Évaluations des clients Food World

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Food World

Cote générale :

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Vasily S.
Évaluation :

I rented a van for 9am, which is non-working hours at the location. I was ok with online check-in, but in the confirmation message I got was 10am, working hours. I've noticed this change only one day before the booking, when it was too late to change a location. The van I got was covered in snow and there was no brash provided. The van itself was covered in dirt, including side windows and mirrors. I had to roll down the window to check my surroundings. In the middle of the rental the washer fluid ran off, so the windshield window was no help too. This was quite unsafe ride. On the positive note, the staff is friendly and I wasn't overcharged for anything. Hence two stars, not one.

Connie D.
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Very friendly!!!

Michael W.
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Le client n'a pas laissé de commentaire.

Altaf S.
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Staff very friendly and helpful

Dominik M.
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Fantastic experience. There was two gentlemen that helped me out, when I came to pick up and then when I dropped off. Both were very helpful. I returned the truck a few minutes late but the gentleman that was there in the evening was very understanding and professional. He indicated to me some customers are anxious or angry when moving out and they tend to take out their frustrations on the reps when something doesn't go exactly according to plan. It's too bad they have to go through that as they are both wonderful people and the customer service was exceptional. Thank You!

Eric H.
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The service staff at location was late, curt, and not present at agreed upon drop off time.

Michael M.
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Le client n'a pas laissé de commentaire.

Connie B.
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Le client n'a pas laissé de commentaire.

Jody B.
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Uhaul rep was very helpful and process was easy.

Glenn B.
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The dealer was very unfriendly and impolite, making this a terrible experience. I would not go to this location ever again, but have rented from UHaul many times and would do so in the future at another location.

Rafik B.
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Le client n'a pas laissé de commentaire.

Yaron K.
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Winter tires.

david V.
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Put winter tires on the trucks instead of bald all seasons. I got stuck in snow 4 or 5 times for a few minutes each time.

Sharyn M.
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The U haul at Food City were very accommodating and helpful. Thanks So Much!

Misha D.
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Dirty vehicle and equipment extremely rude personnel. Would never go there again or recommend it to anyone. Complete disaster.

Mark Y.
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Le client n'a pas laissé de commentaire.

Mesfin N.
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The person is not explaining to me anything before I pick up the truck and I ended up paying extra $350 and it is not fair

victor P.
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Le client n'a pas laissé de commentaire.

Sandra T.
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Truck was filthy. Had to clean off dust and cigarette ash off dash and behind wheel. Returned truck much cleaner than it was received

Chelsea R.
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The van wasn't clean.

Paul G.
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Le client n'a pas laissé de commentaire.

Christopher M.
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Le client n'a pas laissé de commentaire.

Laural G.
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Le client n'a pas laissé de commentaire.

Jonathan O.
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It was a little surprising where this Uhaul is located, but they were friendly, quick and nice to deal with. Would use them again.

steve R.
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It was easy, fast, no hassle and the representative was a pleasure to deal with. I'd rent from them again any time.

Thomas D.
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Le client n'a pas laissé de commentaire.

Renato B.
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You are doing great!

Yazdi B.
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Le client n'a pas laissé de commentaire.

Jenneth M.
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Le client n'a pas laissé de commentaire.

Lindsay S.
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Le client n'a pas laissé de commentaire.

Fatima D.
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Le client n'a pas laissé de commentaire.

Hosein T.
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Le client n'a pas laissé de commentaire.

Brian H.
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Shady u-haul location. Vehicles engine light was on. They also had a note on the contract stating there was metal tape on front bumper and the customer acknowledges there could be water damage, but never did they mention this to me and it appears the customer would be on the hook for this. Also returning the u-haul late at night was extremely dangerous and unsafe as this was in a dark alley with no lights just off 17th avenue. There were several people milling around in the dark alley which was unsafe - please install lights!!!!! Unfortunately, I will never be renting from this location again.

Donald R.
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Very courteous owner. Rare to find these days.

Amy G.
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Le client n'a pas laissé de commentaire.

