Improve some things in your computer system to speed up the process.
Roger Clower
Customer Reviews for Fort Ashby Camper Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Harry NeidererCustomer service here was excellent.
Shirley Baysnot all lights were working on trailer and rear chain was broken. also trailer was in a accident at some point causing the tire to drag on the tire when turning right.
William BrammeierSizes on the trucks would help when you see them so you can tell what size you are looking at when looking to rent.
Darren PylesGreat experience as well. Courteous and quick transaction.
heather bartlettGreat customer care!
Anthony CampbellWe have used Fort Ashby,WV a few times for pick up and drop off. Always friendly and eager to help.
Janice SnyderBest customer service I've seen in a long time. Great people.
GENE COOKI was charged a deposit of $50 on pick up and never refunded on return. Contract was marked as paid in full and no deposit taken! What a huge rip off! The chain came off trailer while traveling down road, looks like it was damaged and needed to be replaced. Needless to say I am not very happy!
William BrammeierVery courteous and great attention to detail and accuracy. This is a great small business that deserves the community's support.
Patricia Ellen StarkeyVery pleased with the drop off. All went well.
BEVERLY HAFERNothing everything was fine
Debra WestI ordered a appliance dolly and just got a regular dolly that I couldn’t use
CLINTON FEASTERWonderful
albert pateEverything was in order! The owner's daughter assisted me in hooking up the trailer and explaining all the operations!
Brian FazenbakerThe uhaul was not clean before I used it. It didn't stop me from doing what I needed to I just don't like the feeling of them thinking it was possibly me who made the inside a mess. The headlight also kept flickering on and off. Used one headlight the majority of the time
Shelly SkipperThe Ft Ashby Camper Sales was great! The trouble was with Uhaul, their computers would not update and sync with Ft Ashby and kept sending me messages that had the wrong truck size I had ordered.
Linda DayTake better care of yourcustemers
john wolfgangClean the trucks out!!
Kaleb HartmanHave a hand truck include in the truck rental or the option to have one for free if needed.
William DoehlertAs always the service and especially the experienced staff cannot be beat!! I've always received great assistance and can't imagine that to ever change!! Thank you very much! !
ROBERT SMITHI was charged for insurance that I didn't want . I think shouldn't have been charged 20$ and all the milage due to the location being so far away from me.. The keyser Location is a lot better , they know how to use the computer and take care of the customer's.
Christopher FracassoOne of the best rentals I've had. Quick, friendly and no hassle!!
Kim Brinegarthe trailer was clean and well maintained on the inside but the outside was not.
Philip ScottTruck was pulling to the left when driving. Brakes locked up on one time.
dan nightingaleThe staff was professional and went way beyond call of duty. My reservation was made at 4:30 p.m. and the store closes at 5:oo p.m. They stayed late to accommodate my late arrival caused by an error in adress listed on the www. My web search for the Ft.Ashby uhaul location targeted an address which is several miles away from the actual uhaul rental location. I called customer service to relay this problem and was told that it was Google's problem and not Uhauls, and that I should complain to Google. Seems to me that this would be a common problem and worthy of uhauls attention since the staff at Ft.Ashby said that many customers experience the same issue with locating the rental location for over a yearr now. On my return trip, we experienced a tire blow out on the trailer and a near blowout of a second trailer tire. After a 4,5 hr delay we were back in the road. The roadside assistance technitian commented that the trailer was in desperate need of service. I would like to know if uhaul would compensate us for this in anyway since our trip was extended by nearly five hrs on a work night causing considerable hardship the following day. Thanks for the opportunity to share our experience.
BERNARD HANSENThe employees were great and found a blown fuse I had in our truck Great help , very experienced.
Charles KimbleAll of it was a great new experience....loved the emails....ive rented uhauls in past lots of times...but never emails...so that was a great extra bonus
Cheryl KettermanI do not think this was their issue at the local level, but I arrived at the location having ordered a 5 x 8 and there was only a 4 x 8 on the lot. This made our packing & moving MUCH harder. What was even more frustrating was that I had to go a hour away from my location to find a 5 x8 trailer! I was shocked to not find ANY availability any closer and then to arrive and not have the correct trailer waiting for me was very irritating. The store manager was extremely helpful and polite. I do not have any complaints about his professionalism at all. I was very surprised at Uhaul's lack of product in our Eastern Panhandle area extending into the greater Winchester, VA area.
Susan JaegerMake sure equipment is checked back in, in a timely manner. I received an email stating that the equipment I rented was not returned. I returned it the same day I rented it but it took almost 4 days for the location to check it back in. My advice is to make sure you return whatever you rent from them during business hours so they can see the items returned.
jessica scottI requested a truck rental at a location in my town and was sent 20 minutes out of my way.
Dana Batemanthe location did great, but U-Haul did not. they could not get what I wanted, so I had to take WHAT I COULD GET. uhaul booked what I wanted then canceled later, but the location did a great job
Lance EvansI had gotten an email about not returning the equipment, I don't understand why since I dropped the truck off a day early.
Gerald SlaymanThe facility that I rented the truck from was terrible. I've used uhaul a lot in the past and never had a uncaring and been blown off the way I was at this location. The truck wasn't really checked out mechanically like it should have been. Our truck had power steering issues that really delayed us and made us loose valuable time.
EARL BIRTHThere's nothing more that can be done to improve our Uhaul experience at this site. Everything was exactly what we needed!!
ROBERT SMITHEveryone was very nice, very helpful.
Cyndee ConnorsI was really impressed by the friendly staff. It was also very nice to ride in a new, clean and well maintained truck. I would definitely book a U-Haul through Fort Ashby Camper Sales again and will certainly recommend them to others!!
Shannon White