Customer Reviews for Familys Empire Multi Services
(U-Haul Neighborhood Dealer)

110 évaluations

925 Old Federal Hwy Unit C   Hallandale Beach, FL 33009

(954) 239-7482

Heures d’ouverture

  • Mon-Sun: 9 am–6 pm

Services dans cet établissement :

Pour nous contacter

(954) 239-7482

925 Old Federal Hwy Unit C
Hallandale Beach, FL 33009

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 9 am–6 pm
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Amazing vendor location

Menachem G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tolkyn K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adriana S 
Évaluation :
1

No one is at the location to get the truck and the to return it. No clear directions on how to approach this. Took 20-30 until someone showed up to give me the keys. Then, it took another 30 min to get someone over the phone to direct me to drop off the key. Could not close the contract as I was overcharged almost double. The service rep advised to leave the keys in the lockbox and call the following day to close the contract. The (800) 542-2675 didn't help, as they only tried contacting the site manager. Anytime he picked up, he was always not available to do anything as he's always away from the system. Multiple times told me he'll call me back, but never did. I've rented U-haul many times and never had these type of issues. This is horrible. I'm getting double charged and no customer service to assist. Will never use this location again and will alert others to do the same.

Oleg F 
Évaluation :
2

I have been to this location 2 previous visits and had issues with pick up of equipment. There keys have not been in the lockbox, no one at the store location, during the open hours, and encounter other customers experiencing g similar issues. I encountered additional mileage on this rental because I had to make additional trips to pick up my load because of the delay in picking up equipment.

JAMES T 
Évaluation :
2

Le client n'a pas laissé de commentaire.

German A 
Évaluation :
1

I found stuff in the trunk. Vehicle smelled bad Had trouble returning the truck due to issues with mobile app

Mendel S 
Évaluation :
5

More parking from returning vehicles.

Calshay W 
Évaluation :
3

There was no one there when I arrived. A man who happened to be there at the bar next door was the one who helped me contact the manager to let them know I'm there to pick up my U-Haul. There was at least a 30 minute delay before I got my truck.

sigal k 
Évaluation :
1

1 hr on the phone to pick the truck up, your system can't process my license and didn't send me any message. Once I got the truck and reach my first destination the appliance's dolly wasn't in the truck, your solution…. Came back and talk with the guy at the restaurant! Almost two hr for start my journey, and 10 miles more that you are charging me for your mistakes. A nightmare.

Carlos D 
Évaluation :
1

Never ever drop off here. Never open, never answers phone and denied I dropped of trailer. Good thing I took pictures. Go to U-Haul in Pembroke and Ask for Anthony. Terrific experience here and helped me deal with SCAM location.

Jason C 
Évaluation :
5

Highly recommend!!! Very helpful, professional, nice personality & made the renting process very easy which made my day easier. Moving is already stressful as it is, but when a company provides you with great customer service it makes a big difference.

maranda R 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Andres L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacque d 
Évaluation :
1

Never use that location! Completely unprofessional and fraudulent. After returned truck in same fuel level as picked up, made and submitted pictures with fuel level and mileage, have a receipt with empty fuel tank and $80 charged for refueling. Will send a complaint and open fraud investigation over my credit card

Dmitri I 
Évaluation :
5

Good service ,attencion

Gustavo G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERELLE O 
Évaluation :
5

The owner went above and beyond to help me.

john a 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mauricio S 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kasandra G 
Évaluation :
2

very unprofessional. There was a man sleeping on a couch who had me use his phone to call I assume the employee who was not present. truck was unswept and gas tank empty. While in motion something on the roof banged while driving the truck the entire trip. sketchy location for pick up.

MAURA W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIMON L 
Évaluation :
5

Great services, family care.

DANIEL W 
Évaluation :
5

I took a car to launch the boat. But it didn't have a device for towing a trailer and I had to buy a device.

