Quick and easy
CASANDRA T
Customer Reviews for Fast Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The agent was rude and he tried to charge me more then he was supposed to I’m not sure why he tried but I wasn’t having it!
Veronica STruck to be clean
Watkins JThey did not take the trailer off. My daughter and her husband, luckily, dropped off the trailer and were able to unhook it. If I would have been the one to drop it off I would not have been able to unhook the trailer. It was far too heavy for me to lift. On top of that they were rude.
DENISE LThe owner was nice but the establishment was not clean or safe feeling. The truck was not fully cleaned in the back but it wasn't unbearable. He did not have everything I rented and I had to go elsewhere which added stress and issues. Worst of all the vehicle was defective causing me to return it within minutes
David OHorrible service and they charged me another 24 hours saying I was 15 minutes late and to "take it up with U-haul because it's not their problem" I'll never use U-haul again because of this experience and location.
Eliezer MVery professional vendor; appreciate his courtesy and patience.
Dale HVery helpful owner, helped me switch a truck when I didn't like one
Alan VYou can remove From Here to There Movers on your website. They confirmed with me a couple days before the move then again the day before. The morning of my move I get a text from the owner that said they were sick and couldn't make it. No phone call, a text. I asked how to do I get my money back and got no response until the night time DO NOT USE THIS MOVING COMPANY! Oh and they had the audacity to ask if I wanted to reschedule Sure lady, let me reschedule my move.
Kimberly BService individual was really engaging
Michael SI had to sweep it out before loading
Tanjila BThe truck wasn’t the cleanest and it broke down 2 hours and 20 minutes later check battery light and battery light lit.
Evan MI do not understand why I have to pay to rent the truck, pay for the miles I am going to drive and have to return it with the same amount of fuel. Why am I paying for the milage if I have to replace the fuel that was used? Seems to me to really be a double charge with a different name!
BOBBY SSuper customer service and equipment is great
josh MStaff did not complete towing inspection to verify if vehicle was appropriate for trailer rented
MEdrano aCustomer service was excellent. I was in and out in a matter of minutes. Don't judge a book by its cover.
ERIQ BEmployees didn't hook up or check to make sure that I hooked the trailer up correctly. When I returned the trailer the employee never came outside to make sure the trailer wasn't damaged.
Herbert TI would have liked to have gotten an itemized receipt.
THOMAS GTruck was in poor condition. The inside was dirty and had trash in it. The passenger door was so damaged that it was hard to keep the door latched.
Shawnna PWe were rushed to turn in the trailer, since there was a storm coming. We had to swap drop off locations to find one open on Saturday evening - we greatly appreciated the ability to do this.
Alice HNothing; all service was excellent.
Michael JA lock box outside with the keys for pick up and a drop box that works for drop offs
Henry FIt was ok only He Wasn’t friendly app wasn’t working so I could upload pictures I had to call customer service twice
April QNothing everything was excellent and so easy to rent great customer service
Clarence wThe entire rental process was efficient and friendly. The vehicle operated easily and I felt safe and at ease while making the trek to Houston and back to Clute. Except for the vehicle being unclean and full of beach sand & dog hair, the experience was excellent. Bravo U-Haul!
Osborne MHave a faster loading app
Jeannie NThe following is feedback is not about the pick-up location as that was a good experience, but the entire reservation process which was negative. I reserved a 6x12 trailer in advanced as I live outside Austin, TX and was going to Surfside, TX to pick up some belongs from a property of ours. One day prior to me leaving my home I was contacted by UHAUL to inform me that the trailer I reserved in advanced was not available at the pick up location the site pointed me to as a pick up location. If I wanted the 6x12 trailer, I would have to drive to Bay City to pick it up. There was no offer to bring it to the location for pick up (even though I made my reservation in advance) and no other offer for the inconvenience. Luckily I have a truck as was able to fit everything in the 5x8 trailer they offered me and the bed of my truck with some things getting wet on the drive back (this is why I was looking for the larger trailer).
Cesar PNothing! Excellent service, they attended to our needs. Made it easy to rent the size trailer we needed. I would highly recommend this place to anyone needing a trailer to move whatever they needed the trailer for.
