Customer Reviews for Fast & Easy Sunoco
(Concessionnaire U-Haul dans le voisinage)

758 évaluations

3692 Tampa Rd   Oldsmar, FL 34677

(813) 336-6681

Heures d'ouverture de l'établissement

  • Lun - ven : 6h am à 7h30 pm
  • Sam - dim : 7h am à 7h30 pm

Services dans cet établissement :

Pour nous contacter

(813) 336-6681

3692 Tampa Rd
Oldsmar, FL 34677

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 6h am à 7h30 pm
  • Sam - dim : 7h am à 7h30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

This location was pretty busy when I picked up my truck. However the guy working there was efficient and very friendly during this process.

Scott S. 
Évaluation :
3

Cashier had a little trouble with checkout, not familiar with app Very friendly and courteous

Douglas H. 
Évaluation :
2

charged me for an extra day in error that was refunded after calling uhaul customer service. The dealer location will not answer the phone!

Dominic D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dawn K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn W. 
Évaluation :
3

I was disappointed that I had to drive 30 miles in the opposite direction to get the vehicle after 30 days advance notice. That being said the location was friendly and helpful.

Craig J. 
Évaluation :
5

Best U-Haul location I've ever been to and I've moved many times in many different states. Staff is very nice, well maintained equipment and facilities, they are attached to a gas station with well priced gas so it's impossible to forget to fill up, and the reservation and drop off processes are very quick and convenient.

Nick P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felecia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rich C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jetzabel G. 
Évaluation :
5

Rented from here several times always a good experience.

Nicole B. 
Évaluation :
5

Everything from pick up to drop off was super smooth. I will use this location again, I can not give any words of improvement since it w as great.

Gianni R. 
Évaluation :
5

Very friendly and knowledgeable. I had questions and he answered them all.

Joseph N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cyril F. 
Évaluation :
1

I picked up the truck at 10 am and the drop-off location was texting me by noon asking when I was dropping off the truck... I had a 24 hr rental and I was being harassed in 2 hours of that rental... totally unacceptable

Brenda I. 
Évaluation :
1

Did not have dollys when I got there. Charged me a fee for not folding 2 blankets and I thought I was doing them a favor dropping off early, apparently there's a “convenience fee” for that. A fee for everything. I think it's ridiculous I'm charged $45 for not folding a blanket. How many fees can you fit on an invoice? The guy who checked me out was new and didn't seem to be trained whatsoever. You guys can easily fix these minor issues with some training.

Fadi A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tami R. 
Évaluation :
5

Well done

Miguel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond C. 
Évaluation :
3

Had to wait 15 minutes for assistance because the only person working here runs the convenience store.

Dave W. 
Évaluation :
4

Get the "return" feature of the app to work. I tried EIGHT TIMES to photograph odometer and fuel gage, but the app wouldn't accept it. .

Jeffrey C. 
Évaluation :
1

When booking the truck I bought boxes and tape and those items were not received was told by you're authorized dealer I need to pick them up from another location which made no sense. So i was charged 18 dollars for 6 medium boxes and a roll of tape..also my total was 121.xx I was charged another 54.xx dollars when I drove 10 or so miles less than the estimated travel and fuel level was correct.... i request explanation

Brandon B. 
Évaluation :
2

It started off as $20 for a day, then it went to $74 for 2 days and when I brought it back it was $175. Check your prices, that is ridiculous

Derek C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT G. K. 
Évaluation :
5

BEST SERVICE!!!!!!

Gary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssa S. 
Évaluation :
3

While the customer service was great, the space where the U-Haul processing takes place is a bit cramped.

Howard D. 
Évaluation :
5

Everyone was extremely nice and accommodating. Great family owned business. Plus they are open 24 hrs. Great experience. Thank you!

Juan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia F. 
Évaluation :
1

It was a cluster and they should not be a Dealer!! What are you thinking???

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAURA L. 
Évaluation :
1

took 50 min to finalize the reservation in person due to lack of person present to use U-Haul software program on computer. Would never recommended this U-Haul location to anyone

Dana C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

christopher A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN Y. 
Évaluation :
2

The location was not ideal. However, the service was excellent and the vehicle was very clean.

BRIAN E. 
Évaluation :
5

Staff was very accommodating and professional.

NICHOL F. 
Évaluation :
3

Do not let Sergio's have the ability to rent your equipment they will give you a bad reputation

SEAN L. 
Évaluation :
2

Headlights barely worked, didn't want to switch gears and shocks are horrible.

Jennifer W. 
Évaluation :
4

Amy was very pleasant to deal with unlike the two Atlanta area locations.

TOMMY M. 
Évaluation :
2

The Truck was not maintained at all , the steering wheel and seats were torn, The floor was dirty, broken and worn off. While driving the tyre sensor would come on. The wind screen was not clean and at night had issues getting a clear view of the road. The sun shade was broken and did not have clamps.

Sourav S. 
Évaluation :
5

Nothing. This drop off was very smooth and the cashier came out to let me know where to park and what to do.

Timothy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL M. 
Évaluation :
1

The Indian woman was very rude and agurmentive and she refuse to give me the key.

Jeff W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAREN M. 
Évaluation :
3

Double check for mechanical/electrical problems.

Carlos C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMIE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria C. 
Évaluation :
4

The store needs better signage .

PATRICK B. 
Évaluation :
5

Friendly location. Fast and easy check in and out.

NIKKI J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKEL F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kerry T. 
Évaluation :
5

Very pleased with the entire experience. In fact, I plan to rent another vehicle this weekend from the same location. Vehicle was extremely clean, staff was pleasant and it was great on gas.

