This was the best interaction I've had in a long time as a consumer! The Uhaul agents were very professional but friendly they were knowledgeable about the process and gave great customer service I will definitely be returning and recommending to others!
Ivy C
Customer Reviews for Family Foods Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Thank you for great customer service.
ROBERT MNothing, Overall great experience
ELIZABETH ATook over 45 min to get the U-Haul, get the keys equipment wasn't in truck and truck on E. Then get charged an extended fee of 80 plus! I would never recommend this company nor ever use it again!
Gutia DPerfect
JULIUS KExcellent service à la clientèle
SABRINA EThe staff were friendly and very helpful. I had an incident and staff came and checked on me to make sure I was ok. I will definitely go back if I need uhaul services again. I will definitely refer anyone to go to the location I went to.
Melissa MNext time make sure broken glass is not in it
JOHN DHelp a brother out time.
Dewayne WThe truck wasn't ready for me. I was directed to a call center and they gave me a larger truck that was ready for the same price.
Julien AThe Customer service representative who helped me was very helpful and kind
SHERIKIANA TThe online process was easy and convenient I needed a truck after hours and got it thanks so much
Michelle WNothing, everything was good such as the service and friendly people.
Ruthie RNot charge a $25 cleaning fee when I left the truck clean.
Nick CEverything worked out perfectly!
CATHERINE lVery professional and will use them again.
Jonathan LHave someone at the desk when you say you're going to be open. Have less speakers playing stuff so the customers can hear you when you speak, or just speak up. Don't pitch other services/products while I'm just waiting to pick up my keys. I'm renting a U-Haul, I probably don't need to sign up for a TV service with 6 000 channels right now.
Christine SNothing.
Charlie HUnable to get the key out of the lockbox - had to call for assistance and was delayed significantly. Also, the U-Haul app did not work. Was on the phone with Customer Service for about 45 minutes trying to resolve U-Hauls system problem. Very frustrating. I have multiple upcoming trips where I plan to rent a truck, but will try and find another rental company as this was not a good experience.
Michael PYou need dowries on your trucks. Thank you
Sajdah MGreat Service
Tammi HThe gentleman at the front counter was extremely helpful. He was very patient, several walk-in inquiries came during my visit along with phone calls, he has very well customer service.
Kanisha AHorrible experience long wait to get the vehicle the transmission sounded like it was going out and they wrong miles was entered when I checked out so it was hard checking back in the truck and I was charged a cleaning fee and the truck was clean !
Laajaanai SMy Husband and I was at the location at 9am, we didn't receive at trunk until after 11am, was give the code to the code box for the key and there wasn't a key. The customer service representative in the store was unpleasant. She and I got into a heated conversation. My experience was unacceptable. HOWEVER, the representative on the customer service phone line was p Pleasant and helpful
will gMy experience was trash. They gave me a truck that broke down and put me hours behind on my time sensitive move. Annie in roadside service was the only decency. I got.
JacQuesha AEverything went very well. I recommend.
Gail FCustomer Service Was Awesome
Vida MNothing everything was good 👍.
Valerie BIf it would have been a complete mobile rental I would have given it 5 stars. I had my rental for mobile check in to avoid contact with people, however, I had to go inside a crowed store to get the keys. The store employee/manager was very polite and that would be the only reward in I would return to that location!!
TWANDA NVery friendly and speedy. Would definitely use them again!
MEGAN HJoey and Leah are awesome people. Keep up the great work.
Andre TEverything was wonderful thank you all so much happy holidays to everyone❤️❤️❤️
Regina CThey where so kind and awesome the service I will always go to them to rent again.
Quiana CCustomer service was terrible. Clerk was rude and had a smart mouth
Ahijah GAbsolutely excellent attendant at this facility. Highly recommended to my friends already
Kimme RImprove customer service. Harper Woods, MI location at family foods very poor customer service. Take pictures of the gas before and after to show that you put the required gas back before you returned the truck.
Larrmay bThe guy over charger me by $10 the sign outside says the 20inch is $29 but he still charged me $39.
Tatiana CNothing Awesone!!!
Antoine KWhen we arrive to drop the truck off, there was a lady at the dropbox ask for the key, but I put the key in the key slot
Lillie TMy experience was a friendly and smooth venture. Even though I didn't have a reservation at the time. It was like I had and the in charge people accommodate myself with as if I did. Merci
Reginia AI am not a fan of the new all electronic U-Haul system, so it was good to go into a walk-up location where I could actually speak directly with an authorized representative.
Gregory WI have no complaints …only about how much road side assistance was but the guy was professional it’s just the price for service is too high it’s ridiculous
Reahna HVery friendly. Love them
Percilla PHave the equipment that the customer pre-paid for and don’t double charge the customer.
Mark PTruck on inside was dirty with sand and rock and there was food bags in the front of the truck behind the seats
Crystal MVery friendly and courteous
Andrea PNo answering machine, don't answer the phone, and develop charges/services after you return the truck. $100 to $200 after I returned the truck due services I didn't want im the beginning. In the process of getting a $100+ refund back. I need all my money back!
LaMont DPretty good to me
Donald WI had a 2 day rental which was not due back until Tues., May 30 @ 10am. The truck was return on Sunday, May 28 @11pm. I had a $20 convenience fee charged to my credit card by the drop location. I don't understand why I'm being charged an extra $20 when the truck was returned within my 2 day rental period. The person at the pick location said just put the keys in the drop box when returning the rental. I should be refunded my $20.
Erika R