Customer Reviews for Federico Tire Inc
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

4

Always friendly nice people

Évaluation :

5

Great place to rent from. Very friendly

Évaluation :

5

Rien

Évaluation :

5

Love the location. Easy to rent from. Keeps vehicles clean. Nice job Federico Tire!

Évaluation :

5

Easy to reserve and always friendly!

Évaluation :

2

Billing was totaly messed up. Axel on trailer dropped as soon as I went 2 feet.

Évaluation :

1

I am being charged for an extra day when i was told to pick it up before closing and get the same one day rate.

Évaluation :

4

Keep doing a great service for the public!

Évaluation :

5

Location was closed at drop off.

Évaluation :

5

Close and personable service. Will rent again.

Évaluation :

4

Have accessories available (ie, dollies, blankets etc)

Évaluation :

5

S.O.

Évaluation :

5

1) Please coordinate with your app team; selected "Self Pickup" but when I arrived at the location, the app said I had to coordinate with the store... which didn't open for an hour. 2) Vehicle was in decent shape, but one of the front tires was out of balance, which caused a vibration in the steering. Not a huge deal, but it was annoying. 3) The center seat belt latch was in the same location as the driver's side seat belt latch. When I put the seat belt on, I inadvertently used the center latch and the seat belt alarm was going most of the time I used the truck, making me think the truck had a mechanical issue, when it was really just a terrible design. Maybe keep the center belt latched so the next user doesn't drive around listening to the alarm. Just a thought. 4) Other than that, the pickup and drop off where a breeze, which was nice. The people at "Federico Tire" in Painesville, Ohio were nice, professional, and extremely fast. Which was appreciated.

Évaluation :

5

Doesn't apply, the service at this location is always excellent

Évaluation :

5

Empty washer fluid dirty windshield

Évaluation :

2

Well since we are in a PANDEMIC! Maybe sanitizing and cleaning out the U-Haul for the next customers would be a good idea. Customers health and safety should be #1 priority.

Évaluation :

3

Parking lot is fine gravel that turns to mud after a recent rain. I returned the trailer having to walk in 2” of mud.

Évaluation :

5

This location and the location in Madison Ohio are the best in my opinion. They have outstanding service and get me back to my travels every time. I will continue to use there services. Merci

Évaluation :

5

Lower the Cost per mile fee

Évaluation :

5

I used online site to reserve a 4x8 enclosed trailer and never knew if it was going to be available at my chosen location. I called the Painesville dealer because they are always helpful and I got great service AGAIN from them. They are so helpful and easy to work with

Évaluation :

4

Cargo van we rented was completely filthy. It smelled like someone smoked a whole pack of cigarettes in the van and the floors and sides of the floors were completely muddy. A used mask was left behind as well as soiled paper towels. I've never had an issue with a truck or van before, but this was just rank. I'm a non smoker and would have cancelled my reservation after seeing/smelling this van, but due to our schedule, we couldn't. Extremely disappointed and disgusted.

Évaluation :

5

Always super friendly and helpful!

Évaluation :

5

all good

Évaluation :

1

The accountability. I waited for almost an hour after my reservation started to find out my truck wasn't even in the same state so I was relocated to another u-haul dealer which was further away. Then when returning the truck there were technical website problems that delayed my drop off. In the end, I wasted almost 2 hours of my time simply waiting for what should've been a seamless rental. It was a very unfortunate experience.

Évaluation :

5

No hassle, fast and courteous every time. Merci

Évaluation :

5

Friendly people. Quick delivery

Évaluation :

5

All of the employees are always very courteous and helpful when I've gone there!

Évaluation :

5

Nothing. Everything was perfect.

Évaluation :

5

Very easy to get in and out of. Check in was very easy. Would highly recommend.

Évaluation :

5

The people that Federico's were very helpful!

Évaluation :

4

So it's a bit of a conundrum with rating this rental. The service is always good at Federicos, which I have used for other rentals as well. The vehicle itself seemed to be maintained pretty well. They showed me where damage was on the vehicle. It has less than 10000 miles on it, so its hard to gauge if there are any issues. The cabin had an empty water bottle from a previous rental and what looked like fruit punch bear the driver side door. Otherwise, worth 5 stars. And would still rent again.

Évaluation :

2

The u-haul check in told me to go to a different address first. It was very disorganized. I wish I could have done the approval process before needing to have the location on my phone verify my location. It took over half an hour.

Évaluation :

4

Very disappointed with the auto resale/repair shop. Hard to get into. Strong odor when you open the door. Everything covered in grease/dirt.

Évaluation :

5

Federico's has excellent customer service

Évaluation :

5

Everything was great.

Évaluation :

5

Always pleasant and easy to work with.

Évaluation :

2

Location was great, truck was great, service was great. Our movers that we hired through UHAUL backed out the day of the move. I recently had foot surgery and was forced to move everything by myself. Causing myself great pain that is still ongoing. It is absolutely unacceptable that you do not vet your moving help to make sure that they are good companies. When going to file a complaint on the BBB website, they have had several disputes and complaints reported and have a bad BBB score and are not even accredited. I believe you need to look into a vetting process when attaching your name to a moving company.

Évaluation :

5

This location was great.

Évaluation :

5

Nothing! Easy pick up and drop off! Excellent emplacement!

Évaluation :

5

Kind of bummed that the original location on Crile road did not have a truck for us.

Évaluation :

5

Actually nothing ! Van was a life saver as far as time and money .Federicos was prompt and excellent service. Nice van U Haul ,perfect for our moving needs.

Évaluation :

2

The truck was a piece of crap. I had already put insurance on the truck, then they had my son put on. They should have looked at the reservation and saw all the information. I can't say I would use uhaul again. Very disappointed. Donna Zulewski

Évaluation :

5

Convenient location. Very nice people.

Évaluation :

5

I would highly recommend this UHAUL location . I called first for inquiry,and was handled with courtesy and professionalism. When picking up the truck it was painless and fast. The truck was brand new,very nice. Upon return we were met in the lot,and was helped during parking. Overall the experience was a pleasure. I will always use this location for further needs.

Évaluation :

5

This end of the journey was great