Évaluations des clients Fort Ashby Camper Sales

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Fort Ashby Camper Sales

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Christopher F. le

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I was charged for insurance that I didn't want . I think shouldn't have been charged 20$ and all the milage due to the location being so far away from me.. The keyser Location is a lot better , they know how to use the computer and take care of the customer's.

mya K. le

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Le client n'a pas laissé de commentaire.

Kimberly M. le

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Le client n'a pas laissé de commentaire.

Daniel R. le

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Le client n'a pas laissé de commentaire.

Frederick W. le

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Le client n'a pas laissé de commentaire.

Kim B. le

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One of the best rentals I’ve had. Quick, friendly and no hassle!!

Philip S. le

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the trailer was clean and well maintained on the inside but the outside was not.

Rick W. le

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Le client n'a pas laissé de commentaire.

dan N. le

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Truck was pulling to the left when driving. Brakes locked up on one time.

BERNARD H. le

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The staff was professional and went way beyond call of duty. My reservation was made at 4:30 p.m. and the store closes at 5:oo p.m. They stayed late to accommodate my late arrival caused by an error in adress listed on the www. My web search for the Ft.Ashby uhaul location targeted an address which is several miles away from the actual uhaul rental location. I called customer service to relay this problem and was told that it was Google's problem and not Uhauls, and that I should complain to Google. Seems to me that this would be a common problem and worthy of uhauls attention since the staff at Ft.Ashby said that many customers experience the same issue with locating the rental location for over a yearr now. On my return trip, we experienced a tire blow out on the trailer and a near blowout of a second trailer tire. After a 4.5 hr delay we were back in the road. The roadside assistance technitian commented that the trailer was in desperate need of service. I would like to know if uhaul would compensate us for this in anyway since our trip was extended by nearly five hrs on a work night causing considerable hardship the following day. Thanks for the opportunity to share our experience.

John T. le

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Le client n'a pas laissé de commentaire.

Frederick W. le

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Le client n'a pas laissé de commentaire.

Charles K. le

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The employees were great and found a blown fuse I had in our truck Great help , very experienced.

WILLIAM M. le

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Le client n'a pas laissé de commentaire.

william P. le

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Le client n'a pas laissé de commentaire.

Cheryl K. le

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All of it was a great new experience....loved the emails....ive rented uhauls in past lots of times...but never emails...so that was a great extra bonus

Larry B. le

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Le client n'a pas laissé de commentaire.

Susan J. le

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I do not think this was their issue at the local level, but I arrived at the location having ordered a 5 x 8 and there was only a 4 x 8 on the lot. This made our packing & moving MUCH harder. What was even more frustrating was that I had to go a hour away from my location to find a 5 x8 trailer! I was shocked to not find ANY availability any closer and then to arrive and not have the correct trailer waiting for me was very irritating. The store manager was extremely helpful and polite. I do not have any complaints about his professionalism at all. I was very surprised at Uhaul's lack of product in our Eastern Panhandle area extending into the greater Winchester, VA area.

jessica S. le

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Make sure equipment is checked back in, in a timely manner. I received an email stating that the equipment I rented was not returned. I returned it the same day I rented it but it took almost 4 days for the location to check it back in. My advice is to make sure you return whatever you rent from them during business hours so they can see the items returned.

Brian S. le

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Le client n'a pas laissé de commentaire.

Dana B. le

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I requested a truck rental at a location in my town and was sent 20 minutes out of my way.

Ricky L. le

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Le client n'a pas laissé de commentaire.

Nathan P. le

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Le client n'a pas laissé de commentaire.

Lance E. le

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the location did great, but U-Haul did not. they could not get what I wanted, so I had to take WHAT I COULD GET. uhaul booked what I wanted then canceled later, but the location did a great job

Donald M. le

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Le client n'a pas laissé de commentaire.

Gerald S. le

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I had gotten an email about not returning the equipment, I don't understand why since I dropped the truck off a day early.

