I won't be recommending or using uhaul again. I didn't get upset when I picked up the truck and the total was $22 more than what the website said online, but I am upset after returning the truck. I wasnt allotted enough miles so I apparently went over by 14 even though we didn't go out of the way at all and was charged for extra miles. I was charged a 25 dollar cleaning fee when there was nothing to clean. Top it all of with i didn't even get a courtesy text or call, just an emailed reciept of charges. Nope, won't use this company again.Theresa H.
Customer Reviews for FM 917 Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Signage for jokey drop. I guessed that I could drop the key in the mail slot in the door.Sarah W.
Le client n'a pas laissé de commentaire.Thomas P.
Le client n'a pas laissé de commentaire.Barry H.
Did not have an utility dolly availableHillary P.
Le client n'a pas laissé de commentaire.Sonia C.
The ladies that helped me get my truck were amazing and so friendly!Jeannie L.
Experience was great. Staff was so friendly.PEGGY W.
Great job! UHAUl changed our location pick up at the last minute & you guys were greatJoann W.
Le client n'a pas laissé de commentaire.Judy S.
Absolutely great experience!ROCKY W.
I WILL NEVER USE THIS UHAUL SITE AGAIN! I returned a rental truck. The site was supposed to be open but the lady said she was busy in the back and I should leave the truck. Later that evening, I received an email containing the bill which included a fuel sales cost of $110 and a fuel fillup fee of $30.00. There was also a $25 cleanup fee because they said there were crumbs in the cab. I called the site and told the lady that the picture of the fuel gauge on my bill did not match the picture i had taken of the fuel gauge after putting fuel in the truck and before returning the truck. I also sent her pictures of the inside and outside of the truck showing that I had cleaned it and it did not require cleaning. I will never use this UHaul site again!BILLY H.
The ladies were very friendly and helpful. They made my move less stressfulAngie K.
Very rude manager and office staff. I had spoke to the several times during the day explaining that think where not going as planned and that I would be later that expected getting the truck back. When I did get to the drop off that was no place to park the truck and when knocked on the door no one would answer the door to help and they where both inside. So I park the truck where I thought it would be out of the way of their normal business for a storage facility and not block the driveway. Whe I park the truck and was getting out to strat the drop off inspection a lady from the office came out and basically start getting in NY case about being late and blocking her in. I told her I knocked on the door and you wouldn't answer so I am parking out of the way so that I was not blocking the driveway. She proceeded to tell me that becasue I was late that they had to turn down sales.. when there was another 26 foot truck sitting on site I told her that not only did I call and speak to someone at her site but I also talked to someone from Uhaul corporate explaining I would be later then expected. The another lady.came out and started on me about being late and then told me that she would be sure I was charged double for the truck and I told her that she would only charge me for the extra day at 40$ and that would be it. She said you'll see about that I control what gets charged. When I left and got home I called the customer service number and placed a formal complaint on how I was treated and the rudeness of the drop off site. I will never go back there again and I will also tell anyone in the area to not go there. If I where the company being represented by these two women. I would pull my contract and find some on other than them.TROY S.
The only complaint I would have is I had to wait on a customer in front of me that took about 45-60 minutes to get there U-Haul. Other then that the employee at the front desk was extremely kind and polite and very helpful.Bernard B.
Le client n'a pas laissé de commentaire.CHERYL M.
Le client n'a pas laissé de commentaire.HILDA B.
Appreciated the professionalism we received at this location.ROBERT H.
New staffWILLIAM S.
Then I get charged 3 cents without any notification.CHRISTOPHER M.
Le client n'a pas laissé de commentaire.carmen W.
Le client n'a pas laissé de commentaire.ELISABETH A.
Le client n'a pas laissé de commentaire.JAY M.
The lady at this location was some what helpful, not everything was explained. She friendly and kind.KATHLEEN LENORE R.
People friendly eguiptment wasn't all there nor could they order it we had to go pick up trailer at drifferent location adding to our miles and cutting g into our gas and time return to location to put or car on the trailer. Rather been able to do all at one locationPatricia R.
