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ALYSSA M.
Customer Reviews for Federico Tire Inc
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Chris ( i believe that was his name) was awesome and super easy to work with!
Justin S.I like dealing with the Federico team. Interior of the van was muddy from a previous renter, but was otherwise in good condition.
Scott M.Rented 12 moving pads, only had 10 in truck and 1 of them was wet. Could only use 9 pads for my move.
Robert N.I really don't like the having to take pictures, etc. to turn the truck in. I was very satisfied with the service I received.
Tammy C.I rented a car hauler for a full day to move a car and small atv. Because the ramps on the car hauler are spaced too fat apart I used a utility trailer first for 2 hours and then switched over to the car hauler . I was basically charged for the full day for both trailers which I dont think is fair or good business
john B.Brand new customer waiting area. Very easy transaction. I would highly recommend this uhaul dealer
Allen P.Fast friendly and courteous
CHRISTINE K.Make sure equipment is properly Maintained wire harness for the tow dolly was damaged...
Ronald S.No improvement needed
CAROL P.Trailer was dirty, gravel and dirt in the bed. No hitch wiring adapter available. Sent me on my way, to go buy an adapter, without trailer brakes or brake lights. When I brought the trailer back, I could not get on the website to check in. Continue to be charged till monday.
Stephen G.Federico's is a great place. Courteous, efficient and friendly.
John C.Everyone was great. Good service. Thank you.
RONALD S.Truck share 24/7 needs to be revised. Having to have U-Haul call a friend is ridiculous and a waste of time. I will only use in person transactions for future rentals.
SCOTT M.The locations is easy to get to. The staff was great and very nice. I will definitely use them again when the need arises.
Anthony R.Federico is quick to accommodate us when we were left hanging by Lake Erie lawn and garden. We were supposed to pick up our rental at 10, we arrived at 10:15 only to find a sign on the door saying they would be back at 11:30. We called Federico and I hooked us up immediately.
AMY L.There was no place to park. I had to pull into the main road and back the trailer into a small parking space. I had to go to the building next door and get a large rock from their flower bed to put under the wheel of the trailer to keep the trailer from coasting onto the road in front of the office.
KEVIN D.Best in the area, family owned.
JEANNI K.IT WAS A WONDERFUL EXPERIENCE !!!!!
JEANNI K.Need to show were to park them when returning them. Went on the back of the building and couldn't turn around had to leave it there.
Louis H.Agent is good to work with. Thanks.
JEFREY M.Fast friendly service every time!
AMBERDAWN C.Great people to work with!!!
Mark L.Limited parking was a little confusing but otherwise a good location
Layla V.I could not pick up the trailer at Burton as I requested. Had to drive into Painesville. Was not what I signed up for
Michael H.Drop off location needs to be lit better as well as made known it's in the back of the building and that the entrance is off of E main st.
Cayden R.No problems, the way I like it.
Richard B.GREAT experience on an unforseen situation requiring a change to original reservation. So glad this cargo van was available! Federico's dealer could not have been more helpful, efficient and professional. MANY thanks!!!!!
Patricia D.another great experience with Federicos...
Jim U.Make sure the van or truck is in good condition
Tehya C.No problems to report
Harry F.Please let them know that the initial charge on the card is actually a hold. That way they wont think they were double charged when the invoice hits upon rental return. Overall great experience and will use this location again.
BRIAN N.Very friendly and helpful.
BRIAN G.The trick was filthy. And smelled like a chimney. The equipment I rented was it available. The store owner said I should have called that day to see if it was available. It was my problem not his. They wanted th charge me more to use smaller fillets than the large ones I rented. Overall terrible experience. Won't rent from uhaul again.
Richard G.Very friendly! I rented it same day picked it up with in a hour! It was ready and waiting!
Allan C.I was charged almost 150 bucks more then what the reservation price said. I was told 149 and change and was charged almost 300. Super unhappy and won't go with this company anymore
April B.It was a great experience that exceeded our expectations. We will use them again!
JAMES C.The van had a steer problem above 40 mph, had to keep adjusting wheel like in a movie pretend driving. Might be back ball joint, loose tie rod or unbalanced wheel or bad steering rack. I've driven others recently that didn't have this problem, so should probably get this looked at immediately.
MATTHEW L.go experience ever time I have rented for there. about 8 over the years
RICK B.The truck that I rented had a lot of damage that was not reported to U-Haul. The guy that completed my paperwork did not know when the damage occurred. He just said "not that long ago". I reserved the truck online 2 weeks prior. There was a long slice in the driver side metal that allowed rain to get inside the cargo area. I had to use flex tape to seal it up temporarily. It was obvious that the truck was not maintained. The brakes were bad, there was a strong gas and exhaust odor while driving the truck that was overwhelming. There was no cold air coming from the air conditioner, only warm air. The check engine light was on. This truck should not be in service. I was in a bind because I was moving from one house to another and was limited on time. I could not wait and find another truck. I am truly disappointed with this U-Haul experience and I may look at other companies in the future. I was only charged for 1 day instead of 2 when I complained; however, the amount I paid is still high for a vehicle that should be junked.
John F.I was charged for cleaning a truck that was dirty when I accepted it.
DENIS N.have never had an issue with rental from Federicos. other places have let me down in the past. they have what I need when I need it. pick up and return are easy, lot is easy to maneuver in. people there are great.
Jim U.Very efficient.
JEANNETTE C.Excellent customer service!! Trailer shows much wear and tear but performed very well. Will definitely use Frederick location again.
Kevin C.Super friendly and very accommodating
CARLE F.They also installed the light system on my car / UHaul. We had a small problem w/ lights initially at the dealer but was fixed. However when we arrived in Naples( our destination), we were told our turn signals worked but emergency lights didn't function. We had no idea.
GEOFFREY N.The Chevy express cargo van smelled of cow manure - both seats and the cargo mat had dust on them that held this smell. I drove our son and his entire life to school in it and all of his belongings acquired the smell- This is after I spent a considerable amount of time blowing out the dust and washing the interior to prevent his bedding and clothes from being tainted with the manute smell; didn't work. I drove the entire 6 hour round trip with the windows open due to the unpleasant aroma. I am interested to learn what UHauls response to my feedback will be. Merci
Joseph A.The gentleman who helped was very pleasant and knowledgeable. It is rare to get great customer service like this in today's age when most people are so selfish and unpleasant. I will use them again.
Michelle D.