Damon E.
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Engine had no oil, given to us with engine dash lights on. Someone let a cat live in the front cab, smelled of urine. Owner failed to show up for on time and was 30m late. Location closed early as well and could not return manually when web services were down. Was extremely difficult to use the app to return the truck, had to call in bc site was down.

Mark P.
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This location closed before the designated time and then charged an overnight fee for the rental that was returned on time.

Crisanto C.
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Wonderful servicest tnx

Dianna H.
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Le client n'a pas laissé de commentaire.

ARIE B.
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Great experience

Marja B.
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Although they took care of us well, the customer who had the truck before us was almost 2 hours late and without more available at that location, it was very stressful.

John L.
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I found that their was only one person at the counter at the time I picked up the van and one behind the counter when I delivered. I think there should be two, one for the store and when needed one to handle the U-haul at times when many people in the store. That way inspection of vehicle on return alows one person at the cash register.

Chris M.
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Le client n'a pas laissé de commentaire.

Jaycee S.
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Le client n'a pas laissé de commentaire.

Donna T.
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Very lovely manager. Excellent service.

Leanne M.
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The location was great and very convenient, however it wasn't clear that we needed to go behind the building to find the van. The van was "clean enough" for re-use but it smelled REALLY BAD, like a barn to be exact. There was no where to indicate that on the check-out information without marking it as not being clean. Also, the windshield was cracked but didn't want to indicate it as damage to the body or halt my rental. I would have liked to have seen some COVID-19 precautions taken. The steering wheel was "sticky" so it was evident it had not been cleaned between uses. It would also be nice to have a bottle of hand sanitizer available in the van for use. Overall the check-in/check-out process was quite smooth but the check-in was a little more onerous than I had anticipated. Thought I had done all the pre-check items and wasn't anticipating the additional time it took to take pictures of me, my driver's license, the van and also waiting for the approval. I think some of this could have been done ahead of time or at least some list of what to expect at check-in. Overall the process was very good though. Appreciated being able to book this after hours and completing most of the items on my phone rather than waiting in line for someone to be available. I would use it again and recommend it to others. Thank-you

Kevin William S.
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Very crowded grocery store. No parking out front due to construction and no parking in the back. Barely fit truck in a spot to return

David M.
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Le client n'a pas laissé de commentaire.

William B.
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Le client n'a pas laissé de commentaire.

Todd P.
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Le client n'a pas laissé de commentaire.

Yasir hassan Ba A.
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Great job

Matheus S.
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The vehicle was damaged (broken windshield/windscreen), dirty inside and outside (outside doesn't really matter but inside it does, mainly during the Corona/Covid times). The Rental Pick Up Location tried to argue with me the refuel was not enough and the quantity was not the same as when I got the vehicle (I took pictures before and after - still have them - and even so I was charged for the fuel). Will not recommend this place in the future and do no intend to come back.

simeon T.
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Excellent service, very convenient location.

Timothy D.
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Le client n'a pas laissé de commentaire.

Donna P.
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Le client n'a pas laissé de commentaire.

Andreas R.
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Clean the windshield and provide the items ordered

Robert F.
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Great guys work here. Always polite and wanting to help clients and make suggestions to make move easier. Always enjoy chatting with the guys at Food World

. A.
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Le client n'a pas laissé de commentaire.

Ash N.
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Monitor this location to be up to u haul standards.

Patrick N.
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abs and traction control were not operating.

Darren V.
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Vehicle was not clean, went to drive and the vehicle did not have any windshield wiper fluid. This location was not properly staffed either, he said his workers had called in sick and he was by himself. A little short and was rushed in all his processes.

ABDUL RAZAK BIN H.
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Le client n'a pas laissé de commentaire.

Greggory T.
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The experience was very friendly and fast! The cargo van wasn't super clean but it was acceptable. If needed we will rent from that location again.

Izak G.
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Le client n'a pas laissé de commentaire.

