Customer Reviews for Farmers Exchange
(U-Haul Neighborhood Dealer)

Évaluation :

1

Was charged for insurance on trailer without being asked, plus trailer already had insurance from uhaul as part of the equipment distribution program.

Évaluation :

5

Nothing great job keep up the good work.

Évaluation :

5

MAJOR PROBLEM: I HAD TO RETURN THE TRAILER WITHOUT USE... The front part of the trailer was to high and couldn't accommodate the 2016 Dodge Dart. There would have been major damage to my vehicle. The trailer would have to be modified to accommodate the front lower bumper area... I WOULD LIKE TO REQUEST A FULL REFUND... Thanks for your help...

Évaluation :

5

Great job!!!

Évaluation :

5

Customer service was beyond amazing! Best place by far I have rented from

Évaluation :

5

Great customer service.. Highly recommended

Évaluation :

5

Very professional and respectful!

Évaluation :

5

Best U-Haul service I've ever experienced

Évaluation :

5

Best customer service I've ever had at a U-Haul location

Évaluation :

5

Customer Service was great

Évaluation :

5

The gentleman at this location was very professional and kind. He made sure we had what we needed before we left and was just as helpful when we returned.

Évaluation :

5

Jerry and Jennifer at Farmer's Exchange In Kingsville are awesome! Very knowledgeable, incredibly helpful and always friendly.

Évaluation :

5

This is the way UHaul locations is should be operated. Quick, smooth and friendly!

Évaluation :

5

Nothing else you does a fantastic job

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

4

The lights were not working due to a wiring issue on my vehicle. The guy who hooked up the trailer said stop by autozone, they can troubleshoot it. Autozone said we don't do that. I called the 1-800 uhaul number and had to go to corpus christi to get someone to look at it. They "fixed" the problem but still isn't working correctly. It would be nice to have a number that can give accurate information to troubleshoot issues.

Évaluation :

3

I actually reserved the U-Haul at a location in my hometown however had to go to the destined 30-minute location where the trailer I reserved was actually at. I did like the service at my hometown area and did enjoy the service from the U-Haul location where I had to actually pick up the trailer. However, I was not informed ahead of time that this was going to occur. I had to make a trip out of my reserved Hometown location to an area 30 minutes away. May be a good idea to inform the clients that they may have to pick up the reserved trailer/truck at another area location.

Évaluation :

5

Everything that was done was the best possible service. This was an example of 100 % satisfaction of service.

Évaluation :

5

I did not encounter the personnel, but the 24 hour contactless drop off was very easy.

Évaluation :

3

Only one guy does the uhaul process had to call to let uhaul know I turned my rental in becuz he was not there very inconvenient the old man dnt know wat to do never happen before y is there only one personnel wasn’t even there

Évaluation :

1

They lied to me and told me they were going to give me the money the next day cuz I told him I needed to pay the guys that move me and they said yes we are I'll help you out and I'll give you the cash and they lied to me unappreciate that at all. Now they're telling me I have to wait five business days that's wrong of them to lie to me

Évaluation :

5

Everything was good.

Évaluation :

5

Awesome great service and attention.

Évaluation :

5

People from Texas to Oklahoma were very personable and as welcoming as iT can get!!

Évaluation :

5

The owner was super nice and helpful. Showed and told me everything I needed to know.

Évaluation :

1

Absolute garbage Uhaul company is. We reserved a uhaul on Monday for a Saturday use. 1. The pick up location in Mercedes had no clue we were going. 2. Uhaul decided that to change our pick up location in Corpus Christi without our knowledge. 3. Corpus Christi is 2 and a half hours away from our original place. 4. Kept telling us there was nothing for them to do to get us on the road. 5. Finally was able to talk them into finding me something due to our reservation confirmation. And they found a place in Brownsville. An hour and a half away from the reservation location! Will never use Uhaul again. Unacceptable! Kept making excuses that I had the wrong phone number and wrong email on file yet I had the reservation information and many email helpful tools to get ready for my move! Unorganized and doesn't have any communication with their customers or subcontractors.

Évaluation :

5

Don’t change anything. Fast friendly service.

