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Gary D.
Customer Reviews for Federico Tire Inc
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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The truck that I rented had a lot of damage that was not reported to U-Haul. The guy that completed my paperwork did not know when the damage occurred. He just said "not that long ago". I reserved the truck online 2 weeks prior. There was a long slice in the driver side metal that allowed rain to get inside the cargo area. I had to use flex tape to seal it up temporarily. It was obvious that the truck was not maintained. The brakes were bad, there was a strong gas and exhaust odor while driving the truck that was overwhelming. There was no cold air coming from the air conditioner, only warm air. The check engine light was on. This truck should not be in service. I was in a bind because I was moving from one house to another and was limited on time. I could not wait and find another truck. I am truly disappointed with this U-Haul experience and I may look at other companies in the future. I was only charged for 1 day instead of 2 when I complained; however, the amount I paid is still high for a vehicle that should be junked.
John F.I was charged for cleaning a truck that was dirty when I accepted it.
DENIS N.have never had an issue with rental from Federicos. other places have let me down in the past. they have what I need when I need it. pick up and return are easy, lot is easy to maneuver in. people there are great.
Jim U.Very efficient.
JEANNETTE C.Excellent customer service!! Trailer shows much wear and tear but performed very well. Will definitely use Frederick location again.
Kevin C.Super friendly and very accommodating
CARLE F.They also installed the light system on my car / UHaul. We had a small problem w/ lights initially at the dealer but was fixed. However when we arrived in Naples( our destination), we were told our turn signals worked but emergency lights didn't function. We had no idea.
GEOFFREY N.The Chevy express cargo van smelled of cow manure - both seats and the cargo mat had dust on them that held this smell. I drove our son and his entire life to school in it and all of his belongings acquired the smell- This is after I spent a considerable amount of time blowing out the dust and washing the interior to prevent his bedding and clothes from being tainted with the manute smell; didn't work. I drove the entire 6 hour round trip with the windows open due to the unpleasant aroma. I am interested to learn what UHauls response to my feedback will be. Merci
Joseph A.The gentleman who helped was very pleasant and knowledgeable. It is rare to get great customer service like this in today's age when most people are so selfish and unpleasant. I will use them again.
Michelle D.Always great customer service!
Laura L.It was a drop off…. Wasn't my choice or their fault someone made me drive out of my way to get here.
RON H.The rental agent is great. Your online reservations system is absolutely horrible. It allows you to make a reservation for a piece of equipment only to find out later that it isn't available anywhere close. I will only use U-Haul as a last resort in the future.
K J R.This was my first time at renting a truck so I was unaware how the website worked. I had turned in the keys and truck before I saw that I needed all these pictures so therefore it cost me 20 exsta dollar. Maybe we could be more informative. Otherwise it was ok. The price is a little deceptive.19,99 turned in to 90. And I only used about 5 dollars in gas.
LINDA H.Severely overcharged for U-Haul truck was not cleaned one picked up I ended up cleaning it personally after I was done and still got charged for a dirty truck real shady people at this location got charged over 200 $for one day's worth what's the deal with that use a different U-Haul location this place is very shady or the people
William M.Please help customers with auto transport hook-up without charging a fee. We already paying for the equipment.
CAROLINE M.The location needs a better sign to locate where to park the trucks. It was very confusing.
Michael V.Very pleased with the rental experience from Federico Tire. They are most helpful and attentive with getting the trailer hitched, making sure all lights are working properly and that the trailer is visually inspected and clean before leaving their facility.
GARY H.I rented a 10 foot truck. When I got in, the key would not turn the ignition. I had to have Chris come back over and mess with it to turn the ignition on to start it. We had the same trouble later in the day while moving. Not sure if it is the key or what. Should be looked into and repaired. Otherwise...you guys are good. Merci.
TERI P.This location provides a professional and friendly staff. They are a good representative for the U-Haul company.
Kenneth R.The truck we used had such a bad exhaust leak that it was filling the cab with fumes that made me feel sick when I was done driving. Plus there was so much body damage they even told me that "that there is so much damage, unless you flip it on it's side, we wouldn't even know if you damaged it." Great truck, lemme tell ya! Not so much. Would not recommend uhaul from there to anyone!
Jason S.I was specific that I needed a trailer that was 5 ft wide in the bed. They sent me a trailer that was 51 in. in the bed. My item would not fit properly and therefore I had to disassemble it, could not fit it all the way in the trailer. The weight was all distributed in the back unsafely and I could not take the highway. I would up scratching my item where it hit the ground and shifted its frame.
RYAN K.The vent forced EXTREMELY HOT air out on my right foot burning the top of my foot. I had to keep switching and giving gas with my left foot which is VERY DANGEROUS!
Barbara I.Everything was great
Jason R.Easy to drop off without any hassle. I love that this is the first time someone that I know didn't get an extra charge that wasn't warranted(over mileage allowance for us). And even that seemed more than fair.
Matthew L.When I originally booked the truck on June 8, my pick up and drop off location was Mentor on the Lake. Previous customer extended their rental and I had to contact Ed in scheduling to set up Frederico Tire. Ed mentioned a 50 $credit would be forth coming. Hope to see it on credit card statement.
Joel M.From call to rent to return, excellent service. Rented a cargo van and plan to use again soon.
Debra H.Jim and the crew are great. We take our family vehicles to Federico for tires and service. They are also our go to for U-Haul vehicles and trailers.
Michael B.Trailer did the job was great to haul my Harley and the guys there helped.
Todd H.Quick rental, nice people, and didn't realize how handy the appliance Dolly was. Thanks Chris!
JAMES F.Nothing…Easy pick up and easy drop off! Clean comfortable waiting area and the owner Jim and Chris the manager greeted me and assisted me.
EDWARD Z.All good
MARYELLEN W.I will never go anywhere else to rent a uhaul
Jullie M.Friendly staff. I was on the road very quickly. Incredibly time efficient experience which I appreciated.
BEN H.Location actually closed 2 1/2 hours to posted sign time. I was returning truck a day early as well.
KEVIN W.We had a wonderful experience. Professional staff, and great pricing! Thank you for making our move easier.
TIMOTHY C.The main cab of the truck was sticky. Some sort of chocolate all over the door handle and steering wheel. Truck was overall well maintained other than the stickiness.
KEVIN F.Great service. The equip was in excellent order.
Eugene F.Thank you for working with our time constraints.
Christopher K.My truck had a leak in it and ruined numerous boxes in cargo. Very disappointed.
PATRICK S.Very easy and professional to work with.
Philip F.The representative asked me to drive the wrong way down a one way street to get to the trailer, maybe figure out how to sort out the lot so that isn't necessary.
Gary S.Always smiling wonderful people
NANCY S.Made it so easy. Will do this again. Service guy attached it all for me. Really appreciate his attention. Thanks so much
jabra D.Always friendly nice people
NANCY S.Great place to rent from. Very friendly
Lora R.Rien
Greg P.Love the location. Easy to rent from. Keeps vehicles clean. Nice job Federico Tire!
Jeremy B.Easy to reserve and always friendly!
BRIAN D.Billing was totaly messed up. Axel on trailer dropped as soon as I went 2 feet.
Steve G.