Évaluations des clients First Impression

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de First Impression

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Karega M. le

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This satellite program leaves much to be desired.

Thandi H. le

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The entire process was horrible and I rented uhaul several times. This time I had to call uhaul 5 times for a one way truck.

Ebony G. le

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Excellent customer service, and easy to pick up and return!

Deano M. le

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They did a great job with my dropoff, especially given that I dropped the vehicle off early.

Stanley W. le

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Le client n'a pas laissé de commentaire.

jaquisha S. le

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Le client n'a pas laissé de commentaire.

Andrea G. le

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Le client n'a pas laissé de commentaire.

DANIELLE S. le

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Le client n'a pas laissé de commentaire.

Nina H. le

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I was overcharged. I returned the vehicle yesterday. Furthermore, the vehicle needs maintainance on the tire and the tire sensor, causing it to use more gas than necessary on a fuel-efficient vehicle that uses flex fuel. The alert goes off on the cargo van but it hasn't undergone routine maintenance.

Sicely M. le

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Every thing was quick and easy and I appreciate the timing check-in and out. Great place and very customer friendly

Robert R. le

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Should have checked truck out while i was there and given me a receipt then.

Donald H. le

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Le client n'a pas laissé de commentaire.

Jolanda J. le

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When is the money put back on my card

Charmore N. le

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The process of getting the U-Haul was a little longer than expected. Verifying was not a smooth process at all but everything else went well.

FRANCES C. le

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Le client n'a pas laissé de commentaire.

Robell M. le

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Just better communication between the employees

William W. le

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Extremely bad and slow service, not sure why but the female that greeted us had a horrible attitude!

Derrick F. le

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Le client n'a pas laissé de commentaire.

Ebonie W. le

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Le client n'a pas laissé de commentaire.

crystal B. le

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Poor communication and customer service

Darrell M. le

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Le client n'a pas laissé de commentaire.

Elise N. le

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Quicker response to customer upon entry into the facility.

JAMON E. le

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Le client n'a pas laissé de commentaire.

Faith H. le

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Le client n'a pas laissé de commentaire.

OCTAVIA B. le

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Le client n'a pas laissé de commentaire.

Kelly R. le

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Le client n'a pas laissé de commentaire.

carmen C. le

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I had a situation and they solve it. THANK YOU VERY MUCH

Kanita G. le

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When I arrived they were leaving stating that my reservation was not in their computer . They went back inside and assisted me and I was on my way

Rhonda G. le

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Le client n'a pas laissé de commentaire.

Antonio E. le

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Be friendlier and client-centered.

monica Y. le

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Friendlier customer service and more knowledgeable about the service provided.

Tarita O. le

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Le client n'a pas laissé de commentaire.

Darnell L. le

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Le client n'a pas laissé de commentaire.

nashanna A. le

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I had to wait 45 mins for the store to open because the person giving me my key was late to work

Alvivian C. le

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Le client n'a pas laissé de commentaire.

tamika P. le

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I was charged more then I've ever been charged before then I east my money putting gas n the truck I put it exactly right where it was at when I got it an they say I didn't an charged me extra I can't do business like that I would never tell anyone to go to this place I really move people a lot and never been charged this much for right down the street never an always went way further and was not charged that much an I always move on weekends so not ah excuse

Joseph K. le

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Le client n'a pas laissé de commentaire.

Leroy L. le

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Do the same!

Farris W. le

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Fast, friendly and informative service. Thank You!

Willie C. le

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This site needs faster service for check-in and return. I completed the express check-in process online but when I arrived I had to wait for at least 15-20 minutes and I was the ONLY client there! There was an equally long period of time upon returning the vehicle. Additionally, the furniture dolly I had reserved online was not available--a wide dolly to sit wide furniture atop of to more easily move large pieces. The staff person had not even reviewed my online request; I had to ask for the dolly. Then she said they didn't any moving equipment; she gave me the only thing they had, a small dolly for moving small boxes, which was insufficient for moving my furniture. Yet I was charged for what I ordered! She said they had no other supplies. The staff was nice but the site needs to make available what is promised online.

Shamontiel V. le

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There were no furniture pads at the location, and the supervisor wanted me to go to another location to pick them up instead of them being brought to me. I wasn't feeling that nor the supervisor cursing about "not trying to be an asshole." Kinda unprofessional, especially in a store filled with religious stuff everywhere. The lady who helped me was nice and patient although I was getting a bit irritated by how long it was taking to get in and out. I respected that she made the younger girl go outside to help work on U-Haul stuff, but I didn't particularly need to hear the lecture she gave her about it or the rants about banners not printing out correctly. I felt like some of that could've been handled without customers in the store. But she definitely gave me a break for being 40 minutes late thanks to horrible movers. So all in all, I think we were both about evenly crabby.