Évaluation :

1

They did not get the truck I reserved and they overcharged me and didn't apologize for anything.....very unprofessional

Évaluation :

4

Needed to rent the uhaul last minute and renting it went smoothly.

Évaluation :

5

Easy, affordable, great customer service. Keep it up and thank you

Évaluation :

5

Uhaul overall needs to do a better job of giving the customer heads up when equipment is not available or does not have equipment at a specific location. Thankfully, the owner of this location was very proactive and called me as soon as he saw that I was on his list.

Évaluation :

5

Knowledgeable about UHaul product! Professional and helpful. Answered all my questions. Service Representative helped me choose just the right size to fit my moving needs. Sincerely

Évaluation :

5

Amazing staff here

Évaluation :

3

Better communications between the uHaul corp and the vendor. I had asked for a Cargo Van for my four day trip and was told that I would be getting one. That the vendor had talked to uHaul and they agreed. I placed my order two weeks in advance so as to be sure they could secure the Cargo Van. But when I arrived to pick up the Cargo Van, I was told they did not have one. And that I could rent the 10 x 10 truck instead. I had no choice I had an event that I had planned months ago was committed to getting there. So I felt lied to and frustrated and up against a wall. I do not know who is at fault, but I will Never recommend this place again. Don't get me wrong, the people were kind and helpful, but the service was awful.

Évaluation :

3

Place said it was open online but when we got there it was closed. Luckily the U-Haul Hal made it super easy to drop it off anyway!

Évaluation :

5

Easy return. No problems. Quick and simple.

Évaluation :

5

Tell renters about the spare tire.

Évaluation :

2

Return was too hectic. Went to three dealers before one could accept it.That was a bad customer service

Évaluation :

5

Very friendly, patient and kind!

Évaluation :

1

I drived only 3 miles and there wasn't any change in the gas sign, they took 15 dollars for gas.

Évaluation :

5

The computer system was not accepting my certificate of $25. Jerry, the representative who was helping me at Farmer's Exchange, even showed me how the system would not accept my certificate. It would not give the option of accepting the certificate as a partial payment, then the remainder for my credit card. So, ultimately, the whole transaction had to be done from the start, which took a while,& I was not able to apply the $25 certificate/credit. Jerry even went above & beyond, by calling the customer service number, but was told that I had to be the one to complete my own transaction online, but I did not have access at that time. The representative on the phone could not help resolve the problem. It was very inconvenient to have to go through the whole process again, even though I had already confirmed everything was ready to go, since that same morning & even the day before when a representative called me to confirm. Turns out, the lady I spoke with, originally told me that the trailer I was reserving was not available at any other place here in Kingsville, but the one on 6th St. & one in Premont, TX, but because I had had a bad experience there with the owner, David, I refused to have to deal with him again. I mentioned to the lady that I had already called Farmer's Exchange & was told they had trailers available. I don't understand why she was re-routing me to Premont when there are two other U-Haul locations here in Kingsville! Then, she had a lot of incorrect information in the system regarding my reservation, which was frustrating! (My name, address, pick-up time was set for 5am instead of 5pm & drop-off location was set for Temple, Tx instead of Killeen, TX. Because of all this, I had to spend yet another hour on the phone with another representative, while en route to Killeen, who corrected the drop-off location. It took about a total of 3 extra hours to finally get everything on track, from the pick-up time, reservation, confirmation & drop-off). Making the reservation in advance, did not seem to do any good this time. Was also wondering if the $25 U-Haul certificate could be exchanged for a cash voucher or a general gift card, since I did not get to apply it to this transaction, even after several attempts. Jerry & another gentleman who helped me at the Farmer's Exchange were very helpful, courteous & even apologetic because of all the time it took to get this reservation completed. They showed great customer service.

Évaluation :

3

inspect equipment before renting out equipment.

Évaluation :

4

make online receipts available in PDF and Jpeg format as well as png. Uhaul owes me for being asked to return the truck early. I did return it early (1 day), while I still needed it. I will be looking to rent again the week of the Sept 16th.

Évaluation :

3

Actually have the right pick up location instead of sending me to a location 45 minutes away from my original location.

Évaluation :

5

All good!