The manager is so good.
Souksavath C
Customer Reviews for Flatline Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Easy to pick up and drop off location. Made my moving smooth.
Barry MExcellent place to rent from.
Renee NI was offered a promotion and wasn't given it. I had called the place I rented from asked if I could drop the trailer off at a different location for a discount and she said "it's fine just take it to where you originally wanted to." Which gave me no discount and I felt like I just got the brush off. Very disappointed. And I wasn't given my furniture or appliance dolly.
Rachael RNot Every Location Has The Units Need to Meet Customer Demand! Ever with Locate a Trailer Close By I would Much Rather Deal with the Location Close to Me! A UHaul Store! Same People Clean Well Maintained!
craig bA guy was there after hours Sunday March 10 and help me park and unhook the auto transport. I appreciated that. Thank you!
Bill RThe lady who helped us was awesome. Even when there was a little issue with the rental she got it taken care of and had us on the way quick, fast, and in a flash. We will be going back to this location in the future
Phillip KNothing customers service was one of the very best ever and very helpful.
Theresa MEverything was great.
Nancy HVery accommodating.
Lewis SThe Family owned U-Haul dealer at 98 North Power Rd. in Mesa Arizona was a great experience. Toria Sterling and Renée were very helpful and friendly people, great customer service as well. Would recommend anyone needing a U-Haul or towing service to look them up. ~ Starr Demetro
Starr DNot much, great customer service, would definitely use again.
robert sVery good
Jose GWas a good experience. The personnel at Flat Line were very good.
Todd SAwesome customer service
Josh LWe arrived with the trailer. One employee was watching YouTube videos on his computer while my husband parked and unhooked the trailer. The woman was helpful, but the other employee (male) had no interest in helping or working. I guess this is how trailers with bad tires get put on the road.
Randy ZThis is a towing company where its hard-to-find people there. Also, U-Haul keeps changing where I get the vehicle or trailer from at the last minute. I really don't like that much.
GERALD RSuper friendly staff 10/10 recommend!
Sara GI arrived at approx. 8:45 AM to pick up a 9:00 AM rental, the office was locked but thee was some in in the building. So I knocked again and still no one answered. I walked around the building to see if there was another entrance, which I couldn't see. I returned to the front and knocked louder and finally someone came to the door and yelled at me to stop knocking, they weren't open and did not open until 9 AM. I told him that I was just a few moments early and figured I could get the paperwork done. There was not a sign indicating their hours. Then he told me that my knocking was "pissing him off" and I should go some were else to rent the truck. If I hadn't been dropped off there I surely would have, but at U Haul. Then a woman arrived and took care of my paperwork. However, as you can see, I requested a 4 wheel dolly, pads and an appliance dolly. She told they did not have any 4 wheeled dollies and only 1 pad. Additionally, she said the appliance dolly was filthy as her sons or sons used it over the weekend and did not clean it up. The interior of the truck was okay, the exterior was not. Particularly the front windshield. Mechanically, it was an automatic but when it shifted the truck would lurch. fortunately, we had secured our furniture. Overall this rental was very far from what I was expecting!
Keith SRenee was absolutely wonderful!!!
denise wThis location and employee were super convenient and helpful! I would recommend it to family and friends!
amy cAll was good
Eugene MOne thing that surprised me was that the mileage charge has drastically increased. I paid 1,09/mile, which seems excessive. I think the last time I rented from uhaul last year, I paid 0,39 a mile. Next time I rent, I'll definitely be price shopping with other companies.
Stanley DPersonnel amical
Walter PSuper kind and pleasant to work with.
Justin MThe woman running the office was very friendly and helpful. The equipment was well maintained and worked perfectly. It made my moving go smoothly.
Greg mThey were helpful, friendly and awesome. Would definitely recommend
christopher cAmazing staff and location best customer service. I will only rent from here thank you so much!
Stephen AI’ve been charged $200 cleaning fees for nothing, I already emailed back after receiving the receipt 30 minutes after dropping the van but didn’t hear a reply yet
ALBERT KVery friendly and helpful person running this place. Five stars!! Thank you
Tim JDealing with Flatline was easy and the lady took great care to make sure I was ok from start to finish. Will recommend them to friends and family.
Dale JEveryone at the location was so friendly and helpful.
cherie rI called for a quote and was told 61$ then all said and done was 73$ big difference for 2 hours the place is crazy dirty inside
Chris GGet a bigger place.
Barbra HMoving by yourself with a dog is a quite a multitask Sterling was so kind and understanding. I was able to make multiple trips and leave my car while doing so, making the process a bit less stressful. I would recommend Flatline to friends and family.
Tiffany CExcellent customer service ! The Sterling group were friendly easy to work with .Will rent from them the next time .... Sincerely Pete .
pete hVery helpful
Troy CFor one they charged me for 6 gals of fuel $33 gas was the se I called no call back sent two emails no returns .need my refund for fuel cost!.I asked him are we good he said yes everything is good .still have not got a call or email I rent every week
MARK Ethanks a lot I really appreciate it,Gamaliel Ruiz
Gamaliel RThere was a computer glitch but they finally got to figure it out and that everything worked out well
Roy BRien
Gregory MExtremely helpful agents and people there. Fast service and quick check out. Very courteous and respectful. Helped us out in a time of need!
Louise MGreat customer service and really helpful.
David RThe girl there was super kind and helpful.
Christy DNothing Victoria handled everything best experience we had out of all our rentals
John HVery friendly Very quick service Very honest
ASHRAF EHave hitches to rent with your trailers
Terry PStaff performed detailed inventory/ inspection, took photos, asked questions regarding truck's performance, any engine, electrical, warning light issues, etc. Staff assisted in arranging transportation for me to my residence via a non- Uhaul personal vehicle driven by a non- Uhaul employee. Very much appreciated. I would use this location again!
Paul JMy experience with Victoria was fabulous; they we’re very helpful.
Katherine RVery friendly, overall great experience, flatline towing was eager to help and answered every question and concern I had, I’ll definitely be using them again when I need a uhaul!
Megan FThey were perfect
Tracey N