Super easy, fast and simple.
JOHN G
Customer Reviews for Franklin St 66
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman on the phone was very professional and kind. He deserves a raise!
Cristen BI put below average as the agent was not on site and wouldn't answer their phone for over 30min. Then changed my reservation time, also had me running all over town trying to find a different location to get the truck I needed because no one was answering at the number I was told to call. Other than that I would've rated this location higher
Leonard CI had a very good experience- Michael was terrific!
Patrick OThe "location" was useless. The clerk was 100% involved in operating the gas station and any U-Haul issue was not in his wheelhouse. He quickly passed me the card of the (U-Haul) Area Field Manager and said, "talk to him". All the transactional processes were done on the phone (getting lock codes and the drop-off box instructions) The only value the location had was the parking spot where the truck was. If there was a mechanical problem with my truck (the only one there at the time) my planned out day would have been a disaster.
Arthur GThe truck had broken glass and trash inside when I picked it up. I also requested an appliance dolly and was guaranteed that it would be with the truck. It was not. I then had to wait 2 hours for one to be available but had to travel to the other side of town, which put my move time off by at least 45 minutes. When I checked my receipt, I noticed that I was charged for SafeMove but I had declined it when I reserved the truck.
Shalonda M