Oleg M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra R 
Évaluation :
1

This is the biggest joke for a U-Haul pick up ever. The people are completely incompetent. The equipment was filthy, dirty and not to mention unsafe cracked windshield on the driver side check engine lights on low in operable tires. We had to have service come out twice to fix the rear tires. we picked it up. It smelled like somebody had been living in it. When we try to exchange it, they explained the only person that could do. That was their boss. It had to go through corporate. When I spoke to U-Haul, they were very helpful, making things easy as an exchange, but when my guys returned to take care of it , they were again told there was nothing they could do. Complete incompetency on part of this location again better as a quickie mart

JESSE L 
Évaluation :
2

Location very difficult to find. Once the location was confirmed after having to call customer service. The transaction was then processed by phone with someone we never saw in person. We then had to leave that location, following someone approximately 2 miles away to pick up the trailer. I have not yet received a receipt following the return.

LARK C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory L 
Évaluation :
1

Went to pick up after hours and the truck was parked so I could not drive it

DAMON R 
Évaluation :
5

Amazing service! Will definitely be back for sure.

Silviak S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANA A 
Évaluation :
1

Truck was super duty and had a really bad smell

Angel B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gani B 
Évaluation :
1

He change more money no good men

edwin j 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jean D 
Évaluation :
1

I sent a email to the person and still waiting respond they charging me more that was expecting and a cleaning feee I don’t know why ?

ALEJANDRO F 
Évaluation :
5

Good service. Friendly people.

SHIRLEY M 
Évaluation :
5

I recommend my friend and family

DEJEAN P 
Évaluation :
5

No need for improvement it was great customer service with a smile the van was very clean and gave me nice new equipment to use very impressive thank you for such a good service

Sharla l 
Évaluation :
1

The truck had garbage in the back and inside the cabin. On top of that, the location charged me for 4 gallons of gas although vehicle has been in a driving state for less than an hour

Archie N 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John Z 
Évaluation :
5

If you need assistance the owner is available to help

Denise R 
Évaluation :
5

Excelent service

Gonzalo T 
Évaluation :
1

They over charge me for gas. And I told him to check on the gas because nobody check it when i picked up the car. I have pictures to prove it

Christian P 
Évaluation :
5

Mr Robertson was very helpful. All went just as hoped

rhonda r 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christina A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES C 
Évaluation :
5

Everything was fine, just warning some dtuff on the van was damaged.

Ruben G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfredo R 
Évaluation :
5

Excellent job

Delvis C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yuliia K 
Évaluation :
1

Missing equipment No gas Employees wearing inappropriate clothes

SHAWN L 
Évaluation :
1

Truck was not ready when I arrived, inside of the vehicle was dirty and worst of all it had no gas. When I questioned the lack of fuel (which barely got me to the station) I was just told to return it empty. That doesn't help me of I can't even get to a station to fill it up. Awful experience

Oscar G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROHANSEN J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia P 
Évaluation :
3

It was hard to tell where to park the truck but the guy came out and helped. Better than pickup, but it wasn't pouring rain either.

Gayle K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Giovanni S 
Évaluation :
1

Muy mal servicio! Hice mi reservación para las 9 am y llegaron a entregar el camión a las 9,3 a.m , habían más personas esperando ! Lo devolví antes de las 5 PM cumpliendo con lo acordado en mi contrato eran 8 horas . Por un determinado valor luego tengo un valor cobrado por dos dias ! Que les pasa!! No vayan a este lugar!

ENEMECIA M 
Évaluation :
1

This place has HORRIBLE communication. We waited 40 mins just to pick up the key. We looked inside the business and saw someone sleeping and they wouldn't come to the door !!!!! Do not recommend this location !

AnnMarie H 
Évaluation :
1

I had pick up scheduled for 9am and nobody ever showed up at the location. I had to call U-haul and pay more $$ to get another truck. Now I see 2 charges on my bank account and my move was delayed 1,5 hours because of this. I also never received a receipt for the rental.

Paola B 
Évaluation :
3

The truck is INFESTED with cockroaches. Other than that, truck ran and operated fine. But the roaches were disgusting

CALEB J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spencer B 
Évaluation :
1

My pickup time and their opening time was 9 am and they were over 20 minutes late to open and offered no apology or anything when they arrived. They also gave me the vehicle with approximately 1/8 of a tank of gas. The first thing I had to do was take the truck to get fuel. Not a professional location in any way. I did speak with customer service twice and both times the wait times were below 4 minutes and they were very helpful.