Lorraine M. le

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Nothing I can find.

Devale T. le

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Le client n'a pas laissé de commentaire.

Angelia J. le

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There was a bag of marijuana and blunt in the driver side door that we found after we had already left with the truck. The store had an out to lunch sign on the door we took the van back so we dropped the keys in the drop box and called a few minutes later to let the staff know of the drugs in the van since we did not want to touch them. I was there to pick up the vehicle at 9:00am and they opened the door at 9:05 and then the lady who handles the truck rental got there ten minutes later and we had to wait for her to check the van that had been dropped off the night before. I will never pick up a vehicle from that location again.

Latrice E. le

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I will use the location as long as I live in the city! Their service was excellent!

Paris L. le

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Le client n'a pas laissé de commentaire.

Mario W. le

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terrible service.

Teddy S. le

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Very very BAD PLACE TO DO BUSINESS

Tirrell L. le

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Stop allowing these awfully rude & unprofessional people work as a representative/dealer for uhaul

Donna L. J. le

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Le client n'a pas laissé de commentaire.

Stanley W. le

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Nice people to do business with and friendly.

Sandra M. le

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Excellent Service from beginning to end.

Sandra M. le

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Great service!!!

phyllis N. le

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I had a little difficulty locating the office. There were no UHaul rental signs anywhere in the window, only a Uhaul van that was parked outside. Once I verified the office, the personel was friendly. She did tell me I was to receive a $15 discount because the gas was less than a quarter of a tank but I dont believe I received the discount on my final bill. Then there was some confusion because I received a phone call two days later asking if I had checked the van back in. Not sure what happened with the communication there at the place.

Tedra D. le

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The service was great and the location was very convenient.

Briel S. le

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Le client n'a pas laissé de commentaire.

Leonard M. le

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Nothing everything was done very professionally

LATITIA K. le

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Horrible servicing and extra slow....

Larmar D. le

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Le client n'a pas laissé de commentaire.

lou B. le

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Processing took too long. There was no one there to return the ban for 10 minutes.

Earline K. le

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Cost too much for a short time of use; too many taxes; OVERKILL!!! I've used Uhaul before with longer time frame and paid less. I WILL NO LONGER USE UHAUL FOR MY MOVING SERVICES.

JAKAYA H. le

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Le client n'a pas laissé de commentaire.

STAN M. le

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Le client n'a pas laissé de commentaire.

DERRICK W. le

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Le client n'a pas laissé de commentaire.

willie S. le

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Le client n'a pas laissé de commentaire.

joshua W. le

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Le client n'a pas laissé de commentaire.

lynell S. le

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Gas should be in the vehicle. You should be honest in filling out app.

James H. le

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Le client n'a pas laissé de commentaire.

Edward T. le

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Le client n'a pas laissé de commentaire.

STEPHANIE D. le

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Furniture pads were not ready at the reserved pickup time, so I had to wait 40 minutes.

DEIDRE C. le

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Le client n'a pas laissé de commentaire.

SONYA H. le

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Wonderful customer service. 10

LISA P. le

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The representative was very knowledgeable and friendly.

mary D. le

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requested a dolly by phone when I made the reservation-none was given.

COOPER K. le

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sorry this so long on our reply, 79th location reps are excellent; they helped us tremendously dealing with the move fro my mothers things 3 times;; please give them more equipment to add to there location, but we did not mind waiting for we like dealing with this location only !!! Thnx Kathy Cooper

Sharon M. le

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Eliminate truck rental from that locations.

TANDRA R. le

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I hated this service from this location, because they are trying to overcharge me for the gas they claiming I did not put back in the truck. Just too much bull crap and they are rude and think that I am real stupid. It was completely messed up. NEVER AGAIN, NEVER AGAIN.

OSCAR V. le

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Great!!!!

Beverly B. le

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make sure the customer speaks to a person to reserve the UHaul. I made reservations online and they couldn't pull all the info up with the reservation number. They quoted a different price from what I was told; it was all worked out but it was not an "easy in and easy out"

kevin H. le

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Le client n'a pas laissé de commentaire.

FELICA W. le

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I was scheduled to pick up truck at 9am. I arrived at 8:45am. I did not drive off the lot until 10am. I feel that it was unexceptable for it to take that long to complete paperwork. Also, the couple that came in about 30 minutes after I did left the same time as I did. How does that happen.

Fard K. le

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Extend hours beyond 5pm. The staff was very professional and helpful. It was the easiest truck rental I ever experienced, thanks to the agent who handled my rental.