EARL B. le

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The facility that I rented the truck from was terrible. I've used uhaul a lot in the past and never had a uncaring and been blown off the way I was at this location. The truck wasn't really checked out mechanically like it should have been. Our truck had power steering issues that really delayed us and made us loose valuable time.

George H. le

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Le client n'a pas laissé de commentaire.

ROBERT S. le

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There's nothing more that can be done to improve our Uhaul experience at this site. Everything was exactly what we needed!!

Cyndee C. le

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Everyone was very nice, very helpful.

Gerald S. le

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Le client n'a pas laissé de commentaire.

Gerald S. le

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Le client n'a pas laissé de commentaire.

Shannon W. le

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I was really impressed by the friendly staff. It was also very nice to ride in a new, clean and well maintained truck. I would definitely book a U-Haul through Fort Ashby Camper Sales again and will certainly recommend them to others!!

MELISSA C. le

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Le client n'a pas laissé de commentaire.

BILL R. le

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Awesome people to deal with @ Ft. Ashby Camper sales

Preston S. le

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Very freindly and helpful staff. Strongly recommend.

Thomas D. le

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Le client n'a pas laissé de commentaire.

Graydon B. le

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Le client n'a pas laissé de commentaire.

DENCIL C. le

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We were having a difficult time finding a auto transport. Originally we had called the Fort Ashby store and they said they could not let us rent theirs because we were taking it out of state. Customer service found us one at that location. There were two at the location when we got there one was well used and one was nice. They said the well used one had to go first. Then when we went to turn it in... in FL they tried to charge us for bent fenders... but did not. But in all the trailer did get us back with the old car.

Bradley P. le

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Changed our pickup location but charged us for the additional mileage and said we didn't fill to the level it was when we picked up but actually put in more.

Layne D. le

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Excellent customer service. Knowledgeable and friendly.

martha B. le

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Le client n'a pas laissé de commentaire.

Shane R. le

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Le client n'a pas laissé de commentaire.

DAVID Y. le

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Le client n'a pas laissé de commentaire.

Steve D. le

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Le client n'a pas laissé de commentaire.

David C. le

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Le client n'a pas laissé de commentaire.

todd P. le

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Le client n'a pas laissé de commentaire.

Michael J. le

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Better radio antenna for AM reception.

Ailin B. le

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The inside of the windshield was very dirty, looked like a drink has been splashed on it.

Caleb S. le

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Le client n'a pas laissé de commentaire.

Jonas M. le

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Le client n'a pas laissé de commentaire.

Adam L. le

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The uhaul site was down and when it finally came back up in took over an hour to get on the road because uhaul was not working correctly

Brian H. le

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Le client n'a pas laissé de commentaire.

Vince S. le

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Le client n'a pas laissé de commentaire.

janet R. le

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Le client n'a pas laissé de commentaire.

Ronnie B. le

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Le client n'a pas laissé de commentaire.

Ronnie B. le

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Le client n'a pas laissé de commentaire.

BEVERLY B. le

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Le client n'a pas laissé de commentaire.

WARD F. le

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Le client n'a pas laissé de commentaire.

PATRICIA W. le

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This gentleman that rents out your uhauls is one of the finest individuals you will find that provides that service for your company He is polite works great to understand the customer needs & is willing to work with the customer anyway he can to make the customer's experience a pleasant one using uhauls service one of the best by far!!!!

Richard F. le

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Le client n'a pas laissé de commentaire.

RAY G. le

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Very helpful, recomend to evryone who need assistance

Ronnie B. le

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no improvements, the man, Brian Riley, was very nice and helpful.

ROBERT P. le

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Le client n'a pas laissé de commentaire.