Jorge B 
Évaluation :
5

Roboson at Hallandale was great.

john a 
Évaluation :
1

Provide a vehicle with a battery. Battery died in between moves!

Gilbert G 
Évaluation :
1

Location was not even open when I arrived. The owner of the location never showed up and sent his friend to talk to me over the phone. When we picked up the truck it had old the garbage from what I would assume previous customers. Truck looked very dirty as if it has not been cleaned in weeks. When I went to drop off the truck, nobody was there again no space to park. The truck had to leave it on the side of the side of the road. When I called the location to make sure I can leave the truck there nobody even picked up the phone horrible experience.

Jennifer R 
Évaluation :
5

Don't let the appearance of the surroundings worry you. The truck was ready and clean when we went to pick it up. The service was great. Even the return was a breeze. Would definitely do business with them again!

VINCE C 
Évaluation :
2

No one was there to talk to, had to do over phone. Had to knock on the door to the business next to it so they can help. They didn't have the reservation I booked, then they charged me extra without my knowledge. Had to waste time and call back to fix it. Truck didn't have any gas, very old and brakes were bad.

SOFIA F 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alicia M 
Évaluation :
5

Customer Service on time

Rafael V 
Évaluation :
5

Very smooth transition. Great location and friendly staff

demetrice m 
Évaluation :
3

Why was I charged two amounts for rent? 38,01 and 14,25? How many miles do you think I've driven?

vladimir p 
Évaluation :
5

Fast friendly service

Iris K 
Évaluation :
1

Rip me off, cuote was different, no one was in the location and i loss 2 hours waiting

Ramiro M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

claude b 
Évaluation :
1

Bad customer service. Tried to overcharge. Already put the complaint

Maria p 
Évaluation :
1

The experience was horrible, I set up a pick up time I waited one hour an half to get the truck they redid the whole reservation added a bunch of things I didn't want I said I didn't need . They said now they could t do anything about it . When I gave back they even charged me more 200 for no reason or even explained why just charged 2 days after more money.

Caio C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria s 
Évaluation :
2

After I left, they charged me an $11,55 fee and I do not know why. I filled up the truck to the mark and did not go over the mileage. Looks to be one of those fees that they can charge to squeeze by without anyone noticing.

Lucas L 
Évaluation :
5

Very good service I do recommend

JeanPhilippe V 
Évaluation :
5

The owner Helped me a lot and Checked me out

Smail C 
Évaluation :
1

Pick up and drop off location was a mess and employees were rude

Nidio P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto R 
Évaluation :
5

Quick easy and efficient!! Delivered on time as promised with only one hours prior notice!! Great guys and great operation

Michael G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orlando E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Violet O 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Valerie D 
Évaluation :
2

Le client n'a pas laissé de commentaire.

HELEN L 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pablo D 
Évaluation :
2

I had an unauthorized charge made to my card If $1200 I did not appreciate

RICARDEAU J 
Évaluation :
1

24/7 pick up did not work. Even the employee could not get the lock box with the key in it to open. Truck was filthy!! I paid for a dolly and it was not in the truck. I should be refunded my full charge. Avoid this location.

Brian A 
Évaluation :
1

Keep original on Line quotes. I got charge first 4 Times was was agreed and then after for my receipt received an additional charge . 3 Times whats agreed on total ingot charge 8 Times whats I agree ti pay for . Horrible wordest experiencia ever . I Will never use the service again . I Will talk all my friends and relatives About that and Inwill punkis him all my social media the prueba of my said with receipt la to alert people Dont use the service or trust give you guys a Credit card because you make unauthorized Charges .

ROCIO B 
Évaluation :
3

It is always the same, haul truck need to be cleaned before using them... most of the location don't even do a wipe inside the car.... which is not acceptable especially in COVID era

JEAN-MARC G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bruce B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yves R 
Évaluation :
3

It would be nice to have the equipment that we reserved available. Such as the dollies and blankets. Also I don't like that the gentleman who completed the transaction, added the premium insurance on our ticket when I had already reserved with the basic coverage. I dont appreciate being taken advantage of

MATTHEW S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH V 
Non les évaluations ont été soumises pour cet établissement.

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