Évaluations des clients Farmers Exchange

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Farmers Exchange

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EVELYN W. le

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Knowledgeable about UHaul product! Professional and helpful. Answered all my questions. Service Representative helped me choose just the right size to fit my moving needs. Sincerely

Gerardo P. le

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Amazing staff here

mark M. le

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Better communications between the uHaul corp and the vendor. I had asked for a Cargo Van for my four day trip and was told that I would be getting one. That the vendor had talked to uHaul and they agreed. I placed my order two weeks in advance so as to be sure they could secure the Cargo Van. But when I arrived to pick up the Cargo Van, I was told they did not have one. And that I could rent the 10 x 10 truck instead. I had no choice I had an event that I had planned months ago was committed to getting there. So I felt lied to and frustrated and up against a wall. I do not know who is at fault, but I will Never recommend this place again. Don't get me wrong, the people were kind and helpful, but the service was awful.

Sierra E. le

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Place said it was open online but when we got there it was closed. Luckily the U-Haul Hal made it super easy to drop it off anyway!

colleen F. le

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Easy return. No problems. Quick and simple.

Marion C. le

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Le client n'a pas laissé de commentaire.

Joe K L. le

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Tell renters about the spare tire.

Yejide D. le

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Return was too hectic. Went to three dealers before one could accept it.That was a bad customer service

Delfa R. le

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Le client n'a pas laissé de commentaire.

Judy G. le

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Le client n'a pas laissé de commentaire.

Carol L. le

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Very friendly, patient and kind!

Tarek A. le

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I drived only 3 miles and there wasn't any change in the gas sign, they took 15 dollars for gas.

Ester S. le

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The computer system was not accepting my certificate of $25. Jerry, the representative who was helping me at Farmer's Exchange, even showed me how the system would not accept my certificate. It would not give the option of accepting the certificate as a partial payment, then the remainder for my credit card. So, ultimately, the whole transaction had to be done from the start, which took a while,& I was not able to apply the $25 certificate/credit. Jerry even went above & beyond, by calling the customer service number, but was told that I had to be the one to complete my own transaction online, but I did not have access at that time. The representative on the phone could not help resolve the problem. It was very inconvenient to have to go through the whole process again, even though I had already confirmed everything was ready to go, since that same morning & even the day before when a representative called me to confirm. Turns out, the lady I spoke with, originally told me that the trailer I was reserving was not available at any other place here in Kingsville, but the one on 6th St. & one in Premont, TX, but because I had had a bad experience there with the owner, David, I refused to have to deal with him again. I mentioned to the lady that I had already called Farmer's Exchange & was told they had trailers available. I don't understand why she was re-routing me to Premont when there are two other U-Haul locations here in Kingsville! Then, she had a lot of incorrect information in the system regarding my reservation, which was frustrating! (My name, address, pick-up time was set for 5am instead of 5pm & drop-off location was set for Temple, Tx instead of Killeen, TX. Because of all this, I had to spend yet another hour on the phone with another representative, while en route to Killeen, who corrected the drop-off location. It took about a total of 3 extra hours to finally get everything on track, from the pick-up time, reservation, confirmation & drop-off). Making the reservation in advance, did not seem to do any good this time. Was also wondering if the $25 U-Haul certificate could be exchanged for a cash voucher or a general gift card, since I did not get to apply it to this transaction, even after several attempts. Jerry & another gentleman who helped me at the Farmer's Exchange were very helpful, courteous & even apologetic because of all the time it took to get this reservation completed. They showed great customer service.

Eugene M. le

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inspect equipment before renting out equipment.

Norma C. le

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Le client n'a pas laissé de commentaire.

Christopher M. le

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Le client n'a pas laissé de commentaire.