Sean E. le

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Well the service was good...the truck was clean ....but the way Uhaul profits(you putting extra gas than what you could have possibly burned).....i drove 32.8 miles and had i not stopped the pump at 20.00 and 7.5 gallons of gas plus it would have continue to fill...which mean this truck got less than 4 1/2 miles to the gallon....EMPTY FOR 16.4 miles of the trip....and when explained i was told i should not have let it refill past the full mark when the pump auto shuts off......my contract said FULL ON PAPERWORK and you make a big point to say if I don't refill then I GET FINED....but if you over fill you get no refund...While its not this locations fault as im told.....its a company thing...for those reasons i checked no for maintained as no truck in your service should be getting that bad of fuel economy...and how your company charges you for ever thing down to the penny..but when your a honest customer and do as told your penalized because obviously the last customer did not do the same thing... or maybe this is how they get trucks to different locations at customers expense...it pisses you off as a customer when they take 10-15 dollar on each customer if they end up in same place as me....Will not be recommending uhaul in the future.....

james B. le

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I was very pleased to do my business at this facility.Customer sevice was excellent!!

Etta S. le

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Renting the U-Haul was great. We moved some furniture. What was going to take 3 trips in our pickup, it only took one (1) trip with the U-Haul Boxed Truck. The lady that waited on us at Fort Ashby Camper Sales was great. Thank You!!! Have a Happy Thanksgiving!!

VINCENT L. le

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Le client n'a pas laissé de commentaire.

Al M. le

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Le client n'a pas laissé de commentaire.

Dennis G. le

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Le client n'a pas laissé de commentaire.

Layne D. le

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Le client n'a pas laissé de commentaire.

LAURENCE B. le

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Le client n'a pas laissé de commentaire.

Owen R. le

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Le client n'a pas laissé de commentaire.

Lori M. le

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Le client n'a pas laissé de commentaire.

Ryan L. le

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Very helpful and accomodating. I will rent from them again.

nancy G. le

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I had to travel over 40 miles through the mountains to pick up the truck. The truck ate up almost $145 in gas in 117 miles. The speedometer didn't work. The brakes kept locking up ant then the transmition went out. I had to pay $100 out of pocket to load my things into a budget rental truck. And the truck had to be towed after less then 24 hours of having the truck. Which it took over 3 hours for road side assistance to arrive. Worst rental experience ever. May I mention that I rent trucks very often.

Charles G. le

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Le client n'a pas laissé de commentaire.

Ken M. le

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Le client n'a pas laissé de commentaire.

Dave M. le

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Le client n'a pas laissé de commentaire.

Ryan L. le

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They were too busy to efficiently help me. I would have liked to be able to get my rental more quickly. Still, they were very friendly and overall I had a good experience. I would recommend them.

William H. le

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Nice folks to work with. Helped me get the trailer attached and checked the electrical light system.

Katrina S. le

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Le client n'a pas laissé de commentaire.

David H. le

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Le client n'a pas laissé de commentaire.

Frederick R. le

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Fort Ashby personnel were very helpful -- went out of their way to accommodate us!

Robert H. le

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Le client n'a pas laissé de commentaire.

Thomas C. le

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Le client n'a pas laissé de commentaire.

Kevin R. le

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Have the correct guaranteed equipment

STEPHANIE H. le

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Le client n'a pas laissé de commentaire.

Louis T. le

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It was not the people from Fort Ashby Camper Sales fault. They were great! I had to drive over two hours to pick-up a trailer. That was bad plus what it cost me in gas to get there. U-Haul deserve a horrible rating. Never again!

sandy C. le

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Le client n'a pas laissé de commentaire.

Larry B. le

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The girls that check me in had no knowledge of what they were to check in a truck. The process took over 30 minutes.

BILL C. le

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Le client n'a pas laissé de commentaire.

KENDALL W. le

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Le client n'a pas laissé de commentaire.

ELIZABETH L. le

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fix passenger side headlight

JOHN P. le

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Le client n'a pas laissé de commentaire.

JOHN P. le

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Le client n'a pas laissé de commentaire.

OWEN R. le

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Free coffee would be nice. That's about the only improvement I can think of.

KEVIN COSBY M. le

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Not a thing! Thank You!

Evertt M. le

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good place to deal with

BRANDON R. le

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i actually had stopped at another uhaul and was looking for a car dolly but they did have one to offer me so they called the fort ashby camper sales for me. comes to fined out they has one in, so we got there and the dolly was out an ready for us, we only had to do the paper work an we were on our way. great service at both locations.