Louise J.
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DO NOT RENT FROM THESE PEOPLE. When I rented the van, the agent told me to return the van's gas tank full. When I did, to my shock , I paid for 19$ worth of gas when I had only driven 22 KM. The person I dealt with refused to tell me why it would cost almost a dollar per KM. He just kept saying "if you had a problem with us telling you that the gas tank was full, you should told us before you started the rental". In other words he was saying I should not have believed them and it was my tough luck that I left without checking the gas gauge, after they repeatedly told me it was full, which was exactly what it said on the form. Also the person who took my credit card I when rented the vehicle assured me that I could pay for the rental with a debit card when I returned it. Of course, the same guy who couldn't tell me why the gas cost almost a dollar per KM also refused to let me pay with a debit card. They guy is a master of talking in circles and he is VERY. dishonest. Also the van was very dirty inside and out. Finally, this Uhaul franchise operates out of a grocery store and they don't have enough employees to run their business and book rental vans. I had to wait a long time 3 out of 4 times that I was there because they were booking the vans and serving their other customers.

Sandra C.
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Well, I said yes to clean because we had covers and tarps for items we wanted to keep clean. The back of the van could have used a sweep and hose down if you did have tarps and covers and planned to move something you did not want dirty. Also we had done everything on line and we had a confirmed booking but it seemed to be a waste of time as we had to do everything again when we go there.The folks at the location were great though. Friendly. I would go there again.

Stephen F.
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Le client n'a pas laissé de commentaire.

George H.
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Le client n'a pas laissé de commentaire.

Vincent P.
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Le client n'a pas laissé de commentaire.

Kenier M.
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Vehicule didn't have winter tires in winter time, made it almost impossible to drive in and out of the parking place where I pick it up. Highly unsafe.

Tarek S.
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Le client n'a pas laissé de commentaire.

Amy M.
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Super friendly and helpful!

Edmund K.
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Le client n'a pas laissé de commentaire.

Ahmed H.
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Le client n'a pas laissé de commentaire.

Jason G.
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Le client n'a pas laissé de commentaire.

Mohammed M.
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Le client n'a pas laissé de commentaire.

Casandra N.
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I've used uhaul lots, and this was by far the best experience.

Oakiemhe M.
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Le client n'a pas laissé de commentaire.

ionel M.
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Le client n'a pas laissé de commentaire.

Michael M.
Évaluation :

Good consumer service - I will always go back

David M.
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Pick-up was good: vehicle ready, check-our process easy and rapid. Vehicle had a small cleaning issue, so I was uncertain as to whether it was actually inspected between rentals. Vehicle was in good repair and was useful as expected.

Mike R.
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Le client n'a pas laissé de commentaire.

Daniel B.
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Buy your spices here after you drop off the truck. Good service, will be back.

john S.
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Le client n'a pas laissé de commentaire.

Laura T.
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Le client n'a pas laissé de commentaire.

Robert W.
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I would more strongly advise to complete the online return process BEFORE putting the keys in the dropbox

David Y.
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The overall experience was good. I checked in online via my phone which was recommended yet I still had to give info in person so it took a little more time than I expected. The gentleman working there was quite accommodating and pleasant so it wasn't a big deal.

Jill P.
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There was a sock in the van but other than that excellent service and went above and beyond to be helpful! Was my first time using Uhaul and I would use your service again should I need to!

David G.
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Le client n'a pas laissé de commentaire.

Michael S.
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Thanks for the excellent service!

Emily G.
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Le client n'a pas laissé de commentaire.

Didem E.
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It all depends. The van was extremely dirty. I believe sheep manure.

Negassy T.
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Very expensive.i did't expected.

Brenda B.
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Le client n'a pas laissé de commentaire.

Shushanna B.
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Le client n'a pas laissé de commentaire.

Bryan S.
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Van was dirty and cracked window. Was told the insurance was mandatory but online said it was optional. Waited for 40 minutes to get the rental as the store was busy.

Muhammad H.
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Le client n'a pas laissé de commentaire.

Ayo P.
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The store owner was fantastic!

Ellen P.
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Le client n'a pas laissé de commentaire.

Crystal P.
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Better signage would help a lot! I only knew this was the place because of a small plaque on the door, which wasn't visible while driving.

Non reviews have been submitted for this location.

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