 1/4 of a tank, returned it with 1/4 of a tank and they gave me a fuel surcharge of over $70. When I called to question they were rude, claimed it had less than it did and told.me to take it uo with uhaul head office cause they weren't going to do anything. We use uhaul a fair amount bit won't be using them or recommending them anymore in the future.

Emma L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen R R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michaeal B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lory L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louise P. 
Évaluation :
5

I sure will have a super good recommend as you are friendly and helping for the best . Thanks for your good service.

marius L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manminder K. 
Évaluation :
5

Nothing. Rental was streamlined.

MARTIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda P. 
Évaluation :
3

The lock wouldn't open for the key after we had the code and had to call someone to come help us because there was a trick to it. Awful check in procedure online .

Alex L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Merritt P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roland G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marek T. 
Évaluation :
5

I believe the service from this location needs no improvement!

Harvey B. 
Évaluation :
5

Vehicle needed to be service mechanically in front end. Shakes severely when hitting bumps

ANDREW O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvain L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy B. 
Évaluation :
5

Excellent customer service. Transaction was quick and easy. Would recommend to anyone,

Marcel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Merritt P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michele C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Merritt P. 
Évaluation :
5

I have rented uhaul trailers for years and it this by far the best location yet, the staff are very courteous and professional, they have it prepared and handy for your arrive hook-it up for you, you don't have to do nothing. Thanks for the great service,

Luc G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH L A. 
Évaluation :
1

I was charged a $60 deposit an I was suppose to get the money returned to me after I dropped off the uhaul.i never received my deposit back

Bridgette G. 
Évaluation :
5

Super customer service!

MICHELE C. 
Évaluation :
5

I reserved for pickup in Edmundston but I had to go to another location to pickup the trailer.

daniel O. 
Évaluation :
5

I wish the fuel gauges were digital. It can be challenging to get the needle right where it should be when I bring the truck back. I love your service, friendliness, and suggestions on how to save money with my moves. Keep up the good work. You guys are awesome to deal with.

Timothy S. 
Évaluation :
5

Just keep up the good work!

Timothy S. 
Évaluation :
5

Have dealt with this team before and great to work with. Will be more than happy to work with them again in the future.

Angus M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald B. 
Évaluation :
3

I paid for a dolly and didn't get it

Chloe B. 
Évaluation :
5

Nothing I can think of it was excellent service

Al P. 
Évaluation :
5

I was disappointed I had to call back myself to find out that the trailer I wanted was not reserved from the original location When I had asked for it one month ahead of time. I had to change to a smaller version that is why I changed the pick up location for my convenience had great service from Grand Falls Ok tire & Glass thanks.

Lionel O. 
Évaluation :
5

Eric (the owner) and his team made sure call good to go for my long trip.. Thanks a million Eric

MOUAIAD H. 
Évaluation :
5

Really good customer service you guys are hilarious :)

Mélanie D. 
Évaluation :
5

Super service. Personnel super accueillant. Merci

Lyne B. 
Évaluation :
4

My trailer wasn't there had to take a 6X12 but very happy with providing another one

Mario P. 
Évaluation :
5

Nothing - was the smoothest UHaul experience we have had!

Vince S. 
Évaluation :
5

Quick/professional and Courteous

DAN L. 
Évaluation :
5

Very good service

Denis W. 
Évaluation :
1

Charged me extra day extra insurance plus late fee where truck was return following day at 1. When picked up only half tank of gas knowing I was going over 200km one way

lori G. 
Évaluation :
1

Uhaul was full of mud on the passenger side of the dashboard. There was a muddy shoe print on the dashboard, and mud all over the door.

Chad D. 
Évaluation :
5

Very good service

dennis W. 
Évaluation :
5

We were satisfy completely!

Chanel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roderick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvain L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

daniel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chantal F. 
Évaluation :
3

Have the right equipment( 4 dozen of blanket and not just one )on hand and not assume client is ok with a 15' truck insted of a 20' one without talking to him directly. In luck the lady at the 1-800 number helped me and manage the situation very well.

Danny L. 
Évaluation :
5

OK tire in Grand Falls provided excellent customer service. Made a very pleasant experience for my first time using U-Haul.

isaac T. 
Évaluation :
4

It was good

MATTIEU ROGER C. 
Évaluation :
5

ERIC TEPPER super nice. Even met me on day off & helped hook up tow trailer. Went above & beyond to assure me of the reserved rental equip needed for our move from Canada to Florida.

Jayne H. 
Évaluation :
5

I am impressed with the folks at U-haul in Grand Falls. They are great to deal with. Eric and Kevin know how to treat the customer well. The equipment was clean, well maintained and served my needs well.

Timothy S. 
Évaluation :
5

I had some trouble with the web program. I could not get past the part where you type in the odometer reading and report on the fuel level. I took several pictures with my phone, uploaded them, but I got stuck in that page. I ended up quitting the application. Everything went perfectly with the equipment. I love dealing with Eric Tepper. He is a true gentleman. He treated me very well.

Timothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean Charles C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARLENE C. 
Évaluation :
5

The owner of this location as well as the location in Edmunston saved our move! After the U-haul schedular messed up our reservations 3 times!!!! We would have been left without a way to pick up our U-box if it wasn't for the owners of these 2 locations. We ended up having to paying way more than we were quoted and had to drive to another province to collect our U-box. But the owners of these locations worked together to make this disaster of a move better. We will never deal with U-hauls “service” Center ever again. I recommend calling the individual dealers locations instead if you want to have a smooth move.

Rose G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julie V. 
Évaluation :
5

The Inside Was Dirty ~~ No Windshield Washer ~~ Quite Pituful Actually ~~ And Upgrading Me With A 26 Feet U Haul And The Very Day Prior To My Trip Insted Of 10 Feet ~~Not Impress~~ Took Me Off Guard ~~ Will Never Rent A U Haul Again.

Cindy C. 
Évaluation :
5

Eric was wonderful to work with. The pick-up went smooth and quick. I would recommend this location to everyone I know.

Sharon H. 
Évaluation :
5

Great clean place with super great people

MARTIN M. 
Évaluation :
3

My employees found a pot grinder underneath the cup holder... nned i say more?

Maxim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keli S. 
Évaluation :
5

I am very happy with Riley's customer service! He does a great job. There were no unpleasant surprises.

Timothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luc C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFMarie H. 
Évaluation :
5

Erik and Riley always took care of me! Recommend them to everyone!

Cheryl W. 
Évaluation :
5

OK tire U-Haul center is a great place to fo business with. Friendly, knowledgeable and helpful staff. Bilingual service with clean facilities. Clean and well maintained equipment. Would highly recommend.

Marc V. 
Évaluation :
5

Staff very friendly great customer service

Gilles P. 
Évaluation :
5

I am quite impressed with Riley's customer service! I met Eric as well and he was very friendly and curteous too. Keep up the good work guys!

Timothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harrison B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ida N. 
Évaluation :
5

Eric was a great person to deal with. Very helpful and accommodating to a weekend pickup.

Stanley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles O. 
Évaluation :
5

Great place

MARTIN M. 
Évaluation :
5

Very good service! thank you

Pierre-Luc B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary M. 
Évaluation :
1

The inside wasn't clean. The window was very dirty. I had to stop at a gas stop to wash the inside of the windshield as I couldn't see much with the sun hitting inside when I was driving. Was low on oil . All 4 tires had a different air pressure. 73 , 79 , 65 , 76 . It cause me more on fuel do to this . I rented uhaul before and never in this poor condition. Not very please with ok tire from grand falls nb.

Paul F. 
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