The van was “cleanâ€, but it was soaking wet inside. It took me the course of a full day of running the heat and wiping down the interior to remove all of the water. It appears as if it had been “hosed outâ€. Otherwise the people at the location were very nice to deal with.
NICHOLAS ROBERT S.
Customer Reviews for Federal Way Heated Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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This place is much slower at processing Rental than I had in the past Maybe newer employee not familiar with process. A uhaul owned location is within a block of this site. They are faster there at processing rental.
DAVID E.The guy working both days that I went in was really nice and helpful
Tyson E.The guy that helped us was so nice and helpful. Moving is so stressful so we appreciated all his help.
Melissa O.my reservation was all over the place. they have swiss miss
Matthew H.Be more specific about where uhaul returns go. The sign points to multiple lots.
Savannah J.Great customer service!
PAMELA M.The website moved my reservation to this pick up location. I put in the address for Enchanted Parkway but that is not where I had to go to pick up my van. The van was dirty in the cargo area, it could have been swept out. When I came to return the van I had to wait for someone to come back to the office. The guy was nice but this experience was not good. I was told that my company 7-Eleven could get a discount but the guy said that doesn't apply to him.
Lori K.Both employees were very nice and helpful.
Anne M.We dropped off after hours, so these questions are not applicable. We inly saw the parking lot, and didn't see any personnel.
Ben Y.S.O.
ANTOINE R B.Kenda's attention to detail was the best customer service experiece.
LaMont W.Staff is friendly and very helpful... Mahalo 🤙🼠looking forward to renting soon from you again 😀
TANYA A.Turn in was quick and easy! The process was painless and service was friendly:)
Sarah A.Made things way more stressful than it needed to be. Not organized at corporate.
Paulette M.Customer service was Great
Jackie L.I can't read my receipt. It is so tiny. I need to be able to read it.
Rebekah B.Convenience, friendly service
Barry M.Technical support was great, helped me to get the truck with some difficulties on the website, such as location settings, compartment 4, instructions were not quick to respond to
Barry M.The online check out app was broken, and would not let me check out the truck. This was super irritating.
Michael M.NICO WAS AMAZING!!! SUPER FRIENDLY!! Thank you Nico!!! You're awesome!
Tatyanna W.Great u haul. Great people at the pickup
Connor M.If I order a furniture dolly online, I expect the location to have it. This store didn't and it completely screwed me and I had to rent a dolly at a different location
SIMON W.Both customer service reps, for both days, were so nice, and helpful. It showed they really liked what they do, and we're happy, a rarity these days. They greeted me kindly when I came in and we're very helpful. The first day we even exchanged doggy pictures. They were absolutely a pleasure to work with.
Rachell B.The person who helped us was very nice and professional. We did have an issue in that UHaul let us set up an 8:30 24/7 pick up online but then we had to pick up in person and the place didn't open till 9:30. Also, at the enchanted parkway location it said I received the call and text to schedule but I showed my phone to the guy there as neither was in my call or text history. He double checked and my phone number was correct. Would be a good error to fix.
Marisa K.When I made reservations online the quote was $119. When I went to pick up my truck the system said it was $129. They did not seem a way to reconcile that difference.
Sterling S.Ryan Brand displayed very friendly and effienct customer service. Merci
SYMPHORIEN A A.The person behind the counter tried to blame me for some kind of property damage with no proof. They demanded my insurance information and argued with me. I will never use this location ever again.
Larry B.Pick up the truck at 2:45pm yesterday. And today dropped it off at 2:50-2:55pm . Basically late 10-15 minutes???? And I was charged extra $60??? Such a ripped off! Unacceptable. Money hungry
Ronald N.Kenda was fantastic!!! She waited to go on break because she knew we were coming. She was helpful, welcoming and I'm pretty sure a warm smile under her mask when we arrived. Thank you Kenda for making it easy.
CHARLOTTE M.Very rude and talked down about uhaul.
Aaliyah C.I had to pay more then i had to the location is i haul moving & storage of federal way 35205 enchanted parkway south. I paid more then i had to
MANUR H.Follow very good the rules
efrain R.The truck had been smoked in or around so the whole cab smelled of cigarettes.
Daniel W.Covid - I expected a very clean truck inside. Inside of windshield not cleaned, dash was dusty, cab was perfumy at first then reeked of weed when the vents started to blow. Seat was clean. Front desk gal clothes and hair were messy, her purses were on the table behind her instead of being tucked away. No greeting, no smile. Truck ran fine, engine light was on. I got the job done. I expect more from UHaul.
LUCY DIANA R.I returned it with more gas in it than when I rented it, but received no credit. There is room for improvement on that point.
JAMES HALVER T.The person was busy but provided me with good service. She told me that she was going to email me my reciept. She did and all was good!
APRIL E.The truck was clean on the outside, the front windshield was very dirty.
LISA S.I was overcharged for returning rental after hours. I was aware of the $20 fee and yet they still charged me that plus an additional day without notice.
Cindy Z.Online RSVP app could be faster
Ronald A.I had a terrible experience with customer service when I called to confirm my reservation. I reserved the truck on Friday and I am a repeat customer so when I didn't see my reservation by email I didn't think anything of it. When I called to confirm my reservation the day of I was told by your representative that I had no reservation. She repeatedly told me I was not in their system. I called over to the storage facility to confirm my reservation and they told me I was there. The Uhaul representative kept trying to make a new one for me and at a different location. That upset me immediately. That makes me think of not using you again. How can your representative tell me over the phone I was wrong and the storage facility using your system found me. How is that possible in the same system.
sharon A.we were charged an environmental fee that nobody could answer what it was for. nowhere on the rental agreement does it show an environmental fee!
marty R.deceive customers. bad people
Hao L.I check my rental out and retuned the same day, 8 pm. I couldn't check myself in because the email that was sent to me was encrypted. I told Amanda at the self storage she said that it was up to Uhaul to credit my card for the $20.
Kirk K.I spent 30 minutes online filling everything out for my reservation to cut my time in 1/2 yet when I got to the location it took another 1/2 hour to get things completed.
Geoffery M.Very helpful over the phone. Explained the process very well. There hours are limited but I was able to pick up and return through app with no issues.
John E.This comment is mostly for the previous location (Tru Enterprise in Fife). I had reserved a Uhaul a week in advance at another location is preparation for my move yesterday on the 20th at 9am (I work nights and got off at 5am and stayed up until I was supposed to pick the uhaul up). I arrived at the location at my confirmed time to find the place closed, locked down, and no help to be found. All we found online was that the place would open at 10am so we returned at 10am and still found no one at our original location. This unfortunately set us back over two hours trying to hunt down a uhaul after I had made a reservation a week in advance and left us extremely bitter and upset. Calling Uhaul itself was nigh on useless because they wanted us to try all sorts of troubleshooting including just walking through a locked gate. This Tru Enterprise location was completely non-usable and a farce Alex at this location in Federal Way was helpful and very kind and I have nothing but nice things to say about this location.
Kyle S.I put more fuel in the truck than i used. The customer should be able to to get for credit for the extra fuel
Thomas L.The man working (I don't remember his name) was nice and friendly. He was helpful and competent at his job.
Kayla D.Alex did a wonderful job helping me from start to finish!! He was very knowledgeable about the plans and the u-hauls that it made it and easy process. So Thank you! I would definitely recommend my friends and family to this location because of the customer service!
shai D.