Évaluations des clients Franks Marathon

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Franks Marathon

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mike G. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Le client n'a pas laissé de commentaire.

Jean P. le

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Le client n'a pas laissé de commentaire.

Teena B. le

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Le client n'a pas laissé de commentaire.

Leslie T. le

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Le client n'a pas laissé de commentaire.

ALICE D. le

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Le client n'a pas laissé de commentaire.

Melanie H. le

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1. They installed the dolly while I completed paperwork inside, which saved time but didn’t give me a chance to inspect the dolly nor watch them do it/learn. I was soon asked to sign a waiver as to its condition; how do I know when I haven’t seen it? 2. After we loaded the car onto the dolly, they did the straps and chains, patted the hood, said “you are good to go!” and went inside the shop. Good thing my son noticed a ramp was still hanging from the dolly and he figured out how to insert it into the storage a lot on the wheel, or we would have driven onto a busy road dragging the ramp. 3. Safety should be the #1 concern! When I reached my first stop, my sons and I noticed the right strap was almost entirely off one of the tires. They worked to release it and basically reinstalled it. Scary moment and made us hesitant for the rest of our cross country drive. Apparently it hadn’t been properly tightened? 4. Again, safety first! When we reached our destination and worked on unloading the car, we couldn’t release the left strap. As we studied the stickers on the dolly, it looked to us that it had been improperly threaded through the release mechanism (over rather than under the first section). It took way longer to release it than the other side and again, made us question whether it had been properly installed in the first place. It’s hard to assume all the liability when you are relying on others who a) are incomplete in their work, and b) didn’t train or teach us at all. Thankfully we and our car in tow arrived safely

Jennifer S. le

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Le client n'a pas laissé de commentaire.

Kaitlin E. le

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Not very nice individuals to work with, overall. Could definitely improve by being a little kinder.

Toni H. le

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Everything was just as I anticipated. There were no set backs or surprises. I like the fact the truck gas tank was topped off at pickup

CHRISTY F. le

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No improvement needed. The personnel at Franks Marathon were very nice and helpful — loved the cargo van. Would rent it whenever i need to move something. It’s so perfect when we returned the item we refilled the tank and we were set. ??

Greg S. le

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Frank Gillespie is top-drawer! A friend's recent experience with another U-Haul location was not good. I recommended Frank's Marathon for the next move:) g

Daniel M. le

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Fantastic customer service!

Freddie M. le

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Le client n'a pas laissé de commentaire.

Steven R. le

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Very friendly and helpful!

Marco B. le

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Le client n'a pas laissé de commentaire.

Samantha W. le

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The men were rude, treated me like I knew nothing. Took forever to get me the uhaul and counted it against my time. The truck was filthy and smelled rotten

Mekenzie D. le

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Excellent customer service. I tried checking in via mobile and was having lots of issues with being approved. I walked in to the office and both men were friendly and was able to get me in and out in less than 5 minutes.

kyle B. le

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Le client n'a pas laissé de commentaire.

Dale H. le

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Le client n'a pas laissé de commentaire.

Jeff S. le

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Le client n'a pas laissé de commentaire.

Henry K. le

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Le client n'a pas laissé de commentaire.

Charles P. le

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Franks is an old service station, the staff is helpful and the equipment is fine but it will never rank high on clean and inviting.

patrick H. le

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Frank's Marathon was great, and the U-Haul local coordinator was very helpful. The original location that I made my reservation at was not there at opening time and I could not pick up the truck when needed for my two day rental. I was contacted because of the late pick up and let the caller know I was on my way to a different U-Haul location but that I could only get a one day rental. She was very helpful, moved my reservation and made arrangements so that I could use the truck from Frank's Marathon for the two days. I was very pleased with the outcome after the first location started things off as a bad experience.

John M. le

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Le client n'a pas laissé de commentaire.

John F. le

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Le client n'a pas laissé de commentaire.

Allie D. le

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The service at Frank’s Marathon was super! However, the reservation was made at the Massillon, OH location on Lincoln Way since I was there visiting. The service could not have been worse at the Massillon location. The person who assisted us was very rude and condescending. I asked questions because this was my first time renting a U-Haul and her responses made me feel stupid and were not clear. I will not be going back to the Massillon location ever again.

richard B. le

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Frank and his staff are always looking to satisfy the customer. They are very nice and competent. R. Boettcher

Chrissy E. le

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Le client n'a pas laissé de commentaire.

Andrew G. le

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Le client n'a pas laissé de commentaire.

Emily K. le

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Le client n'a pas laissé de commentaire.

Andrea A. le

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Le client n'a pas laissé de commentaire.