Roger HAll was good
John SIn my location it was at like a gas station in the gas station closed because it was 1 o’clock in the morning and I dropbox for the keys it was broke so I broke into it and so I didn’t know where to put the keys
Kristopher GNo assistance in loading. Added insurance to bill whrn it was not rewuested in the reservation.
Stephen HThe only thing I didn't like was you have to enter all information on clerks phone I don't know if that is his personal phone.
Jose RVery easy to deal with. Very friendly owner and workers
Alvaro VHonestly. The man did not realize that the Trailer I was supposed to get was not there. To me that means; he let someone take the other Trailer because he never went to verify which one a previous customer was hooking up to their vehicle. He acted as if he did not know how to hook it up. He did get the trailer number situation fixed on the phone via u-haul conversation before I left but, only after I questioned the text from U-Haul concerning the Plate Number. In addition; after I left there were 10 Blankets in the Trailer. When I got to Boerne, Texas and dropped it off; I let them know they were in the Trailer and they got them out. The Trailer worked Great for me transporting furniture though.
Daniel AHad low tire light on. Cab of U-Haul was covered in pet hair which got on our clothing. Truck bed was clean to load furniture
Ryan GWas glad that it went so smoothly. Thanks ti uhaul
Gerald WThe guy at the store was very rude he was on the phone talking. Before I could get out why I was there he had an attitude and than told me I was not at the right location. Not that I couldn't and didn't get it done but I am a woman and he did not offer any assistance just told me to go grab a dolly and that was that. There was no respect given at all from that location. Also the price from what it said online was $40 different from what he said I had to pay in store even though I booked it online
beyonce sThe employee inside the store was weird about me asking for the dolly that was supposed to come with my rental, the location is really suspicious and not well maintained. The vehicle had a check engine light on, the inside was not swept. We got the worst looking truck in the lot that didn't really match up to the current pictures of the truck. So in order to not have to stress about being charged for something I didn't do, I had to spend 15 mins taking pictures to prove the condition of the truck when I picked it up. Not to mention when we went to pick the truck up and I was taking pictures of the condition, I stepped in two huge ant beds which are everywhere on the property! I will not be returning to this location the next time I rent a uhaul truck.
Amber GThe entire process was perfect. No need to change a thing.
Genevra SCheck engine light was on when I received the vehicle.
Chloe AIn my original reservation I put that I did not want the safe move insurance. The person who confirmed our reservation at the location added it on without my consent.
DONNOVAN HOnly good thing about this location is the fact that it has late hours. The service was horrible!
Syreeta MThe guy didn't know how to hook up the trailer. He told me they are only order takers. They building was old, smelled & glass door to enter had huge cracks in the glass. I was afraid it could break on me. Awful. I will never use this location again. Not up to u~Haul standard.
Sharon SMake repairs to vehicles that are damaged as to prevent damage to customer's belongings.
AARON MRien
Mark JI was greeted in a friendly manner and continued throughout the process. Merci
rene rTruck was clean and store clerk was experienced
Linda CEmployee was very very rude, and completely unfriendly. For sure the wrong person for the job
wayne sThe suspension on the truck seemed loose. It was a very bumpy and bouncy ride.
Roger FUhaul was not clean. The keys were still in the lock box from the previous rental, so store had not even inspected or cleaned the rental after the last user. Gas tank was at less than a 1/4 of a tank.
Julia OKeep bringing more positive smiles
DEBBIE BThis all and gimmick you going to charge me $47 I just went up the street not even an hour I never do that again that's all the rip off and then I had to back door put some more gas in there after I didn't ever use the gas
Jennifer DAsked for furniture pad and it was not provided
David dstop doing uhaul, a place like that gives any business a bad name. not to mention the incompetence of the people operating it, literally werent able to do a new order on their own i had to sit in my car and do a reservation first. the condition of the vehicle was bad enough to make me feel bad for the guy i dropped it off at, with the bugs and awful smell of the cab i hope he didnt catch anything. also the gas tank was at half on pickup, so i spent 50$ in gas to avoid a fine for a 120$ rental.
Brittany S