Le client n'a pas laissé de commentaire.NOAH E.
Le client n'a pas laissé de commentaire.Jennifer D.
Great experience, went flawlessly.CHRISTOPHER B.
Le client n'a pas laissé de commentaire.richard M.
The facility itself was very neat and well-maintained. The equipment was in good shape and they delivered what was needed and what they promised. The process was seamless and it was easy to arrange the truck online. Mobile check-in was very easy and saved a lot of time. I would like to say, however, that though I had wanted to waive the 14-dollar protection fee, it served as a default and there was no way to delete it. I suppose I could have asked the individual at the counter. In any case, it was a positive experience.Andre P.
Le client n'a pas laissé de commentaire.RALPH G.
The ladies at 917 Storage were absolutely amazing. Big shout out for a wonderful experience.Jon-Erik A.
Stick to what your uhaul dealer told a customer they was going to do.Darren W.
Le client n'a pas laissé de commentaire.CHRISTOPHER R.
Kerry & Tarin are the absolute best!!! So kind, friendly & really helpful. Kept in contact w me during the whole rental time for the truck. Always assuring me no problem if we needed it another day. Our move had many, many , many snags going from 1 place to another. I kept in contact w Tarin & Kerry & didn't feel like I was going to get in trouble if circumstances changed with our move. Because it did keep changing!!!They kept reassuring me all is ok!!! So nice to have NOT ONLY 1 competent employee at your business, but TWO!!! They are UNICORNS!! Great job!! They are understanding, considerate & they laughed at my crazy stories! Those 2 mAde my stressful event - allowed me to relax & get a handle on my moving situation. Wonderful group u have there at CTP & 917SUSAN F.
Super nice people who ran the business will use again for sure.Steve A.
Le client n'a pas laissé de commentaire.Jackie W.
This was a horrible experience. I originally rented a truck in Cleburne. I then received a notice that there were no trucks available at that location, and I would need to go to the Joshua location, which was eight miles further. So I got charged extra mileage for the inconvenience. In addition, the truck was not safe. Each time I pumped the brakes, the truck would lurch forward. It happened several times, nearly causing an accident. I had planned to keep the truck for 24 hours to finish all my tasks. However, I felt too unsafe driving it, and returned it in 7 hours. As a result, my move was delayed for two days. I have used Uhaul in the past, and was very happy with the service. I'm chalking this experience up to an odd situation. However, it was significant enough to make me reconsider using Uhaul in the future.Amy B.
Le client n'a pas laissé de commentaire.JEFFREY S.
The customer service I received was awesome. After having a bad experience with the customer service person the night before who hung up on me because I was unhappy with the attitude they had. The person I delt with in the morning to pick up my truck was excellent!!!! I would like to give a GREAT BIG SHOUT OUT !!! To Fc FM 917 storagMatthew H.
Le client n'a pas laissé de commentaire.LINDA M.
The two ladies who ran the place where excellent and so helpful along the wayNATHAN O.
Le client n'a pas laissé de commentaire.DELVIN Y.
I turned it in Sunday but there was no one there. They charged me for an extra day rental and a cleaning fee. We swept out the back but the cab was dirty from the previous user.MICHELE L.
Le client n'a pas laissé de commentaire.Mark M.
This truck was horrible! The drivers side door wouldn't close properly since it was bent out at the top. This caused my entire trip to be like a wind tunnel and either the frame of the truck was bent or needed a front end alignment it pulled to the left and made driving extremely uncomfortable!!TERRY C.
Le client n'a pas laissé de commentaire.Matthew T.
Le client n'a pas laissé de commentaire.ROBERT F.
Le client n'a pas laissé de commentaire.Matthias P.
Not much parking spaceLisa C.
Le client n'a pas laissé de commentaire.Kerry A.
The cab smelled like smokeBryan M.
very helpful, friendly, professional ...she new exactly what she was doing...cannot think of anything else she could have done ..she covered all the basesGail R.
Le client n'a pas laissé de commentaire.Charles M.