U-Haul took me over 60 miles out of my way in the U-Haul to get a trailer that would work with my car. Then when we got the equipment it was rusted and I have a video of us trying to crank it down and took 3 people to raise it up so we could take the trailer off of the truck. This has been the worst experience I have had with U-Haul!!! From the reservation for the truck and the trailer, to getting the truck and then the trailer was reserved for pick up with 2 different locations in WV, to going two different places for the trailer we needed for our car and the condition of the trailer was horrible! I want a full refund for the truck and the trailer and the money for taking it to the wrong drop off location due to the idiot in Fort Ashby WV. I have used U-Haul my whole life and never had this much trouble with U-Haul!!! And my husband and I have been trying to get someone to help us with a refund and we are getting the run around!!!!! Horrible customer service experience all around!!!
SUSANNE L
Fort Ashby Camper Sales
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Fort Ashby, WV 26719
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Very easy excellent customer service and I will be using them again in the near future
KELSA CGreat customer service
Randal BNo issues with the rental company but my issues is with uhaul it’s self.. we rented a uhaul from a different location and on the morning we were to pick it up we were told it wasn’t available and the only thing they had available was a smaller size but we had to drive the opposite location to get it. Because of uhauls mix up we ended up needing more trips and driving more miles so we were charged more. Plus I asked not to get the $15 coverage and was charged for it anyway so what should have been a $79 trip ended up costing me over $130. Very disappointing!
LACON CThere was some dirt in the hauler. But we swept it out . No big deal .
Cristal W