Fast and efficient service.
robert c
Customer Reviews for Feel Good Floors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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All good
jerry cEverything was wonderful the people were very kind and helpful I would recommend it to other people you help me get things done and efficient way
Carol LVery friendly service.
Theresa Lvery professional and such good help!
Stormy DExcellent service!
David AThe additional mileage calculation process is a bit lacking. I put in that I wanted to deliver my items to Ocala, but the system incentivized me to drop at Gainesville and then charged me extra miles because I had to drive to Ocala and then back to Gainesville. Other than that, I enjoyed my rental experience.
Richard JNothing continue as is
Glenda WSteve is GREAT! The other location at 1490 N. Broad Street Lexington TN. A close bonding company absolutely gives U-Haul a terrible name. The woman there is horrendous and I will never in my life go there again almost had me not rent from U-Haul. She added safe tow coverage of which I did not want and need a refund on. Terrible customer service. Terrible personality. Absolutely a horrible experience. Thank goodness. Went to the other location and with calling U-Haul company. I now have my 26 foot truck that I'm running this weekend through the good field floors with Steve who is absolutely phenomenal. Steven said he want representing your company.
Tammie Jgreat customer service and staff. They were very knowledge on the equipment. They went up and beyond providing a good experience and customer service
STEPHEN EMake sure the truck is in working order. I didn't make it 40 miles truck broke down on the interstate. And had to wait 3 hours for a maintenanc to show up to tell you guys that it needed to be towed. I told you to began with it had to be towed. Then had to wait 3 hours for the tow truck to show up. After I get towed to the location let me remind you I been sitting in this truck for 6 hours you tell me you need it unloaded within 4 hours. So when the tow truck comes and gets the truck I can't get my deposit because the truck hasn't been returned to the U-Haul store. I would like a total refund of what I paid. I paid cash also. And a free two day use of a truck with 170 miles which I never put on the first.
Bethany HOne guy was nice and helpful but when we returned truck, there was a guy who was ill, huffy puffy because he was having trouble with software and had to get others to help him straighten it out. He was surely showing his anger and being pissy.
Jennifer BDerrick and Tiffany were very helpful and friendly in helping us get the return processed after a long trip from Colorado. We had to take some extra time on the road due to our inability to drive long days but they made sure the extra time was not charged excessively. Thank you both. We are glad to be new neighbors of such helpful and friendly people.
ALAN KEverything was great! No improvements needed at this location. They had me ready to when I got there and the staff was awesome!
Shiloh TChains were improperly installed by employee at Feel Good Floors/Uhaul.
Robert Hservice was acceptable
JOHN BSuper people here, very easy, worked great
WADE RGet rid of peacock movers in Sebring fl. No call no show had to unload myself.horse shit outfit.
Ronald SS.O.
Melissa CI was charged for 2 dollys an was suppose to pick up at 9 am an couldn't because the rental wasn't scheduled for mobile pick up correctly took over 2 hours to reach someone who finally got my rental fixed it wasn't a good experience an I was over charged
Otis SHave the entire rental, with auto transport and any other equipment. Ready to go. Not make the customer hook everything up.
chad aDropped off after hours, website was very helpful
Harvey RQuicker pickup process
Tiffany BThe pickup process took longer then it should have.
Raymond BThey were very helpful and very thoughtful to help to let us know where we were going 😊
Dell HGood comminication
Nancy MAbsolutely no information posted to help with pick up.
Larry AThe equipment was clean however the brakes did not seem right and the ride was extremely rough. Glad I was not going too far...put less than 20 miles on the truck.
Evan BEasy and convenient
Christian HCustomer service was great! Easy to reserve, pick up, and return.
WILLIAM TThe location was not open based on hours listed. ~15 mins late.
Ryan PThe location had staff that said "we don't handle uhaul let me go get the guy. Another lady said "we aren't supposed to even have vans". The Van listed for pickup at the Lexington TN location was extremely dirty with cigarette ash on dash are around steering column. Entire truck was dirty. The front right tire was flat with only 15PSI and the guy said I could take it down to the gas station and put air in it to see if holds air or could just refund. At that point due to need for van I had no choice but to get air. He then told me I could call roadside service to have tire replaced. I found a gash in the tire after putting air in both after getting home spent 2 hours getting road side to come by and replace tire with spare. The roadside service was nice and fairly organized but the serviceman that arrived didn't know it was uhaul 3rd party that hired him nevertheless completed the job. Ultimately the van did fine for my 12 hour round trip but locations should be held accountable for at least putting some effort into cleaning truck to a decent nature and / or calling in repairs before customer gets. Not fair to pay almost $300 for a 24 hour rental to get a dirty smelly vehicle when other locations give a clean one in my personal experience.
Charles MWe teeded to tighten the drivers mirror, the were chips on floor, but otherwise was great experience dealing with them.
SANDRA KA little more maintenance to the trailers as the one I rented the wiring was a bit messed up because the turn signals were reversed and the tail lights lenses were very cloudy and faded not very visible
ILIJA IOriginally, I had the full amount put on my card as a hold and it messed up my account. I had a corporate certificate but the location didn't utilize it. Other than that, everything was great. U-Haul worked quickly to get the payment corrected and I am very satisfied with the customer service representatives for U-Haul.
robert gNothing at all. Every thing was outstanding.
Edward PTruck was clean but has Exhaust leak. Feel Good Floors employees were great to work with!
RYAN PHave an available unit at the customers selected location. Verify hours of operation at a location before sending your customer there Hours before rental is reserved to be picked up.. Have courteous customer service agents (ones that do not hang up on customers. Not change pick up location multiple times. The next customer will not be me...EVER!!!
Captain BGreat service!
Richard UNothing everything was great
TERESSA JTruck was not at the location was supposed to be, a lot of important information was not told during my ordering
Michael SThe appliance dolly was an older one could have been a little newer but it worked and served the purpose. Overall experience was good.
Edith S