KYLE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole F. 
Évaluation :
1

Was a nightmare to pick up. Store was closed when I arrived and had to track someone down on the phone to help me

EMMETT O. 
Évaluation :
1

Wasn't attentive at pick up. Didn't open at 7am. Was told day before he'd be there early at 630, wasn't. Then called got Google number n told to text. After still waiting was told to just go. He told me day before is I just left trailer I'd be charged $20 MORE for drop off. I've used uhaul countless times n never had an experience like this.

ERIC C. 
Évaluation :
1

The customer service at this location is terrible. They had no idea what was going on or how to fix anything.

Grace T. 
Évaluation :
5

Nothing everything was great.

Brian G. 
Évaluation :
4

Since this is primarily a mini market and gas station, the ability to concentrate on the U-Haul customer is limited. They do the best that they can considering the circumstances.

Richard D. 
Évaluation :
5

Easy to work with and I was in and out very quickly.

EDWARD M. 
Évaluation :
5

Ace is an incredible uhaul vendor. Super easy to setup pickup times, very reliable.

NICHOLAS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERMAN O. 
Évaluation :
5

Happy to find a truck with you guys .. money save ..😍

ROSA D. 
Évaluation :
4

Don't charge BOTH mileage AND for gas.

Mary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Georges F. 
Évaluation :
1

The lady that help us with checkout was very rude and argumentative about where we parked the auto transport, and we were advised by a previous employee where to parked it. The auto transport was already disconnected from the truck, and the truck had to be parked further because Of the truck size, and she kept arguing that we should move it after we were already told where to park it and she was expecting us to move the truck again, connect the auto transport and move it to where she wanted it. I also returned the keys by 1400 on the 16th and never received the receipt like she said. I had to call customer service on the 17th to inquiry about it, and the customer service associate made it happen.

Jenny M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TINA K. 
Évaluation :
3

Truck Bay was clean, cab was not clean, blankets were not clean

Lawrence B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA A. 
Évaluation :
2

VERY long queue need 2 folks there at least

SUSAN C. 
Évaluation :
2

Verify equipment works and that the trucks are acyually cleaned. The lift for the auto transport would not go down all the way and the person running the uhaul portion of the location was gone by 3. The issue was resolved by me grabbing another, but he never updated the account with the new trailer number. The drop off location had to do so

NATHANIEL M. 
Évaluation :
5

Customer Service was great and so friendly. They explained everything and were so helpful. Highly Recommend.

Jean R. 
Évaluation :
5

No dolly or moving pads. The alignment was off. The doors had to be slammed shut to close.

Yardley B. 
Évaluation :
5

You always welcome me with a smile…love your excellent services meet my expectations over and over …

wilberto O. 
Évaluation :
5

Excellent service à la clientèle

Victor V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LONNIE F. 
Évaluation :
1

There was a massive amount of dog hair and broken glass in the back I had to clean up before using. Also the dashboard fall on your lap when you shut the door or hit bumps. So while driving I had to reattach the dashboard which is really dangerous. Additionally no emergency break…it actually goes forward you engage the emergency brake…even more dangerous because had I not been paying attention when engaging it it would have rolled out of my driveway and hit my neighbors mailbox or worse. Worst experience ever renting a truck. If we had had to drive it for any long distance I would have returned it and rented elsewhere. It is a liability putting someone in a vehicle that doesn't run like it is supposed to.

RICHARD F. 
Évaluation :
5

Rented two trucks and one of them the A/C went out 100 miles into our trip! Was a miserable 16 hour trip!!

RONALD R. 
Évaluation :
5

Air condition went out within 100 miles of my 800 Mile trip! Was a miserable drive!!

DALTON R. 
Évaluation :
5

Always great friendly service at this location

KEVIN B. 
Évaluation :
5

Excellent service à la clientèle. Very knowledgeable. Easy in and out location. Thank you, sir.

MICHAEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

chris O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine U. 
Évaluation :
2

I went to pick up the rental and the owner (who supposedly knew how their system ran) was not there and the family member (mother or mother-in-law) didn't have any clue how to help with the checkout. Their manual check in system was down and the check in via the phone app was difficult to use and it ended up taking me almost 45 minute to check in and get going with the van I rented. This caused me to cut into my rental time and caused great distress. This owner needs more training of his help and I will NOT rent from them again.

Dale C. 
Évaluation :
5

Answer more questions

SERGIO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blanka R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS V. 
Évaluation :
3

Contactless check in did not really make sense. Still has to go inside the store. Truck did not have the dolly and furniture pads in it. Someone has to get them and then they came out and stated they did not have any furniture covers. I was told that part of my order would be refunded.

Chris M. 
Évaluation :
5

The guy and his son at the Sunoco U-Haul place in Oldsmar have always been helpful, kind and congenial. (This is the second time for me to use their facility). The facilities could use a little bit of facial uplift. No matter what, it was good service, and I would still recommend them.

DAVID V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

oliver S. 
Évaluation :
2

The person that was supposed to rent the vehicles was not there and was late and I was paying my movers by the hour

Andrew K. 
Évaluation :
1

This was THE worst U-Haul experience I've ever had. This owner was very very rude to me and suggested I needed to take my U-Haul elsewhere because they didn't have room for a big truck (although they had plenty of parking). The lady proceeded to argue with me about me needing to call U-Haul to have them change my drop off location although this was already pre-determined . Horrible experience and it felt like I was dropping some terrible burden on someone . After this , we argued and I proceeded to do the return online and just drop the keys in their drop box as she refused to help me. I would never hope that anyone else have to return a U-Haul to this location, absolutely the worst customer experience I've ever experienced , I do not know if I will be renting a U-Haul going forward.

Nicholas P. 
Évaluation :
3

The gentleman that helped me was very patient and informative.

HEATHERHUTSON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IBRAHIM S. 
Non les évaluations ont été soumises pour cet établissement.

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