Le client n'a pas laissé de commentaire.CARLOS L.
Customer Reviews for Fast Stop
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Tiffany K.
Le client n'a pas laissé de commentaire.Paul T.
Le client n'a pas laissé de commentaire.Kevin H.
If you need 2 trucks, I would get a separate contract for dollies and each truck, if you need the dollies on another truck too. Return and close out is moronic. I had 3 trucks. Dollies in the 3rd truck. We emptied the first and tried to return the 1st truck. UHAUL process of return required us to go back and get all of the equipment to close that contract. They couldn't just move the order to our other trucks. Not Fast Stop's fault. Could not reach regional manager for 3 hours. It's UHAUL. The Fast Stop folks were friendly, tried to reach their support at UHAUL 6 different times.ernie H.
I paid for 2 different dollys and was told both of them would be there for me when I picked up the uhaul just to get charged for something the location didnt even have.Bryan D.
Have rented from this location twice and the owner is very friendly and helpful. Only issues I have had are the lack of inventory of blankets and appliance dolly.Troy B.
Make sure the person checking in is listening to the customer. I shouldn't have to wonder if all equipment was returned properly by the attendant.Jennifer H.
Fix your App. I got to the location and started the return process. After taking 15 pictures of the odometer and fuel gauge, I had to go inside and show the guy one of the pictures I took because the app wouldn't accept them. Seriously, I will hire movers next time just to avoid the headaches.JoDee S.
Le client n'a pas laissé de commentaire.Corey T.
The "check-in" system must be improved. I walk into the "pick-up location" which is a gas station and have to "check-in" with the U-Haul consultant via the gas station clerk's cellphone. It was very unprofessional and the cell connection was very spotty and I had to repeat myself many times - and my personal info was still recorded incorrectly. The person was very pleasant though. Once I was finally ready to get the vehicle, the clerk handed me a set of keys and did not tell me which vehicle was mine. I finally found it and the front was dirty with a sticky liquid in the cupholders. Lastly, I only had the vehicle for 1-2 hours and only drove 17 miles yet I was charge 18 $for 4,4 gal of gas. This clearly makes no sense, the meter barely moved and unless the Uhaul gets <4 miles/gal I was outrageously over-charged for gasoline. I should not have been charged for any gas, I have photos to prove that.area W.
Le client n'a pas laissé de commentaire.JERRY C.
Not a safe area, the gas station it's located at is dirty.Gary S.
The location is in a very sketchy spot. The employee at the location knew nothing about uhaul and gave me a different phone number to call. After about 30 minutes of waiting for a callback, I figured out how to get the uhaul on the app.Paul T.
A screw up at the Richwood location cost me over an hour and forced me to have to go to the Clute location where I was charged 33 $more than my quote from Richwood.Joseph H.
Le client n'a pas laissé de commentaire.Andrew H.
This location was on plantation was great! My complaint is the location for location 231 W 2nd St. Freeport, TX. My reservation was moved because Plantation didn't have the equipment I reserved. When Uhaul customer service transferred me to Freeport, I got bullied, judged, and disrespected by the clerks on shift. I informed them that I was a transfer from Clute, but he wanted to redo a whole reservation. I told him no, because I will pay for the extra miles from Freeport to Clute. I informed him that I was also a dealer and I could show him how to use my original reservation. AFTER SHOWING HIM MY UHAUL ID, he says I came into his store trying to scam and steal. If I was doing that, I would have never paid for my chips with my debit card. I felt targeted by his verbiage and actions as to where he felt I couldn't be a dealer. Ill never step foot in this location again after my AFM contacted me and informed me that the clerks sent in pics to the Uhaul office. This was too embarrassing and he should never judge anyone. I didn't ask him or Uhaul for nothing. I was a paying customer.VICTORIA F.
I think dollies should be included on every truck. Just make the price of the rental 49,95 $ a day. Most people moving will pay because they have too. And it will help alleviate injuries of people that don't normally lift things all day. And the wrong way I might add. It's a safety thing.Bobby H.
Convenient and easy and great ratesMonica M.